Slide 1

Service System Session 1:

Project Update and Local Services

Todays Desired Outcomes1. Help everyone to understand the proposals

2. Receive input on:

What Benefits do you see in the proposals?

What Challenges do you see in the proposals?

What solutions might help alleviate some of the concerns?

Common Experiences & Challenges:Ineffective communication

Insufficient resources

Frustrated trusted servants

Poor atmosphere of recovery in service meetings

Project BackgroundNAWS restructured in the late 90s, but we havent holistically examined local services until now

Current structure designed before the Twelve Concepts were adopted in 1992

Our hope is for a system that more closely embodies the principles of the Twelve Concepts

Project BackgroundCurrent system designed to meet NAs needs in the 1970s

Today NA is:

Larger - more than 58,000 weekly meetings

Present in 130+ countries

Faced with far different social/governmental attitudes toward addiction and recovery

58,000 Meetings World Wide

*April 2010Project BackgroundCurrent system works for some, but not for many others; The hope is to improve all services throughout our system

Project unanimously adopted at WSC 2008; reaffirmed at WSC 2010

Vision Statement passed at WSC 2010

Additional background info available at: www.na.org/servicesystem

Agreements in Principle will be offered in 2012 CARCurrent Project Ends at WSC 2012Project Proposal for a Transition Group will be in 2012 CATIf Agreements are approved at WSC 2012, New group will be formed to continue the workService System Project Time Line

Elements of an Effective SystemProcess-Driven StructurePlanningEffectively and efficiently carrying the message

Decision makingReflecting the will of a loving Higher Power

Communication Sharing information and ideas with each other and those outside NA

Leadership / TrainingPassing on our service experience Processes to be further defined:Cyclical Planning

Leadership Development

Communications

Delegation

Decision Making

Information Management

Foundational Principles

Purpose-DrivenFlexibleGeographically DefinedGroup-FocusedCollaborativePurpose DrivenEach service system unit meets a specific need or group of needs, and each units responsibilities are clearly defined and understood.

Group - FocusedThe group support unit (GSU) in each model focuses on aiding the groups in their efforts to carry our message.Defined by Geographic BoundariesAllow better interface with professional and legislative bodies

Make it easier for professionals and the general public to find and communicate with us.

FlexibleForm should follow function, so each model offers ideas for optional or intermediate service bodies, which may be used if needed, but are not mandated.

CollaborativeSuccessful service provision depends on all the elements of a service system working together toward a common goal.

CollaborativeSystem rather than pyramid structure with both Vertical and Horizontal cooperation

Youre a [LSC, intermediate body etc] when you say you are may not be best practice

LSUGSUASCNew Entities: GSU and LSU

Currently ASCs are tasked with both group support and local service delivery. In these proposals, local efforts would be divided:

Each element; the GSU and LSU would be Purpose-driven with a singular focus

Groups and GSUs

GSUs may be comprised of a couple, or many groups. They shouldnt be too big though, Intimacy is what were striving forGSU

NA Group

NA Group

NA Group

NA Group

Group Support UnitThe group support unit (GSU) is intended to help groups better carry the message within their meetings by separating out the group support function from the business of NA and creating a body whose purpose is helping groups

GSUWhat happens at the GSU?Informal training & mentoring

Discussion of group business, group sharing

Welcome & outreach to new groups & members

Orientation & intro to service

What happens at the GSU?Informal information sharing

Some limited, informal service (putting up fliers, supporting outreach or H&I)

Open attendance; at least one designated delegate from each group

Members are not always trained in serviceKey Challenges in our current structureGroups do not always receive help to deal with specific issues like drug court attendees in meetings

Members are often unwilling or apathetic about service

There is often a lack of NA unity and a common purpose

1234Offers an opportunity to introduce new members to service and to train them in the basic principlesKey Solutions provided by a GSU:Group support is its main focus

The GSU is an informal, discussion-based body, open to everyone interested in attending

The GSU increases unity by bringing groups together and strengthening their ability to carry the NA message.

1234

GSURelationship of GSUs to LSUsLSU

GSU

GSU

GSU

GSU

GSU

GSU

There may be one or many GSUs within the LSU boundaries

LSUGSUNA GroupGSU Options: Linear and 2-Track

Communities have the flexible option to send Group Delegates directly to the LSU, or send delegates from their GSU on behalf of all groups within that GSU,

Local Service Unit

LSUThe LSU is the workhorse of the service system, responsible for the bulk of local services.

Wherever possible and practical, the LSU will be bound by recognized geography (e.g. town, county.)

The LSU is plan-driven

NA Group

GSUThe LSU is an Assembly

Local Service Board

NA Group

NA GroupThe LSU isnt really an entity as much as a collaborative planning assembly comprised of Group and/or GSU Delegates, and the Local Service Board

NA Group

Local Service Board

Local Service Board

Meets Monthly (or as needed)

Admin officers & delegates to the next level of service

Oversees workgroups

coordinates planning assemblies - develops budgets and plan

maintains external relationships

Local Planning Conference

LSUA 3-4 times / year event; LSB elected here

Consists of delegates from both GSUs and LSUs, Local Service Board members, Project and/or workgroup leads, interested members

One meeting a year is the Annual Planning Assembly

Local Planning Conference

LSUMay be some focused sessions, like a session for interface with another level (collaborative) like CAR Workshops today or a training

Primary focus: executing this quarters step in the annual planning cycle

Consensus decisions

Annual Planning Assembly

LSUOne major check-in and refocusing event in the cycle each year

Scanning, reaffirming priorities, setting new priorities

May complete some workgroups and begin others

Group delegates, GSU delegates, LSB, project coordinators & workgroup members + any interested members

NA Group

GSUThe LSU is an Assembly

Local Service Board

NA Group

NA GroupThe LSU isnt really an entity as much as a collaborative planning assembly comprised of Group and/or GSU Delegates, and the Local Service Board

NA Group

Complex service decisions are often made by inexperienced trusted servantsKey Challenges in our current structureMany members are unwilling to serve on subcommittees, meaning we have too few trusted servants

The atmosphere in some service meetings is off-putting

123Separates NA business from group concerns allowing the business to be carried out by members who may have received some service mentorship at the GSU.Key Solutions provided by an LSU:Project-based service provision is more attractive to some members

Where possible consensus-based decision making is used rather than motions

123Synching planning cycles throughout the system

Local issues to resolveFund flow, including how GSU is funded (if the GSU needs funds)

Literature distribution

Who determines LSU boundaries?1234Group Support and Local Services Update

Benefits, Challenges and Solutions

To stay involved, visit the Service System project page:

http://www.na.org/servicesystem

15 Minute Break!

Service System Session 2

Intermediate/State Bodies and WSC Seating

Intermediate BodiesOccupy the space between 2 or more service bodies as needed; like an accordion

Formed based on identified need through planning process

Facilitate communication; may deliver some services

Intermediate BodiesNot a place-holder to retain existing structure. Needs-based

Not shared services in the sense that it exists between LSU and State, not between two LSUs

More discussion, creativity, experience is needed to further define this level

LSU

GSUIntermediate Body Example 1

Intermediate BodyGSUs may need an Intermediate body to perform some services for them in a particularly dense or rural community, or to deal with language needs

GSU

GSU

LSUIntermediate Body Example 2

Intermediate BodyLSUs may need an Intermediate body to perform some services for them in a particularly dense or rural community, or to reduce the size of the State Assembly

State/National Services

LSULSU

LSUShared Services are not Intermediate Bodiesshared services are not intermediate bodies; and arent currently covered in the proposals

LSUSharedServicesWe welcome experience on how to effectively manage shared servicesConsists of a state, province, or country

Could consist of neighboring states, provinces, or countries for seating purposes

Provides services that cover the whole state, province, or country

Border communities may join neighboring states if practical

State/National ServicesIntended Services:

Interact with government and professional bodies

Organize assemblies and conventions

Coordinate centralized resources

Provide a communication link

State/National Services

World Service ConferenceCurrent WSC SeatingCurrently, 118 Regions send delegates to the WSC. Zones are not part of the Delegation StreamRegion(RSC)Zones

Region(RSC)

Region(RSC)

Region(RSC)Zones

World Service ConferenceCurrent WSC SeatingThe proposal is to seat States/Countries or Provinces at the WSC. The role of Zones would remain unchangedZones

State Nation or Province

State Nation or Province

This will help us reduce the size of the conference and base seating on Geographically defined BoundariesState/Nation/Province WSC SeatingBasic model going in: US States, Canadian Provinces, Nations elsewhere

Identify anomalies in this, such as perhaps Brazil, Mexico, Russia and make appropriate adaptations

Additional anomalies may be, for example, New England or other smaller states which could combine

Need more definition about what constitutes a state versus a nation

No proposed changes to current zonesService System issues to resolveWho creates intermediate bodies?

Who determines LSU boundaries?12345Legal issues: Corporations, insurance, RSOsHow do shared services committees work?

State/Nation Anomalies and how to identify and resolve - Further seating criteria

6Synching planning cycles throughout the system

State/National Services and Intermediate Bodies

Benefits, Challenges and Solutions

NCRSCRD@norcalna.org

www.na.org/servicesystem

Questions? Need More Information?Feel free to contact us.