Services & Systems: TEN in 2016 · 2017. 8. 31. · • 1,000 referrals per month ... January 2016...
Transcript of Services & Systems: TEN in 2016 · 2017. 8. 31. · • 1,000 referrals per month ... January 2016...
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Services & Systems: TEN in 2016
Moderated by
Noelle Meyers-Powell & Marsha Kononenko
Food Bank for New York City
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Services & Systems: TEN in 2016
Panelists: Daniel Kennedy
Project Hospitality
Frank Cutrone
International School of Liberal Arts
Sara Cohen
Jewish Community Council of Staten Island
Cato Thomas
Christian Cultural Center
Josef Aguilar
Part of the Solution
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What is TEN?
Community-based approach to
fighting hunger.
• Connects clients to services
• Connects agencies to each other
T I E R E D E N G A G E M E N T N E T W O R K
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TEN History
2012 • TEN launched as a SNAP referral
service
• 100 Food Bank members
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TEN Today
2016 • Borough-wide, 14 networks
• 1,000 referrals per month
• 477 active agencies
• Schools, Food Pantries, Hospitals,
Social Service agencies, etc.
• 119 Receiving Referrals
• Over 180 services
TEN received the prestigious 2013 Innovation Award from Feeding America
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TEN Today
23%
34.2%
22%
5.7%
15.1%
TEN Member Agencies by Borough
Bronx
Brooklyn
Queens
Staten Island
Manhattan
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TEN Today
0
50
100
150
200
250
300
350
Clothing Distribution SNAP (Applications
Assistance &
Recertification)
Housing Services Education &
Employment
Services
Health Services
January 2016 Data Report
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TEN Process
STEP 1: Intake
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TEN Process
STEP 1: Intake
STEP 2: Online Referral
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TEN Process
STEP 1: Intake
STEP 2: Online Referral
STEP 3: Receiving Agency
calls client
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TEN Process
Client Expresses Interest in Service
Agency A Makes Referral
Agency B Receives Referral
Agency B Attempts to
Contact Client
Agency B Updates TEN Tracker
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TEN Tracker
Free, online database
developed in-house • Track client outcomes
• Build relationships with nearby
organizations for additional
services
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TEN Tracker
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TEN Tracker Data
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TEN Benefits
TEN United Partnership
Meetings • Community meetings
every 3 months
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TEN Benefits
TEN United Partnership
Meetings • Community meetings
every 3 months
Food Bank Partnership • Get connected with
other programs and opportunities at Food Bank
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TEN Benefits
TEN United Partnership
Meetings • Community meetings
every 3 months
Food Bank Partnership • Get connected with
other programs and opportunities at Food Bank
On-Site Training • Personalized plan for becoming a TEN member • Continuous support from the TEN team.
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TEN Engagement Specialists
Food Bank hosts 10 TEN Engagement Specialist who
manage a portfolio of 50-75 TEN members in
neighborhood zones
TEN Engagement Specialists provide…
• Quality assurance
• Technical assistance
• On-site training to new and existing members
• Capacity-building and project implementation
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Projects in 2016
Receipt Project
• Clients receive information about
service and agency
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Projects in 2016
Receipt Project
• Clients receive information about
service and agency
General Info
• Standardization of service
descriptions across all
networks
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Projects in 2016
Receipt Project
• Clients receive information about
service and agency
General Info
• Standardization of service
descriptions across all
networks
…and much more
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Get Involved
Marsha Kononenko TEN Engagement Specialist
t. 212-566-7855 x8302
c. 646-740-1275
If you are interested in learning more about TEN, please contact us!
Noelle Meyers-Powell TEN Engagement Leader
t. 212-566-7855 x8352
c. 646-581-7257
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Services & Systems: TEN in 2016
Panelists: Daniel Kennedy
Project Hospitality
Frank Cutrone
International School of Liberal Arts
Sara Cohen
Jewish Community Council of Staten Island
Cato Thomas
Christian Cultural Center
Josef Aguilar
Part of the Solution