service work, employment, occupations and skills
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Mancheste r Institute of Innovatio n Research MOSTI - Service Innovation 2009 Service Work and Innovation Barbara Jones and Ian Miles
description
Fourth MOSTI semninar on service innovation - introduction to basic features of service work
Transcript of service work, employment, occupations and skills
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Service Work and Innovation
Barbara Jones and Ian Miles
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
This seminar
• Skills and Innovation:– What are the consequences of innovations and
innovation trajectories for service work and skill requirements?
• What are skills, anyway?
– How does service work shape the innovation process?
• When and How is service work innovative?
• But first: what do we know about service work?
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Gender and Full/Part-time composition
of Employment – ECWS 2005
Services are more feminised – and often have substantial part-time work
http://www.eurofound.europa.eu/ewco/surveys/
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Data from European Working
Conditions Survey 2005
Service Sector work – more liable to be dealing with customers More than half
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
More from EWCS 2005
SOME Service Sector work is VERY IT-intensive – but not Hotels
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
Yet More from
EWCS 2005
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
Even More from
EWCS 2005
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
ISCO1: legislators, senior officials and managers2: professionals3: technicians and associate professionals4: clerks 5: service workers and shop and market sales workers 6: Skilled agricultural and fishery workers 7: craft and related trades workers 8: plant and machine operators and assemblers 9: elementary occupations 0: armed forces.
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Occupations by Sector
0% 10% 20% 30% 40% 50% 60% 70%
Primary sector and utilities
Manufacturing
Construction
Distribution and transport
Business and other services
Non-marketed services
ISCO 1 (Legislators, etc)
ISCO 2 (Professionals)
ISCO 3 (Technicians etc)
CEDEFOP data, ISCO categories
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
-60 -40 -20 0 20 40 60 80 100
1
2
3
4
5
6
7
8
9
10
Able to apply own ideas in work
Learning new things
Complex tasks
Monotonous tasks
Solving unforeseen problems
Using internet / email for work
Working with computers
Deal with nonemployees (egconsumers)
Average among employees of all types
Elementary occupations
Plant & machine
operators and
assemblers
Craft & related trades
workers and
assemblers fishery
workers & assemblers
Service workers & shop & market
sales workers
Technicians and associate
professionals
Professionals
Clerks
Legislators, senior officials
& managers
Skilled agricultural &
Features of
Work across Different
Occupational Groups,
Europe 2005
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Service Workers – more IT,
less machinery
Manchester Institute of Innovation Research
MOSTI - Service Innovation 2009
Over to Barbara!
