Setup emails and 'from' email hierarchy
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Start Here Follow @ ignifyecommerc e Know More! Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel. Contact Us Phone - +1 (888) 446 4395 / [email protected] Find out More @ www.ecommercefordynamics. com Emails and their Usage Ignify eCommerce Easy setup and in-built email templates to reflect your brand and help you connect with your customers at every stage of the shopping experience.
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setup email templates and allow 'from' email hierarchy to reflect your brand for emails sent. Use different 'from' address for email sent from web store and back end admin panel
Transcript of Setup emails and 'from' email hierarchy
Start Here
Follow @ignifyecommerceon Twitter
Know More!Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel.
Contact UsPhone - +1 (888) 446 4395 / [email protected]
Find out More @
www.ecommercefordynamics.com
Emails and their UsageIgnify eCommerce
Easy setup and in-built email templates to reflect your brand and help you connect with your customers at every stage of the shopping experience.
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Ignify eCommerce
FEATURE OVERVIEW AND CONFIGURATION
Unique features of the email service and associated configurations.
Ignify eCommerce
Feature Overview3
Pre-installed standard email templates for every stage of the shopping cycle that can be modified to reflect your brand experience.Any fresh promotions can be added in these email templates to attract the shopper.
Greater Control Over Branding
In-Built Email Templates Easily Customizable
Customize your email templates without editing the templates directly in the file system. Alter their layout and include special variables in them to insert customer names, order details, etc.
Different web store channels have their own domain names and it is natural to expect separate email domains for email communication. Allow better branding control through configurable ‘From’ email addresses for multi-channel merchants.
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Ignify eCommerce
SMTP Server SetupEnsure outgoing email deliverySMTP services are used by various modules and ensure that outgoing emails are sent to, and reach, the desired audience.
Two fold delivery methodNetwork: Emails are sent using network mail delivery through the specified SMTPRemoteHost/ SMTPRemotePort.
Pickup Directory from IIS: Emails are written to the default local IIS pickup directory.
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Ignify eCommerce
SMTP Server Setup ParametersHost: This is the host name or IP address of your mail server. You may normally find this out from you ISP or web host.
Port: This is the SMTP port of your mail server. This is usually 25.
Authorization Required: Specify whether SMTP requires authorization or not.
Enable SSL: Check to use Secure Socket Layer (SSL) to encrypt the SMTP connection.
Outgoing Mail Server: Mention the fully qualified name of your outgoing mail server. If you are using local IIS, then ‘localhost’ value can be used.
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Ignify eCommerce
More than 50 out-of-box email templatesThe Manager Panel ships a with large number of customizable email templates to suit your business needs.Multi-channel support- Set different email templates for various channels and reflect their brand.
Configurable ‘From’ email addressConfigurable ‘From’ email address for various emails sent to shoppers via the Manager Panel and the web store.
Email variables
Insert pre-defined email variables into the email subject and email body while customizing the email template.
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Ignify eCommerce
‘From’ Email Address for Emails Sent from a Web Store ‘From’ email hierarchy
‘From’ email hierarchy has been defined to populate the ‘From’ email address in various emails sent from various channels. The ‘From’ email can be configured for a specific channel, or for each template at the customer class level, or within the email template master setup.
‘From’ email population‘From’ email defined in channel setup takes highest precedence.If ‘From’ email is not defined in channel setup, but is defined in a customer class email preference, it is populated using the ‘From’ email address defined for that customer class.If ‘From’ email is neither defined in channel setup nor in a customer class email preference, it is populated using the ‘From’ email address defined in the email template master.
‘From’ email in channel setup
‘From’ email in customer class email preference
‘From’ email in email template master
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Ignify eCommerce
‘From’ Email Address for emails sent from Manager Panel
‘From’ email population
‘From’ email hierarchy‘From’ email hierarchy has also been defined to populate ‘From’ email hierarchy for emails sent from the Manager Panel.
The ‘From’ email address can be defaulted to a sales representative’s email address present in the User Security Module.Customer class email preference (or email template master as applicable) allows you to specify which email templates should use the logged in CSR’s email address vs. a centralized email address.
‘From’ email in customer class email preference
‘From’ email in email template master
Email Address in user security module
Ignify eCommerce
ANNEXURE: EMAIL TEMPLATESSummary of out-of-box email templates and events that trigger them.
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Ignify eCommerce
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Module Email When is the email sent?
1 Customer Account CC Expire Notification Whenever the customer’s credit card expires and the same customer has future transactions.
2 Customer Account CIM CC Failure Email When the system is not able to save credit card details on CIM.
3 Customer Account Customer - Customer Delete Notification
When a customer account is deleted.
4 Customer Account Customer – Download Expiry Alert
When any existing download is about to expire.
5 Customer Account Manager – Add Customers
When a new customer is added from the Manager Panel.
6 Customer Account Manager – Approve Registration
When a new customer account is approved by the Store Manager.
7 Customer Account Manager - Forgot Password
When a customer forgets his/her password and requests to send username and password via email to his/her registered email address.
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Ignify eCommerce
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Module Email When is the email sent?
8 Customer Account Manager - Reset Password
When the Store Manager resets a password for any customer account.
9 Customer Account Manager – SubUser – Reset Password
When the Store Manager resets a password for any sub-customer account.
10 Customer Account My Account – Change Login Name
When the login name of any customer’s web store ‘My Account’ is changed from the Manager Panel.
11 Customer Account My Account – Change Password
When the password of any customer is changed from the ‘My Account’ of the web store.
12 Customer Account My Account – Edit Sub User
When a sub-customer record is updated from the web store.
13 Customer Account My Account - Registration
When a new customer is registered from the web store.
14 Customer Account My Account – Send Wishlist
When a wish-list is sent from the web store.
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Ignify eCommerce
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Module Email When is the email sent?
15 Customer Account My Account – Sub User Creation
When a new sub-customer record is created from web store.
16 Customer Account Store – Abandoned Cart When a customer leaves the shopping cart abandoned.
17 Customer Account Store – Sent To Friend When a customer clicks the ‘send to friend’ button on the web store for any product, an email screen with a ‘To’ email address opens. An email is generated with details of the product.
18 Customer Account Store – Promo Alerts to Customers
When a customer based discount is set up, an option to ‘Send Email’ is displayed to send the discount related details to those customers.
19 Customer Account Store – Notify Me When an out-of-stock item comes in stock, an email is generated to notify customers about the same.
20 Sales Order Order –Auto Shipping Confirmation
When the CSR runs a pending online shipping confirmation process from the Manager Panel.
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Ignify eCommerce
Sr. No Module Email When is the email sent?
21 Sales Order Order – Cancellation When a sales order is cancelled from the Manager Panel.
22 Sales Order Order - Confirmation When a sales order is placed from the web store or from the Manager Panel.
23 Sales Order Order – Credit Card Notification
When an order is placed using a credit card from the web store or from the Manager Panel.
24 Sales Order Order – Gift Certificate Mail
When a gift certificate is purchased, an email is sent to the recipient.
25 Sales Order Order – Item Backorder Notification
When a sales order gets backordered due to non-availability of those items.
26 Sales Order Order – Line Item Cancellation
When any of the line item on an order is cancelled from the Manager Panel.
27 Sales Order Order – Manual Shipping Confirmation
When the Store Manager changes the status of any order to ‘Shipped’ from the Manager Panel.
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Module Email When is the email sent?
28 Sales Order Order – Put On Hold When an order goes on hold status.
29 Sales Order Order – Quote Entry When a quote is finalized from the Manager Panel.
30 Sales Order Invoice-credit card notification
Whenever the credit card is used to charge the invoice from ‘My Invoices’ of the web store.
31 Return Order Return Order – Receipt When a return order is received by the Store Manager.
32 Return Order Return – Order Confirmation
When a return order is placed from the web store or from the Manager Panel.
33 Return Order Return – Refund Notification
When a refund is made to the customer’s credit card.
34 Merchant Notification Request Approval When a customer registers and does not get auto-approved, a notification is sent to the Store Manager.
35 Merchant Notification Order – Online Charge Failure Notification
When an invoice gets charged via a pending online settlement screen and it fails.
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Ignify eCommerce
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Module Email When is the email sent?
36 Sales Order Gift Certificate Redemption mail
Whenever a gift certificate is redeemed at the web store, an email is sent to the gift certificate recipient.
37 Sales Order Write in SKU Conversion Whenever a dummy SKU is converted to a real time SKU, an email is sent to the shopper.
38 Quote Conversion Whenever a quote is converted to an actual order, an email is sent to the shopper.
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