Session B14: Building LGBT-inclusive services · Session B14: Building LGBT-inclusive services...
Transcript of Session B14: Building LGBT-inclusive services · Session B14: Building LGBT-inclusive services...
Session B14:Building LGBT-inclusive servicesFacilitators:
Jessica James, Client Account Manager, Stonewall
Catherine Somerville, Campaigns, Policy and Research Manager,
Stonewall
Speakers:
Julie Aicha, Equality and Diversity Lead, Nottinghamshire Healthcare NHS
Foundation Trust
Ben Metcalf, Team Manager, Positive Identities Service at Barnardo’s
Today’s sessionSession aim:
▪ When providing vital public services it is essential that your service users are empowered to give you honest feedback about their experiences with your organisation as LGBT people
Learning outcomes:
▪ Learn how to consult with your service users and empower them to speak to you
▪ Feel confident building an action plan based on the results of your consultation and utilising your employee network group
▪ Understand how to monitor feedback from your LGBT service users
Session X:Session title
Facilitator(s): Name(s), Job Title, Organisation
Speakers: Name, Job Title, Organisation
Julie AichaEquality and Diversity Lead, Mental Health
Services for Older People
Nottinghamshire Healthcare NHS
Foundation Trust
4
Nottinghamshire Healthcare NHS Foundation Trust:
Our Journey
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Nationally Important, Locally Relevant,
Personally Valued.
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The Journey So Far:
▪2009 ‘Count Me In’ patient census
▪2009/10 Divisional campaign
▪2013 Poster campaign/further training rollout
▪2016 PIS system with mandatory fields
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▪‘It’s none of my business’
▪Not mandatory on the PIS
▪Service users need to feel safe
Barriers: Staff, Systems and Safety
88
Specific Barriers in Mental Health
Services for Older People
▪Older people seen as asexual
▪Staff not comfortable to ask
the question
▪Historical ramifications of
being LGBT+ in the older
community
99
Breaking Down Barriers▪Strategic Objectives
▪ LGBT Allies
▪Staff Training
▪Data improvement
▪Community engagement
▪LGBT+ partnership work
▪Signposting to LGBT+ support services
▪Patient feedback
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Strategic Objectives
1111
Breaking Down Barriers▪Strategic Objectives
▪ LGBT Allies
▪Staff Training
▪Data improvement
▪Community engagement
▪LGBT+ partnership work
▪Signposting to LGBT+ support services
▪Patient feedback
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▪As a couple we don’t need to hide our relationship from
the healthcare staff; I can be me and no longer need to
pretend my husband is my brother. It also means that I
can be present at sessions and not have to remove
photographs of us together prior to staff visiting. This has
been tiring for us both throughout our lives along with the
fear of saying the wrong thing and ‘outing’ ourselves. It
is such a relief that we can be ourselves and not hide
away with the shame that was once placed upon us by
society- we can be a proper couple until death do us
part. (MHSOP Carer)
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▪Wearing a rainbow pin badge gives a clear visual sign to
everyone I come into contact with at work that I am
committed to equality and diversity. Coupled with asking
the questions on patient demographics this has allowed
individuals to share parts of their lives with me if they
wish. Sometimes people don’t tell you things straight
away but it often enables the conversation to happen at
a later date, perhaps when they have thought about it.
This means for me as a clinician that I can provide the
best possible care, where there are no unnecessary
barriers and where I understand all of the patient’s
needs. (Community Nurse)
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▪People from minority groups such as BME, LGBT+ and
people with disabilities often encounter barriers to
services based on past experience of discrimination,
either personal or those of friends and family. Asking the
questions opens up that dialogue and allows us to
demonstrate that we care for them as individuals. The
data helps us to inform and deliver services that better
meet their needs helping to reduce social isolation,
encourage an enriched sense of self, improved well-
being and heightened personal enjoyment. (MHSOP
E&D Lead)
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Julie Aicha
Equality and Diversity Lead
Mental Health Services for Older People
Catherine Conchar
Associate Director of Equality and Diversity
Session X:Session title
Facilitator(s): Name(s), Job Title, Organisation
Speakers: Name, Job Title, Organisation
Ben MetcalfTeam Manager for Positive Identities
Service, Barnardo’s
@PIdentities
Barnardo’s Registered Charity Nos. 216250 and SC037605
Ben MetcalfTeam Manager
Barnardo’s
Positive Identities Service
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s –The History
1870-1990
In the 120 years from Thomas Barnardo founding a boys’
orphanage at 18 Stepney causeway, Barnardo’s has embraced
the ever changing circumstances of the society in which it
operated whilst honouring its Christian background
1980’s - Barnardo's started work with those affected by HIV
and AIDS as well as setting up their first Lesbian and Gay
Forum
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s –The History
1991 - 2001
1991 - First challenge to Barnardo’s policy on recruiting
lesbian and gay adopters
1998 - Barnardo’s overcame challenges to same-sex adoption
and created connections to LGBT forums in the Midlands
2001 - SafeZone training package offered to services across
the Yorkshire region
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s –The History
2002 - 2013
Between 2002 and 2013, Barnardo’s publicly emphasised its
support for same – sex adoption and for the same- sex
marriage bill
2010’s – Barnardo’s regularly attend local pride events,
showing public support for LGBT communities and service
users
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s –The History
2014 - Present
2015 - Barnardo’s Positive Identities Service becomes one of
8 organisations involved in the GEO & DfE Anti HBT Bullying
work programme
2015 – Barnardo’s launches their SafeZone Allies Network at
the Bi-Annual LGBT Conference
2015 - Present – Positive Identities Service offers training and
expertise in Sexual & Gender Identities
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s – Challenges
1987
Barnardo’s begins working with those affected by HIV
& AIDS
Challenges:
• Hate Letters received from public into service
• Fears around impact of fundraising
• Fears from other service users around ‘contact’
• Speaking out in support of service
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s – Challenges
1998
The first same-sex approved adopters
Challenges:
• Many LA’s turned down adopters due to their sexual
orientation
• Encouraging LA’s to review their policies and procedures,
prior to 2004
• Ensuring that our ‘Basis & Values’ were inclusive
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s – Challenges
Present
Working with Faith & Community Leaders
Challenges:
• Developing a Faith Toolkit that addresses Sexual
Orientation and Gender Identity and Faith
• Positive and negatives messages at initial engagement
• Fear and reluctance to ‘step forward’
Barnardo’s Registered Charity Nos. 216250 and SC037605
Barnardo’s – Challenges
How to overcome?
• Strong leadership across region and nations. This ranges
from the CEO to project workers
• A strong ‘basis and values’
• Key policies in place to protect staff, service users,
volunteers & visitors
• Management investment
• Strong support network for LGBTQ staff
• A strong and visible ‘Allies’ network
• Being brave
Session X:Session title
Facilitator(s): Name(s), Job Title, Organisation
Speakers: Name, Job Title, Organisation
Jessica James
Client Account Manager,
Stonewall
@JessieJaggs
Service Delivery Toolkit
▪ Step by step guidance
▪ Tools and templates
▪ Case studies focus on the work of organisations in specific areas of best practice
Step 1: The Law and Your Journey
▪ Legal Requirements for the UK
▪ First Impressions and Touch Points
▪ What will they find?
Step 2: Monitoring and Consultation
▪ Why monitor?
▪ How should you monitor and consult your service users?
▪ How to communicate to service users about monitoring diversity data?
Step 3: Training
▪ Training your frontline staff
▪ What do they need to know to be confident with service users?
▪ Assess the needs of your staff
Step 4: Key Messages
▪ Communicate that you are an LGBT-inclusive service – inclusivity all year!
▪ How you can communicate that you are an LGBT-inclusive service
Your Challenges!
▪ What is your MAIN challenge to LGBT inclusive service delivery?
▪ From today’s speakers and using the toolkit, how do you think you can overcome this?