Vinoop GOEL

Regional Director, Asia Pacific, IATA

SESSION 4. Technology Innovation & Future Airport

The Need for Innovation

4 billion additional passengers expected by 2036

Source: IATA/Tourism Economics

Knowing what passenger

preferences and

expectations are

help us drive significant

transformative change in the

end-to-end travel journey.

IATA Global Passenger Survey

Shift

off-airport

Streamlining

passenger

process

Data sharing

culture

Shift

off-airport

Streamlining

passenger

process

Data sharing

culture

Usage of mobile boarding pass is increasing steadily, currently at 71%

Can’t do without

mobile?

Shift off-airport

Book,

Buy,

Choose Seat

Boarding Pass

Push /

Self Tagging of

baggage

Bag Drop-Off Self-

Boarding

x days before travelx hours

before travelx minutes before

departureDeparture

OFF-AIRPORT AT AIRPORT

Shift

off-airport

Data sharing

culture

Streamlining

passenger

process

Ready to Fly

Can queues

be a thing of

the past?Queuing more than 10 minutes at

security is no longer acceptable ---

people want to keep moving

Streamlining

passenger process

Streamlining

passenger process

Top 3 elements of security that need improvementRemoval of shoes, belts and jackets (59%)

Removal of laptops and other large electricals (51%)

Variation in screening process at various airports (47%)

The security dilemma:

Could I keep them on?

Process innovation for

increased operational efficiency

Risk-based security and

differentiated screening

Technology for enhanced

detection capability

The first wave is building momentum

Access, preparation and composure, passenger and cabin baggage screening

• Automated access

• Queue Management Systems

• Parallel loading

• Composure area

• Lane automation

• Checkpoint environment & design

• Centralized Image Processing

• Security scanners

• Checkpoint Management Systems

Courtesy of Amsterdam Airport Schiphol

© 2014 London Gatwick

The next wave is on the horizon

Advanced screening, risk-based screening, integrated process through One ID

• Advanced cabin baggage screening

• Advanced passenger screening

• Risk-based screening

• Dynamic lanes

Shift

off-airport

Streamlining

passenger

process

Data sharing

culture

A single token: simplification

Identity Management

Authentication and verification of the passenger’s identity through

the various steps of the process

What do we aim for?

An end-to-end passenger process that is

seamless, efficient and secure

What do we need?

Key considerations

A quick, simple and intuitive process to identify passengers

Identity framework that is trusted by all stakeholders

Privacy by design

Interoperable system

Initiatives across the globe

Aruba Happy Flow Trial

Identity Management Proof of Concept (IAG)

Australia: 90% automation by 2020

Changi airport: Biometrics processing at multiple touch points

Bangalore: E-boarding trial using Aadhaar

U.S. CBP’s Biometrics Exit (BE) pilot

Bangalore E-boarding: ‘Handwave’ at Bag-drop, Security access, BoardingUS Biometrics Exit

Boarding Pass

Push /

Self Tagging of

baggage using

Electronic Bag Tag

Bag Drop-Off

using One ID

Self-

Boarding

using One

ID

x days before travel x minutes before

departureDeparture

OFF-AIRPORT AT AIRPORT

No need for Check-In /

Bag Drop-Off options

available

One ID for verification,

Touchless and walking pace

processing

Book,

Buy,

using One ID

and One Order,

Get Travel

Authorization

What do we need to do

Collaboration between stakeholders

Development of a end-to-end roadmap

Review of regulatory framework and required changes

Or else……

Thank You

Vinoop Goel

goelv@iata.org

IATA World Passenger Symposium24-26 October, Barcelona, Spain

IATA AVSEC World14-16 November, Abu Dhabi, UAE