This powerful and affordable network and server management solution helps assure the health and availability of business services through unified performance, fault, and service level management and capacity planning. ServicePilot ISM Express can begin providing you with benefits in hours. It is simple to deploy with out-of-the-box support for scores of pre-defined network, server, and virtualized system technologies. ISM Express is based on the same industrial-strength technology as ISM Enterprise, yet it is very easy-to-use. The innovative architecture can cost-effectively support small configurations and be expanded seamlessly to larger configurations consisting of tens of thousands of devices.

This optimized platform can transform your IT operations from reactive to proactive. ISM Express enables you to quickly detect, diagnose, and resolve network performance problems and outages before they impact end-users. It gives you the flexibility to manage multivendor environments with real-time analysis. Scores of highly intuitive reports and dashboards are provided standard. They consolidate data from a wide range of sources into clear, predictive, and actionable information. You can quickly drill-down to find the level of detail you need to isolate and efficiently address problems.

Powerful, Simple and Affordable ServicePilot ISM Express is highly scalable, easy to use, and cost-effective. A base configuration starts at 100 objects. The ISM architecture is very efficient, so you can minimize complexity as you grow. It is based on the same proven design as ServicePilot ISM Enterprise that supports some of the largest IT operations and service providers in the world. This comprehensive solution helps reduce operational and investment expense and minimize complexity. You can cost-effectively purchase what you need today, and ISM can grow with you and adapt to your needs in the future. You can grow seamlessly by just adding objects and licenses as you need them; there are no restrictions.

► Simplifies network management by providing an integrated, scalable solution that is easy to use, deploy, and integrate with other products.

► Designed to cost-effectively address your current requirements and adapt to your needs without increasing complexity or additional costs for extra modules and consoles.

► Provides essential monitoring to ensure that the infrastructure operates at the optimal levels to support the business with a holistic service view of real and virtual systems.

► Extensive reporting for Service Level Agreements (SLA) compliance, performance and availability management, and capacity planning demonstrates the business value of IT to stakeholders and clients.

► Highly scalable, providing support for configurations from 100 to hundreds of thousands of objects.

► Support for a wide variety of pre-defined technologies out-of-the-box: networks, servers and virtualized systems.

► An advanced correlation engine which is able to receive and filter disparate events, identify relationships between them and translate them into meaningful information to facilitate efficient event management.

► At-a-glance visibility to the real-time status of your services through refined alerting that groups related systems and devices.

► A wide range of standard and customizable reports for availability, performance and service level management as well as capacity planning.

► Isolated data collection and customized views enable you to offer end-users with unique and secure reporting.

► Open design enables integration with monitoring solutions from other vendors, service desk applications, as well as other IT management software.

Benefits

Features

ISM Express Data Sheet

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Geographic, technical and business views are available in standard and customized dashboards

ISM Express

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SIMPLIFY NETWORK AND APPLICATION MANAGEMENT

ISM is easily deployed and integrated with a highly intuitive interface for immediate analysis and reporting to simplify management, analysis and capacity planning. To increase the number of devices and interfaces being monitored, you simply add objects according to your current requirements. ISM Express can support up to 100,000 objects using a single system. Additional licenses can be added to support larger configurations, so there is no limit to the number of objects that can be supported. This eliminates the need to manage multiple tools or consoles, as you expand support.

ISM Express provides out-of-the-box support for a wide range of real and virtualized technologies. It can discover Microsoft Hyper-V, and VMware environments and their associated virtual machines (VM). ISM Express collects performance and availability metrics that include hosts, VM’s resource pools, etc.

The unified and open design enables ServicePilot ISM Express to be deployed as a standalone product or interfaced with monitoring solutions from other vendors. This ability to easily integrate with other products and solutions provides in-depth monitoring, management and analysis of all components and major operating system platforms, so you can expedite remediation, better allocate resources, and avoid disruption of services.

Effective Reporting and SecurityISM Express features over 100 standard reports for availability, performance, service level management and capacity planning. These intuitive reports enable your organization to be more proactive in identifying, prioritizing and resolving problems before they impact end-users. ServicePilot ISM provides complete analysis of all components for immediate results. It offers clear and concise incident alerts for quick remediation to help service desks and service providers pinpoint application performance issues faster and reduce overall time to repair a problem.

Security parameters can be established by user and by group to isolate who has access to specific information and reports. The isolated data collection and the ability to customize views enable you to offer end-users with unique and secure reporting. You can easily define and configure simple or complex SLAs, along with their thresholds and targets, according to different types or classes of service. A complex SLA feature allows the definition of SLAs by site, service, technology, etc. The ISM calendar function enables operators to specify various SLA compliances and exclude defined time periods (i.e., for scheduled maintenance). This feature ensures that an SLA calculation more accurately reflects true SLA achievement.

The reports available from ServicePilot ISM are in HTML format. HTML configuration flexibility provides almost limitless customization options. You can develop and combine reports to address the needs or your organization and clients and output them in PDF format.

Examples of Standard ISM Express ReportsThe following is an overview of some of the reports available from the ServicePilot ISM Express that can provide proactive monitoring and reporting for your organization, management and end-users.

Impact Matrix View: Provides operating teams with end-to-end views of applications, so they can readily see the impact of technology component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services delivered to end-users.

Impact Matrix views help you isolate problems and quickly drill-down to the details

ISM Express SIMPLIFY NETWORK AND APPLICATION MANAGEMENT

Service Availability: Monitor your critical business applications real time to assess performance and availability of all components.

Capacity Planning: The series of capacity planning reports enable your organization to provide more proactive service management. The reports include detailed analysis of historical data and trends identification, so you can anticipate necessary changes and forecast growth.

At-a-Glance: Provides a comprehensive view of the availability and performance of a particular resource, displaying the key statistics over a specified time to help significantly reduce the time spent troubleshooting.

Health: Evaluate the health of a group of components by comparing current performance to historical performance over time. You can easily spot the overall status of a component by its health index.

Top N: Sorts the elements that meet some user-defined criteria. They can be scheduled to run automatically at specified intervals or generated on-demand.

Trend: Track the value of one or more performance variables to reveal traffic patterns over time, and relationships between network components and certain variables.

Customized: Using the Web interface, these reports are easily tailored to meet the unique needs of any individual user. They can include any collection of trend charts that are critical to a particular user’s job function. The reports can be combined an output as PDF files to address the requirements of your end users and management.

Capacity Planning reports provide trends and projected values

Example of a customized report integrating availability, performance and traffic data

ISM ExpressSIMPLIFY NETWORK AND APPLICATION MANAGEMENT

Copyright ©2011 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.

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ISM Express Specifications

Monitoring and Reporting:

•  Collection: SNMP v1, v2 and v3, WMI, and Syslog

•  Cisco Performance: IP SLA test: DHCP, DNS, FTP, HTTP, ICMP Echo, TCP   Connect, UDP Connect, VoIP UDP Jitter

•  Reporting:

  •  Rich Internet Application (RIA) Web Interface

  •  PDF reports can be scheduled and generated as required. 

Integration with Third Party Products:

•  Support for most vendors; professional services may be required.   

Minimum/Recommended Platforms and Server Hardware

•  Windows 7 / XP / Vista /  2008 Server / 2003 Server

•  Microsoft .NET Framework 3.5

•  Microsoft Silverlight 3.0

•  Java Runtime Environment 1.6.0 

•  Dual Core processor

•  2 GB RAM

•  80 GB Hard Drive       (an object generates approximately a 1 MB file per month)

•  10/100/1000 Ethernet interface (report collection and management port)