Serving It Right
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Transcript of Serving It Right
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Course Introduction
The online Serving It Right (SIR) program is an interactive, self-study course that will educateyou about your legal responsibilities when serving liquor
The course provides effective techniques to prevent problems related to the service of liquor and
covers topics such as!o Signs of into"ication
o #egal liability
o $uty of care on and off premises, and
o The necessity to create and enforce responsible beverage servicepolicies
Responsible beverage servicedoes not end with SIR certification S%ills can only be developed
through practice and wor% e"perience Therefore, further training is strongly encouraged to build
upon the fundamental %nowledge acquired through this course&re you ready' lic% on the lin% below to begin!
1. Getting started with serving it right
1.1. Preview
ow much do you %now before reading this section' Test your %nowledge before reading further
$on*t %now any of the answers' $on*t worry The learn section will cover all of these topics
+bective! In this section you will learn!
hat is Serving It Right.'
ho needs a Serving It Right certificate'
The modern view of alcohol
The impact of a responsible beverage service program
1.2. Learn
1.2.1. The Purpose of Serving It Right Page 1!
hat is Serving It Right'
The overall goal of alcohol policy in / is to use regulation and other strategies to ma"imi0esocial and economic benefits while minimi0ing alcohol related harms and costs & fundamental
component of reducing alcohol-related problems are training programs li%e /1s Serving It Right
(SIR) SIR is designed for!
2eople wor%ing in tourism and hospitality,
Individuals whose special occasion license requires them to have Serving It Right,
3eeping customers and the public safe while allowing them to enoy the benefits and pleasuresthat good food and drin% can bring,
4ncouraging a responsible, caring and professional approach to the serving of alcohol
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$eveloped by representatives of the hospitality industry in partnership with the provincial
government, SIR provides critical information on the effects of alcohol on people, and
techniques for preventing over-service This information will help you develop a more positiveenvironment for your patrons, a professional image for your establishment, and increased
awareness of your legal responsibilities around alcohol service
SIR educates licensees, servers and retailers to!
5nderstand the effects of alcohol on the body3now how to recogni0e signs of into"ication
3now their responsibilities under the law and the consequences for not meeting them
3now how to I$ minors to prevent underage drin%ing
3now how to develop and6or support appropriate alcohol service policies3now how to handle typicalc"r7 situations requiring intervention
lic% on a heading to reveal more te"t
8 istory8 The new SIR program
ho must have a SIR certificate'hether or not you9or your staff9require a Serving It Right certificate generally depends on
the type of liquor licence you have There are four types of licences issued to establishments or
individuals serving food and beverages!
:ood-primary licence (restaurants)
This type of licence is issued to restaurants or food outlets where the service of food, not liquor,is the primary focus #icensees, managers and all those who may be left in charge need to have a
SIR certificate If you have a restaurant lounge endorsement, the SIR program must be
completed by all servers, not ust those wor%ing in the lounge If you have a cateringendorsement, the SIR program must be completed by all managers and servers wor%ing at
events
#iquor-primary licence (bars, pubs, nightclubs, casinos, stadiums)
This licence is issued to establishments whose primary business is hospitality, entertainment or
beverage service, including bars, pubs, nightclubs, casinos and stadiums #icensees, managers,servers and bartenders in these establishments must all have SIR certificates If you have a
catering endorsement, the SIR program must be completed by all managers and servers wor%ing
at events
#icensee retail store licence (private liquor stores)
#icensee retail stores, commonly %nown as private liquor stores, may sell all types of liquor &ll
licensees, managers and sales staff at / retail liquor stores must have SIR certificates
Special occasion licence
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& special occasion licence (S+#) is required for not-for-profit special occasions such as
weddings and community festivals where alcoholic drin%s will be served or sold ith
permission, funds can also be raised for a bona fide charity If you or your organi0ation plan toserve alcoholic drin%s in a public place, other than a private residence, or sell alcoholic drin%s at
an event held anywhere including a private residence, you need a S+# hether or not staff need
SIR certificates depends on a number of factors onsult your local police, or the #iquor ontroland #icensing /ranch ontact information is contained in the Resources section
atering licence
This type of licence is issued to catering businesses whose primary focus is the preparation and
service of food at other people1s events #iquor service must be secondary to food service at
events #icensees, managers and staff serving liquor at events must have a SIR certificate
are facilities
Staff responsible for the service of liquor to their patients, residents and guests must complete the
Serving It Right program
1.2.2. Course "etails Page 2!
SIR and #ou
hile you are reading through the material, reflect on the purpose of the program and your rolein its success ;es, it is important to pass the e"am and get your certificate, but it is also
important to remember that you play an important role in a cooperative effort The growing
movement of R/S programs li%e SIR in
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&lcohol is one of the top three leading ris% factors for death from cancer>
+ne in three people e"perience harm from someone else1s drin%ing>There are over ?@AA deaths, over ?@,AAA hospital admissions, and over @A,AAA alcohol-related
crimes every year in />
BAC of car crashes in / are alcohol-related>ealthcare and policing costs total DAA8 million per year, almost equaling to the revenue
generated from alcohol
&lcohol is a particular problem if the drin%er is consuming other drugs, operating a motorvehicle or pregnant The combination of alcohol with energy drin%s have become increasingly
popularEFGthis can be dangerous given the ability of energy drin%s to mas% feelings of
into"ication, ma%ing people feel less drun% than they really are
The $odern view of alcohol
? Hovernments and the public are concerned about various issues related to alcohol over-
consumption, including chronic diseases li%e cancer and cardiovascular disease, inuries
and car crashes along with overall public safety &s a result, the entre for &ddictions Research of /, the / Jinistry of ealth, and
other organi0ations across anada are promoting low-ris% drin%ing guidelinesK ;oung people are more aware than ever before of alcohol-related issues, as is evident in
dry grads and designated-driver programs
B #aws and regulations have also changed as a result of the mounting evidence on theharms related to alcohol :or e"ample, inured parties from alcohol related incidents are
ta%ing their cases to court, where, increasingly, udges assign a percentage of the fault to
commercial hosts
7 ourts are placing an e"panding responsibility on the owners, managers and staff oflicensed establishments to provide responsible beverage service
The i$pact of responsible beverage service
Implementing a responsible beverage service program in every alcohol-serving establishment in
/ can decrease service-related alcohol problems &n R/S program provides servers, managers
and licensees with the %nowledge necessary to meet their responsibilities, including eliminatingthe sale and service of liquor to minors and reducing over-consumption of alcohol in licensed
establishments
&ow $uch is too $uch'
To answer this question, e"perts from across anada came together to develop anada1s #ow-
Ris% &lcohol $rin%ing Huidelines These guidelines can help anadians moderate their alcoholconsumption and reduce their immediate and long-term alcohol-related harm
Canada(s low)ris* alcohol drin*ing guidelines
$rin%ing is a personal choice If you choose to drin%, these guidelines can help you decide when,
where, why and how #ow-ris% drin%ing helps to promote a culture of moderation and supports
healthy lifestyles
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Safer drin%ing tips
Set limits for yourself and stic% to them$rin% slowly ave no more than drin%s in any K hours
:or every drin% of alcohol, have one non-alcoholic drin%
4at before and while you are drin%ing&lways consider your age, body weight and health problems that might suggest lower limits
hile drin%ing may provide health benefits for certain groups of people, do not start to drin% or
increase your drin%ing for health benefits
:or these guidelines, La drin%L means
/eer KB? ml (? o0) 7C alcohol content
ider6ooler KB? ml (? o0) 7C alcohol contentine ?B ml (7 o0) ?C alcohol content
$istilled &lcohol (rye, gin, rum, etc) BK ml (?7 o0) BAC alcohol content
;our limitsReduce your long-term health ris%s by drin%ing no more than!
?A drin%s a wee% for women, with no more than drin%s a day most days
?7 drin%s a wee% for men, with no more than K drin%s a day most days
2lan non-drin%ing days every wee% to avoid developing a habit
Special occasions
Reduce your ris% of inury and harm by drin%ing no more than K drin%s (for women) or B drin%s
(for men) on any single occasion
2lan to drin% in a safe environment Stay within the wee%ly limits outlined above in your limits
hen 0ero1s the limit
$o not drin% when you are!
driving a vehicle or using machinery and tools
ta%ing medicine or other drugs that interact with alcohol
doing any %ind of dangerous physical activity
living with mental or physical health problemsliving with alcohol dependence
pregnant or planning to be pregnant
responsible for the safety of othersma%ing important decisions
2regnant' Mero is safestIf you are pregnant or planning to become pregnant, or about to breastfeed, the safest choice is to
drin% no alcohol at all
$elay your drin%ing
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&lcohol can harm the way the body and brain develop Teens should spea% with their parents
about drin%ing If they choose to drin%, they should do so under parental guidance> never more
than ?EFN drin%s at a time, and never more than ?- times per wee% They should plan ahead,follow local alcohol laws and consider the Safer drin%ing tips listed in this brochure
;outh in their late teens to age B years should never e"ceed the daily and wee%ly limits outlinedin ;our limits
Source! anadian entre on Substance &buseThe anadian entre on Substance &buse changes lives by bringing people and %nowledge
together to reduce the harm of alcohol and other drugs on society e partner with public, private
and nongovernmental organi0ations to improve the health and safety of anadians Oisit the
website to find out more! wwwccsaca
1.%. +uic* Review Test
? hat is a responsible beverage service program designed to do'&nswer! Responsible /everage Service is designed to reduce alcohol-related problems in
establishments licensed to sell or serve alcohol hat is the difference between a food-primary licence and a liquor-primary licence'
&nswer! & food-primary licence is issued to restaurants where the service of food is the primary
focus The main focus for establishments with a liquor-primary licence is hospitality,entertainment or beverage service
K +n whom are courts placing increased responsibility to provide responsible beverage service'
&nswer! Increased responsibility is being placed on owners, managers and staff to provide
responsible beverage service
1.,. Resources
If you have questions regarding how to apply for a #iquor #icence, contact!
#iquor ontrol and #icensing /ranch
nd :loor, ?A?D harf StreetOictoria, / O@ ;D
2hone! ?-@PP-AD-???
eb! wwwpssggovbcca6lclb6inde"htm
If you have questions regarding a Special +ccasion #icence, contact!
#icensing &dministrator
Special +ccasion #icences#iquor ontrol and #icensing /ranch
nd :loor, ?A?D harf Street
Oictoria, / O@ ;D2hone! ?-@PP-AD-???
eb! wwwpssggovbcca6lclb6inde"htm
http://www.ccsa.ca/http://www.ccsa.ca/ -
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+r contact any regional office of the #iquor ontrol and #icensing /ranch & list of offices is
available on the ##/ website listed above
;ou can also visit any government liquor store in person or chec% out wwwbcliquorstorescom
for more information and a list of stores
:or more information about the Serving It Right program, contact!
Serving It Right
Suite B7A, +ne /entall entre7A7 /urrard Street, /o" 7D
Oancouver, / OQ ?JK
2hone