Setup Guide - Avid Technologyresources.avid.com/SupportFiles/attach/3.6_LS_EX3_Setup_Guide.pdf6...

m a k e m a n a g e m ove | m e d i a ™ Avid ®

Avid Unity™ LANserver EX3

Setup Guide

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Avid Unity LANserver EX3 Setup Guide • Part 0130-06269-01 • April 2005

Contents

Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

If You Have Documentation Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Related Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

How to Order Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avid Educational Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Chapter 1 LANserver EX3 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

LANserver EX3 Hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LANserver EX3 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LANserver EX3 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Introduction to the LANserver EX3 Workgroup . . . . . . . . . . . . . . . . . . . . . . . 23

Common LANserver EX3 Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installation Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 2 Installing a LANserver EX3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Standard LANserver EX3 Components . . . . . . . . . . . . . . . . . . . . . . . . . 28

Optional LANserver EX3 Components. . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing the LANserver EX3 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing Additional Adapter Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing on a Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

6

Installing the LANserver EX3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Installing in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installing the LANserver EX3 Rack-Mount Rails . . . . . . . . . . . . . . 33

Installing the Ethernet Switch Rack-Mount Bracket . . . . . . . . . . . . 36

Mounting the Ethernet Switch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting Power Cords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Installing the LANserver EX3 Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Connecting a MEDIArray ZX3 Drive Enclosure. . . . . . . . . . . . . . . . . . . 39

Installing the Application Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Connecting a LANshare Workgroup to an In-House Network . . . . . . . . . . . 40

Making the Connection to the In-House Network . . . . . . . . . . . . . . . . . 41

Turning On the LANserver EX3 Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configuring the LANserver EX3 Using Windows 2000 Setup . . . . . . . . . . . 42

Chapter 3 Configuring a LANshare LANserver EX . . . . . . . . . . . . . . . . . . . . 45

Setting Up the LANserver EX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Setting the Date, Time, and Time Zone. . . . . . . . . . . . . . . . . . . . . . . . . 46

Specifying a Unique Computer Name . . . . . . . . . . . . . . . . . . . . . . . . . . 47

IP Addressing Strategies When Connecting to a Network . . . . . . . . . . 47

Configuring the LANserver EX3 Network Properties. . . . . . . . . . . . . . . 48

Installing the LANserver EX3 Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing the Avid Billing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Setting the Virtual File Manager Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Configuring the MediaNetwork Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Creating a Drive Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Creating an Allocation Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Creating Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Creating User Accounts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Mounting Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

7

Sharing MediaNetwork Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Allowing Network Installation of Ethernet Client Software. . . . . . . . . . . . . . . 56

Connecting LANserver EX3 Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Chapter 4 International Character Support . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Upgrading for International Character Support . . . . . . . . . . . . . . . . . . . . . . . 59

English and European Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Asian Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

International Character Support for Windows 2000 or Windows XP Clients. 61

International Character Set Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Chapter 5 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using the ping and tracert Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

ping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

tracert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

LANserver EX3 Is Whistling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Checking That the Operating System Is Properly Installed. . . . . . . . . . . . . . 71

Setting Virtual Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Removing and Replacing LANserver EX3 Drives . . . . . . . . . . . . . . . . . . . . . 73

Removing a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Replacing a Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Resetting the LANserver EX3 Power Supply Modules . . . . . . . . . . . . . . . . . 75

Troubleshooting a LANshare Workgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Understanding Disk Error Logging and the DEAN Light . . . . . . . . . . . . 75

Avid Composer Products Software Has Performance Issues . . . . . . . . 77

Workspaces Are Not Available to an Ethernet Client . . . . . . . . . . . . . . . 78

Macintosh Client Cannot Mount Shared Workspaces . . . . . . . . . . . . . . 78

SGI Client Cannot Mount Shared Workspaces . . . . . . . . . . . . . . . . . . . 78

8

Appendix A LANserver EX3 Specifications and Notices . . . . . . . . . . . . . . . . . 81

Dimensions and Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing a LANserver EX3 in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

LANserver EX3 Lithium Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . 85

Appendix B Avid Performance Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Starting the Avid Performance Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

User Interface Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Setting Up Your Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting Up a Standard Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting Up a Custom Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Starting and Stopping a Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Interpreting the Test Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Appendix C Upgrading from MediaShare F/C . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Connecting MediaShare F/C Clients to a LANshare Workgroup . . . . . . . . 100

Copying Data to MediaNetwork Workspaces. . . . . . . . . . . . . . . . . . . . . . . 101

Disconnecting MediaShare F/C Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Appendix D Using the Product Recovery CD-ROM. . . . . . . . . . . . . . . . . . . . . 103

Reinstalling the Windows 2000 Operating System . . . . . . . . . . . . . . . . . . 104

Configuring the LANserver EX3 Using Windows 2000 Setup . . . . . . . . . . 105

Appendix E Avid Billing Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Installing the Billing Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Configuring the Billing Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Installing the Billing Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Configuring the Billing Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

9

Appendix F Regulatory and Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Warnings and Cautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Canadian ICES-003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Australia and New Zealand EMC Regulations . . . . . . . . . . . . . . . . . . . . . . 118

Taiwan EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

10

Illustrations

LANserver EX3 with Front Door Closed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LANserver EX3 with Front Door Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hard Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

LANserver EX3 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LANshare LANserver EX3 Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board . . . . . . 31

Attaching the Ethernet Cable to the Ethernet Switch . . . . . . . . . . . . . . . . . . . 32

Mounting a LANserver EX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Attaching the Ethernet Cable to the Ethernet Switch . . . . . . . . . . . . . . . . . . . 37

Proper Drive Orientation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

AISPortServer.ini File Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Avid Disk Error Analyzer Showing the New Errors. . . . . . . . . . . . . . . . . . . . . 77

Receptacle (CEE-22) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

NEMA 5-15P Style Plug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Avid Performance Meter Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

LANshare to MediaShare F/C Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 100

11

Tables

Component Dimensions and Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Power Cord Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Using This Guide

Congratulations on your purchase of an Avid Unity™ LANserver EX3. The LANshare LANserver EX3 allows you to connect offline or low-resolution Avid® workstations as Ethernet clients. You can also connect online or high-resolution Avid workstations as Fibre Channel clients. This allows you to cost-effectively share media files on the LANserver EX3 storage.

Who Should Use This Guide

This guide is intended for anyone who is installing, configuring, or maintaining a LANshare LANserver EX3. It provides installation and configuration information for the LANserver EX3 hardware and software.

How to Use This Guide

If you are installing a LANshare LANserver EX3 you should read Chapter 1 for an overview of the LANserver EX3 hardware and its capabilities. Then, follow the instructions in Chapter 2 and Chapter 3 to install and configure the LANserver EX3. You can use the remaining chapters and appendices to help you resolve problems or gain additional knowledge about your LANshare LANserver EX3.

Using This Guide

14

Symbols and Conventions

Avid documentation uses the following symbols and conventions:

Symbol or Convention Meaning or Action

n A note provides important related information, reminders, recommendations, and strong suggestions.

c A caution means that a specific action you take could cause harm to your computer or cause you to lose data.

w A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment.

> This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means to open the File menu and then select the Import command.

t This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.

k This symbol represents the Apple or Command key. Press and hold the Command key and another key to perform a keyboard shortcut.

Margin tips In the margin, you will find tips that help you perform tasks more easily and efficiently.

Italic font Italic font is used to emphasize certain words and to indicate variables.

Courier Bold font Courier Bold font identifies text that you type.

Click Quickly press and release the left mouse button (Windows) or the mouse button (Macintosh).

Drag Press and hold the left mouse button (Windows) or the mouse button (Macintosh) while you move the mouse.

Ctrl+keyk+key

Press and hold the first key while you press the second key.

If You Need Help

15

If You Need Help

If you are having trouble using your LANserver EX:

1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.

2. Check the release notes supplied with your Avid application for the latest information that might have become available after the hardcopy documentation was printed.

3. Check the documentation that came with your Avid application or your hardware for maintenance or hardware-related issues.

4. Visit the online Knowledge Center at www.avid.com/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Center to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read/join online message-board discussions.

5. For Technical Support, please call 800-800-AVID (800-800-2843).

For Broadcast On-Air Sites and Call Letter Stations, call800-NEWSDNG (800-639-7364).

If You Have Documentation Comments

Avid Technology continuously seeks to improve its documentation. We value your comments about this guide, the Help, and other Avid-supplied documentation.

Simply e-mail your documentation comments to Avid Technology at

[email protected]

Please include the title of the document, its part number, and the specific section you are commenting on in all correspondence.

Using This Guide

16

Related Information

The following documents provide more information about the LANserver EX3 and MediaNetwork software:

• Avid Unity MediaNetwork File Manager Setup Guide

• Avid Unity MediaNetwork Supported Configurations

• Avid Unity MediaNetwork Management Guide

• Avid Unity MediaNetwork Macintosh Fibre Channel Client Setup Guide

• Avid Unity MediaNetwork Windows Fibre Channel Client Setup Guide

• Avid Unity MediaNetwork Macintosh Ethernet Client Setup Guide

• Avid Unity MediaNetwork Windows Ethernet Client Setup Guide

• Avid Unity LANserver EX3 Upgrade Notes

• Avid Unity LANserver EX3 Release Notes

How to Order Documentation

17

How to Order Documentation

To order additional copies of this documentation from within the United States, call Avid Sales at 800-949-AVID (800-949-2843). If you are placing an order from outside the United States, contact your local Avid representative.

n Adobe® Acrobat® (PDF format) versions of this guide and other related Avid documentation are included on the MediaNetwork CD-ROM. You can read these files online or print them, as required.

Avid Educational Services

For information on courses/schedules, training centers, certifications, courseware, and books, please visit www.avid.com/training or call Avid Sales at 800-949-AVID (800-949-2843).

Using This Guide

18

Chapter 1LANserver EX3 Overview

This chapter introduces the Avid Unity LANserver EX3 (LANserver EX3). The LANserver EX3 is a low-cost alternative to Avid Unity MediaNetwork that allows you to connect up to 20 Ethernet clients, and up to 6 Fibre Channel clients with no external storage or up to 5 Fibre Channel clients with external storage to a LANserver EX3.

n Internal changes have been made to the LANserver ZX storage enclosure. The new LANserver ZX enclosure is functionally the same as far as installation and use is concerned. Since it is possible that at a later date Avid might find a need to differentiate between the enclosures, the newer LANserver ZX3 enclosure will have a different Part Number and a sticker located on the upper right front panel, labeled LEX-3. See the figure labeled, “LANserver EX3 with Front Door Open” on page 21 for the location of the sticker.

The LANserver EX3 allows you to add one MEDIArray™ ZX or MEDIArray ZX3 drive enclosure to expand your storage capacity.

Topics in this chapter include:

• LANserver EX3 Hardware

• Introduction to the LANserver EX3 Workgroup

• Common LANserver EX3 Features

• Common LANserver EX3 Features

• Installation Prerequisites

Chapter 1 LANserver EX3 Overview

20

LANserver EX3 Hardware

The LANserver EX3 is a standalone system that runs the MediaNetwork software. It is a dual-processor, rack-mount PC system that contains 17 hard drives; 1 for the operating system and 16 250 GB drives for storing data.

n The original LANserver EX3 shipped in January 2005 with 180 GB drives and v3.5 software. The LANserver EX3 now ships with 250 GB drives and v3.6 software. You must have v3.6 software to use the 250 GB drives. There are labels on the drives that show their size.

LANserver EX3 Front Panel

The front of the LANserver EX3 has a single door (see “LANserver EX3 with Front Door Closed”). The door can be locked to prevent access to the internal components while the LANserver EX3 is running.

LANserver EX3 with Front Door Closed

The door covers the hard drives, the CD-ROM drive, the floppy drive, and the Power and Reset buttons (see “LANserver EX3 with Front Door Open”). When the door is open, it shows a list of the drives, by number, to simplify drive removal and replacement.

Door latchFront door

LANserver EX3 Hardware

21

LANserver EX3 with Front Door Open

Each of the hard drives has a lock and a green and amber LED on the left side of the drive carrier (see “Hard Drive Carrier”). The lock can be used to secure the drive carrier, preventing its removal from the LANserver EX3. The green LED is on when a drive is receiving power from the LANserver EX3. The amber LED flashes when a drive is in use.

Hard Drive Carrier

LEX-3

CD-ROM drive Power button

Reset button Cover hold-down screw

Floppy drive

Hard drives

LANserver LEX-3 sticker

Lock

Amber LED Green LED

Drive carrier latch


22

LANserver EX3 Rear Panel

The rear of the LANserver EX3 is where all of the cables are connected (see “LANserver EX3 Rear Panel” on page 22). The rear panel contains the power cord connectors; the power supply modules; the inputs for the keyboard, mouse, and USB application key; the video connector; the Gigabit Ethernet connector; and the dual-port Fibre Channel connections. The LANserver EX3 can have up to three dual-port Fibre Channel adapter boards.

n If installing less than three Fibre Channel adapter boards, place the first board in slot 4 and the second in slot 5.

LANserver EX3 Rear Panel

l

l

l

Power cord SCSI connector

Mouse (top)

Keyboard (bottom)

USB

10/100BASE-T Ethernet

Gigabit Ethernet

Alarm Reset button

Power supply

connectorsOptional dual-port

boardsFibre Channel

modules

Gigabit Ethernet not used by Avid

6 1

Slots

Internal controller boards

Introduction to the LANserver EX3 Workgroup

23

Introduction to the LANserver EX3 Workgroup

The LANshare workgroup uses a LANserver EX3 to provide low-resolution clients access to MediaNetwork workspaces (shared folders) over a fast Ethernet network (see “LANshare LANserver EX3 Infrastructure”). The LANshare workgroup provides high-resolution clients access to MediaNetwork workspaces over a Fibre Channel Arbitrated Loop. The LANserver EX3 allows clients to mount up to 21 MediaNetwork workspaces. You can have several LANshare workgroups at your site, each accommodating multiple Fibre Channel and Ethernet clients.

LANshare LANserver EX3 Infrastructure

MediaNetwork workspaces, exported by the LANserver EX3, can be mounted on Fibre Channel clients and Ethernet clients, and then accessed in the same manner as local drives. Clients can then play, record, and edit media on the MediaNetwork workspaces using a high-performance networking protocol optimized by Avid for real-time media transfer. Real-time media reads and writes are not possible unless the connected clients are running a qualified Avid editing application and have the MediaNetwork client software installed. See the Avid Unity LANserver EX3 Release Notes for a list of supported Avid editing applications and supported video resolutions for both Fibre Channel and Ethernet clients.

The LANshare LANserver EX3 requires an application key (commonly called a dongle). LANshare clients do not require LANshare application keys – their licenses are handled separately by the LANserver EX3. However, the clients do require application keys to run the Avid Composer Products software. These application keys ship with that software.

Fibre Channel storage

LANserver EX

MediaNetwork file system …Up to 20 clients

100BASE-T Ethernet

Ethernet client

Ethernet client

Ethernet client

Ethernet clientE

ther

net s

witc

h

Gigabit Ethernet

Storage and

…Up to 5 Fibre Channel clients


24

Common LANserver EX3 Features

The LANserver EX3 uses the Windows® 2000 Server operating system with Service Pack 4.

You can ensure the integrity of your data using the optional UnityRAID™ on your LANserver EX3 Protection creates a redundant configuration in which files, written to protected workspaces, are duplicated on more than one drive. This allows a protected workspace to be quickly repaired with no data loss if a drive fails.

Installation Prerequisites

To set up a LANshare LANserver EX3, you need:

• A LANserver EX3

• The LANshare EX3 or MediaNetwork CD-ROM

• The Fibre Channel Support Software CD-ROM

• A fast Ethernet switch (a nonblocking Gigabit Ethernet-to-10/100/1000BASE-T Ethernet switch) that connects the LANserver EX3 to the Ethernet clients.

• Up to 20 Ethernet clients (Avid workstations running a qualified Avid Composer Product) with 100BASE-T capable Ethernet connectivity. See the Avid Unity LANserver EX3 Release Notes for information on qualified Avid Composer Products.

n Five connections licenses are included with the LANserver EX3 system. See your Avid sales person or your Avid ACSR if you need to purchase more than five clients connection licenses.

• Up to 6 Fibre Channel clients (Avid workstations running a qualified Avid Composer Product) with appropriate Fibre Channel connectivity. See the Avid Unity LANserver EX3 Release Notes for information on qualified Avid Composer Products.

OR

Installation Prerequisites

25

• An optional MEDIArray ZX (ZX3) drive enclosure to expand storage and up to 5 Fibre Channel clients (Avid workstations running a qualified Avid Composer Product) with appropriate Fibre Channel connectivity

n When expanding with a MEDIArray ZX (ZX3) chassis you must take the following into consideration:

- Spares drives must reside in the chassis that they are intended to be used in. You cannot repair a bad disk in the LANServer EX3 chassis and use it as a disk in an attached MEDIArray ZX (ZX3) chassis or vice versa.

- Once a disk has been added to the data set it must not be moved between the LANserver EX3 and the MEDIArray ZX (ZX3) chassis. Doing so corrupts the data on that disk.


26

Chapter 2Installing a LANserver EX3

This chapter describes how to install a LANserver EX3 and the Ethernet switch to create a LANshare workgroup. The workgroup can be standalone or connected to an in-house network.


• Before You Begin

• Installing the LANserver EX3 Hardware

• Connecting a LANshare Workgroup to an In-House Network

• Turning On the LANserver EX3 Hardware

• Configuring the LANserver EX3 Using Windows 2000 Setup

Before You Begin

Keep the shipping boxes that come with your LANserver EX3 kit. You might need to repackage and ship the components in the future.

Before you begin to install the LANshare LANserver EX3 hardware, do the following:

• Unpack the LANserver EX3 kit (the LANserver EX3 and Ethernet switch).

• Check the contents of the kit against the packing sticker on the outside of each shipping box to confirm you have received all the components.

Chapter 2 Installing a LANserver EX3

28

Standard LANserver EX3 Components

The standard LANserver EX3 components include:

• A LANserver EX3 with 17 drives (sixteen 250 GB external for data and 1 internal for the operating system)

• A Gigabit Ethernet switch and Category 5 Ethernet cable

Optional LANserver EX3 Components

The optional LANserver EX3 components include:

• A standard monitor, keyboard, and mouse

or

• A keyboard, monitor, and mouse assembly (KMM)

or, optionally,

• A keyboard, video, and mouse switch (KVM), if you have more than one LANserver EX3.

All of these components are available from Avid. You can contact Avid Telesales at 800-949-AVID (800-949-2843), your Avid sales representative, or your Avid Reseller to purchase these components.

Installing the LANserver EX3 Hardware

Each LANserver EX3 ships with a Gigabit Ethernet adapter board and a SCSI adapter installed. For fault-tolerance, the LANserver EX3 has three autosensing power supply modules that set the voltage automatically for either 120 V or 220 V at 50 to 60 Hz.

Installing Additional Adapter Boards

Your LANserver EX3 might have shipped with several Fibre Channel adapter boards that need to be installed. These boards allow you to attach additional Fibre Channel clients.


29

To install an additional board:

1. Open the LANserver EX3 front door.

2. Loosen the cover hold-down screw at the top center of the front panel.

3. Slide the cover back approximately 1-1/2 inches.

4. Lift the cover off of the enclosure.

5. Remove the board retainer bar screw on the right side near the back of the enclosure.

6. Lift the right side of the board retainer bar up and pivot the bar to the left. The board retainer bar must be almost vertical on the left side of the enclosure to remove it.

7. Lift the board retainer bar out of the enclosure.

8. Select the slot where you want to install the new board.

9. Remove the screw holding the slot cover in place.

10. Lift the slot cover out of the enclosure.

n Make sure you are wearing a grounding wrist strap that is attached to the metal of the enclosure before you continue. The boards are sensitive to electrostatic discharge. Do not handle boards unless you are properly grounded.

11. Locate the new board you are installing.

12. Remove the board from the antistatic bag.

13. Insert the board into the slot. Make sure the slot cover aligns correctly.

14. Push the board into the slot. Make sure the board is seated completely in the slot.

15. Replace the slot cover screw to hold the new board in place.

c Do not run the LANserver EX3 without the board retainer bar. The board retainer bar ensures that the boards are seated properly in their slots. Running the LANserver EX3 without the board retainer bar can cause intermittent problems.

16. Reinstall the board retainer bar. Make sure the drive controller boards are vertical. They must be in the left groove on the board hold-down arm when looking at the LANserver EX3 from the front.

17. Align the board retainer bar and replace the board retainer bar screw.


30

18. To replace the cover, slide it onto the enclosure.

19. Secure the cover with the hold-down screw.

20. Close the LANserver EX3 front door.

The LANserver EX3 hardware can be set on a desktop or mounted in a rack. Select one of the following:

t If you are installing the LANserver EX3 on a desktop, continue with “Installing on a Desktop” on page 30.

t If you are installing the LANserver EX3 in a rack, continue with “Installing in a Rack” on page 33.

Installing on a Desktop

The following sections describe how to install the LANserver EX3 and Ethernet switch on a desktop.

Installing the LANserver EX3

To install the LANserver EX3 on a desktop:

1. Locate the rubber feet in the LANserver EX3 kit.

2. Attach one rubber foot to the bottom of the LANserver EX3 at each corner.

3. Place the LANserver EX3 on the desktop. Leave adequate room at the front for air circulation and access to the drives, and at the back for cables.

4. Place the monitor, keyboard, and mouse on the desktop next to the LANserver EX3.

n Do not place the monitor on top of the LANserver EX3. The enclosure is not designed to support heavy external weight.

5. Attach the 15-pin connector on the monitor cable to the video port on the back of the LANserver EX3. Secure the connector with the thumbscrews on the connector.

6. Attach the connector on the keyboard cable to the keyboard connector on the back of the LANserver EX3. The keyboard connector is at the bottom left of the connectors on the LANserver EX3.


31

7. Attach the connector on the mouse cable to the mouse connector on the back of the LANserver EX3. The mouse connector is directly above the keyboard connector.

Installing the Ethernet Switch

The following instructions describe how to connect the LANserver EX3 to an Ethernet switch. See the latest version of LANserver EX3 release notes for the supported Ethernet switches available at this time.

To install the Ethernet switch on a desktop:

1. Place the switch on top of the LANserver EX3. Leave adequate room at the front for cables and at the back for air circulation.

2. Locate a 10-foot (3-meter) Category 5 Ethernet cable in the LANserver EX3 kit.

3. Attach the connector on one end of the Ethernet cable to the Gigabit Ethernet adapter board in slot 4 on the back of the LANserver EX3 (see “Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board”).

Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board

4. Attach the connector on the other end of the Ethernet cable to the Gigabit Ethernet module on the front of the Ethernet switch (see “Attaching the Ethernet Cable to the Ethernet Switch” on page 32).

Ethernet cableLEDs

Gigabit Ethernet adapter board


32

Attaching the Ethernet Cable to the Ethernet Switch

Connecting Power Cords

Before you attach the power cords to the LANserver EX3 components, make sure the three Power switches on the LANserver EX3 power modules are in the off (O) position.

n The Ethernet switch has no Power switch and will turn on when you plug the power cords into a power outlet.

To connect the power cords to the LANserver EX3 and other components:

1. Plug one power cord into the right power connector on the back of the LANserver EX3.

2. Plug one power cord into the left power connector on the back of the LANserver EX3.

3. Plug the power cords into power outlets.

4. Plug a power cord into the back of the Ethernet switch.

5. Plug the power cord into a power outlet. You should see some of the LEDs on the front of the switch light and hear the fan when the switch is plugged in.

6. Plug the monitor power cord into a power outlet.

You can continue with “Installing the LANserver EX3 Drives” on page 38.

10/100/1000 Base-T

Console

Ethernet cable Gigabit Ethernet module


33

Installing in a Rack

The following sections describe how to install the LANserver EX3 and Ethernet switch in a rack.

Installing the LANserver EX3 Rack-Mount Rails

When installing the LANserver EX3 in a rack, follow the instructions supplied in the LANserver EX3 rail kit to install the rack-mount rails and ensuring:

• The rails do not interfere with the power strips, power cords, or other cables at the back of the rack.

• The bottom of the LANserver EX3 is at the bottom of a U-alignment space.

• The rails span two U-alignment spaces and use the middle two slots for screws.

• The rails allow the LANserver EX3 to slide completely into the rack.

• The front edge of the slides are set back approximately 1/2 inch from the rack front channels.

• The rails attach as far forward on the LANserver EX3 as possible.

Mounting a LANserver EX

c Mounting the LANserver EX3 on the rack-mount rails is a two-person task. It is heavy, fits tightly into the rack rails, and the rails might need to be spread slightly to fit the LANserver EX3 If you try to mount the LANserver EX3 alone, you might damage the LANserver EX3 or injure yourself.

1/2 in

5/8 in

5/8 in

1/2 in

5/8 in

5/8 in

1/2 in

1 U

2 U

Rack front channel

Rack channel hole spacing

1 3/4 in

1 3/4 in

Support rail

Baseline of LANserver EX3 is at U-alignment position between two 1/2-inch spaced holes.

EIA rack unit


34

To mount the LANserver EX3 on the rack-mount rails:

1. Slide the rack-mount rails out of the rack.

2. Lift the LANserver EX3 into position with one person on each side of the rack.

3. Place the rail slides on the LANserver EX3 onto the extended rails.

4. Slide the LANserver EX3 into the rack. You should hear the slides click onto the rails as you push the LANserver EX3 into the rack.

5. Attach the keyboard, monitor, and mouse to the LANserver EX3 by selecting one of the following:

t If you are using a standard keyboard, monitor, and mouse, connect them as described in “Connecting a Standard Keyboard, Monitor, and Mouse” on page 34.

t If you are using a KVM switch with the keyboard, monitor, and mouse, connect them as described in “Connecting to an Optional KVM Switch” on page 35.

Connecting a Standard Keyboard, Monitor, and Mouse

To connect the LANserver EX3 to a standard keyboard, monitor, and mouse:

1. Place the keyboard, monitor, and mouse on a suitable desktop or table next to the LANserver EX3 rack.

You can also place the monitor on a shelf, and the keyboard and mouse on a sliding tray in the rack. These items are optional. You can supply them yourself or you can purchase them from Avid.

n Do not place the monitor on top of the LANserver EX3. The enclosure is not designed to support heavy external weight.

2. Attach the 15-pin connector on the monitor cable to the video port on the back of the LANserver EX3 Secure the connector with the thumbscrews on the connector.

3. Attach the connector on the keyboard cable to the keyboard connector on the back of the LANserver EX3. The keyboard connector is at the bottom left of the connectors on the LANserver EX3.

4. Attach the connector on the mouse cable to the mouse connector on the back of the LANserver EX3. The mouse connector is directly above the keyboard connector.


35

Connecting to an Optional KVM Switch

This section assumes you already have your keyboard, monitor, and mouse connected to the KVM switch. This switch might be on a desktop or mounted in a rack. You need to supply cables that are compatible with the KVM you are using.

To connect the LANserver EX3 to a KVM switch:

1. Locate a KVM cable (customer-supplied).

2. Attach the KVM cable connector to a free connector on the back of the KVM switch. Secure the connector with the thumbscrews on the connector.

3. Attach the 15-pin connector on the monitor cable to the video port on the back of the LANserver EX3. Secure the connector with the thumbscrews on the connector.

4. Push the keyboard cable connector into the keyboard connector on the back of the LANserver EX3. The keyboard connector is at the bottom left of the connectors on the LANserver EX3.

5. Push the mouse cable connector into the mouse connector on the back of the LANserver EX3. The mouse connector is directly above the keyboard connector.


36

Installing the Ethernet Switch Rack-Mount Bracket

Follow the instructions supplied with the Ethernet switch to install the rack-mount bracket and ensure that:

• The bottom of the switch is at the bottom of a U-alignment space.

• The switch is mounted directly above or below the LANserver EX3.

• There is adequate space to run and connect Ethernet cables to the front of the switch.

Mounting the Ethernet Switch

The following instructions describe how to connect the LANserver EX3 to an Ethernet switch. See the latest version of LANserver EX3 release notes for the supported Ethernet switches available at this time.

To mount the Ethernet switch on the rack-mount bracket:

1. Position the switch above or below the LANserver EX3.

2. Attach the switch to the rack with the large mounting screws and washers supplied in the Ethernet switch kit.

3. Locate a 10-foot (3-meter) Category 5 Ethernet cable in the LANserver EX3 kit.

4. Attach the connector on one end of the Ethernet cable to the Gigabit Ethernet adapter board in slot 4 on the back of the LANserver EX3 (see “Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board”).

Attaching the Ethernet Cable to the Gigabit Ethernet Adapter Board

Ethernet cableLEDs

Gigabit Ethernet adapter board


37

5. Attach the connector on the other end of the Ethernet cable to the Gigabit Ethernet module on the front of the Ethernet switch (see “Attaching the Ethernet Cable to the Ethernet Switch”).

Attaching the Ethernet Cable to the Ethernet Switch

Connecting Power Cords

Before you attach the power cords to the LANserver EX3 components, make sure the three Power switches on the LANserver EX3 power modules are in the off (O) position.

n The Ethernet switch has no Power switch and will turn on when you plug the power cords into a power outlet.

To connect the power cords to the LANserver EX3 and other components:

1. Plug one power cord into the right power connector on the back of the LANserver EX3.

2. Plug one power cord into the left power connector on the back of the LANserver EX3.

3. Plug the power cords into power outlets.

4. Plug a power cord into the back of the Ethernet switch.

5. Plug the power cord into a power outlet. You should see some of the LEDs on the front of the switch light and hear the fan when the switch is plugged in.

6. Plug the monitor power cord into a power outlet.

10/100/1000 Base-T

Console

Ethernet cable Gigabit Ethernet module


38

Installing the LANserver EX3 Drives

To install a drive in the LANserver EX:

1. Locate the drives that came with your LANserver EX3.

2. Select one drive.

3. Push down on the left side of the handle and pull the handle forward from the drive carrier.

4. Make sure the drive has the lock on the left or on the top before you begin to slide the drive into the enclosure.

Proper Drive Orientation

n When you are installing drives in the LANserver EX3, begin the installation at the bottom of a column of drives. Make sure the first drive you install is level and flat as you insert it into the enclosure.

c Do not force a drive into a slot. If you are having problems installing a drive, check to make sure it is level and flat as you insert it into the enclosure, that the drive carrier latch is open and at a 45 degree angle to the drive carrier, and that the lock on the left of the drive carrier is in the unlocked (down) position.

5. Slide the drive into the open drive slot in the LANserver EX3 until it stops moving. Approximately 1/2 inch of the drive carrier should be outside the LANserver EX3.

Horizontal

Vertical

Locked

Unlocked


39

6. Push the purple handle into the drive carrier. This seats the drive in the LANserver EX3. You’ll hear a click when the drive is fully seated and the handle latches in place.

7. Repeat steps 2 to 6 for the remaining drives.

Connecting a MEDIArray ZX3 Drive Enclosure

The MEDIArray ZX3 drive enclosure lets you expand your storage capacity by adding one enclosure to the LANserver EX3. When expanding with a MEDIArray ZX3 chassis you must take the following into consideration:

• Spares drives must reside in the chassis that they are intended to be used in. You cannot repair a bad disk in the LANServer EX3 chassis and use it as a disk in an attached MEDIArray ZX3 chassis or vice versa.

• Once a disk has been added to the data set it must not be moved between the LANshare and the ZX3 chassis. Doing so corrupts the data on that disk.

n The Avid MEDIArray ZX3 Setup Guide contains complete installation instructions.

To connect the MEDIArray ZX3 drive enclosure to the LANserver EX:

1. You can mount the MEDIArray ZX3 drive enclosure on a desktop near the LANserver EX3 or in a rack directly above or below the LANserver EX3.

c Do not set the MEDIArray ZX3 drive enclosure directly on top of the LANserver EX3. The LANserver EX3 is not designed to support heavy loads placed on top of it.

2. Locate the 10-foot (3-meter) optical cable that came with the MEDIArray ZX3 kit.

3. Attach the connector on one end of the cable to the INPUT connector on I/O Module A on the back of the drive enclosure. Secure the optical cable by firmly pushing the connector into the optical port.

4. Attach the connector on the other end of the cable to one of the optical connectors on the back of the LANserver EX3. Secure the optical cable by firmly pushing the connector into the optical port.


40

Installing the Application Key

To install the application key (dongle):

1. Locate the application key in the LANserver EX3 kit.

2. Attach the application key to the USB port on the back of the LANserver EX3. Make sure the application key is seated completely in the port.

Connecting a LANshare Workgroup to an In-House Network

To allow the clients in your LANshare workgroup to use other network services, you can connect the LANshare workgroup to your in-house Ethernet local area network (LAN).

If you have multiple LANshare workgroups, you can connect each Ethernet switch directly to the LAN, or cascade the Ethernet switches and connect only one of them to the LAN.

n A connection to an in-house LAN is not a requirement to allow access by Ethernet clients to MediaNetwork workspaces shared by the LANserver EX3. Avid does not install, configure, or troubleshoot in-house LANs. If you are having trouble with your LAN, consult your Information Services department or your network vendor.

c When you are connecting the LANserver EX3 to an in-house network, make sure you use only Category 5 Ethernet cable. Using other cable types can cause LANserver EX3 performance problems.

c Connect the LANserver EX3 to an in-house network using the Ethernet switch. Using the built-in 10/100BASE-T Ethernet connector on the LANserver EX3 can cause an increase in login time for all the attached Ethernet clients.

Turning On the LANserver EX3 Hardware

41

Making the Connection to the In-House Network

You can connect your Ethernet switch to your LAN through a port on the Ethernet switch.

n If you have multiple LANshare workgroups and would like to cascade the switches to have a single Ethernet connection, contact your local Information Services department.

To connect a single Ethernet switch to the site network:

1. Attach an Ethernet cable to a port on the Ethernet switch.

2. Attach the other end of the Ethernet cable to a suitable LAN jack.

Turning On the LANserver EX3 Hardware

You can now turn on power to your LANserver EX3 hardware. When you turn on the power, it is order-dependent so the LANserver EX3 will see all of its connected components.

To turn on the power for each component:

1. The Ethernet switch has no Power switch. It turns on when you plug the power cord into a power outlet.

2. Turn on the Power switch for the monitor.

n If the door on the LANserver EX3 is locked, locate one of the keys (supplied in the LANserver EX3 kit) to unlock the front door.

3. Make sure the Power switch on each of the power supply modules is in the on (|) position.

4. Open the front door on the LANserver EX3 and push the Power switch. It is a black push-button switch at the top center of the LANserver EX3.

Watch the monitor. You should see the LANserver EX3 boot sequence begin. Wait for the Windows operating system to load before you attempt to use the LANserver EX3.

n It takes approximately 3 minutes for the boot sequence to complete and another minute for the Windows operating system to load.


42

Configuring the LANserver EX3 Using Windows 2000 Setup

The first time you boot your LANserver EX3, it runs the Windows 2000 Setup utility to set several Windows operating system parameters. You’ll need to have the Windows software kit available when you run the utility. It contains the Windows license number you need to type in as part of the configuration.

To set up the Windows operating system:

1. The Windows 2000 Setup utility starts and the Windows 2000 Server Setup dialog box opens showing the License Agreement screen.

2. Click the Agree radio button to accept the license.

3. Click Next. The Regional Settings screen appears.

t If you are outside the United States, customize the system and locale settings, and the keyboard for your location.

t If you are in the United States, continue.

4. Click Next. The Personalize Your Software screen appears.

5. Type the system administrator’s name in the Name text box.

6. Type the company name in the Organization text box.

7. Click Next. The Your Product Key screen appears.

8. Type the Product Key from the Certificate of Authenticity in the Product key text box. The certificate might be on the back of the Windows 2000 Server Getting Started Guide in the Windows software kit, or it might be affixed to the LANserver EX3.

If the certificate is not already affixed to the LANserver EX3, remove it from the Windows 2000 Server Getting Started Guide and affix it now.

9. Click Next. The License Modes screen appears.

10. Click the Per Server radio button and set the number of concurrent connections to the number of Ethernet clients the application key allows. For example, if your application key is set for 12 Ethernet clients, set this value to 12.

11. Click Next. The Computer Name and Administrator Password screen appears.

12. Type the name you want to use for the LANserver EX3 in the Computer name text box.


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n Avid recommends you use an administrator password to prevent unauthorized use of the Administrator account.

13. Type the password you want to use for the Administrator account in the Administrator Password text box.

14. Confirm the password by retyping the password in the Confirm Password text box.

15. Click Next. The Date and Time Settings screen appears. Set the correct date, time, and time zone for the LANserver EX3.

16. Click the “Automatically adjust clock for daylight saving changes” check box if your location observes daylight saving time.

17. Click Next. The Network Settings screen appears.

18. Click the Typical radio button. The network settings are site dependent and will be set later during the LANserver EX3 configuration in Chapter 3.

19. Click Next. The Workgroup and Computer Domain screen appears.

20. Click No. The workgroup and domain settings are site dependent and will be set later during the LANserver EX3 configuration in Chapter 3. The Performing Final Tasks screen appears, followed by the Complete the Windows 2000 Setup Wizard screen.

21. Click Finish. The Windows 2000 operating system is loaded.

Your LANserver EX3 hardware installation is complete. Continue with Chapter 3 to configure the LANserver EX3 and to install the LANshare software.


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Chapter 3Configuring a LANshare LANserver EX

This chapter describes how to configure the LANshare LANserver EX3 operating system parameters and install the MediaNetwork software on the LANserver EX3


• Setting Up the LANserver EX

• Installing the LANserver EX3 Software

• Installing the Avid Billing Application

• Setting the Virtual File Manager Name

• Configuring the MediaNetwork Software

• Mounting Workspaces

• Sharing MediaNetwork Workspaces

• Allowing Network Installation of Ethernet Client Software

• Connecting LANserver EX3 Clients

Chapter 3 Configuring a LANshare LANserver EX

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Setting Up the LANserver EX

Your LANserver EX3 ships with the Windows 2000 Server operating system, Service Pack 4, and all the necessary drivers preinstalled. You do not need to perform any configuration operations on these items.

You do need to configure the LANserver EX3 for the correct date and time, computer name, and network properties so it will function properly at your site. To set up the LANserver EX3, you should perform all the operations in the following sections.

Quick Summary

• Accurately set the date, time, and time zone.

• Specify a unique Computer Name by which all Ethernet clients will identify the LANserver EX3

• Configure a static IP address and, if necessary, a gateway IP address for the Gigabit Ethernet network adapter.

Setting the Date, Time, and Time Zone

You need to correctly set the date, time, time zone, and daylight saving time option on each LANserver EX3

n If you just completed “Configuring the LANserver EX3 Using Windows 2000 Setup” on page 42, you can continue with “Specifying a Unique Computer Name” on page 47.

To set the date, time, time zone, and daylight saving time option on a LANserver EX:

1. Double-click the time in the taskbar. The Date/Time Properties dialog box opens.

2. Set the date and time using the Date & Time tab.

3. Click the Time Zone tab.

4. Set the time zone for the location of the LANserver EX3 By default, Windows 2000 sets the time zone to “(GMT - 8:00) Pacific Time (US & Canada), Tijuana.”

5. Make sure the “Automatically adjust clock for daylight saving changes” option is selected if your location observes daylight saving time.

Setting Up the LANserver EX

47

6. Click OK to close the Date/Time Properties dialog box and save the settings.

Specifying a Unique Computer Name

To specify a unique computer name by which clients identify your LANserver EX:

1. Right-click the My Computer icon on the desktop, and select Properties. The System Properties dialog box opens.

2. Click the Network Identification tab.

3. Click the Properties button. The Identification Changes dialog box opens.

4. Type the LANserver EX3 name in the Computer name text box.

5. Determine if you need to select the Domain or Workgroup in the “Member of” section at the bottom of the dialog box. Contact your network administrator for assistance.

6. Click OK.

7. Close all open windows and dialog boxes.

IP Addressing Strategies When Connecting to a Network

If your LANserver EX3 and Ethernet clients are connected to your in-house network, the LANserver EX3 and each client must be properly configured with a unique, valid IP address and subnet mask.

Your site network administrator should determine how best to allocate IP addresses for systems on your in-house network, bearing in mind the following:

• You must assign a static IP address to the Gigabit Ethernet adapter on the LANserver EX3 — the Ethernet clients are configured to locate the LANserver EX3 using this address.

• You can assign static IP addresses to the Ethernet clients or use DHCP to obtain them dynamically if you have a DHCP server on the network.

• However you assign the Ethernet client IP addresses, the LANserver EX3 and all clients must have addresses in the same subnet.


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Configuring the LANserver EX3 Network Properties

You need to configure the network properties for each LANserver EX3 so it can communicate with the network. Each LANserver EX3 has two possible network connections: a Gigabit Ethernet adapter and a built-in 10/100BASE-T adapter. You need to provide a static IP address and subnet mask for the Gigabit Ethernet adapter.

To configure network properties for the Gigabit Ethernet adapter:

1. Right-click the My Network Places icon on the desktop, and select Properties. The Network and Dial-up Connections dialog box opens.

2. Select View > Details. The window changes to show details about its contents.

3. Locate the Local Area Connection that is identified as Alacritech Accelerator.

4. Double-click this Local Area Connection’s icon. The Local Area Connection Status dialog box opens.

5. Click the Properties button. The Local Area Connection’s Properties dialog box opens.

6. Select the Internet Protocol (TCP/IP) option.

7. Click the Properties button. The Internet Protocol (TCP/IP) Properties dialog box opens.

8. Select the “Use the following IP address” option.

9. Type a unique IP address in the IP address text box (see “IP Addressing Strategies When Connecting to a Network” on page 47), and press Enter. The LANserver EX3 should fill in the subnet mask appropriately. If not, type the appropriate subnet mask in the Subnet mask text box.

10. If necessary, type a gateway IP address in the Default gateway text box.

11. If necessary, type a Preferred and Alternate DNS server IP address in the Preferred DNS server and Alternate DNS server text boxes.

12. Click the Advanced button. The Advanced TCP/IP Settings dialog box opens.

13. Click the DNS tab.

14. If necessary, type a DNS name in the “DNS suffix for the connection” text box.

15. Click OK to close each of the open dialog boxes and save the changes.

Installing the LANserver EX3 Software

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16. Close all the remaining open windows and dialog boxes.

17. Click the Start button, and select Shut Down. The Shut Down Windows dialog box opens.

18. Select Restart from the menu, and click OK. The LANserver EX3 reboots.

Installing the LANserver EX3 Software

The MediaNetwork software allows the LANserver EX3 to share MediaNetwork workspaces. This software is supplied on the MediaNetwork CD-ROM in the LANserver EX3 installation kit.

To install the MediaNetwork software on the LANserver EX:

1. Locate the MediaNetwork CD-ROM.

2. Insert the CD-ROM into the LANserver EX3 CD-ROM drive. The CD-ROM is set to auto-start and opens the Avid Unity Installation window. This takes approximately 30 seconds.

If the CD-ROM does not auto-start, you can start the installation manually as follows:

a. Double-click the My Computer icon on the desktop. The My Computer window opens.

b. Right-click the CD-ROM icon, and select AutoPlay. The Avid Unity Installation window opens.

3. Click Product Installers. The screen changes to a list of available product installers.

4. Click LANserver Components. The screen changes to a list of available LANserver components.

5. Click Install LANserver. The InstallShield Wizard opens and displays the Minimum Requirements screen.

6. Click Next. The screen changes to the Welcome screen.

7. Accept the default values presented by the InstallShield Wizard. When the Setup Status screen appears, it shows a progress indicator while the software is being installed.

8. On the InstallShield Wizard Complete screen, click “Yes, I want to restart my computer now.”


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9. Click Finish to complete installing the LANserver EX3 software, and reboot the LANserver EX3

10. Log in to the LANserver EX3 as Administrator.

11. To verify that the LANshare LANserver EX3 software is correctly installed:

a. Right-click the My Computer icon on the desktop, and select Manage. The Computer Management window opens.

b. Expand Services and Applications.

c. Click Services. A list of services appears in the right section of the window.

d. Locate the Avid Unity PortServer service. It should have a Status of Started and a Startup Type of Automatic.

Installing the Avid Billing Application

MediaNetwork supports the ability to supply other applications, such as billing applications like ScheduALL™ from VizuALL, Inc. or databases, with information about storage usage. The MediaNetwork billing software runs on any Windows 2000 client and can be used with all MediaNetwork related products; MediaNetwork workgroups and LANshare workgroups. See Appendix E for information about installing and configuring the Avid billing application.

Setting the Virtual File Manager Name

You need to set the Virtual File Manager name to a name different from the Computer Name you set earlier.

To set the Virtual File Manager name:

1. Click the Start Button, and select Programs > AvidUnity > Setup Manager. The Setup Manager window opens.

2. Select File > File Manager Failover Configuration. The File Manager Failover Configuration dialog box opens.

3. In the Virtual File Manager Name text box, type FC at the end of the existing File Manager name.

Configuring the MediaNetwork Software

51

4. Click OK to close the File Manager Failover Configuration dialog box.

5. Leave the Setup Manager window open.


You need to configure the MediaNetwork software to establish a functioning LANshare workgroup. This configuration requires that you:

• Create a drive set

• Create an allocation group

• Create one or more workspaces

• Create user accounts

While you are performing the configuration, you will need to refer to the Avid Unity MediaNetwork Management Guide for information about the MediaNetwork configuration tools. You should also read the first two chapters of the guide. They describe the MediaNetwork software and the tools.

Creating a Drive Set

The drive set defines the drives that the MediaNetwork software can use to store data. Each MediaNetwork workgroup can have only one drive set.

To create a drive set:

1. Start the Setup Manager. See the Avid Unity MediaNetwork Management Guide for additional information about using the Setup Manager.

2. Click Raw Drives in the left section of the window.

n You can create your drive set with no spare drives or two spare drives. Having spare drives allows you to perform online drive repairs if a drive fails. If you are not running the optional UnityRAID protection software, you should consider having spare drives.

3. Select the drives you want in the drive set in the right section of the window.

4. Select Drive Set > Create Data Drive Set.

5. Click OK. The drive set is created.


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6. If you did not use all of the drives in the drive set, select the remaining drives in the right section of the window, and select Drives > Make Drive Spare.

7. Click Data Drive Set in the left section of the window. All of the drives should move from Raw Drives to Data Drive Set.

8. Quit the Setup Manager.

Creating an Allocation Group

An allocation group defines how the drives in a drive set are partitioned to store data. If you have drives of different sizes, they must be in separate allocation groups.

To create an allocation group:

1. Open the Administration Tool. See the Avid Unity MediaNetwork Management Guide for additional information about using the Administration Tool.

2. Click the Allocation Groups tab.

3. Click the Partition Disk Set icon in the left section of the window. All of the drives should appear in the right section of the window.

4. Select each of the drives by clicking the check box before the drive number.

n For best performance, Avid recommends you create a single allocation group using all 16 drives. You can then create multiple workspaces within the allocation group.

5. Click the New Group button. A dialog box opens asking if you are sure you want to create the allocation group.

6. Click Yes. The allocation group is created.

7. Leave the Administration Tool running.


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Creating Workspaces

Workspaces are locations to store and segregate data. You can allow users to access some or all of the workspaces, and assign permissions for how each user can access the data in a workspace.

n If your LANserver EX3 has the UnityRAID option, all new workspaces are created with protection enabled. Avid recommends you leave your workspaces protected. Protection creates a copy of the files you store in a workspace. The file copy resides on different drives from the original file. When several clients want to play the same file, the MediaNetwork software steers clients to either the original or the copy of the file to provide maximum playback performance. Protection also allows you to rebuild the data on a drive, if one of your drives should fail.

To create a workspace:

1. Click the Workspace tab in the Administration Tool. See the Avid Unity MediaNetwork Management Guide for additional information about using the Administration Tool.

2. Click the turn-down arrow before Partition Disk Set. The allocation group appears.

3. Click the Allocation Group icon and then click the New Workspace button. A 1-GB workspace is created.

4. Click the turn-down arrow before the allocation group. The workspace appears.

5. Click the workspace name, type the name you want for the workspace, and press Enter. The workspace name changes.

6. Resize the workspace, to make it larger, by pressing the Alt key while clicking the resize handle and dragging it to the right.

7. Repeat steps 3 to 6 to create as many workspaces as you might need.

8. Leave the Administration Tool running.

n You can create as many workspaces as you need to support different projects. Due to the physical restrictions of drive letters, the LANserver EX3 can only mount a maximum of 21 workspaces for Ethernet client use.


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Creating User Accounts

User accounts allow individual users, or groups of users, access to the LANshare workgroup. These accounts allow users to mount or map MediaNetwork workspaces on their Avid workstations.

To create a user account:

1. Click the User tab in the Administration Tool. See the Avid Unity MediaNetwork Management Guide for additional information about using the Administration Tool.

2. Click the turn-down arrow before Partition Disk Set. The allocation group appears.

3. Click the turn-down arrow before the allocation group. The workspaces appear.

4. Click the New User button in the right section of the window. A new user is created and appears in the column head area.

5. Double-click the user name. The Change User Name dialog box opens.

6. Type the desired user name in the text box and click OK. The user name changes.

7. Click the user name and then click the Set Password button. The Set Password dialog box opens.

8. Type the desired password in the text box and click OK. The user’s password is saved.

9. Click the permissions below the user name for each workspace, and set them accordingly to No Access (N), Read (R), or Read/Write (R/W).

10. Repeat steps 4 to 9 for each user.

11. Close the Administration Tool.

Mounting Workspaces

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Mounting Workspaces

On a LANshare LANserver EX3, you can mount some MediaNetwork workspaces to specific drive letters. The AISPortServer.ini file is used to establish the static mapping between workspaces and drive letters.

To configure the AISPortServer.ini file:

1. Navigate to D:\Program Files\Avid Technology\AvidUnity\ PortServerStartup.

2. Open the AISPortServer.ini file using a text editor, such as WordPad.

3. Add one line for each workspace you want to map to a specific drive letter. Each line should use the format X: workspace, where X is the drive letter and workspace is the name of the workspace to mount. Workspace names are case sensitive and can have no spaces in the names (see “AISPortServer.ini File Entries”).

AISPortServer.ini File Entries

n The AISPortServer.ini file cannot mount workspaces that contain spaces in their names. If a workspace you want to mount has spaces in the name, use the Administration Tool to remove the spaces before entering its name into the AISPortServer.ini file.

4. Save the AISPortServer.ini file.

5. Reboot the LANserver EX3 to mount the workspaces entered into the AISPortServer.ini file.

# To mount a specific workspace using a fixed drive letter, add one line

# for each workspace in the following format:

#

#U: Workspace name


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Sharing MediaNetwork Workspaces

The LANshare LANserver EX3 software includes the Avid Unity PortServer service that automatically mounts and shares MediaNetwork workspaces. The workspaces are mounted in response to mount requests received from the Connection Manager application on Ethernet clients. The service can mount up to 21 workspaces, the maximum available number of drive letters.

The Avid Unity PortServer service starts automatically when you boot the LANserver EX3 On startup (and every 60 seconds thereafter), the service reads the LANshare configuration information to obtain workspace, user, and access privilege information. It then uses this information to remount and reshare workspaces on the LANserver EX3 with the correct access privileges. See the Avid Unity MediaNetwork Management Guide for more information about sharing workspaces, user accounts, and access privileges.

Allowing Network Installation of Ethernet Client Software

The Windows Ethernet client software installer is included as part of the LANserver EX3 installation (in D:\Program Files\Avid Technology\ AvidUnity\Ethernet Client Setup), if you accepted the defaults during the installation. If you share the Ethernet Client Setup folder you (or other users with the appropriate access permissions) can install the Windows Ethernet client software on any connected Windows Ethernet client over the network without using the MediaNetwork CD-ROM.

To share the Ethernet Client Setup folder to allow network installation of the Windows 2000 Ethernet client software:

1. Open Windows Explorer.

2. Navigate to D:\Program Files\Avid Technology\AvidUnity.

3. Right-click the Ethernet Client Setup folder, and select Sharing. The Ethernet Client Setup Properties dialog box opens.

4. Select the “Share this folder” option.

5. Type the name you want to use for the folder in the Share name text box.

6. Click OK. The dialog box closes and the sharing hand appears under the folder.

Connecting LANserver EX3 Clients

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Connecting LANserver EX3 Clients

You are now ready to connect clients to your LANserver EX3 You can connect supported Macintosh® or Windows clients using either Ethernet or Fibre Channel connections. Connect your clients as follows:

t If you are connecting a Macintosh Ethernet client, follow the instructions in the Avid Unity MediaNetwork Macintosh Ethernet Client Setup Guide.

t If you are connecting a Windows Ethernet client, follow the instructions in the Avid Unity MediaNetwork Windows Ethernet Client Setup Guide.

t If you are connecting a Macintosh Fibre Channel client, follow the instructions in the Avid Unity MediaNetwork Macintosh Fibre Channel Client Setup Guide.

t If you are connecting a Windows Fibre Channel client, follow the instructions in the Avid Unity MediaNetwork Windows Fibre Channel Client Setup Guide.


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Chapter 4International Character Support

Upgrading for International Character Support

If you are upgrading to MediaNetwork v3.6, make sure that the LANserver is properly configured to support the language that you select. The language portion of the document includes the following sections:

• “English and European Languages” on page 59

• “Asian Languages” on page 60

n If you are upgrading from to MediaNetwork 3.6 from another rev other than v3.5 you should see the LanServer EX3 Upgrade Notes for further instructions.

English and European Languages

English and European languages (French, Italian, German, and Spanish) do not need to make any changes before upgrading to MediaNetwork v3.6. All the necessary language support is already supplied as part of the Windows® 2000 operating system.

Chapter 4 International Character Support

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Asian Languages

Asian languages (Simplified Chinese, Traditional Chinese, and Japanese) must add language support before upgrading to MediaNetwork v3.6. The necessary language support files are available from the Microsoft® Web site:

www.microsoft.com/windows/ie/downloads/recommended/ime/install.asp

To install Asian language support on the LANserver:

1. Download the language with the language pack (for example, Microsoft Global IME 5.02 for Chinese (Simplified) - with Language Pack) from the Web site.

2. Stop the File Manager software using the Monitor Tool.

3. Double-click the language install icon (for example, scmondo.exe). The Installer starts and installs the language support.

4. Reboot the LANserver.

5. Complete the upgrade to MediaNetwork v3.6 by following the instructions in the remaining sections of this document.

When you upgrade your LANserver EX to MediaNetwork v3.6, by default the file system metadata translates all characters based on their MacRoman or ANSI-Asian encodings (depending on the language you selected during the upgrade) to Unicode encoding. After upgrading the LANserver EX to MediaNetwork v3.6, you might see some characters in the folder and file names that appear incorrectly. These are characters that have a different operating system encoding than the encodings used by Avid Composer Products.

International Character Support for Windows 2000 or Windows XP Clients

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International Character Support for Windows 2000 or Windows XP Clients

If you are plan to use your Windows client with international characters, you need to configure the client to support these characters.

To set up a Windows 2000 or Windows XP client for international character support:

1. Click the Start button and select Settings > Control Panel. The Control Panel window opens.

2. Double-click Regional Options. The Regional Options dialog box opens.

3. Click the General tab. The General options appear.

4. In the “Language settings for the system” area, select the language that you want to use. You might need the Windows 2000 Professional installation CD-ROM to install the language software.

5. Click the Set Default button. The Select System Locale dialog box opens.

6. Select the same language that you selected in step 4.

7. Click OK to close the Select System Locale dialog box and save the changes.

8. In the “Settings for the current user” area, select the same language that you selected in step 4.

9. Click OK to close the Regional Options dialog box and save the changes.


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International Character Set Support

MediaNetwork contains support for international characters by migrating the MediaNetwork metadata from a multibyte character string (MBCS) encoding to the Unicode character encoding. This allows you to use international characters in your MediaNetwork folder and file names. When you install MediaNetwork on your File Manager, all of the folder and file names in your MediaNetwork workspaces will be converted to Unicode.

n International characters can currently only be used for folder and file names. They cannot be used for computer names, user names, passwords, or workspace names.

c Make sure that you follow the instructions for adding language support to the File Manager explained in “International Character Support for Windows 2000 or Windows XP Clients” on page 61. You can lose some or all of your data if you upgrade the File Manager before you install the language support.

European Languages

In MediaNetwork Release 3.1 and earlier, folder and file names for European languages (such as French, Italian, German, or Spanish) created by Macintosh and Windows clients using Avid Composer Products software used a character encoding (MacRoman) that is not native to the Windows operating system. Windows clients that used applications other than Avid Composer Products software created folder and file names using a character encoding (ANSI) that is native to the Windows operating system.

The MacRoman and ANSI character encodings function in the same manner for 7-bit ASCII characters (such as a–z, A–Z, and 0–9), but there are differences for characters outside the ASCII character set. They each contain characters that do not appear in the other encoding.


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In MediaNetwork v3.2 and later, all Macintosh and Windows clients use the Unicode character encoding. This character encoding is common to both clients, but has differences from MacRoman and ANSI. For a list of characters that you need to check before upgrading to MediaNetwork v3.6, see the Avid Unity MediaNetwork Version 3.3 Upgrade Notes.

Asian Languages

In MediaNetwork Release 3.1 and earlier, folder and file names for Asian languages (such as Chinese or Japanese) created by Macintosh and Windows clients using Avid Composer Products software (after installing the Avid language kit) used a character encoding (such as ANSI Japanese) that is native to the Windows operating system. Macintosh clients that used applications other than Avid Composer Products software created folder and file names using a character encoding (such as Mac Japanese) that is not native to the Windows operating system.

Character encodings like these function correctly for 7-bit ASCII characters (such as a–z, A–Z, and 0–9), but there are differences for characters outside the ASCII character set. They each contain characters that do not appear in the other encoding.

In MediaNetwork v3.2 and later, all Macintosh and Windows clients use the Unicode character encoding. This character encoding is common to both clients, but has differences from the language specific character encodings. For a list of checks that you need to make before upgrading to MediaNetwork v3.6, see the Avid Unity MediaNetwork Version 3.3 Upgrade Notes.

Avid supplies two HTML files (MacRoman_not_in_ANSI.htm and ANSI_not_in_MacRoman.htm) with these release notes (in the Documents folder on the MediaNetwork CD-ROM). One lists ANSI characters that do not appear in the MacRoman character set. The other lists MacRoman characters that do not appear in the ANSI character set. These files will help you determine characters that might not convert properly during the MediaNetwork upgrade. You will need to set your Web browser to display Unicode characters to view these files.


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Invalid Characters

Macintosh and Windows clients and some language kits allow and display characters in different ways. This can create problems as you share media among several clients with different operating systems. To minimize file sharing problems, you should observe the following recommendations:

• Create workspace names with no spaces, periods, or semicolons in their names. If you need to separate two words in a workspace name, use an underscore instead of a space or period.

• Create file and folder names that do not contain special characters (such as, ™, ®, or ©). Characters like these can cause the client or the File Manager to behave unpredictably.

Unsupported Characters

Do not use the Japanese Yen (¥) symbol in the ASCII character set. The client might convert the symbol to a backslash.

Do not use the Y-acute (ý or Ý) and Y-diaeresis (ÿ or Ÿ) characters. Some clients do not recognize the Y-acute character. Some clients might not display the Y-diaeresis character correctly.

Language Support

MediaNetwork workgroups can support only one language (such as French or Chinese) and ASCII characters. All clients connected to the workgroup must use the same language.

Normalization

All folder and file names are stored by the File Manager using the Unicode UTF-8 character set. As files and folders are requested by a client, the client converts their names from UTF-8 to a character set appropriate for the client. These character sets are:

• Windows clients convert to the UTF-16 character set.

• Mac OS 9 clients convert to the MacRoman character set.

• Mac OS X clients use the UTF-8 character set without any conversion.


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Asian Language Support

When you use an Asian double-byte operating system, the following restriction applies: If you use ASCII characters to name bins, projects, tapes, or other Avid elements, use single-byte characters. If you use double-byte characters, the characters might appear with extra space between them and the names might not be recognizable by other clients.

Operating systems that use a double-byte character system usually allow the user to choose between single-byte ASCII characters or double-byte ASCII characters. If you have a choice, use single-byte characters when entering ASCII text.


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Chapter 5Troubleshooting

This chapter provides information on troubleshooting your LANserver EX3.

The following general LANserver EX3 topics are covered in this chapter:

• Using the ping and tracert Commands

• LANserver EX3 Is Whistling

• Checking That the Operating System Is Properly Installed

• Setting Virtual Memory

• Removing and Replacing LANserver EX3 Drives

• Removing and Replacing LANserver EX3 Drives

• Resetting the LANserver EX3 Power Supply Modules

The following specific LANserver EX topic is covered in this chapter:

• Troubleshooting a LANshare Workgroup

Chapter 5 Troubleshooting

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Using the ping and tracert Commands

Ethernet networking is the backbone for the LANserver EX3 workgroup. If your Ethernet network is not performing properly, it will affect your workgroup. The following sections describe how to use two commands, ping and tracert, to troubleshoot your network.

ping

You can use the ping command to confirm that the physical and logical aspects of your network are configured correctly. Physical aspects include network interface card, cables, and Ethernet switches. Logical aspects include IP addresses, subnet masks, and routing.

ping works by sending a packet over the network from an originating host to a destination host. The destination host receives the packet and sends a response packet over the network to the originating host. If the originating host receives the response packet, it is a good indication that the network is configured correctly.

You can use many options with ping. This section discusses two types of ping syntax:

ping [System Name]

where [System Name] is the network name of the remote system to which you are testing connectivity

or

ping [IP Address]

where [IP Address] is the IP address of the remote system to which you are testing connectivity.

To run the ping command:

1. Open an MS-DOS® command prompt window.

2. At the command line, type the ping command (for example, ping 192.168.10.5).

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69

The ping result should resemble the following:

Reply from 192.168.10.5: bytes=32 time<10ms TTL=255




Four responses of "Reply from…" indicate the network is configured correctly and the originating and destination hosts can see each other on the network.

If any one of the responses in the ping result says:

Request timed out.

or

Destination host unreachable.

it indicates the network is not configured correctly or there are other network problems. Some items that can cause network problems are:

� Bad, loose, or incorrectly connected cables

� An incorrectly configured IP address or subnet mask on a local or remote system

� Excessive network traffic

tracert

While ping can test for connectivity between two network hosts, tracert (short for “trace route”) can verify the network path that the data uses to travel between the two hosts.

Because Avid Composer Products applications are data intensive, it is important that large amounts of data be transferred between the LANserver EX3 system and its clients in a timely fashion. An incorrectly configured network might get the data to its destination, but be too slow for your application to work effectively.

You can use the tracert command to confirm that the data is traveling along an optimal path. In a LANshare EX3 workgroup, the LANserver EX3 system and its clients should send traffic directly to each other. Routers should not be used to direct traffic between them.


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It is possible for network traffic to take one path going to a system and a different path coming back. Therefore, it is important to run tracert from both the LANserver EX3 system and its clients to test the data path in both directions.

As with ping, you can use many options with tracert. This section discusses two types of tracert syntax:

tracert [System Name]

where [System Name] is the network name of the remote system to which you are testing connectivity

or

tracert [IP Address]

where [IP Address] is the IP address of the remote system to which you are testing connectivity

To run the tracert command:

1. Open an MS-DOS command prompt window.

2. At the command line, type the tracert command (for example, tracert 192.168.10.5).

The tracert result should resemble the following:

If your network is configured correctly, the tracert result will show only one entry and then indicate that the trace is complete. More than one entry indicates that the traffic is going through a router, which significantly affects performance.

If your tracert result shows more than one entry, most likely there is an incorrect IP address or subnet mask configuration on the local host.

Tracing route to [remote system name or IP address] over a maximum of 30 hops:

1 10 ms <10 ms <10 ms [remote system name or IP address]

Trace complete.

One entry indicates an optimal route.

LANserver EX3 Is Whistling

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LANserver EX3 Is Whistling

Problem: The LANserver EX3 is making a whistling sound.

Possible Cause: One of the power supply modules might have failed. Perform the following checks:

• Make sure all the power supply modules are plugged in.

• Make sure each power supply module has a green LED lit.

• Make sure the power supply module switch is turned on.

• Make sure both power cords are plugged into an active electrical circuit.

• Make sure one of the electrical circuits has not overloaded and tripped the circuit breaker. If the power cords are plugged into different circuits, check both circuits for a tripped circuit breaker.

• Press the red button near the top center on the back of the LANserver EX3 The whistling should stop.

n The LANserver EX3 can continue to run if one of the power supply modules is turned off or fails, or if one of the power cords is not plugged in.

• Contact Avid Customer Support for further assistance and possible power supply module replacement.

Checking That the Operating System Is Properly Installed

The LANserver EX3 runs the Windows 2000 Server operating system with Service Pack 4. Avid ships each LANserver EX3 with the Windows 2000 Server, Service Pack 4. If you are concerned that the operating system might not be appropriately installed, you can check it by following the procedure in this section.

n See the Avid Unity MediaNetwork Release Notes for a list of appropriate hotfixes.


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To determine that the appropriate Windows 2000 Server operating system, service pack, and hotfix versions are correctly installed on the LANserver EX:


2. Click the General tab. The System section lists the version of the operating system and the service pack that are installed on the LANserver EX3

If your LANserver EX3 does not have the Windows 2000 Server operating system, Service Pack 4, you should install the Windows 2000 Server operating system, Service Pack 4.

If you reinstall the Windows 2000 operating system for any reason, make sure you perform a default installation (accept all the standard installation recommendations) of the Windows 2000 Server operating system. Follow the Windows 2000 installation instructions that came with your LANserver EX3

You will also need to reinstall drivers for the Gigabit Ethernet adapter board, the Fibre Channel adapter boards, or the 3ware® drive controller board. These drivers are provided on the MediaNetwork CD-ROM in the Drivers_Firmware folder. Each driver is in its own folder, labeled by its function.

Setting Virtual Memory

Virtual memory extends the physical memory (RAM) in your LANserver EX3 using a portion of the hard drive as a location to move unused data from physical memory. The Windows 2000 operating system uses a swap file (pagefile.sys) to track the size and location of the virtual memory, and to move data from the hard drive to RAM.

n Avid ships each LANserver EX3 with virtual memory already configured. If you are installing a new LANserver EX3, continue with “Installing the LANserver EX3 Software” on page 49. If you are rebuilding the LANserver EX3, continue by setting the virtual memory.

The LANserver EX3 requires you to allocate a minimum of 1536 MB of virtual memory space on the C: partition of the internal (system) hard drive. This provides adequate space for normal LANserver EX3 operation.

Removing and Replacing LANserver EX3 Drives

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To set virtual memory size:


2. Click the Advanced tab. The advanced settings appear.

3. Click the Performance Options button. The Performance Options dialog box opens.

4. Click the Change button. The Virtual Memory dialog box opens.

5. Select C: in the Drive [Volume Label] list.

n Make sure you select a drive or partition with sufficient free space for the swap file.

6. Double-click the text box next to Initial Size (MB) and type 1536.

7. Double-click the text box next to Maximum Size (MB) and type 3072.

8. Click Set.

9. Click OK to close the Virtual Memory dialog box.

10. Click OK to close the Performance Options dialog box

11. Close the System Properties dialog box.


13. Select Restart from the menu, and click OK. The new virtual memory size takes effect after the restart is complete.

Removing and Replacing LANserver EX3 Drives

You might need to remove and replace a LANserver EX3 drive if you have a bad drive in your Data Drive Set. You should only remove drives from the LANserver EX3 when specifically asked by Avid Customer Support.

c Removing a drive from the LANserver EX3 while it is running might cause a loss of data. Make sure you use the following procedure to remove drives from the LANserver EX3

c You should never replace a LANserver drive with a MEDIArray ZX or MEDIArray ZX3 drive.


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Removing a Drive

To remove a drive from the LANserver EX:

n If you are removing a drive on a LANshare LANserver EX3, have all the Ethernet clients or Media Servers stop their work and unmount any LANserver EX3 workspaces before you continue.

1. Start the Setup Manager and select File Manager > Stop File Manager. A message box opens asking if you are sure you want to stop the File Manager.

2. Click Yes. A dialog box opens while the File Manager is stopping.

3. Click Data Drive Set in the left section of the window and select the drive you want to remove from the Data Drive Set by clicking it.

4. Select Drives > Identify. On the front of the LANserver EX3, the LED for the drive flashes. Note the drive location and number.


6. Select Shut down from the menu, and click OK. The Windows operating system shuts down and turns off the LANserver EX3 This takes approximately 1 minute.

7. Open the door on the front of the LANserver EX3 The door is unlocked when the key slot is in the 12-o’clock position. If the door is locked, locate the key to unlock the door.

8. Check to make sure the drive you want to remove is unlocked. The drive is locked when the key slot is in the 9-o’clock position.

9. Push down on the left side of the handle (you’ll hear a click when it is free) and pull the handle forward. This unlatches the drive and slides it approximately 1/2 inch out of the LANserver EX3

10. Grasp the drive carrier and slide it out of the LANserver EX3

Resetting the LANserver EX3 Power Supply Modules

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Replacing a Drive

To replace a drive in the LANserver EX:

1. Locate the replacement drive. Make sure the handle on the drive carrier is unlatched and pulled out as far as possible.

2. Slide the drive into the open drive location in the LANserver EX3 until it stops moving. Approximately 1/2 inch of the drive carrier should be outside the LANserver EX3

3. Push the handle into the drive carrier. This seats the drive in the LANserver EX3 You’ll hear a click when the drive is fully seated and the handle latches in place.

4. Start the LANserver EX3 by pushing the Power switch on the front of the LANserver EX3

Resetting the LANserver EX3 Power Supply Modules

If the LANserver EX3 does not start when you press the Power switch, the power supply modules might have tripped to prevent them from an over-power condition.

To reset the power supply modules:

1. Turn the Power switch on the power supply module to the off (O) position.

2. Wait 10 seconds.

3. Turn the Power switch on the power supply module to the on (|) position.

Troubleshooting a LANshare Workgroup

The following sections describe how to troubleshoot some common LANserver EX3 issues.

Understanding Disk Error Logging and the DEAN Light

Avid Unity MediaNetwork logs the following three new disk errors from IDE disks located in MEDIArray ZX(3) and LANserver EX3 systems:


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• Long read command time — indicates a disk read request took longer than expected.

• Long write command time — indicates a disk write request took longer than expected.

• STATUS_IO_DEVICE_ERROR — indicates a hardware error with the disk or controller.

A major result of the new error logging procedure also produces the possibility of lighting/setting the Disk Error Analysis Needed (DEAN) more frequently. Although this indicates a legitimate drive error, it does not necessarily indicate a bad disk.

The three new errors are stored in the following two locations:

• Unityclientlog.txt file

• IBEviewer

The Unityclientlog.txt file can be viewed by using the Avid Disk Error Analyzer. An example of the three new errors as viewed by Avid Disk Error Analyzer is shown in the following figure.


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Avid Disk Error Analyzer Showing the New Errors

What to Do When You See the New Errors

When viewing the new errors you need to determine if you need to replace the disk reporting the errors. You should use the following explanations as a guide:

• Long Read or Write Command Times - A block is rewritten whenever there is a long read or write. This has been shown to resolve the issue in many cases. Therefore, the occasional long read or long write can be safely ignored. However, if you see a disk that is reporting more that three long command times in a week, it should be replaced.

n It is possible that once a long I/O happens, other requests to that drive are also held off with a long I/O message. Make sure that the three long I/Os over the week are separate long I/Os, and not just multiple reports of the same long I/O from the same drive.

• STATUS_IO_DEVICE_ERROR - This is a serious hardware error and the disk should be replaced.

n If you take the disk offline from the controller manually, you might see the STATUS_IO_DEVICE_ERROR error.

Avid Composer Products Software Has Performance Issues

Problem: The Avid Composer Products application you are running is performing slowly or, potentially, not running.

Possible Cause: The LANserver EX3 and the client with the performance problems are not on the same subnet mask, forcing the data to go through additional routing while being transferred between the two systems. If the data transfer is slow enough, it can cause the Avid Composer Products application to perform poorly or to stop functioning.

Data transfer between the LANserver EX3 and its clients must occur directly. You can use the tracert utility to verify whether or not the data transfer uses a direct, optimal path. See “tracert” on page 69 for more information.


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You can also test the throughput from the client to the LANserver EX3 using the Avid Performance Meter. See Appendix B for information on using the Avid Performance Meter.

Workspaces Are Not Available to an Ethernet Client

Problem: No workspaces are available for mounting on an Ethernet client.

Possible Cause: The user account, under which the user has logged in to the Ethernet client, does not exist either in the MediaNetwork Administration Tool or the LANserver EX3 Windows domain. For more information on properly setting up user accounts, see the Avid Unity MediaNetwork Management Guide.

Possible Cause: The user account does not have permissions to mount workspaces.

Macintosh Client Cannot Mount Shared Workspaces

Problem: A Macintosh Ethernet client cannot mount workspaces shared by the LANserver EX3

Possible Cause: Macintosh clients cannot connect to the LANserver EX3 without installing additional software (DAVE®) to allow them to see the Windows network. DAVE is included with the MediaNetwork software and must be correctly configured to function within a LANshare workgroup. See the Avid Unity MediaNetwork Macintosh Ethernet Client Setup Guide for information about configuring the DAVE software.

c Each Macintosh client needs to have a separate DAVE license to use the DAVE software. If two clients use the same license, you will have conflicts between these clients when they try to connect to the LANserver EX3

SGI Client Cannot Mount Shared Workspaces

Problem: An SGI® Ethernet client cannot mount workspaces shared by the LANserver EX3


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Possible Cause: SGI clients cannot connect to the LANserver EX3 without installing additional software (Samba) to allow them to see the Windows network. Samba is not included with the MediaNetwork software. It is freeware and is available from the Internet. See the Samba application note on the Avid Customer Support Knowledge Center for information about configuring the Samba software.


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Appendix A

LANserver EX3 Specifications and Notices

This appendix provides information on the dimensions and weight, the environmental, the electrical, and the power cord specifications for the LANserver EX3 It also provides information about rack installations and battery replacement.

Dimensions and Weight

Table “Component Dimensions and Weight” shows the dimensions and weight for the LANserver EX3

Component Dimensions and Weight

Component Height Width Depth Weight

LANserver EX3 6.88 in (175 mm) 16.94 in (430 mm) 27.19 in (691 mm) 84.0 lb (38.2 kg)

Ethernet switch 1.80 in (45 mm) 17.50 in (445 mm) 10.00 in (254 mm) 8.0 lb (3.6 kg)

Appendix A LANserver EX3 Specifications and Notices

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Environment

Table “Environmental Specifications” shows the environmental specifications for the LANserver EX3

Electrical

Table “Electrical Specifications” shows the electrical specifications for the LANserver EX3

Power Cords

Select the power cords for the Media Server according to the country destination; it must comply with local safety requirements.

w The power cords are the LANserver EX3 power disconnect device, and if rack mounting renders the power cords inaccessible, then the rack must provide a means to disconnect power.

Environmental Specifications

ComponentOperating Temperature

OperatingHumidity

Storage Temperature

Storage Humidity

LANserver EX 40°F to 95°F (4°C to 35°C)

10% to 80% noncondensing

-40°F to 158°F (-40°C to 70°C)


Ethernet switch 32°F to 104°F (0°C to 40°C)


0°F to 149°F (-17°C to 65°C)


Electrical Specifications

Component Voltage FrequencyWatts (Max. U.S.)

LANserver EX3 115 to 230 V ac 50 to 60 Hz 460 W

Ethernet switch 110 to 240 V ac 50 to 60 Hz 110 W

Power Cords

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w The Power switch on the front of the LANserver EX3 is a “standby” switch only. It does not disconnect power from the components inside the LANserver EX3 If you need to service the LANserver EX3, disconnect both power cords before beginning the service operation.

Use the following guidelines to replace the original cord set:

• CEE-22 requirements: The female receptacle of the cord set, shown in “”, must comply with CEE-22 requirements.

Receptacle (CEE-22)

• United States and Canada requirements: In the United States and Canada, the male plug is a NEMA 5-15P style and is UL listed and CSA certified. “” shows the plug. SVT cordage can be used with desktop, countertop, or rack-mount units; all other equipment requires SJT cordage. Only SJT-type cord sets can be used for units that sit on the floor. Select the cord set according to the current rating of your unit. See table “Power Cord Requirements” on page 84 for the selection criteria for power cords in the United States and Canada.

NEMA 5-15P Style Plug

• European countries requirements: In Europe, use only an H05VV-F, <HAR>, VDE, PVC, 3 x 1.00 mm2 power cord. Für den Gebrauch in Deutschland muß ein Netzkabel des Typs H05VV-F, <HAR>, PVC, Größe, 3 x 1.00 mm2 verwendet werden.


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Installing a LANserver EX3 in a Rack

The LANserver EX3 and Ethernet switch can be installed in a rack. When you install them in a rack you must take the following precautions:

• Elevated Operating Ambient Temperature — When installed in a closed or multiunit rack assembly, the operating ambient temperature of the rack environment might be greater than the room ambient temperature. Therefore, consideration should be given to installing the equipment compatible with the manufacturer's maximum ambient temperature.

• Reduced Airflow — Installation of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

• Mechanical Loading — Mounting of the equipment in a rack should be such that the amount of airflow required for safe operation of the equipment is not compromised.

• Circuit Overloading —Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Appropriate consideration of equipment nameplate ratings should be used when addressing this concern.

• Reliable Grounding — Reliable grounding of rack-mount equipment should be maintained. Particular attention should be given to supply connections other than direct connections to the branch circuit (for example, the use of power strips).

Power Cord Requirements

Size of Conductors in Cord Maximum Current Rating of Unit

Cord Type U.S./Canada Europe U.S./Canada Europe

SJT 16 AWG 3 x 1.00 mm2 12 A 10 A

SVT 18 AWG NAa 10 A NA

SVT 17 AWG NA 12 A NA

a. NA – Not applicable.

LANserver EX3 Lithium Battery Replacement

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LANserver EX3 Lithium Battery Replacement

The battery in the LANserver EX3 must only be replaced by qualified personnel. Contact Avid Customer Support for assistance.

WARNING

w Danger of explosion if battery is incorrectly replaced. Replace with only the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ADVARSEL!

w Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

ADVARSEL!

w Lithiumbatteri - Eksplosjonsfare. Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten. Brukt batteri returneres apparatleverandøren.

VARNING

w Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

VAROITUS

w Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.


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Appendix B

Avid Performance Meter

Avid Performance Meter is a utility that allows you to validate your LANshare workgroup. It can quantify the throughput your Windows or Macintosh editing applications can achieve while accessing MediaNetwork workspaces shared through an Ethernet switch. The Avid Performance Meter can also test the throughput from local disks and any other shared storage to which a client has access.

Topics in this appendix include:

• Starting the Avid Performance Meter

• User Interface Overview

• Setting Up Your Test

• Starting and Stopping a Test

• Interpreting the Test Results

Starting the Avid Performance Meter

To start the Avid Performance Meter on a Windows Ethernet client:

t Click the Start button, and select Programs > AvidUnity > Avid Unity Performance Meter. The Avid Performance Meter application window opens.

To start the Avid Performance Meter on a Macintosh Ethernet client:

1. Navigate to the install directory (Macintosh HD:Avid Unity, by default).

2. Double-click IOTester. The Avid Performance Meter application window opens.

Appendix B Avid Performance Meter

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User Interface Overview

The primary user interface of Avid Performance Meter is a single window from which you can select the test to be performed, start and stop the selected test, and view the test results as the test is in progress (see Figure ). You access auxiliary controls through dialog boxes.

Avid Performance Meter Window

Settings Area

The Settings area displays the name of the currently selected test, the test duration, and the path to the storage that will be tested.

The Setup button allows you to change the currently selected test settings. For more information, see “Setting Up Your Test” on page 91.

Messages Area

The Messages area provides test progress and diagnostic information about the operation of the utility. If you need to troubleshoot, the detailed text information in these messages might be helpful.

Messages area

Control area

Results display

graphTest Results

Settings area

Start andStop buttons

User Interface Overview

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Control Area

The Control area has Start and Stop buttons along with test timing information. For more information, see “Starting and Stopping a Test” on page 95.

Results Area

The Results area provides the following numerical test results:

Text indicators on the left of the Results area show the file access protocol used and the operation performed in the current phase of testing.

IOs Displays the current number of I/O operations that have been completed so far during the test.

Current Rate (MB/s)

Displays the calculated throughput or bandwidth (in megabytes per second [MB/s]) for recent I/O operations that have been completed.

Average Rate (MB/s)

Displays the average throughput or bandwidth (in MB/s) for the duration of the test.

Errors Displays the number of errors encountered during testing. This is the total number of errors generated for both read and write operations and can include errors related to the following:

• Opening or closing of data files

• Validity of the specified file system path

• User access privileges

• Read or write operation


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The File Access Protocol indicator shows one of the following:

The I/O Operation indicator shows one of the following:

Test Results Graph

The Test Results graph plots results measured over time. It is particularly useful when you want to observe trends or patterns in performance.

For example, if another process is running that creates a periodic high demand on the storage subsystem being tested, you might see this as a periodic drop in observed throughput in the Test Results graph.

The Test Results graph shows the following:

Win32 FileAPI

Indicates the Win32 file access API is being used. This indicator is displayed for local disks, MediaNetwork storage that has been mounted, and network file shares.

AECIFS Indicates the performance monitor has detected that AECIFS is present and the storage specified by the Path to Test setting is supported by AECIFS. AECIFS is a high-speed protocol for transferring data to and from the MediaNetwork storage.

(Reading) The current mode of testing is Read operations.

(Writing) The current mode of testing is Write operations.

Average throughput

The average throughput or bandwidth (in MB/s), plotted over time.

Recent throughput

The calculated throughput or bandwidth (in MB/s) for recent I/O operations, plotted over time.

Peak Read or Peak Write MS

The peak latency for individual I/O operations (either reads or writes) that have been completed over a short period of time. A high measurement indicates a longer period of time was needed for the operation to complete.

Because only the highest (peak) measurement over a short period of time is displayed, a single high peak could be accompanied by many low-latency operations that do not appear in the graph.

Setting Up Your Test

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The Settings area of the Avid Performance Meter window displays the currently specified test parameters. Before running the test, you must mount at least one MediaNetwork workspace or local drive.

Setting Up a Standard Test

To change the default test settings:

1. Click the Setup button. The Avid Performance Meter Settings dialog box opens.

2. Adjust the test parameters, as required:

Test Name Select which one of the four standard, predefined tests you want to run:

t DV 25 Reads

t DV 25 Writes

t DV 50 Reads

t DV 50 Writes

These selections perform either read or write testing at a bandwidth similar to that required for DV 25 or DV 50 operation.

Path to Test Select the path to the workspace you want to test, or type it in the text box.

This is a UNC path (for example, \\myMachine\ myShareFolder\subfolder). If you selected the Unity Path option, use a MediaNetwork path supported by a LANserver EX3 system.

Duration Select the test duration (in minutes), or type it in the text box. The minimum test duration is 1 minute.


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3. If necessary, specify paths and file names for optional test and error log files as follows:

a. Click the Optional Log Files button. The Optional Log Files dialog box opens.

b. If you want to log information about the test and its results, type a path name and a file name in the Log File text box, or click the Browse button to search for a path name and file name.

c. If you want to log error information, type a path name and a file name in the Error File text box, or click the Browse button to search for a path name and file name.

n If you do not want a log file, leave the Log File, Error File, or both text boxes blank.

Setting Up a Custom Test

In addition to the standard, predefined tests, the Avid Performance Meter allows you to configure custom tests.

Loop Select the Loop option to repeat the test indefinitely. When you select this option, the test runs until you click the Stop button in the main utility window.

n The Loop option causes true loop behavior — at the end of the specified duration, the test stops, removes intermediate test files that were created, and then restarts the test using new intermediate test files.


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To access the custom test settings options:

1. Click the Custom Test button in the Avid Performance Meter Settings dialog box. The dialog box expands to display the Custom Test Settings area.

2. Adjust the custom test parameters, as required:

Custom test settings

File Access Method

The Avid Performance Meter can support more than one interface or protocol for accessing data. This option allows you to control which interface is used. Select one of the available settings:

t Automatically select — Automatically select a protocol for testing the selected path. Generally, the utility selects AECIFS if it is supported, or Win32 File API if AECIFS is not supported for the specified path.

t Win32 File API — Use the Win32 File API for data file access, even if AECIFS is supported.

t AECIFS — Use the AECIFS interface for data file access. If AECIFS is not supported, the utility does not automatically perform file I/O using the Win32 File API. Instead, the test shows one or more errors in the Errors section of the Results area.


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Reads vs Writes The Avid Performance Meter supports testing that focuses on Reads, Writes, or that alternates between Reads and Writes. Select one of the test modes:

t Writes Only — The utility Writes test data files and measures the throughput obtained during Write operations.

t Reads Only — The utility Reads test data files and measures the throughput obtained during Read operations.

n One or more test data files are written as sample data for testing; however, the Writes required to set up the test are not included in the throughput measurements.

t Reads and Writes — The utility alternates between Read and Write tests. Approximately half of the test duration is allocated to reading, and the other half is allocated to writing.

Transfer Size This option controls the amount of data the test utility attempts to Read or Write during a single I/O.

Transfer Rate The utility can attempt to perform I/O at a variety of fixed transfer rates. This is useful for simulating the behavior of utilities that have a known data rate.

A special Unlimited transfer rate setting is also available. When you select the Unlimited transfer rate, the Avid Performance Meter performs I/O operations as fast as possible while being affected by all aspects of the total system being exercised.

Max File Size This option controls the maximum size of test data files created for Reads or Writes. This option might affect throughput measurements. For example, at any given data rate, a smaller file is opened and closed more often than a larger file, creating more overhead.

Starting and Stopping a Test

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n To view the selection of standard tests, click the Standard Tests button in the Avid Performance Meter Settings dialog box.

Starting and Stopping a Test

You start and stop the currently configured test using the Start and Stop buttons.

To start the currently configured test:

t Click the Start button in the Control area of the Avid Performance Meter window.

The test runs for the specified duration and then stops automatically. The elapsed time a test has been running and the remaining time are displayed in the Control area. If you selected the Loop option in the Avid Performance Meter Settings dialog box, the test runs indefinitely. In this case, the word LOOP appears in the Time Remaining display in the main window.

To stop the currently running test:

t Click the Stop button in the Control area of the Avid Performance Meter window.

Use named common file for Reads

This option changes the way that the Path to Test parameter is used and is intended for advanced users only. When you select this option, the Path to Test parameter must specify a full path, including a file name. The test utility uses the named file for its Read tests.

The Avid Performance Meter creates the file if it does not exist and deletes it at the end of testing. For this reason, the named file should not already exist unless you want it to be deleted when the test is completed. With this option selected, you can run the Avid Performance Meter on multiple clients simultaneously and supply the same file name.

This allows the Avid Performance Meter, running on multiple clients, to read a common file. (The file is created as needed, and the last Avid Performance Meter to stop deletes the file.)


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Interpreting the Test Results

This section contains information to help you interpret your test results displayed in the Avid Performance Meter window.

Average Rate Calculation

The average data rate is calculated over the duration of the test. This calculation includes the time the utility requires to open and close the test files, so the test file size (which you can configure for custom tests) might affect the overall measured throughput.

Also, if the throughput is slow as the test is starting, this might be reflected in the average rate. For example, if the target bandwidth is 4.0 MB/s, the actual average rate calculated at the conclusion of the test might be 3.98 or 3.99 MB/s.

Performance Graph

The graph of results over time can help experienced users obtain information about system performance.

Items to look for include:

• Trends — Does the system perform at a consistent rate over time? Is there an upward or downward trend in performance measured over time? If you do notice a trend, it might be helpful to perform testing over a longer period of time to determine if the trend continues over longer durations or if a recurring pattern emerges.

• Patterns — Is there a momentary drop in performance that occurs at consistent or varied intervals? Patterns can emerge as a result of implementation details and the configuration of a particular system (for example, caching strategies or physical memory), or they might indicate a load on a system that is occurring periodically.

• Changes in performance as load varies — What occurs when a subsystem is placed under a load by other users (or the Avid Performance Meter is running on another client)? It might be easier to observe these interactions by inspecting the plot of performance results over time.

Interpreting the Test Results

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Measurement Strategy

Throughput measurements are plotted periodically (every n seconds) and represent a snapshot of performance at the time of the plot. This is done to limit the amount of data that is plotted, which otherwise could include a very large number of data points. As a result, the performance graph could miss a momentary drop, increase, or a peak in performance that occurs between plot points. The average rate calculation reflects the impact of such a dip or spike.


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Appendix C

Upgrading from MediaShare F/C

If you are currently using MediaShare F/C as your shared storage solution, you can connect these clients to a LANshare workgroup and copy your existing project and data files to the LANserver EX3 storage. When your data is copied, you can disconnect the MediaShare F/C cables and work exclusively from the LANserver EX3 storage.

n MediaShare F/C supports connecting only Macintosh clients to the MediaShare F/C hub. The following sections apply only to Macintosh clients.


• Connecting MediaShare F/C Clients to a LANshare Workgroup

• Copying Data to MediaNetwork Workspaces

• Disconnecting MediaShare F/C Cables

Appendix C Upgrading from MediaShare F/C

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Connecting MediaShare F/C Clients to a LANshare Workgroup

When you are copying data from a MediaShare F/C workgroup to a LANshare workgroup, you need to have one or more clients connected directly to both workgroups. This requires an Ethernet connection to LANshare and a Fibre Channel connection to the MediaShare F/C hub (see Figure ).

LANshare to MediaShare F/C Connection

To connect a MediaShare F/C client to a LANshare workgroup:

1. Leave the MediaShare F/C cable connected to the MediaShare F/C hub (see Figure ).

2. Connect the client to a LANshare workgroup, and install and configure the Macintosh Ethernet client software as described in the Avid Unity MediaNetwork Macintosh Ethernet Client Setup Guide.

LANserver EX

…

100BASE-T Ethernet

Macintosh client

Macintosh client

Ethernet client

Ethernet client

Eth

erne

t sw

itch

Gigabit Ethernet

Med

iaS

hare

hub

MediaSharestorage

Fibre Channel

Copying Data to MediaNetwork Workspaces

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Copying Data to MediaNetwork Workspaces

To copy data from MediaShare F/C workspaces to MediaNetwork workspaces:

1. Mount the MediaShare F/C workspace from which you want to copy data on the client desktop.

2. Mount the MediaNetwork workspace to which you want to copy data on the client desktop.

3. Open both workspace windows.

4. Click the files you need in the MediaShare F/C workspace window, and drag them to the MediaNetwork workspace window.

5. Repeat steps 1 to 4 until all the data you want is copied to the MediaNetwork workspace.

Disconnecting MediaShare F/C Cables

To disconnect the MediaShare F/C client:

1. Loosen the thumbscrews holding the MediaShare F/C cable to the adapter board in the client.

2. Remove the cable from the adapter board.

Appendix C Upgrading from MediaShare F/C

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Appendix D

Using the Product Recovery CD-ROM

You might need to reinstall the Windows 2000 operating system on your LANserver EX3 if you are directed to do so by Avid Customer Support, or if you are initializing your LANserver EX3 from scratch. The reinstallation offers you two options:

t Perform a Windows 2000 installation to the entire drive (C: and D:). This replaces all of the data from all the available partitions on your LANserver EX3. You can perform this operation if you are initializing your LANserver EX3.

t Perform a Windows 2000 installation to the 1st partition (C:). This removes the data in the C: partition only; the D: partition is not changed. You can perform this operation to replace only the operating system on your LANserver EX3.

n This procedure restores only the Windows 2000 operating system and the hardware drivers. It does not restore the MediaNetwork software. The MediaNetwork software must be reinstalled separately, after the operating system recovery is complete.


• Reinstalling the Windows 2000 Operating System

• Configuring the LANserver EX3 Using Windows 2000 Setup

Appendix D Using the Product Recovery CD-ROM

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Reinstalling the Windows 2000 Operating System

To reinstall the Windows 2000 operating system from the Avid Product Recovery CD-ROM:

1. Make sure all clients unmount any workspaces they have mounted and stop the Connection Manager.

2. Stop the File Manager using the Monitor Tool.

3. Locate the Avid LANserver EX3 Product Recovery CD-ROM.

4. Insert the Avid LANserver EX3 Product Recovery CD-ROM into the LANserver EX3 CD-ROM drive.


6. Select the Shut down option, and click OK. The Windows 2000 operating system shuts down and turns off the LANserver EX3 system.

7. Disconnect all of the Ethernet network cables.

8. Press the Power button on the front of the LANserver EX3 system. The system starts to boot normally and then presents the Avid LANserver EX3 Product Recovery CD-ROM screen. This takes approximately 2 minutes.

n If the LANserver EX3 system does not boot from the CD-ROM, you need to change the boot priority for the CD-ROM drive to place it before the hard drive. Reboot the LANserver EX3 system and use Setup at the beginning of the boot process (press the F2 key when prompted) to make the change, and then repeat step 7.

9. Select one of the available options:

t 1. Perform a Windows 2000 installation to the 1st partition (C:).

t 2. Perform a Windows 2000 installation to the entire drive (C: and D:).

t 3. Exit from the process without doing a recovery.

10. Type the number of the operation you want to perform at the prompt.

t If you type 1 or 2, a warning screen appears informing you that you are about to recover the Windows 2000 operating system. Continue with step 11.

t If you type 3, the recovery quits and displays the DOS prompt A:.


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11. A caution screen appears informing you again that you are about to recover the Windows 2000 operating system.

t Press any key and continue with step 12.

t Press Ctrl+C to quit the recovery.

12. A final caution screen appears informing you again that you are about to recover the Windows 2000 operating system.

t Press Y to continue. The Norton Ghost® screen appears showing the progress of the operating system recovery. This takes approximately 10 minutes. Continue with step 13.

t Press N to quit the recovery.

13. A screen appears informing you that the recovery is complete. It also shows the versions of the ATTO™ driver and the Alacritech driver that were installed.

14. Write down the versions of the ATTO driver and the Alacritech driver that appear in the message. You will need these version numbers later.

15. Remove the Avid LANserver EX3 Product Recovery CD-ROM from the LANserver EX3 CD-ROM drive.

16. Press Ctrl+Alt+Delete to reboot the LANserver EX3 system and start the new Windows 2000 operating system.

The Windows 2000 operating system recovery is complete. You need to configure the operating system as described in the following section.


After you recover the Windows 2000 operating system, it runs the Windows 2000 Setup utility to set several Windows operating system parameters. You’ll need to have the Windows software kit available when you run the utility. It contains the Windows license number you need to type in as part of the configuration.


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To set up the Windows operating system:

1. After the LANserver EX3 system reboots, the Windows 2000 Setup utility starts and the Windows 2000 Server Setup dialog box opens showing the License Agreement screen.

2. Click the “I accept the agreement” radio button to accept the license.

3. Click Next. The Regional Settings screen appears.

t If you are outside the United States, customize the system and locale settings, and the keyboard for your location.

t If you are in the United States, continue.

4. Click Next. The Personalize Your Software screen appears.

5. Type the system administrator’s name in the Name text box.

6. Type the company name in the Organization text box.

7. Click Next. The Your Product Key screen appears.

8. Type the Product Key from the Certificate of Authenticity in the Product key text box. The certificate might be on the back of the Windows 2000 Server Getting Started Guide in the Windows software kit, or it might be affixed to the LANserver EX3 system.

If the certificate is not already affixed to the LANserver EX3 system, remove it from the Windows 2000 Server Getting Started Guide and affix it now.

9. Click Next. The License Modes screen appears.

10. Do one of the following:

t If you are working with a LANshare LANserver EX3, click the Per Server radio button and set the number of concurrent connections to the number of Ethernet clients the application key allows. For example, if your application key is set for 12 Ethernet clients, set this value to 12.

c For a LANshare LANserver EX3, do not set the number of concurrent connections to more than 20. This is the maximum number of clients that the LANserver EX3 system can support. Setting this value to more than 20 will impact the LANserver EX3 system performance.

11. Click Next. The Computer Name and Administrator Password screen appears.


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12. Type the name you want to use for the LANserver EX3 system in the Computer name text box.

13. Type the password you want to use for the administrator account in the Administrator Password text box.

n Avid recommends you use an administrator password to prevent unauthorized use of the Administrator account.

14. Confirm the password by retyping the password in the Confirm Password text box.

15. Click Next. The Date and Time Settings screen appears. Set the correct date, time, and time zone for the LANserver EX3 system.

16. Click the “Automatically adjust clock for daylight saving changes” check box if your location observes daylight saving time.

17. Click Next. The Network Settings screen appears.

18. Click the Typical radio button. The network settings are site dependent and will be set later during the LANserver EX3 configuration.

19. Click Next. The Workgroup and Computer Domain screen appears.

20. Click No. The workgroup and domain settings are site dependent and will be set later during the LANserver EX3 configuration. The Performing Final Tasks screen appears, followed by the Complete the Windows 2000 Setup Wizard screen.

21. Click Finish. The Windows 2000 operating system is loaded.


23. Select the Shut down option, and click OK. The Windows 2000 operating system shuts down and turns off the LANserver EX3 system.

24. Reconnect all of the Ethernet network cables.

25. Boot the LANserver EX3 system.

Continue with Chapter 3 to configure a LANshare LANserver EX3 and to install the LANserver EX3 software.


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Appendix E

Avid Billing Application

The billing software is a client/server application. The server periodically collects information about storage usage. The server creates a new file each day and labels the file with a unique name that contains the year, month, and day the file is created. The server must run on a Fibre Channel client or the File Manager.

The log files have comma-separated values and each line in the file contains the following information:

• A Timestamp

• The MediaNetwork File Manager name

• The workspace name

• The amount of allocated space

• The actual amount of space that is used

• The total number of folders in the workspace

• The total number of files in the workspace

• An indicator if the workspace is protected

The client software periodically retrieves the log files from the server and stores them for other applications. These files are stored in a location that is accessible by the other applications. As the client retrieves the file, it can purge files older than a specified number of days on the server.

The client software is also capable of retrieving the files in a manual mode. Using this method, you can manually retrieve new log files from the server. This can be useful if the client is a portable computer or other computer that is not always connected to the network.

Appendix E Avid Billing Application

110

The client software can retrieve log files from several MediaNetwork workgroups or LANshare workgroups. This makes it easy to collect all of the usage information in one location if your site has more than one environment.

The client software can be any Windows 2000 computer with an Ethernet connection to the server.

Installing the Billing Server Software

The billing server software must run on a MediaNetwork Windows Fibre Channel client or the File Manager.

To install the billing server software:


2. Insert the CD-ROM into the server CD-ROM drive. The CD-ROM auto-starts and the Avid Unity Installation window opens.

3. Click Product Installers. The screen changes to show the available product installers.

4. Click Install Avid Unity Billing Services. The InstallShield Wizard dialog box opens showing the Welcome screen.

5. Accept the defaults until the Select Component screen appears.

6. Click the Server button and then continue accepting the defaults. The software is installed and the InstallShield Complete screen appears.

7. Make sure the “Yes, I want to restart my computer now” option is selected.

8. Click Finish to complete the software installation and reboot the server.

Configuring the Billing Server Software

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Configuring the Billing Server Software

To configure the billing server software:

1. Click the Start button, and select Programs > Avid Technology > AvidUnity > Avid Unity Billing Service. The Billing Server Configuration dialog box opens.

2. If desired, type a new value for the polling interval (how often the log files are saved) into the Polling Interval text box. The minimum polling interval is 1 minute.

n Setting a short polling time produces larger log files. Setting a long polling time produces shorter log files and means that fluctuations in storage usage are tracked less frequently.

3. If desired, change the log folder location by typing a path to a new location into the Log folder location text box.

n If you are using a MediaNetwork workspace to store the files, type a full UNC path to the workspace using the following format:

\\virtualFMname\workspace

n where virtualFMname is the virtual File Manager name you established when you configured File Manager failover, and workspace is the name you assigned to the billing workspace.

4. If desired (for security), type a password into the Password text box.

c If you decide to use a password, write it down. You will need the password when you configure the client software.

5. If you enter a password, type the password a second time in the Confirm Password text box. If the text is not the same as the text you typed in the Password text box, you are prompted to type the password again.


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Installing the Billing Client Software

To install the billing client software:


2. Insert the CD-ROM into the client CD-ROM drive. The CD-ROM auto-starts and the Avid Unity Installation window opens.

3. Click Product Installers. The screen changes to show the available product installers.

4. Click Install Avid Unity Billing Services. The InstallShield Wizard dialog box opens showing the Welcome screen.

5. Accept the defaults until the Select Component screen appears.

6. Click the Client button and then continue accepting the defaults. The software is installed and the InstallShield Complete screen appears.

7. Make sure the “Yes, I want to restart my computer now” option is selected.

8. Click Finish to complete the software installation and reboot the client.

Configuring the Billing Client Software

To configure the billing client software:

1. Click the Start button, and select Programs > Avid Technology > AvidUnity > Avid Unity Billing Service. The Billing Client Configuration dialog box opens.

2. If you want to change the location where the log files will be stored on the client, click the Edit button for the Data Output Folder and type a path to a new location, or click the Browse button to navigate visually to a new location.

3. Click the Add button in Avid Unity Clusters. The Add Avid Unity to List dialog box opens.

4. Type a nickname for the MediaNetwork billing server in the Unity Nickname text box. This will help you identify the log files later. If you have several LANshare workgroups, select a nickname that will help you to quickly identify the billing server for each environment.

Configuring the Billing Client Software

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5. If desired, change the time interval for collecting the files in the Automatic Retrieval of Usage Information area by clicking the up and down arrows next to the Minutes scroll list.

6. Type the IP address or Computer Name for the billing server into the Primary Server IP Address text box.

7. If you set a password on the billing server, type the password into the Primary File Manager Password text box.

8. Confirm the password by typing it again into the adjacent Retype Password to Confirm text box.

9. If you have more than one billing server, type the IP address or Computer Name for the second billing server into the Secondary Server IP Address text box.

10. If you set a password on the billing server, type the password into the Secondary File Manager Password text box.

11. Confirm the password by typing it again into the adjacent Retype Password to Confirm text box.

12. If you want to purge older log files from the server, select the “When getting files, purge logs from the server that are older than XX days” option in the Purge of Old Usage Logs area.

13. Adjust the number of days by clicking the up and down arrows next to the Days scroll list.

14. Configure your third-party billing or other application software to import the log files.

n Dates and times are important to collecting accurate usage log information. Make sure your server and client have a matching date and time set before running the Avid billing application client and server.


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Appendix F

Regulatory and Safety Notices

Warnings and Cautions

w Never install equipment if it appears damaged.

w Disconnect the power cord before servicing unit.

w Only perform the services explicitly described in this document. For services or procedures not outlined in this document, speak with authorized Avid service personnel.

c Follow all warnings and cautions in the procedures.

c Operate the device within its marked electrical ratings and product usage instructions.

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment

Appendix F Regulatory and Safety Notices

116

generates, uses, and can radiate radio frequency energy and, if not installed in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Canadian ICES-003

This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Union NoticeDeclaration of Conformity (According to ISO/IEC Guide 22 and EN 45014)

Application of Council Directives:

73/23/EEC, 89/336/EEC.

Standards to which Conformity is Declared:

EN60950:1999 Third EditionCISPR 22:1997 / EN55022:1994 + A1:1995 + A2:1997 Class A EN55024:1998/EN61000 — 3-2, 4-2, 4-3, 4-4, 4-5, 4-6, 4-11

Manufacturer’s Name: Avid Technology, Inc. 1925 Andover StreetTewksbury, MA 01876, USA

European Contact: Nearest Avid Sales and Service Office or Avid Technology International B.V. Sandyford Business Center Unit 3,Dublin 18, Ireland

Type of Equipment: Information Technology Equipment

European Union Notice

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(1) Products for the Windows NT, Windows 2000, or Windows XP Operating System: products were tested in a typical Avid Adrenaline DNA, Avid DS Nitris DNA, Avid Equinox Break-Out-Box, Avid|DS, Avid Xpress, Avid Xpress DV, Film Composer, Media Composer, MediaDock 2+, MediaDock LVD, MediaDrive, MediaRAID, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Meridien I/O box, NewsCutter, NewsCutter DV, NewsCutter XP, Pro Tools AVoption|V10, or Symphony configuration.

Product Name: Products for the Windows NT, Windows 2000, or Windows XP Operating System: Avid Adrenaline DNA, Avid DS Nitris DNA, Avid Equinox Break-Out-Box, Avid|DS, Avid Xpress, Avid Xpress DV, Film Composer, Media Composer, MediaDock 2+, MediaDock LVD, MediaDrive, MediaRAID, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Meridien I/O box, NewsCutter, NewsCutter DV, NewsCutter XP, Pro Tools AVoption|V10, Symphony

Products for the Mac OS X Operating System: Avid Adrenaline DNA, Avid Xpress, Avid Xpress DV, Film Composer, Media Composer, MediaDock 2+, MediaDock LVD, MediaDrive, MediaRAID, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Meridien I/O box, Pro Tools AVoption|V10, Symphony

Products for the UNIX Operating System: AirPlay, VideoSPACE

Products for MediaNetwork and Workgroups: Avid ProEncode, Avid Unity MediaManager, Avid Unity MediaNetwork, Avid Unity TransferManager, LANserver, LANserver EX3, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Nearchive, PortServer, Xdeck

Base Model Numbers: None

Product Options: All

Year of Manufacture: 2004

Appendix F Regulatory and Safety Notices

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(2) Products for the Mac OS X Operating System: products were tested in a typical Avid Adrenaline DNA, Avid Xpress, Avid Xpress DV, Film Composer, Media Composer, MediaDock 2+, MediaDock LVD, MediaDrive, MediaRAID, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Meridien I/O box, Pro Tools AVoption|V10, or Symphony configuration.

(3) Products for the UNIX Operating System: products were tested in an AirPlay or VideoSPACE configuration.

(4) Products for MediaNetwork and Workgroups: products were tested in a typical Avid ProEncode, Avid Unity MediaManager, Avid Unity MediaNetwork, Avid Unity TransferManager, LANserver, LANserver EX3, MEDIArray, MEDIArray Drive, MEDIArray II, MEDIArray II Drive, Nearchive, PortServer, or Xdeck configuration.

I, the undersigned, hereby declare that the equipment specified above conforms to the above Directives and Standards.

George R. Smith, Director of Hardware Engineering

Australia and New Zealand EMC Regulations

John Kells, Australian Operations ManagerAvid Technology (Australia)Unit B5 Skyline PlaceFrench Forest NSW 2086AustraliaPhone: 61-2-8977-4800

Taiwan EMC Regulations

Taiwan EMC Regulations BSMI Class A EMC Warning

AAustralia EMC regulations 118

CCanadian

interference causing equipment regulations 116Canadian power cord requirements 83CEE-22 receptacle 83

EEnvironmental requirements 82European power cord requirements 84European Union notice 116

FFCC notice 115

MMediaShare F/C

dimensions and weights 81environmental specifications 82power cord specifications 82power specifications 82unpacking 27

NNEMA 5-15P plug 83

New Zealand EMC regulations 118

PPower cords

receptacles 83requirements 84specifications 82

RRegulatory information 115

SSafety information 115Subnet masks

system configured with 47

TTaiwan EMC regulations 118

UU.S. power cord requirements 83

Index

Index

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