]

SARAH MERTZ[ASUG INSTALLATION MEMBER MEMBER SINCE: 1998

DAVID SWIERENGA[ASUG INSTALLATION MEMBER MEMBER SINCE: 2005

GREG REISCHLEIN[ASUG INSTALLATION MEMBER MEMBER SINCE: 2007

Seven Habits for Highly Successful Use of Organization Management

Sherryanne H MeyerManager, SAP Employee

SystemsAir Products and Chemicals, Inc.

Real Experience. Real Advantage.

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Introduction – Who is Air Products?

A leader in world markets for seven decades 40 countries 19,000 employees

A Fortune 500 company Innovative Responsible Supplier of Gases, Chemicals, Performance

Materials, Equipment and Services

Real Experience. Real Advantage.

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Running shoesFlat-screen TV’sShrimp cocktailBone scansSports carsClean air

A mixed bag of products. And not ones most people associate with a company like Air Products. Because they’re not our

products. They’re our customers’. But those, and thousands of others, have Air Products’ expertise built into them. We make

them better, and in some cases we make them possible.- Extracted from What We Do

tell me morewww.airproducts.com© Air Products and Chemicals, Inc., 2007 (27221)

What do these have in common?

Real Experience. Real Advantage.

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How we use SAP

ECC5.0 One single global instance for HR One single global instance for ERP (FI, MM, SD<

PP, EH&S) Portal 5.0 ITS 4.6D/6.20 for ESS Content Server 6.40 APO SCM 4.10 BW 7.00 GTS 2.0 Netweaver 6.40

Real Experience. Real Advantage.

[Country Deployments

55

UKIreland Belgium

Netherlands

Germany FranceUnited

States

Canada

Spain, Italy, Portugal

Indonesia, Singapore, Malaysia China, Hong Kong

Japan, Korea, Taiwan

Israel

PolandCzech Republic

Slovakia

Egypt

Brazil

Real Experience. Real Advantage.

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Range of SAP Services in Use at Air Products

Org ManagementPersonnel AdminCompensationBenefitsPayroll (US)AppraisalsCareer & Succession

PlanningTraining and EventsLearning SolutionStructural SecurityWorkflow

ESS MSS

Employee Profile ECRs and PCRs Personnel

Development MDT – Comp Planning Integration to ERP for

Time Entry Travel Management Financial Posting

Business Warehouse Custom reports &

interfaces

Real Experience. Real Advantage.

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Our Global Org Structure Supports our “One Company” Philosophy

Self Services

LSO

Recruit ing

Workflow

Pers Admin

Compensati

on

Payroll

Perf. Enhanceme

nt

Benefits

Organizational Structure (O-S-P)

Training Requirements

Enterprise Structure: EG, ESG, PA, PSA

Hay Grade

Subordinate Organizations and Direct Reports

Routing structure to assign tasks

Qualifications

Appraisal Qualifications

Vacant Positions

Security Roles

Real Experience. Real Advantage.

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Achieving Success with OM in SAP HR

“Habits are powerful factors in our lives. Because they are consistent, often unconscious patterns, they constantly, daily express our character and produce our effectiveness…or ineffectiveness.” - Stephen R. Covey, The 7 Habits of Highly Effective

People

Habits are the intersection of Knowledge (the what), Skills (the how) and Desire (the motivation)

Success results from effectively directing Knowledge, Skills and Desire to follow a new “map”

Engage others to move along a continuum from independence to interdependence

Real Experience. Real Advantage.

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Illusions

Real Experience. Real Advantage.

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Habit #1: Be Proactive

Choose how to respond to stimulus (change) Prepare your organization for change Find solutions to problems raised Put someone in charge who can LEAD the charge

to change Assess situations and develop positive responses Solve problems by changing habits Influence the outcome by listening to the input

Change the paradigms We see things not as they are but as we are

conditioned to see them (Old Woman) To make large changes such as this – be willing to

work on your company’s basic paradigms

Real Experience. Real Advantage.

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Diverse Ideas

USATax Regs

Poland Work

Contracts

Brazil Dissidi

o

China Labor Laws

Real Experience. Real Advantage.

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Habit #2: Begin with the End in Mind

Become principle centered Work towards discarding old practices by creating

a vision of the new order Use Imagination and Creativity

What are our values Where do we want to go in the future What are the company’s long term goals

Set your priorities and establish principles to support these Decisions Guidelines Roles and Responsibilities

Real Experience. Real Advantage.

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As a rule, we find what we look for; we achieve what we get ready for.

~ James Cash Penney

Real Experience. Real Advantage.

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Habit #3 – Put first things first

Develop the management – the discipline – to carry things out

Identify key roles to support your new OM model Who will own the process? Who will decide the structure, the data fields? Who will use the data and how will it be used? Who will manage the actual data and do data entry?

Delegate, Trust, Empower* * * * Trust is the highest form of human motivation * *

* * Focus Prevention Organize, plan processes

Real Experience. Real Advantage.

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Habit #4 – Think Win Win

Have an Action Plan that will achieve mutual benefit All parties feel good about decisions All parties are committed to the plan

Reward and recognize win/win behavior – these will be your OM leaders Avoid the squeaky wheel Avoid inadvertently rewarding negativity

A merging of values Requires Courage and Consideration

Real Experience. Real Advantage.

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Elements of Win Win

Desired Results (not methods) identify what is to be done Example ~ Compensation Planning should be done

only by managers of a certain level Guidelines specify the how results will be

accomplished Example ~ Comp Planning Managers must be >

Grade 115 Resources identify the human, technical, financial

or organizational support available to help accomplish the result Example ~ A centralized team will accomplish org

structure Accountability sets standards of performance

Example ~ KPI = 4 day turnaround for position change

Consequences – natural and logical – are happens when the above fail. Example ~ If 4 day turnaround timeframe is

exceeded, Employee Help Center will receive increased number of calls.

Real Experience. Real Advantage.

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Habit #5 – Seek first to understand, then be understood Know how org management works – what it

supports – what your team decisions are Then engage the rest of the company in

understanding it Ethos – ethics / credibility Pathos - empathy Logos – the logical side of your presentation

Don’t totally discount challenges – learn from them – but don’t allow them to derail you from your earlier decisions (think win-win)

Real Experience. Real Advantage.

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Synergy

Real Experience. Real Advantage.

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Habit #6 - Synergize

Synergy = the whole is greater than the sum of it’s parts

Leverage the individual differences across culture and country to create a whole that is greater than it’s parts

Mutual trust and understanding solves conflicts - Find a better solution than what can be found alone New insights New perspectives Value the differences Concede that we can both be right

Real Experience. Real Advantage.

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Habit #7 – Renewal and Continual Improvement Find the balance between producing and

improving Understand Production Capability - Staff

appropriately Start with expert and productive help Over time you may be able to move to less

Build “customer” loyalty -- Your other processes are going to rely on this person – to gain buy-in from managers and employees

Ensure continued process ownership Regularly assess the health of your processes Make decisions about changes holistically

Real Experience. Real Advantage.

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Return on Investment

Is OM work initially? YES – but the benefits pay off The benefits –

Data integrity cost avoidance Data Privacy and SOX Compliance

Compensation Planning has avoided disparate and “paper” or Excel-based systems

Appraisal processes have ensured 95% compliance globally

Structural Security, Org Management Relationships ensure managers see details about employees only for the timeframe the employees are in their organization

Position Management controls access to sensitive data A comprehensive view of an employee’s “life” cycle

Real Experience. Real Advantage.

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Best Practices

Reliance on Org Management as the cornerstone of your SAP deployment

Establish roles and responsibilities for OM Process Owners Guidelines An OM data management team

Design your OM model with an eye towards meeting your company’s future objectives

Maintain your OM model with continued monitoring, assessment, and holistic decision making

Real Experience. Real Advantage.

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Key Learnings

THINK DIFFERENTLY – Be willing to change your paradigms and those of others

LEAD your organization thru development of a future Vision

DEVELOP GUIDELINES to be followed globally EMPOWER a data management team to be the

experts in implementing these guidelines MANAGE THE CHANGE with all levels of the

company BUILD TRUST across boundaries, organizations,

processes NURTURE GROWTH – Continually assess your

processes and be willing to adjust

Real Experience. Real Advantage.

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[

] Thank you for participating.

SESSION CODE: 0907Sherryanne H Meyermeyersh@airproducts.com

Please remember to complete and return your evaluation form following this session.

For ongoing education on this area of focus, visit the Year-Round Community page at www.asug.com/yrc

The format of this presentation is based in part on Stephen R. Covey’s book, The Seven Habits of Highly Effective People.