Services Manager

Recruitment Pack

Closing Date: 12 noon Wednesday 10th August 2016

Interview Date: Wednesday 17th August

Reference: SM/CVS

salfordcvs.co.uk

Contents

Introducing Salford CVS

Information specific to the post

Job description

Person specification

How to apply and selection process

Introducing Salford CVS

Thank you for your interest in applying for a job at Salford Community & Voluntary Services.

We want applicants to be able to understand who we are as an organisation and also to be able to

demonstrate how their skills and experience meet the requirements of the advertised role.

We have provided you with information and guidance to help you through the process but should

you have any difficulties please do not hesitate to contact recruitment@salfordcvs.co.uk

Who we are and what we do

Salford Council for Voluntary Services was established in 1973 and has been based in various

office locations in Salford ever since.

Originally operating as a co-operative, the structure began to change in 2001 when it had its first

Co-ordinator, closely followed in 2002 with its first Chief Officer.

The organisation was incorporated as a Company Limited by Guarantee in 1985 and registered as

a Charity in 1988. In 2008 the organisation was renamed Salford Community and Voluntary

Services.

Today Salford CVS acts as the city-wide infrastructure organisation for the voluntary, community

and social enterprise sector; providing specialist information, advice, development support and

opportunities for influence and collaboration. We provide support for organisations to establish and

develop including training for their staff, volunteers and trustees.

Our Volunteer Centre provides support for individuals who want to volunteer and assistance for

organisations developing volunteer programmes.

Salford CVS operates within a wider framework in terms of our membership of NAVCA and NCVO

nationally and our membership of, and involvement with, GMCVO and other local infrastructure

organisations across Greater Manchester. Recently we embarked on a joint venture with other

locality CVS’ called 10GM.

Our Mission Statement is

“Making a Difference in Salford”

Our Vision is for

“A robust voluntary, community and social enterprise sector that meets the diverse needs and

aspirations of the people of Salford”

Values

MAKING A DIFFERENCE through:

PASSION Passionate about the Voluntary, Community and Social Enterprise

Sector

INNOVATION Innovative in our approach

QUALITY Quality at the heart of all our activities

COOPERATION Stronger when we work cooperatively with others to achieve our

vision

DIVERSITY Celebrating diversity and promoting equality in Salford

IMPACT Demonstrating impact and making a difference every time

Salford CVS: Strategic Priorities 2013 – 2018

THEME

WORK STRANDS

MONEY Grants Contracts Fundraising

VOICE Representation Influencing Campaigning

SHARE Resources Information Collaboration

VOLUNTEER Governance Good Practice Direct Services

COMMUNITY Poverty Inequality Welfare Reform

IMPACT Compliance Quality Demonstrating Value

A message from Alison Page, Chief Executive, Salford CVS

As I am sure you are aware, the last few years have not been kind in terms of funding for the voluntary sector, with swingeing cuts to local authorities in particular having an impact on how support organisations such as CVS’ are resourced. Traditionally infrastructure organisations such as CVS’ relied heavily on local public sector funding, predominantly from local authorities and health bodies. With local authorities and public health both on the receiving end of austerity measures in recent years, this has meant a significant reduction in available resources – 44% in Salford over the past 5 years. Whilst Salford CVS have excellent relationships with our public sector partners in Salford, we too have had to adapt to the challenges reduced resources have had on our city. For whilst resources have diminished, demand has grown – both on Salford CVS’ services and on the wider voluntary sector too. In previous years Salford CVS has employed two separate postholders to undertake the functions of Volunteer Centre Manager (.6 post) and Development Services Manager (.8 post). When over time those postholders moved on to pastures new the organisation decided to restructure and not replace those two posts. Instead from 2014 the new Chief Executive (me) and her Deputy shared out these management responsibilities between the two of them. However, with demand increasing on our organisation, particularly in relation to strategic work within Salford and also at GM level, we have recently revisited our need to develop capacity within our organisation. In line with many other CVS’, we have taken the decision to merge the two functions of Volunteer Centre Manager and Development Services Manager to create one post – that of a full-time Services Manager. This is an exciting new chapter for our organisation as we grapple with the challenges of GM Devolution and Transformation at locality level. The public sector are keen to explore new ways of working with us and partnerships with the private sector are a largely untapped resource for us to investigate. Yet at the same time as Salford is experiencing rapid growth and a population influx we have some serious health inequalities to contend with. With the impact of welfare reform and the retraction of many public services and the ‘safety net’ we are seeing severe and multiple deprivation in our city with high levels of poverty a sad reality for many local residents. All of these factors impact on the VCSE sector in Salford, hence an increased demand on our services. Salford CVS has a proud history of making a difference in Salford for over 40 years. We are a well-respected partner in this city and have excellent relationships with both VCSE and public sector organisations. We are financially stable with a clear business plan and a highly skilled and motivated staff team and board of trustees. As a membership organisation we work hard to address the needs and represent the interests of our hundreds of VCSE member organisations. We are now looking for an experienced, enthusiastic and highly professional manager who is committed to the values and priorities of Salford CVS and who wants to make a difference to the 37,000 volunteers and 1,300 voluntary, community and social enterprise organisations of Salford. Our successful candidate will play a proactive and productive role as a key member of the organisation's management function.

They will be providing professional line and operational management to the Salford CVS training,

support, development and volunteering functions, including ensuring that all staff are able to

contribute to the best of their ability, are clear about their roles, are customer-focused and

understand how they contribute to the strategic direction and operational responsibilities of Salford

CVS.

Our chosen candidate will develop and maintain a detailed knowledge and understanding of the work of the VCSE sector in Salford and associated risks, challenges and opportunities (including those posed by GM Devolution). This knowledge and understanding, together with excellent line management skills, will enable them to manage and develop Volunteer Centre Salford and Salford CVS' Training and Development services. For Volunteer Centre Salford this includes the recruitment and ongoing management of a team of volunteers, the provision of local community services, the management of paid staff, and helping to secure additional funding. For Salford CVS' Training and Development services this includes managing paid staff, ensuring quality assurance and consistency of practice, evidencing the impact of our activities and further developing services so that they are responsive to current needs in Salford’s VCSE sector and make the most of collaborative and joint working opportunities. Are you the person we are looking for?

Job Description

Job Title: Services Manager

Hours: 37.5 hrs per week (excluding unpaid breaks)

Grade: NJC Point 36 (rising to 39 with annual increments)

Salary: £31,288

Contract: Permanent position (subject to continuation funding and the successful completion of a

six month probationary period)

Line managed by: Deputy Chief Executive (Projects and Partnerships)

Main duties:

To professionally manage the Salford CVS training, support, development and volunteering

functions

To ensure all staff are able to contribute to the best of their ability, clear about their role, are customer-focused, and understand how they contribute to the strategic direction and operational responsibilities of Salford CVS To play a proactive and productive role as a member of the organisation's management function To develop and maintain a detailed knowledge and understanding of the work of the VCSE sector in Salford and associated risks, challenges and opportunities (including those posed by GM Devolution) To manage and develop Volunteer Centre Salford. This includes the recruitment and ongoing management of a team of volunteers, the provision of local community services, the management of centre staff, and helping to secure additional funding To manage and develop Salford CVS' Training and Development services. This includes quality assurance and consistency of practice, evidencing the impact of our current activities and further developing services so that they are responsive to current needs in Salford’s VCSE sector and make the most of collaborative and joint working opportunities. Specific Responsibilities: 1. To ensure that relevant and timely information and resources that are of use to local VCSE sector organisations are researched, well-written, created, made widely available and valued 2. To ensure your staff's contribution (proof, edit and approve) to the provision of relevant, timely and accessible information and resources for Salford VCSE organisations via websites, blogs, social media, ebulletins, newsletters, meetings and events 3. To draft, keep updated and effectively implement an Operational Plan for the areas of work you manage within Salford CVS - in line with the organisation's Strategic Priorities and contractual obligations 4. To set ambitious yet realistic key performance indicators for the delivery of services and establish processes to effectively ensure delivery of and capture performance against them 5. To implement quality assurance and performance monitoring systems, ensuring they are incorporated into daily practice

6. To ensure that all of your staff are aware of their roles and responsibilities in contributing to monitoring and evaluation, including demonstrating how need was identified and the effectiveness, impact, and social value of all work undertaken 7. To maintain and ensure cover for a development worker on call rota 8. To provide cover for Volunteer Centre workers and development workers as needed 9. To review Salford CVS Development and Volunteer Centre services and, fully utilising the assets of the team, develop an enhanced delivery model which includes self-serve and online options 10. To effectively manage frontline development workers, maintaining individual work plans, holding individual monthly line management sessions, and organising regular meetings to progress work areas 11. To liaise with the Deputy Chief Executive (Finance and Resources) on issues regarding HR, staff training, staff welfare and development, resources and equipment 12. To directly report to the Deputy Chief Executive (Projects and Partnerships), including attending and actively contributing to monthly line management sessions 13. To ensure that all service delivery processes and procedures remain fully compliant with all relevant legislation, regulations and good practice - particularly (but not exclusively) in respect of health and safety, safeguarding, data protection, and equalities 14. To ensure that relevant web pages, online and printed resources and marketing materials are current and accurate at all times 15. To ensure that the Civi database is effectively used by your line managed staff - ensuring accurate and comprehensive records are kept of all interventions / interactions with groups / organisations / individuals - thus contributing to the ongoing mapping of the VCSE sector in Salford 16. To effectively manage Volunteer Centre Salford, ensuring its services are delivered to a high standard and in line with the key functions required under our Volunteer Centre Quality Award (VCQA) 17. To develop external networks to promote volunteering, establishing positive strategic partnerships which will lead to an increase in high quality volunteering opportunities for young people and adults in the city 18. To work in partnership with business, statutory, voluntary, community and social enterprise sector organisations in order to harness the necessary resources to create a vibrant and sustainable environment for volunteering 19. To work with other Greater Manchester local infrastructure organisations to share resources and learning, gain efficiencies and maximise collaboration opportunities for the benefit of voluntary, community and social enterprise organisations 20. To contribute to the achievement and maintenance of all other quality awards (including PQASSO and NAVCA) and the production of annual Social Accounts 21. To actively contribute to the production of the Salford CVS Annual Report for distribution to members and other stakeholders that effectively demonstrates the organisation's achievements,

impact and social value generated 22. To closely manage a wide and varied programme of commissioned work, ensuring it is delivered to a high standard, to targets and timescales, at all times 23. To effectively manage monitoring and evaluation systems for your areas of work, completing comprehensive quarterly monitoring returns for local authority commissioners, and any other relevant funders and commissioners as required 24. To promote a culture of high quality performance and achievement amongst your staff team, ensuring an approach that puts the customer at the heart of all delivery and which fosters a culture of continuous improvement that in turn drives efficiency and effectiveness 25. To ensure that all services are evaluated on an ongoing basis, seeking feedback from members, users, funders and other stakeholders on a regular basis, then collating and presenting to the Strategic Management Team on a monthly basis for discussion and action 26. To ensure that all resources and promotional materials created by you and your team adhere to Salford CVS' house style and branding guidelines 27. To actively contribute to the overall work of Salford CVS, leading by example, demonstrating a commitment to teamwork and the delivery of whole organisation priorities and initiatives (e.g. AGM, annual conference, State of the Sector survey, fundraising events, etc.) 28. To act as a trouble-shooter and problem-solver, ensuring frontline services queries are swiftly responded to, blockages to effective delivery are removed, and any complaints / disputes are resolved in a timely and satisfactory manner 29. To ensure that all Salford CVS volunteers are effectively supervised and are undertaking meaningful tasks that suit their interests and abilities 30. To keep accurate records and produce comprehensive written reports, relevant statistics and engaging presentations on a frequent basis, as required by the Senior Management Team 31. To attend external strategic and operational meetings, activities and events as required by your line manager, professionally promoting Salford CVS and our work in line with the organisation's mission, vision, values and priorities Generic Responsibilities (all Salford CVS staff) 32. To attend and actively participate in monthly full staff meetings 33. To be responsible for the completion of work as set out in an agreed action plan, ensuring targets are met and delivered to timescale 34. To write and submit a detailed monthly report to the Chief Executive and your line manager 35. To manage own time and workload effectively, whilst also working as part of a wider team 36. To promote the mission, vision, values and strategic priorities of Salford CVS at all times during your working week 37. To fulfil all responsibilities in accordance with Salford CVS’ policies and procedures, as set out in the Terms and Conditions of Employment and in related policy documents; and actively

implement and promote Salford CVS’ Equal Opportunities Policy 38. To ensure adherence to all relevant Health & Safety rules and procedures at all times 39. To ensure all activities comply with relevant legislation and promote good practice in relation to safeguarding, confidentiality and data protection 40. To undertake any other duties as appropriate to the nature and grading of the post – as required by the Chief Executive

Person Specification

PS Ref Skills, abilities and experience Essential (E)

Desirable (D) Indicator

1 Significant recent experience (minimum 3 years) of effectively line managing a paid staff team

E Application;

Interview

2 Able to manage complex work schedules, to prioritise,

to meet deadlines and to manage others to do so E

Application;

Interview

3 Significant recent experience of contract and performance management

E Application;

Interview

4 Significant recent experience of project management E Application;

Interview

5 Experience of demonstrating outcomes and impact in the delivery of services

E Application;

Interview

6 An understanding of social value

D Application;

Interview

7 Recent experience of working for a registered charity or social enterprise at managerial level

D Application;

Interview

8 Adept at developing and maintaining positive working relationships with people at all levels

E Application;

Interview

9

Knowledge and understanding of charity and

company governance, including a range of legal

obligations e.g. health and safety, safeguarding, data

protection and equalities

E Application;

Interview

10 Well-developed understanding of the current

operating and policy context for VCSEs and

volunteer-involving organisations

E Application;

Interview

11

Experience of developing working practices which promote access and equality and which value diversity

E Application;

Interview

12

Able to use MS office applications (Word, Excel, PowerPoint) in order to produce reports, statistics, newsletters, presentations, webpage content, to a high standard as required

E Application;

Interview (test)

13

Excellent communication skills, including the ability to make oral presentations, prepare own and edit others’ concise written reports and briefings for a variety of audiences

E Interview (test)

14 Ability to multi-task and work under pressure to tight deadlines

E Interview

15 Ability to work flexibly and effectively as part of a team in a busy environment - including unsocial hours on occasion (evenings and weekends)

E Interview

16 Commitment to adhering to all of Salford CVS’ policies and procedures at all times, including Health & Safety and Equal Opportunities

E Interview

17 GCSE English and Maths (or equivalent) E Interview

18 Willingness and ability to undertake frequent travel throughout Salford

E Interview

19 Possess a clean driving licence and have access to a car for business use

E Interview

20 Willingness to undertake a DBS check (if necessary) E Interview

21 Self-motivating, creative and energetic attitude to fulfilling a professional role

E Interview

22 The flexibility, patience and good humour to work both reactively and proactively in response to situations as they arise

E Interview

23 Willingness to continue personal and professional development and to undertake relevant training identified with your line manager

E Interview

24 Willingness to undertake any other duties as appropriate to the nature and grading of the post

E Interview

25 Awareness of own strengths and weaknesses, with good time management skills

E Interview

26 Knowledge of Salford’s history and current position: challenges and opportunities

D Interview

(presentation)

27 Understanding of the VCSE sector in Salford and its place in Greater Manchester

D Interview

(presentation)

28 Understanding of the value of volunteering in the current national and local context

D Interview

(presentation)

How to apply and selection process Salford CVS wishes to ensure that comparison between applicants for posts is thorough, fair and in line with our equal opportunities policy. It is therefore essential that you complete the application form fully as it will be used to assess whether or not you are shortlisted for interview. All applicants are advised to read fully the job description and person specification for the post before completing the application form. The application form is separated into three parts. Part A and Part C will be separated from the application before distribution to the recruitment panel. Your application will then be assessed against the responses you provide in Part B. Please ensure you match your responses in Part B to the requirements of the person specification that are indicated for assessment in the application form. Salford CVS champions technical, practical and vocational education, which we believe should be valued equally with academic forms of learning. People learn in different ways at different times of their lives and careers. Learning by doing has a huge part to play in people's lives. We also value volunteering, so please ensure you let us know about your volunteering if it is relevant to the post. Please do not send us a separate CV or any additional information that we have not asked for. We will only consider candidates who have completed the application form. If there is insufficient space in one or more of the boxes, you may attach a small number of supplementary sheets provided they are each headed with your name and the position you are applying for. Please use black ink or print when completing the application form and if completing electronically please use Ariel font 12. Eligibility to Work in the UK Salford CVS complies fully with the guidance issued by UK and Visa Immigration to ensure the prevention of illegal working in the UK. All job applicants are required to demonstrate their entitlement to work in the UK by providing one or more of the documents specified by UKVI before taking up post. The organisation does not sponsor job applicants from outside the European Economic Area. However, it may offer employment for those who hold either a Tier 4 or Tier 5 visa subject to any applicable restrictions. Those whom we employ who have been granted visas are kept under review to ensure they remain entitled to hold employment in the UK. Deadline for receipt of applications This vacancy closes on 10th August 2016 at 12 noon. Please note late applications will not be accepted. Your completed application form and equal opportunities monitoring form should be returned by one of the following methods: Email: Please email recruitment@salfordcvs.co.uk

There is no need to send additional copies in the post. If successful you will be asked to sign your application form at interview.

Post: Recruitment, Salford CVS, The Old Town Hall, 5 Irwell Place, Eccles, M30 0FN. Acknowledgement of receipt Email applications will be acknowledged when we receive them. Should you wish to receive an acknowledgement for a postal application, please include a stamped, self-addressed envelope and we will return this to you.

Interviews will be held on Wednesday 17th August 2016