Serving It Right

7/21/2019 Serving It Right

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Course Introduction

The online Serving It Right (SIR) program is an interactive, self-study course that will educateyou about your legal responsibilities when serving liquor

The course provides effective techniques to prevent problems related to the service of liquor and

covers topics such as!o Signs of into"ication

o #egal liability

o $uty of care on and off premises, and

o The necessity to create and enforce responsible beverage servicepolicies

Responsible beverage servicedoes not end with SIR certification S%ills can only be developed

through practice and wor% e"perience Therefore, further training is strongly encouraged to build

upon the fundamental %nowledge acquired through this course&re you ready' lic% on the lin% below to begin!

1. Getting started with serving it right

1.1. Preview

ow much do you %now before reading this section' Test your %nowledge before reading further

$on*t %now any of the answers' $on*t worry The learn section will cover all of these topics

+bective! In this section you will learn!

hat is Serving It Right.'

ho needs a Serving It Right certificate'

The modern view of alcohol

The impact of a responsible beverage service program

1.2. Learn

1.2.1. The Purpose of Serving It Right Page 1!

hat is Serving It Right'

The overall goal of alcohol policy in / is to use regulation and other strategies to ma"imi0esocial and economic benefits while minimi0ing alcohol related harms and costs & fundamental

component of reducing alcohol-related problems are training programs li%e /1s Serving It Right

(SIR) SIR is designed for!

2eople wor%ing in tourism and hospitality,

Individuals whose special occasion license requires them to have Serving It Right,

3eeping customers and the public safe while allowing them to enoy the benefits and pleasuresthat good food and drin% can bring,

4ncouraging a responsible, caring and professional approach to the serving of alcohol


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$eveloped by representatives of the hospitality industry in partnership with the provincial

government, SIR provides critical information on the effects of alcohol on people, and

techniques for preventing over-service This information will help you develop a more positiveenvironment for your patrons, a professional image for your establishment, and increased

awareness of your legal responsibilities around alcohol service

SIR educates licensees, servers and retailers to!

5nderstand the effects of alcohol on the body3now how to recogni0e signs of into"ication

3now their responsibilities under the law and the consequences for not meeting them

3now how to I$ minors to prevent underage drin%ing

3now how to develop and6or support appropriate alcohol service policies3now how to handle typicalc"r7 situations requiring intervention

lic% on a heading to reveal more te"t

8 istory8 The new SIR program

ho must have a SIR certificate'hether or not you9or your staff9require a Serving It Right certificate generally depends on

the type of liquor licence you have There are four types of licences issued to establishments or

individuals serving food and beverages!

:ood-primary licence (restaurants)

This type of licence is issued to restaurants or food outlets where the service of food, not liquor,is the primary focus #icensees, managers and all those who may be left in charge need to have a

SIR certificate If you have a restaurant lounge endorsement, the SIR program must be

completed by all servers, not ust those wor%ing in the lounge If you have a cateringendorsement, the SIR program must be completed by all managers and servers wor%ing at

events

#iquor-primary licence (bars, pubs, nightclubs, casinos, stadiums)

This licence is issued to establishments whose primary business is hospitality, entertainment or

beverage service, including bars, pubs, nightclubs, casinos and stadiums #icensees, managers,servers and bartenders in these establishments must all have SIR certificates If you have a

catering endorsement, the SIR program must be completed by all managers and servers wor%ing

at events

#icensee retail store licence (private liquor stores)

#icensee retail stores, commonly %nown as private liquor stores, may sell all types of liquor &ll

licensees, managers and sales staff at / retail liquor stores must have SIR certificates

Special occasion licence


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& special occasion licence (S+#) is required for not-for-profit special occasions such as

weddings and community festivals where alcoholic drin%s will be served or sold ith

permission, funds can also be raised for a bona fide charity If you or your organi0ation plan toserve alcoholic drin%s in a public place, other than a private residence, or sell alcoholic drin%s at

an event held anywhere including a private residence, you need a S+# hether or not staff need

SIR certificates depends on a number of factors onsult your local police, or the #iquor ontroland #icensing /ranch ontact information is contained in the Resources section

atering licence

This type of licence is issued to catering businesses whose primary focus is the preparation and

service of food at other people1s events #iquor service must be secondary to food service at

events #icensees, managers and staff serving liquor at events must have a SIR certificate

are facilities

Staff responsible for the service of liquor to their patients, residents and guests must complete the

Serving It Right program

1.2.2. Course "etails Page 2!

SIR and #ou

hile you are reading through the material, reflect on the purpose of the program and your rolein its success ;es, it is important to pass the e"am and get your certificate, but it is also

important to remember that you play an important role in a cooperative effort The growing

movement of R/S programs li%e SIR in


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&lcohol is one of the top three leading ris% factors for death from cancer>

+ne in three people e"perience harm from someone else1s drin%ing>There are over ?@AA deaths, over ?@,AAA hospital admissions, and over @A,AAA alcohol-related

crimes every year in />

BAC of car crashes in / are alcohol-related>ealthcare and policing costs total DAA8 million per year, almost equaling to the revenue

generated from alcohol

&lcohol is a particular problem if the drin%er is consuming other drugs, operating a motorvehicle or pregnant The combination of alcohol with energy drin%s have become increasingly

popularEFGthis can be dangerous given the ability of energy drin%s to mas% feelings of

into"ication, ma%ing people feel less drun% than they really are

The $odern view of alcohol

? Hovernments and the public are concerned about various issues related to alcohol over-

consumption, including chronic diseases li%e cancer and cardiovascular disease, inuries

and car crashes along with overall public safety &s a result, the entre for &ddictions Research of /, the / Jinistry of ealth, and

other organi0ations across anada are promoting low-ris% drin%ing guidelinesK ;oung people are more aware than ever before of alcohol-related issues, as is evident in

dry grads and designated-driver programs

B #aws and regulations have also changed as a result of the mounting evidence on theharms related to alcohol :or e"ample, inured parties from alcohol related incidents are

ta%ing their cases to court, where, increasingly, udges assign a percentage of the fault to

commercial hosts

7 ourts are placing an e"panding responsibility on the owners, managers and staff oflicensed establishments to provide responsible beverage service

The i$pact of responsible beverage service

Implementing a responsible beverage service program in every alcohol-serving establishment in

/ can decrease service-related alcohol problems &n R/S program provides servers, managers

and licensees with the %nowledge necessary to meet their responsibilities, including eliminatingthe sale and service of liquor to minors and reducing over-consumption of alcohol in licensed

establishments

&ow $uch is too $uch'

To answer this question, e"perts from across anada came together to develop anada1s #ow-

Ris% &lcohol $rin%ing Huidelines These guidelines can help anadians moderate their alcoholconsumption and reduce their immediate and long-term alcohol-related harm

Canada(s low)ris* alcohol drin*ing guidelines

$rin%ing is a personal choice If you choose to drin%, these guidelines can help you decide when,

where, why and how #ow-ris% drin%ing helps to promote a culture of moderation and supports

healthy lifestyles


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Safer drin%ing tips

Set limits for yourself and stic% to them$rin% slowly ave no more than drin%s in any K hours

:or every drin% of alcohol, have one non-alcoholic drin%

4at before and while you are drin%ing&lways consider your age, body weight and health problems that might suggest lower limits

hile drin%ing may provide health benefits for certain groups of people, do not start to drin% or

increase your drin%ing for health benefits

:or these guidelines, La drin%L means

/eer KB? ml (? o0) 7C alcohol content

ider6ooler KB? ml (? o0) 7C alcohol contentine ?B ml (7 o0) ?C alcohol content

$istilled &lcohol (rye, gin, rum, etc) BK ml (?7 o0) BAC alcohol content

;our limitsReduce your long-term health ris%s by drin%ing no more than!

?A drin%s a wee% for women, with no more than drin%s a day most days

?7 drin%s a wee% for men, with no more than K drin%s a day most days

2lan non-drin%ing days every wee% to avoid developing a habit

Special occasions

Reduce your ris% of inury and harm by drin%ing no more than K drin%s (for women) or B drin%s

(for men) on any single occasion

2lan to drin% in a safe environment Stay within the wee%ly limits outlined above in your limits

hen 0ero1s the limit

$o not drin% when you are!

driving a vehicle or using machinery and tools

ta%ing medicine or other drugs that interact with alcohol

doing any %ind of dangerous physical activity

living with mental or physical health problemsliving with alcohol dependence

pregnant or planning to be pregnant

responsible for the safety of othersma%ing important decisions

2regnant' Mero is safestIf you are pregnant or planning to become pregnant, or about to breastfeed, the safest choice is to

drin% no alcohol at all

$elay your drin%ing


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&lcohol can harm the way the body and brain develop Teens should spea% with their parents

about drin%ing If they choose to drin%, they should do so under parental guidance> never more

than ?EFN drin%s at a time, and never more than ?- times per wee% They should plan ahead,follow local alcohol laws and consider the Safer drin%ing tips listed in this brochure

;outh in their late teens to age B years should never e"ceed the daily and wee%ly limits outlinedin ;our limits

Source! anadian entre on Substance &buseThe anadian entre on Substance &buse changes lives by bringing people and %nowledge

together to reduce the harm of alcohol and other drugs on society e partner with public, private

and nongovernmental organi0ations to improve the health and safety of anadians Oisit the

website to find out more! wwwccsaca

1.%. +uic* Review Test

? hat is a responsible beverage service program designed to do'&nswer! Responsible /everage Service is designed to reduce alcohol-related problems in

establishments licensed to sell or serve alcohol hat is the difference between a food-primary licence and a liquor-primary licence'

&nswer! & food-primary licence is issued to restaurants where the service of food is the primary

focus The main focus for establishments with a liquor-primary licence is hospitality,entertainment or beverage service

K +n whom are courts placing increased responsibility to provide responsible beverage service'

&nswer! Increased responsibility is being placed on owners, managers and staff to provide

responsible beverage service

1.,. Resources

If you have questions regarding how to apply for a #iquor #icence, contact!

#iquor ontrol and #icensing /ranch

nd :loor, ?A?D harf StreetOictoria, / O@ ;D

2hone! ?-@PP-AD-???

eb! wwwpssggovbcca6lclb6inde"htm

If you have questions regarding a Special +ccasion #icence, contact!

#icensing &dministrator

Special +ccasion #icences#iquor ontrol and #icensing /ranch

nd :loor, ?A?D harf Street

Oictoria, / O@ ;D2hone! ?-@PP-AD-???

eb! wwwpssggovbcca6lclb6inde"htm
http://www.ccsa.ca/http://www.ccsa.ca/


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+r contact any regional office of the #iquor ontrol and #icensing /ranch & list of offices is

available on the ##/ website listed above

;ou can also visit any government liquor store in person or chec% out wwwbcliquorstorescom

for more information and a list of stores

:or more information about the Serving It Right program, contact!

Serving It Right

Suite B7A, +ne /entall entre7A7 /urrard Street, /o" 7D

Oancouver, / OQ ?JK

2hone

Serving It Right

Documents

Transcript of Serving It Right