Seven Habits of Highly Effective Corporate Relations Managers
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Transcript of Seven Habits of Highly Effective Corporate Relations Managers
W V D O C O N F E R E N C E
M A Y 1 7 , 2 0 1 2
P R E S E N T E R S :
J A N E M O R R I S O N , O R E G O N H U M A N E S O C I E T Y
C Y N T H I A T H O M P S O N , M A C D O N A L D C E N T E R
Seven Habits of Highly Effective Corporate Relations Managers
Introductions
Jane Morrison
Corporate Relations Manager
Oregon Humane Society
Cynthia Thompson
Director of Development and Marketing
Macdonald Center
Audience Questions & Index Cards
How many years experience in fundraising?
What is the size of your development shop?
INDEX CARDS
Write down a particular challenge you are currently facing in corporate giving
OR
Write down a success you’d like to share on the index cards.
We will pick out 2 or 3 at the end to discuss
(time permitting).
Presentation Overview
Research
Cultivation
Solicitation Evaluation
Recognition and
Stewardship
STEPHEN COVEY WOULD SA Y
“ SEEK FIRST TO UNDERSTA ND, THEN TO BE UNDERSTOOD”
Habit #1: Put yourself in their leather loathers
Habit 1 in action
Good Fit
Act like a consultant
Activation/Engagement
Matchmaking
Show them the value
STEPHEN COVEY WOULD SA Y
“ THINK WIN WIN”
Habit #2: Have a genuine interest in people and the companies they
represent
Habit 2 in action
Homework
Research/Dig
Speak Da Language (of their industry)
Prospect Profile
COLUMBIA SPORTSWEAR Home Page
COLUMBIA SPORTSWEAR Bottom of Home Page
“Corporate Responsibility”
COLUMBIA SPORTSWEAR “Corporate Responsibility” Page
MANTA Home Page ENTER “NABISCO”
MANTA SEARCH RESULTS
FOR “NABISCO” All US divisions
MANTA Factoids for
“NABISCO” in Portland OR
State of Oregon Business Registry Home Page
Enter “Columbia Sportswear”
State of Oregon Business Registry Results for “Columbia Sportswear”
State of Oregon Business Registry Details for “Columbia Sportswear”
Continuation of Details for “Columbia Sportswear”
Use Google Alerts to follow targeted companies
Marketing Terminology
Demographics
B2B and B2C
Employee satisfaction
Brand awareness
Relationship marketing
Experiential marketing
Increasing revenue
Exposure
Impressions
ROI
Prospect Questionnaire
Sample Prospect Profile
Key employees (CEO, HR, Marketing, Corporate Social Responsibility, Community Relations)
Focus areas for charitable giving
Existing partnerships
New products
Target audience
Number of employees and locations
Employee involvement/group or team projects
Timeline/fiscal year
YOU CAN’T CLOSE THE DEAL, IF YOU CAN’T TELL YOUR STORY IN A
VARIETY OF WAYS
Habit #3: Be prepared with a variety of communication materials
Habit 3 in action
Menu
Templates
Tailor
Match language to their goals, ie marketing
Tailored Proposal – page 2
STEPHEN COVEY WOULD SA Y
“ BEGIN WITH THE END IN MIND A ND BE PRINCIPLE CENTERED”
Habit #4: Be impeccable with your word
The Four Agreements
• Be Impeccable with your word
• Don’t take anything personally
• Don’t make assumptions (There are three parts of the word assume.)
• Always do your best
Habit 4 in action
Corporate relations is all about people – people give to people
Get to know as many people as possible within the company
Follow up and fulfill your promises = key tenets
Cultivation and relationship building
STEPHEN COVEY WOULD SA Y
“ BE PROA CTIVE”
Habit #5: Be pleasantly persistent and take initiative
Habit 5 in action
Use a variety of communication tools
“They don’t call me back,” she whined.
Most Effective Methods of Communications
One on One Meetings
Small group meetings or parties
Telephone conversations
Personalized, hand-written letters
Personalized word processed letters
E-mail or text solicitation
Web, blog and other
online solicitations
Annual fundraisers or large group events
Mass mail/direct mail using videos
Mass mail/direct mail
Grants
Brochure distribution
Advertisements
More on effective communication
No whining
STEPHEN COVEY WOULD SA Y
“ PA RA DIGMS OF INTERDEPENDENCE”
Habit #6: Be disciplined about following a fund development cycle
Habit 6 in action
Research
Cultivation
Solicitation Evaluation
Recognition and
Stewardship
Another development cycle
20 ways to cultivate your corporate partner
Communicate with your corporate donors
on a regular basis.
Ask for their opinion/feedback
Ask for their help – ongoing or ad hoc
Make them feel special
Look for ops for third party recognition
Present them with a formal report in person, review in person
Referrals with a Heads Up
Tell the world about their donation or partnership – if they want you to
Check presentations as a form of positive reinforcement
Networking and referrals go hand in hand
Mix up your communication tools
Ask them first before you recognize them
Spotlight them in internal and external communications
Send articles of interest with post it notes
Provide unique benefits
Recognition items for display
Foster new ideas for cultivation/relationship building
Engage them as Volunteers
Invite corporate representative to serve on a committee
Provide them with a list of volunteer opportunities they can share with all employees
Develop a corporate advisory board or committee
Short term/ad hoc opportunities are great
STEPHEN COVEY WOULD SA Y
“ SHA RPEN THE SA W”
Habit # 7: Take the time to reflect and to find new ideas
Habit 7 in action
Attend professional development workshops and conferences
Subscribe to newsletters and magazines
Read the Portland Business Journal and Oregon Business Magazine
Read community blogs
Read trade publications
T E L L U S Y O U R H A B I T S F O R S U C C E S S W I T H C O R P O R A T E P A R T N E R S
Your Habits
R E V I E W 2 - 3 C A S E S T U D I E S / G R E A T E S T C H A L L E N G E S T O D A Y W I T H S E C U R I N G
C O R P O R A T E S U P P O R T
Your Challenges
F E E L F R E E T O C O N T A C T U S A F T E R T H E P R E S E N T A T I O N A N D A F T E R T H E
C O N F E R E N C E W I T H A D D I T I O N A L Q U E S T I O N S
Thank you!