18

Services Resource Planning (SRP)

An integrated enterprise solution that enables workforce management, project implementation, customer service and finance management

c Copyright 2012, Ramco Systems Limited. All rights reserved. Any improper use, distribution, or reproduction of the contents herein is strictly prohibited.

Disclaimer: Information subject to change. Exact offerings, features, benefits, etc. may vary in Standard and Enterprise editions and for customers based on their individual requirements.

Ramco Solution for the Professional Services Industry

32

Challenges faced by Industry

Professional Services Solution from a Practicing Professional Service Provider

With our solution you can:

Ramco Services Resource Planning (SRP)

Expansion and profitability have always been the drivers of any business. However, given the intense competition, this has proved to be extremely challenging, especially in the Professional Services sector. To differentiate and make a mark in this highly populated sector, Professional Services Companies need to move up the value chain, incorporate best business practices, predict and analyze near-term requirements, optimize costs, scout perpetually for new revenue generation opportunities, and truly become a global company with a local focus.

Ramco Services Resource Planning (SRP) provides the key functionality to meet business challenges for industry segments like:

Ramco SRP is an integrated solution that seamlessly links project information with Financial Accounting, Workforce Planning and CRM. The solution consists of:

A quick glance at the solution

• Business Consulting Services Providers• Information Technology (IT) Services Providers • ITeS Services Providers• Staffing Services Providers• Legal Services Providers

• Dealing with multiple systems, processes and information channels

• Tracking profitability of projects effectively

• Visibility over resource availability

• Lack of project expense tracking mechanism

• Managing HR efficiently with accurate time booking system, proper billing and tracking

Opportunities presented by Ramco SRP• Increased productivity of resources by 30-40% - more work, more money!!

• 10% improvement in project performance with on-time, on-budget completion

• Better control on project costs and schedules through information on Order Billing and Collection status

• Quicker travel approval process (5-30mins) leads to lower fares, thereby reducing travel cost by 10-30%

• Full visibility and accuracy of expense billing to clients, with ability to bill flexibly

• Offer service billing for right amount at the right time based on timesheet

• Handle complex billing patterns, including milestone and slab-based billing

• Configure multiple rate cards that give flexibility in billing employees with special billing rates

• Get accurate budgetary control on project expenditure

• Support onsite-offshore model of delivery and billing

• Get expense claims as part of invoice or reimbursement by clients

• Allocate resources efficiently, aided by real-time resource disposition view

• Have multiple currency, multiple company & multiple location configuration with global consolidation

• Gain from built in global tax engine that addresses complex and country-specific tax requirements

• Give workflow for approvals with exception limits

• Present customer-based invoice formats

• Bestow profitability at various dimensions like business segments, regions, employee levels

• Respond quickly through use of dashboards, iPads & mobile devices

• Integrate with other Project Management tools like MS-Project or Primavera

• Contact to Contract (C2C) cycle for effective Sales & CRM Manage services delivery sales, including lead and opportunity management, sales processes, contracts, contract terms & conditions, and statement of work

• Execution to Billing (E2B) cycle for efficiency in operations Co-ordinate service execution, from project management to resource scheduling, task & milestone management, project time tracking, project invoicing and project expense management; improves project performance and gives real-time visibility into project profitability

• Quote to Cash (Q2C) cycle for quantification of earnings Sophisticated accounting platform manages the financial aspects of services delivery, including project-wide budgeting and forecasting, transparency into cash inflows and outflows, expense reimbursements, collections, procurement, and financial reporting

• Requisition to Release (R2R) cycle for optimization of resources Optimize use of personnel & other resources, allow assignment of work to internal or external teams based on a range of variables, including costs, available talent, type of task, and other customer requirements, help predict new employee joining, employee turnover, leave trend & employee productivity

32

Challenges faced by Industry

Professional Services Solution from a Practicing Professional Service Provider

With our solution you can:

Ramco Services Resource Planning (SRP)

Expansion and profitability have always been the drivers of any business. However, given the intense competition, this has proved to be extremely challenging, especially in the Professional Services sector. To differentiate and make a mark in this highly populated sector, Professional Services Companies need to move up the value chain, incorporate best business practices, predict and analyze near-term requirements, optimize costs, scout perpetually for new revenue generation opportunities, and truly become a global company with a local focus.

Ramco Services Resource Planning (SRP) provides the key functionality to meet business challenges for industry segments like:

Ramco SRP is an integrated solution that seamlessly links project information with Financial Accounting, Workforce Planning and CRM. The solution consists of:

A quick glance at the solution

• Business Consulting Services Providers• Information Technology (IT) Services Providers • ITeS Services Providers• Staffing Services Providers• Legal Services Providers

• Dealing with multiple systems, processes and information channels• Tracking profitability of projects effectively • Visibility over resource availability • Lack of project expense tracking mechanism • Managing HR efficiently with accurate time booking system, proper billing and tracking

Opportunities presented by Ramco SRP• Reduces the difficulty of working with multiple systems, by offering a single integrated system • Provides productivity and profitability measures at various levels - projects, service lines, resource groups and even individual employee level • Controls and maximizes resource utilization; eliminates time spent on repetitive administrative work • Helps save considerably with Travel & Expense Management for comprehensive Project Expense Tracking • Offers paperless, automated Employee Time Management

• Offer service billing for right amount at the right time based on timesheet

• Handle complex billing patterns, including milestone and slab-based billing

• Configure multiple rate cards that give flexibility in billing employees with special billing rates

• Get accurate budgetary control on project expenditure

• Support onsite-offshore model of delivery and billing

• Get expense claims as part of invoice or reimbursement by clients

• Allocate resources efficiently, aided by real-time resource disposition view

• Have multiple currency, multiple company & multiple location configuration with global consolidation

• Gain from built in global tax engine that addresses complex and country-specific tax requirements

• Give workflow for approvals with exception limits

• Present customer-based invoice formats

• Bestow profitability at various dimensions like business segments, regions, employee levels

• Respond quickly through use of dashboards, iPads & mobile devices

• Integrate with other Project Management tools like MS-Project or Primavera

• Contact to Contract (C2C) cycle for effective Sales & CRM Manage services delivery sales, including lead and opportunity management, sales processes, contracts, contract terms & conditions, and statement of work

• Execution to Billing (E2B) cycle for efficiency in operations Co-ordinate service execution, from project management to resource scheduling, task & milestone management, project time tracking, project invoicing and project expense management; improves project performance and gives real-time visibility into project profitability

• Quote to Cash (Q2C) cycle for quantification of earnings Sophisticated accounting platform manages the financial aspects of services delivery, including project-wide budgeting and forecasting, transparency into cash inflows and outflows, expense reimbursements, collections, procurement, and financial reporting

• Requisition to Release (R2R) cycle for optimization of resources Optimize use of personnel & other resources, allow assignment of work to internal or external teams based on a range of variables, including costs, available talent, type of task, and other customer requirements, help predict new employee joining, employee turnover, leave trend & employee productivity

54

Comprehensive Project ManagementWith Ramco SRP, one can perform a host of Project Management activities, right from Project Initiation to Project Closure. Designed in a user friendly way, it enables you to schedule the people who are working on a project, the resources required for it and even helps you deal with uncertainties in estimating the duration of each task. You could also arrange various tasks to meet milestones, juggle multiple projects simultaneously, and handle all the complexities of large to midsized projects.

Simple & efficient business development cycle.Every organization aspires to complete transactions with minimal clicks. Ramco SRP helps companies to do just that, by supporting a range of activities. This helps retain existing clients and generates new business. It also automates customer IT requests and service orders from quotation to contract, delivery, and billing.

Effective engagement with clients.Ramco SRP provides an integrated solution that helps track pipeline, opportunities, sales, current projects, payment history, and engagement wise profitability, besides providing end-to-end CRM dashboard capabilities.

Powerful business insights. Timely information can help you make quick and wise decisions that will directly affect your business growth. Ramco SRP ensures real-time information on resources, customers and projects through the use of Google Maps enabled geo-spatial dashboards such as ‘Sales Dashboard’ to view geo-specific billing and collection, customer details, etc.

Ramco SRP Product Guide

Inventory Finance &Accounting HCMProfessional Services

C2C E2B Q2C R2R

Ramco SRP Benefits

RAMCO SERVICES RESOURCE PLANNING

Enterprise Add-ons

Powered by Ramco VirtualWorks®

Procurement

AdvancedReporting Wizard Interface Embedded

Workflow Data Uploads

ProcurementAdministration

Sourcing &Purchasing

Receiving

InventoryAdministration

WarehouseManagement

Physical Inventory &

Cycle Counting

LeadManagement

ServicesContract

SOW

ProjectManagement

ResourceManagement

TimesheetManagement

MilestoneManagement

RevenueRecognition

WorkforcePlanning

ProjectBudget

Project AssetAccounting

Consolidation

GeneralAccounting

ReceivablesManagement

PayablesManagement

Fixed AssetsManagement

Global TaxSolution

ManagementAccounting

WorkforceManagement

Recruitment

Talent Management

EmployeeDevelopment

Payroll &Benefits

Planning

ProjectExpense

Management

ProjectInvoicing

ProjectControlling &Profitability

Sub-contracting

Supplier Portal

Analytics Mobility ExtensionToolkit eSignature Device

IntegrationSOA Integration / Collaboration

AdvancedPlanning &

Optimization

54

Comprehensive Project ManagementWith Ramco SRP, one can perform a host of Project Management activities, right from Project Initiation to Project Closure. Designed in a user friendly way, it enables you to schedule the people who are working on a project, the resources required for it and even helps you deal with uncertainties in estimating the duration of each task. You could also arrange various tasks to meet milestones, juggle multiple projects simultaneously, and handle all the complexities of large to midsized projects.

Simple & efficient business development cycle.Every organization aspires to complete transactions with minimal clicks. Ramco SRP helps companies to do just that, by supporting a range of activities. This helps retain existing clients and generates new business. It also automates customer IT requests and service orders from quotation to contract, delivery, and billing.

Effective engagement with clients.Ramco SRP provides an integrated solution that helps track pipeline, opportunities, sales, current projects, payment history, and engagement wise profitability, besides providing end-to-end CRM dashboard capabilities.

Powerful business insights. Timely information can help you make quick and wise decisions that will directly affect your business growth. Ramco SRP ensures real-time information on resources, customers and projects through the use of Google Maps enabled geo-spatial dashboards such as ‘Sales Dashboard’ to view geo-specific billing and collection, customer details, etc.

Ramco SRP Product Guide

Inventory Finance &Accounting HCMProfessional Services

C2C E2B Q2C R2R

Ramco SRP Benefits

RAMCO SERVICES RESOURCE PLANNING

Enterprise Add-ons

Powered by Ramco VirtualWorks®

Procurement

AdvancedReporting Wizard Interface Embedded

Workflow Data Uploads

ProcurementAdministration

Sourcing &Purchasing

Receiving

InventoryAdministration

WarehouseManagement

Physical Inventory &

Cycle Counting

LeadManagement

ServicesContract

SOW

ProjectManagement

ResourceManagement

TimesheetManagement

MilestoneManagement

RevenueRecognition

WorkforcePlanning

ProjectBudget

Project AssetAccounting

Consolidation

GeneralAccounting

ReceivablesManagement

PayablesManagement

Fixed AssetsManagement

Global TaxSolution

ManagementAccounting

WorkforceManagement

Recruitment

Talent Management

EmployeeDevelopment

Payroll &Benefits

Planning

ProjectExpense

Management

ProjectInvoicing

ProjectControlling &Profitability

Sub-contracting

Supplier Portal

Analytics Mobility ExtensionToolkit eSignature Device

IntegrationSOA Integration / Collaboration

AdvancedPlanning &

Optimization

76

Voice of our customers

A preview of some of the milestones achieved

Business benefits realized by our clients include:• Productivity of resources increased by 30-40%; more work, more money!!

• Quicker travel approval process leads to lower fares, thereby reducing travel cost by 10-30%

• 10% improvement in project performance with on-time, on-budget completion

• Full visibility and accuracy of expense billing to clients, with ability to bill on a monthly basis

• Better control on project costs and schedules through information on Order Billing and Collection status

• Timely submission of expenses and accounting within that period

• The first ERP product company in APAC & India

• Empowers the largest IT and engineering staffing firm in the world and the 6th largest staffing company overall

• Enables the #1 Vendor for Revenue Assurance and Fraud Management in the Middle East and Africa

• Facilitates the fastest growing technology company in APAC

Ramco Systems provides next generation, end-to-end enterprise solutions that render complete transformation of the business in real time. Built on Ramco’s proprietary platform—Ramco VirtualWorks®, all Ramco products are cloud architected by design and address the entire business cycle from transaction to analytics. Part of the USD 1 Billion Ramco Group, the company offers ERP, HCM, SCM, CRM, Financials, Asset Management, Process Control, Project Management and Analytics to 40+ verticals on the most appropriate cloud model—public, private and community. Ramco focuses on providing innovative business solutions that can be delivered quickly and cost-effectively in complex environments. Globally, Ramco has over 150,000+ users from 1000+ customer organizations across 35 countries. The company currently has 17 offices spread across USA, Canada, Europe, India, Middle East, South Africa and APAC and employs over 1,800 employees.

For more information, please visit www.ramco.com.

Know Us

Ramco Enterprise Suite has eliminated the operational/data redundancies, enhanced the flow of information, and significantly improved productivity and profitability.

Ramco HCM has helped us to consolidate most of the HRM functions into one system, enabling accurate record keeping for staff benefits and timely reimbursement. It has also highly customized the features to keep up with company policies.

Ramco HCM has helped us to Ramco HCM has helped us to

KPMG

Prodapt

76

Voice of our customers

A preview of some of the milestones achieved

Business benefits realized by our clients include:• Productivity of resources increased by 30-40%; more work, more money!!

• Quicker travel approval process leads to lower fares, thereby reducing travel cost by 10-30%

• 10% improvement in project performance with on-time, on-budget completion

• Full visibility and accuracy of expense billing to clients, with ability to bill on a monthly basis

• Better control on project costs and schedules through information on Order Billing and Collection status

• Timely submission of expenses and accounting within that period

• The first ERP product company in APAC & India

• Empowers the largest IT and engineering staffing firm in the world and the 6th largest staffing company overall

• Enables the #1 Vendor for Revenue Assurance and Fraud Management in the Middle East and Africa

• Facilitates the fastest growing technology company in APAC

Ramco Systems provides next generation, end-to-end enterprise solutions that render complete transformation of the business in real time. Built on Ramco’s proprietary platform—Ramco VirtualWorks®, all Ramco products are cloud architected by design and address the entire business cycle from transaction to analytics. Part of the USD 1 Billion Ramco Group, the company offers ERP, HCM, SCM, CRM, Financials, Asset Management, Process Control, Project Management and Analytics to 40+ verticals on the most appropriate cloud model—public, private and community. Ramco focuses on providing innovative business solutions that can be delivered quickly and cost-effectively in complex environments. Globally, Ramco has over 150,000+ users from 1000+ customer organizations across 35 countries. The company currently has 17 offices spread across USA, Canada, Europe, India, Middle East, South Africa and APAC and employs over 1,800 employees.

For more information, please visit www.ramco.com.

Know Us

Ramco Enterprise Suite has eliminated the operational/data redundancies, enhanced the flow of information, and significantly improved productivity and profitability.

Ramco HCM has helped us to consolidate most of the HRM functions into one system, enabling accurate record keeping for staff benefits and timely reimbursement. It has also highly customized the features to keep up with company policies.

KPMG

Prodapt

18

Services Resource Planning (SRP)

An integrated enterprise solution that enables workforce management, project implementation, customer service and finance management

c Copyright 2015, Ramco Systems Limited. All rights reserved. Any improper use, distribution, or reproduction of the contents herein is strictly prohibited.

Disclaimer: Information subject to change. Exact offerings, features, benefits, etc. may vary in Standard and Enterprise editions and for customers based on their individual requirements.

Ramco Solution for the Professional Services Industry