SEP 5SEP 5∼∼6, 20136, 2013 APEC Workshop in Santiago, ChileAPEC Workshop in Santiago, Chile

1. Why Government 3.0? 2. What is Government 3.0? 3. Expected Results through Government 3.0

1. Overview 2. Equity in Services 3. Achievements 4. Success Factors

Minwon 24, On-line Civil Service Portal

Government 3.0

Minwon24

Minwon24

2. Equity in Services3. Achievements4. Success Factors

2. Equity in Services3. Achievements4. Success Factors

Conceptual Diagram

One-stop online services (paperless green services)

Minwon 24 (G4C: Government for Citizen)Users

Natives

Foreigners

Multi-browserplatform

InternetExplorer

Firefox

Safari

Corporations

Disabled

Integrated management of civil service affairs

Application IssuanceProcessing

Public Information Sharing Center

Civil service application systems

Public officers

Central government

Localgovernments

Privateagency

Organizations for

public interest

Apply for the service Receive the document

Immediately

※ Total : 5,000 documents ( guide : all 5,000 / application : 3,000 / issuance : 1,200)※ Total : 5,000 documents ( guide : all 5,000 / application : 3,000 / issuance : 1,200)

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Example 1

Case of the issuance of a Household Resident Register Copy(Most frequently issued service, more than 100 million issues every year )

Before After

User

Public Office

Related Agency

1.visit

4. Receive the document

5. Submit the document

User

Forward the document

Apply for the service

2.Apply for the service

Related Agency

User

4 Steps reduction3. Pay the fee

Only One Step !

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Example 2

Case of Family Move: No visit, No rush!

Before After

User

Forward the document

Apply for the service

Related Agencies

Need to visit 8 administrative agencies on average

Only One Step !

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0 6 19 25 35 6017

A Korean’s lifecycle

12 Age

AdultEntering school

Army service

Childbirth

Childcare

Pension plan

Emigration

Study abroadRetirement (unemployment)

Move

Graduation

Health

Volunteer

Death

Marriage Starting business

Education

Job-seeking

Name Change

Birth

Provide one-stop-shop services for various lifetime events

Lifetime Services

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34 services are provided via smart phones

Service through Smart phone

Applications

Web

UsersUsersEngaged agencies

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3. Achievements4. Success Factors

3. Achievements4. Success Factors

Underserved Groups

For those who are underserved for social changes such as entering a multi-cultural or agied society

Remote supportservice

Website for the disabled

Multi-cultural family services

Foreign languageservices

DisabledNaturalized

Koreans

ElderlyForeigners

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Example 1 : Audio Service for the Visually Impaired

Hear the contents of the services through voice recognition program

Before After

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Example 2 : Foreign Language Services

Chinese Japanese VietnameseThaiEnglish Indonesian Mongolian

Civil service guide and some application sevices in SEVEN foreign landuages

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Example 3 : Remote Support Service

For less-connected groups such as the elderly who have difficulties in using the internet

[helping a user by connecting the computers]

The agedThe aged

User-serviceRepresentative

User-serviceRepresentative

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4. Success Factors4. Success Factors

Benefits

Time required

Visiting 30 minutes

Minwon24 (Online)

1 minute

Time required

Visiting 10 minutes in treatment

Minwon24(Online)

None (whole process is done online)

Reduce $60 million per year

Reduce CO2 emissions by 82,000 tons per year

2. Administration

1. Users

3. Society

(equals 6.8 million trees)(equals 6.8 million trees)

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Growth Trend

Users Online applications

(Unit: 1,000 persons)

5,000

4,000

3,000

2,000

1,000

6,000

7,000

(Unit: 1,000 apps.)

80,000

90,000

1,44414,189

66,217

88,716

100,200

70,000

50,000

40,000

20,000

10,000

60,000

30,000

Year2002 2005 2008 2010 2011

130

1,042

3,385

7,253

9,210

Year

8,000

10,000 120,000

2012

9,000

10,670

100,000

110,000

124,500

2002 2005 2008 2010 2011 2012

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Awards

UN Public Service Award, 2011

Regulation Reformer 2011, selected by Korean people

Regulation Reformer 2011, selected by Korean people

Hit Product Certification by Sports Seoul, 2010

Hit Product Certification by Sports Seoul, 2010

Awarded No. 1 Customer Satisfaction Index by Sports Chosun, 2010

Awarded No. 1 Customer Satisfaction Index by Sports Chosun, 2010

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Korea’s Ranking in UN e-Government Survey

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e-Government Cooperation MOUs

International Cooperation

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Key Success Factors

① Strong Leadership and Strategic Approach

② Sustained Investment in e-Government Budget

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④ Change Management of Public Officers

③ IT Governance

in a Changing e-Government Environment

Key Success Factors

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⑤ Technology support

⑥ Dynamism and Creativity of Korean People

Key Success Factors

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2. What is Government 3.03. Expected Results through Government 3.0

2. What is Government 3.03. Expected Results through Government 3.0

Miracle of the Han River, Great Achievements

Transformation from agricultural to industrial society

World’s 9 nation to reach US$1 trillion in trade

World’s 7 nation to joined the G20-50 Clubs

World’s 1 nation to become a donor country

from a recipient country

thth

thth

stst

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Downsides of Rapid Growth & Changing Environment

Emerging social problems

- economic inequality, polarization, low birth rate

and aging society, etc.

Global challenges

- weakening Yen, Europe’s recession, etc.

Limitations in growth under existing paradigm

of industrial society

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Challenges Ahead

To overcome the trends of polarization,

low birth rate and aging population

To promote cultural enrichment

To implement continued national development

strategies and search for new engines of growth

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3. Expected Results through Government 3.0

3. Expected Results through Government 3.0

What is Government 3.0?

A New Paradigm for Government Operation

- promote active sharing of public information

The Ultimate Goal

- provide tailored services to individual citizens

- secure the driving force for national administration

- generate more jobs and support creative economy

- remove barriers existing among government ministries for better collaboration

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Paradigm Shift on Government Operation

Extended DemocracyExtended Democracy

Two-way, tailoredTwo-way, tailored

Mobile internetSmart phone

Mobile internetSmart phone

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Provision of Tailored Services Creation of Jobs and New Growth Engines

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Transparent Government

• Information disclosure

• Active civil use of public data

• Strengthening of public-private governance

• Removal of barriers among ministries

• Improvement of government operation

• Scientific administration with use of big data

Competent Government Service-oriented Government

• Integrated provision of tailored services

• Strengthening one-stop services for Biz

• Improved services for the information poor

Strategy 1

Strategy 3Strategy 2

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1. Guarantee Right to Know through Information Disclosure

☞ Information Disclosure of Public Agencies Act (revised in June 2013)

Disclosure of all information and related processes (exception) information related to national security and

- mandatory disclosure of original documents

personal information

- ministerial committees, investment agencies andauxiliary agencies

Expanded scope of agencies subject to informationdisclosure

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［ Smart phone App ］ ［ Bus Stop LED Displays ］

A single portal for public data (data.go.kr)

2. Business and Personal Use of Public Data

- data standardization and quality control

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3. Strengthening of Public-Private Governance

- operation of Citizen Proposal Center

Online public-private collaboration platform

Substantiation of public hearings system

-  use of collective intelligence for large-scale national projects and policies

Greater citizen participation and multi-channels of communication

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4. Eliminating Barriers among Government Ministries

Cooperative T/Fs among ministries

e.g.) integrated ODA

e.g.) integrated food safety information network : information sharing among Ministry of Food and Drug Safety, Ministry of Agricultureand Food, local governments, and Customs Service

Coordination of tasks with conflicting issues among ministries

Collaboration through information sharing and system connections

e.g.) multiculturalism policy implementation

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5. Improving Government Operation System

Improving systems on organizations, personnel, budget and evaluation

A system to support whole-of-government-levelcollaboration

- conversion of Gov’t Integrated Data Center to cloud computing center

-  a whole-of-government quota system, expansion of personnel exchanges among central and local governments and private sector

- granting of budget coordination right to collaboration taskforce, evaluating collaboration performances

- integration of government communication andknowledge management systems

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6. Scientific Administration using Big Data

A common base infrastructure for whole-of-government big data

To deal with national issues and assist formulating future strategies by identifying future trends, advanced projection on crisis

Scientific policy development with analysis of public and private information - 21 pilot projects carried out in 6 areas, including public safety

and welfare

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7. Integrated Provision of Tailored Services

Tailored Services by lifecycle and recipient types e.g.) application for childcare allowance through integrated system of

relevant ministries of Welfare, Employment and labor, etc

Provision of integrated civil affairs information for daily living

Response to inconveniences of citizens through integrated system

e.g.) integrated provision of benefits for disaster victims including tax exemptions (Tax Service), reduction on telephone bills (telecom

companies) and electricity bills (Korea Electricity Corp.), etc.

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8. Strengthening One-Stop Service for Businesses

Customized one-stop support system for businesses

- establishment of integrated systems to support SMEs

- creation of one-stop Permit Division in local governments

System improvement for handling civil affairs for

start-up businesses and companies

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9. Improved Service Access for the Information Poor

Enhancing web accessibility for the disabled persons and senior citizens

Transforming local community service centers intowelfare hub

- provide on-stop welfare services by single request

- report on living conditions of disadvantaged groupsthrough collaboration between community centers and post offices

- standardization of web access, provision of auxiliary equipment for sightless and hard-listening people, etc.

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