Setting Onboarding Expectations: The Role of Recruiters and Hiring Managers

Robin Schooling, SPHR, SHRM-SCP

who I am

•  HR leader, strategist, and advisor •  writer & blogger •  advisory board member for BlackbookHR •  active volunteer leader with SHRM, ATD, and Baton Rouge

Social Media Association •  “Top 100 Most Social Human Resource Experts on

Twitter” (Huffington Post) •  “2015 HR and Recruiting Thought Leaders to

Follow” (Glassdoor) •  Saints Fan (#WHODAT!) •  Dog Lady

Frank Lapidus &

Mr. Crumples

day 1

new employee orientation

31%

13%

•  still deciding on career path

•  job was different than explained in the interview

•  boss was a jerk

why are you walking away?

•  receive clear guidelines on responsibilities (23%)

•  more effective training (21%)

•  friendly smile/helpful co-workers (17%)

so tell me what you want, what you really, really want..

•  manager 33% •  human resources 27.96% •  my department 26.57%

CHRO

Director of Total Rewards

Director of Learning & Development

Director of Employee Relations

Director of Talent Acquisition

Director of HR Systems & Operations

recruiting activities

extended offers

negotiations orientation activities

system set up

where’s the hiring manager?

employee

recruiter

HR

hiring manager

good things come in threes

culture connection

clarificationcompliance

“the process of helping new hires adjust to social and performance aspects of their jobs quickly and smoothly”

Talya N. Bauer; Onboarding New Employees: Maximizing Success (SHRM Foundation)

offer accepted

start date

socialization

& performance

mind the gaps!

recruiting

HR

manager

does this look familiar?

Beetlejuice!

Beetlejuice!

Beetlejuice!

good things come in threes

Recruiting

“Road Block”

Liu Bolin

“why does HR...?”

HR’s role manager’s role

employer branding

candidate relationships

candidate experience

Human Resources

recruiter’s role manager’s role

compliance

cultural affinity

connection

Hiring Manager

recruiter’s role HR’s role

clarity

socialization

training

who should be at this table?

•  employer branding

•  candidate relationships

•  candidate experience

•  compliance •  cultural

affinity •  connection

•  clarity •  socialization •  training

recruiting HR manager

manager

HR

recruiting

socialization

compliance

candidate relationships

training cultural affinity

employer branding

connection

clarity

candidate experience

think about... • who makes the offer? • who handles negotiations? • who gives “the tour?” • who orders equipment? • who sets up meetings? • who makes introductions?

good things

come in threes

Thank You!

@RobinSchooling

RobinSchooling.com

linkedin.com/in/robinschooling

Robin@RobinSchooling.com

let’s connect!