© SevOne, Inc. All Rights Reserved. © SevOne, Inc. All Rights Reserved.

Ensuring Consistent Service for Cloud Based Apps Control the Chaos!

© SevOne, Inc. All Rights Reserved.

Cloud Application Challenges – Salesforce® Example

Monitoring User Access to the Cloud Based App

How is the overall health of Salesforce.com access?

Are there any indications of problems gaining access to the Salesforce

application?

Understanding Performance by Location

Does the performance of the Salesforce application vary depending on

the location of the user?

Solving Performance Problems Faster

Which users are dominating Salesforce access?

How does the performance of the Salesforce application compare to

other cloud based applications?

Salesforce® is a registered trademark of salesforce.com

© SevOne, Inc. All Rights Reserved.

At-A-Glance Status

“How does my Salesforce.com application response time look right now?”

View service-related item status from all

devices serving the Salesforce application

together such as overall application

Response Times, Page Load times, TCP

Connect times & DNS resolution times Status Maps provide quick

at-a-glance status with

drill-down capability

© SevOne, Inc. All Rights Reserved.

Examine the Overall Health of the Application

“Are there any alerts within the system? How’s performance at HQ? At Remote?”

Averages look quite

good, but Peak values

might need a closer

look

Polling at 60s frequency!

Set Refresh Rate

© SevOne, Inc. All Rights Reserved.

Taking a Closer Look at the Overall Performance

Performance Overview

Remote Performance Compare Applications

SevOne brings visibility to cloud based application performance metrics!!

© SevOne, Inc. All Rights Reserved.

Testing the Performance of the Application

“How does HQ performance fare relative to Remote sites?”

DNS – HQ vs.

Remote sites

Connection Time – HQ

vs. Remote sites SF Page Load Time –

HQ vs. Remote sites

Salesforce performance is slower from Remote sites due to DNS latency !!

Easy to see why an alert has been triggered – Connection times and Page Load times are

fairly close, but DNS response times for Remote sites are much higher than at HQ!!

© SevOne, Inc. All Rights Reserved.

Analyze User Access to the Application

“Which users are heavy Salesforce users? What bandwidth are they consuming?”

Flow Data is reported in

5 second granularity !!

Bandwidth by user

Volume of Data

Flow Views

© SevOne, Inc. All Rights Reserved.

Bandwidth by Application – Salesforce vs. others

“What other applications are consuming bandwidth?

Bandwidth usage by

Application – also

displaying packet counts.

Watching SevOne “How

To” videos on YouTube™?

YouTube™ is a trademark of Google, Inc.

© SevOne, Inc. All Rights Reserved.

Baselines and Over Time over Time Comparisons

“What’s Normal? How does my performance compare to yesterday?

And for the

Secondary Firewall

Compare to the averages for

the previous day

Big Spike compared

to normal values

SevOne retains as polled data for 1 year making baselines more accurate and reliable !!

Baseline values for both In

and Out Octets

© SevOne, Inc. All Rights Reserved.

Sharing Performance Information with Colleagues

Generate this

report as a PDF

© SevOne, Inc. All Rights Reserved.

Monitor Performance of Cloud Applications: SevOne!!

SevOne Dashboards can be used to report on many data types in near real time

Collect SNMP, IPSLA, HTTP and Netflow data and display charts and graphs in the same reports

Quickly determine where performance issues exist and isolate root causes

In this demonstration example, the increased DNS latency from the remote site is causing performance issues for users of the Salesforce application.

Understand ‘Normal’ performance and use it to observe and alert deviations

Change the game and become more proactive with a much higher degree of performance visibility!!

© SevOne, Inc. All Rights Reserved.

Find Out More

www.SevOne.com