Services on Demand ReardenCommerce.com © Rearden Commerce 2006 1 ReardenCommerce.com 1400 Fashion...

Services on Demand

ReardenCommerce.com© Rearden Commerce 2006

1

ReardenCommerce.com

ReardenCommerce.com

1400 Fashion Island Boulevard Suite 150

San Mateo, CA 94404

T 650 212 8400

F 650 212 8499

Introduction to Rearden CommerceA Self-Paced Guide

Services on Demand

ReardenCommerce.com

Getting Started

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Getting Started

1. Access Site from Intranet: www.epcotravel.comor https://epco.reardencommerce.com

2. Bookmark the www.epcotravel.com3. Select link “Need account information?” and your

system credentials will be emailed instantly4. Log back into Rearden with your new Username

and Password

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Changing Your Password

EPCO Password Requirements:

• Minimum of 8 characters in length

• Alpha-numeric

• Prompted to change every 90 days

• Must be unique for a period of 1 year

Password Example: 4service

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Services Assistant Home Page

One Stop Shop for all Services, Available May 2, 2006

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Important Messages from Team EPCO

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Easy Access to all Scheduled Services

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Access to Your Personal Information and Preferences

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Updating Your Settings

1. Employee Information & AddressesUpdate your personal information

2. Passport & VisaInternational travelers can store Passport and Visa details and enter expiration reminders

3. Charge CardEnter corporate and expense credit card information

4. NotificationsSpecify how you would like Rearden to notify you and your travelers (to the device(s) of your choice) as you schedule and modify services **Don’t forget to set up Flight Notification Details (i.e. 3 hours, 1 hour)

5. Delegate AccessRearden offers the ability for users to either delegate privileges to other individuals or request delegate access from other individuals

6. Service PreferencesEnter your personal preferences for all the Service categories

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Notifications

Select the appropriatenotification device

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Delegate Access

Privileges can vary by delegate

Others can self-delegateand book services on your behalf

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Travel Profile

Enter all frequenttraveler membership numbers

Enter any Hotel special requests (i.e. non-smoking)

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Rearden CommerceTravel Module

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Planning a Trip Home Page

•Important Travel Messages

•Quick Jump Links

•Unused Tickets

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Benefits to Booking Travel Online

• $5 Online Fee vs. $30 Agent Assisted via Phone

• Clear guidance toward EPCO’s preferred suppliers that provide the best corporate value

• Policy warnings are provided before a selection is made

• Provides choices that suit both your needs and the needs of EPCO.

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Flights

• Fare matrix allows you to re-sort based on personal preferences (i.e. alternate airports, departure times, shortest flights, etc…)

• Built-in Travel Policy

• Ability to view a Seat Map prior to selecting the flight

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Seat Maps

Allows you to select both your outbound and return seats.

Identifies premium seats for frequent flyers who meet the criteria of carrier programs.

Note: Not all carriers provide seating charts

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Virtually There

Receive an e-mail notification with a link to your e-ticket receipt

Also able to access with your Sabre Reservation Code & Last Name

www.virtuallythere.com

Use this link to access your e-ticket receipt from your

PC

Use this link when using

a blackberry

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Virtually There E-ticket receipt

AirlineRecordLocator

*****************************************************THE CUSTOMER NUMBER IS - 5005002851THE SABRE RESERVATION TRACKING CODE IS - BYWITYCONTINENTAL AIRLINES TKT NBR 1 IS - 005 1346318559THIS TICKET WAS ISSUED ON - 29MAR06THE INVOICE NUMBER IS - 0120742THE TOTAL AIRFARE IS - 517.86 USDTHE SERVICE FEE FOR THIS TRIP IS - 5.00THE INVOICE TOTAL FOR THIS TRIP IS - 525.86

Complete Cost breakdown

Easy to see icons

E-ticket receipt

Print and use for expense report

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Unused Tickets

As trips are scheduled, ticketed and cancelled, Rearden will keep track of any unused tickets and present them to you as you shop for new itineraries

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Hotels

Accesses a database of over 87,000 properties

Take advantage of TQ3Navigant corporate rates at over 17,000 properties worldwide

Includes rich detail including hotel amenities and graphics

Provides mapping and turn by turn directions if needed

EPCO Rates will identified with your corporate logo

Note: The initial rate shown represents the corporate preferred rate or the hotel’s published rate. Actual rates and availability display after selecting the property.

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Car Rental

EPCO Insurance is included in daily rates

Rates reflect daily rental plus all taxes and fees

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Trip Review

• See all rules and restrictions

• Add or change an element to the trip

• See trip cost including fees and taxes

• Hold until the ticket needs to be purchased; Rearden will send email reminders that your ticket is on hold and will auto-cancel if you don’t confirm in the specified time

Trip review allows you to….

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Change and Cancel Trips Online

Click Change or Cancel from your itinerary page and let the Rearden Commerce Travel wizard step you through your changes or cancellations---all online!

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Your Personal Assistant Keeps Working

• Sends an email notification confirming your reservation

• Updates your calendar and PDA automatically

• Checks for flight delays and cancellations and will contact you via voice, text, or email notification regarding changes

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EPCO Travel Site

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FAQs

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FAQs - Continued

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ReardenCommerce.com

Support

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Need Support?

For technical and navigation help with

Rearden Commerce Tools contact

1-888-753-2580

or email to [email protected]

8:00 am – 8:00 pm CST

For urgent travel issues, including support with cancellations or other travel problems contact

TQ3Navigant at 1-800-795-9005

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New services program helps YOU and EPCO!

Travel

Allows EPCO to track employees in case of emergency

Gives us emergency travel assistance from TQ3Navigant

Provides you with 24 hour access, guidance and efficiencywhen booking travel

Provides EPCO leverage to negotiate perks (and lower service cost) with frequently used providers

Other Services

Helps you choose the most cost effective method to ship yourdesktop documents and packages

Helps with Sarbanes compliance

Seamlessly provides guidance to all of EPCO’s preferred suppliers and policies

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Who is TQ3Navigant?

2nd Largest Travel Company in North America

Public Company - Sarbanes-Oxley Compliant

Headquartered in Denver, CO

Sales in Excess of $4.2 Billion

Regional Structure – Responsive & Proactive

Regional Leaders

Flexible Service Solutions

NAV24 – Emergency Service 24/7

Global Hotel Program – Over 17,000 Properties

TQ3Navigant Vacations – “Specialists in the Art of Travel”

Capability, Resource and Exceptional ServiceCapability, Resource and Exceptional Service

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TQ3Navigant Support

In addition to utilizing the EPCO Booking Tool, you may contact our travel consultants:

Office Hours: 7:30am – 7:00pm (Central) Mon-Fri

Phone: 713-407-9696 or 1-800-795-9005

E-Mail: [email protected]

NAV24 – 1-800-795-9005

EPCO ACCESS CODE: 2DIB

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Emergency After-Hours

TQ3Navigant Emergency Travel Service

24x7 world-wide support

Toll free calls from anywhere

Or by calling collect 713-407-9848

Immediate access to all records and profiles

Outside of normal business hours

1-800-795-9005

Wholly owned and operated by TQ3Navigant

EPCO Access Code – 2DIB

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Our Commitment to EPCO

TQ3Navigant is dedicated to providing EPCO with:

Responsive Service Accurate Reservations Assist in Reducing Costs Extensive Reporting Capabilities Meet & Exceed Your Expectations

We look forward to a long-term partnership!

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Rearden Commerce… At Your Service

Rearden’s core purpose is to make life easier for everybody

For Employees:

One stop shop Single Username and Password for all Services Personal Notifications to any device (email, text,

voice, fax, etc…) Automatic Calendar Integration Delegate Access

For EPCO:

Reduce costs Increase employee productivity and satisfaction Drive compliance

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ReardenCommerce.com

ReardenCommerce.com

1400 Fashion Island Boulevard Suite 150

San Mateo, CA 94404

T 650 212 8400

F 650 212 8499

Services on Demand ReardenCommerce.com © Rearden Commerce 2006 1 ReardenCommerce.com 1400 Fashion...

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Transcript of Services on Demand ReardenCommerce.com © Rearden Commerce 2006 1 ReardenCommerce.com 1400 Fashion...