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United Family’s Journey in Healthcare ITa China Experience

Dr. Jenny ShaoOctober 21, 2016

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About United Family Healthcare

United Family Healthcare – Asia’spremium healthcare industry pioneer.

• United Family Healthcare (UFH) was founded in 1997.

• UFH is China’s first and largest foreign-invested healthcare provider. A pioneer in China’s and Asia’s healthcare development, we are leading the way in international standards of service and providing a high-end, private medical treatment model for the rest of the industry to follow. UFH meets the complex and diverse medical needs from patients from across China and the rest of the world.

• With 6 hospitals as well as 14 satellite clinics and medical centers throughout Asia, UFH is recognized as a premium healthcare system in the region.

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UFH in Asia

UFH HospitalsBeijing United Family Hospital and Clinics

Opened in 1997

Beijing United Family Rehabilitation Hospital

Opened in 2013

Shanghai United Family Hospital and Clinics

Opened in 2005

Tianjin United Family Hospital

Opened in 2011

United Family Intermed Hospital

Opened in 2014

Qingdao United Family Hospital

Opened in 2015

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International Team of Physicians

• Full Medical Staff: 500• Associate Medical Staff: 560• Visiting Medical Staff: 350• Nursing team: Over 800

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Medical Services for all Stages of Life

Preventative Healthcare

Prenatal Care

Obstetrics

Pediatrics

General and Specialty Medical Services

Rehabilitation Medicine

Home HealthCare

Hospice Care

Permanent Electronic

Medical Records (EMR)

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Pioneering Medical Innovation

The first to implement a

Family Medicine (Primary

Care) model

Pioneered an integrated,

comprehensive birthing model

(LDRP)

United Family New Hope

Oncology Center, Cardiovascular

Center, and comprehensive neurosurgery

Home Health Service

Pioneering high-end medical rehabilitation

IVFReproducti

ve Medicine

da Vinci ® Si Surgical

System

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International Accreditation

• 2005: Beijing United Family Hospital facilities are accredited for the first time by Joint Commission International (JCI).

• 2008: Shanghai United Family Hospital facilities receive JCI accreditation for the first time. Beijing United Family Hospital is re-accredited.

• 2011: United Family Guangzhou Clinic, as well as Beijing and Shanghai satellite clinics, are all accredited by JCI.

• 2014: United Family Healthcare facilities in Beijing, Shanghai, Tianjin, and Guangzhou are all accredited or re-accredited.

• Beijing United Family Hospital is China’s only medical institution to be both accredited by the College of American Pathologists (CAP) and JCI.

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Healthcare in ChinaAchievements- Lower Poverty and Better Living Standards- Universal Health Insurance Coverage- National Essential Medicine System- More Equal Access to Public Health Service- Life Expectancy Improvement Challenges- Aging - Burden of NCDs- High Health Risk Behaviors- Environmental Factors - Traffic Safety

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UFH EMR Journey

2003 Initiated2008 Re-Built2014 Digitalized2015 Clinical Adoption

- EBM- Integrated and Organized Care- Value Based

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UFH EMR Characteristics- Patient Care Centered- One Patient, One System, One Database- Bilingual - Standards - Patient Data Safety- Connectivity - Cloud Technology - Authentication- Regulation Compliance - Beyond Record

Data Rich

Information Poor

Intelligent Value Based Care Inadequate

http://www.bmj.com/content/353/bmj.i2139

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‘Quality problems occur typically not because of failure of goodwill knowledge efforts or resources devoted to healthcare, but because of fundamental shortcomings in the way care is organized.’

‘Trying hard will not work, changing care systems will.’

Institute of Medicine (IOM), 2001

Quality Chasm

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Evidence-Based Practice (EBP)

Evidence-based medicine is the conscientious, explicit and judicious use of current of best evidence in making decision about the care of individual patients (it) means integrating individual clinical expertise with the best available external clinical evidence from systematic research.

-David Sackett, EBM seminar 1997

Best Research Evidence

Clinical Expertise

Patient Values & Preferen

ces

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PCIC (people-centered integrated care)China Joint Study Partnership, 2016World Bank Group, World Health Organization,Ministry of Finance, National Health and Family Planning Commission, Ministry of Human Resources and Social Security,

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Philosophy - Elegant Simplicity - Interoperable, Reliable, Intuitive, Scalable- Humanized- Partnership - Focus, Work Hard, Work Smart

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Innovation and Transforming

Beyond Healthcare to HealthBeyond Hospitals to the CommunityBeyond Quality to ValueBeyond Record to Intelligence

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