Service Professional Advisory Council

Technology Tools Available to Service Professionals

Chris Greenough, Team Lead, Enterprise Information SolutionsDan Stoffel, Associate Director, e-Learning Center

Technology Tools Available to Service Professionals

Overview• Tools are available to all staff (not

just SPs)• We’ll discuss some of our favorite

NAU and non-NAU tools• What did we forget? (Your faves)• How to get help!

Google Apps for Education

• Includes NAU Gmail, Google Drive, Calendar, Sites and Groups

• Share documents and work collaboratively without having to pass emails around and keep track of the latest

• Use Sites to create an Intranet for your staff (even student employees)

• Use Forms to conduct surveys• Request your Google Apps account here:

http://mail.nau.edu

Blackboard Collaborate

• Web conferencing software included with NAU’s Blackboard Learn license

• Conduct meetings for people at a distance• Share text, PowerPoint slides, audio (voice

over IP and teleconference), video, application sharing and more

• Available through Bb Learn courses for instructors

• Non-instructors, request access from ELC: elc-help@nau.edu

Microsoft Lync

• More than just an IM client!• Use as your phone – make or take “office

calls” from anywhere• Share video from your webcam• Share files and your desktop• Invite multiple people to one conversation• Available for mobile devices• Access and help from ITS Solution Center:

Ask-ITS@nau.edu or 928-523-1511

Lynda.com

• Almost 1500 training tutorials free to all staff, faculty and students

• Topics include technology, supervisory skills, web design, even photography!

• Mobile access available• Download your course files if you wish• Bookmark your place in a tutorial• Access at http://nau.edu/lynda

In-Person Training

• Being offered now! Examples:• Becoming an Effective Presenter• Creating Successful eNewsletters• Ektron CMS Publisher Training• Enterprise Reporting Open Lab Sessions• Harnessing the Power of Social Media at

NAU• Organization and Time Management with

Outlook• Photoshop: Just the Basics

• http://nau.edu/its/training/

Listserv

• Mailing lists for organizations, departments, meeting groups, etc. that let you just remember one email address instead of dozens or hundreds

• Manage subscribers, options, owners and more through a simple web interface

• May have multiple owners and editors• Request a new listserv or manage a current

one here: http://nau.edu/its/listserv

SelectSurvey

• Create and manage surveys via the web• 21 question types• Branching and condition logic• Reports exportable to Excel• Request access and find support here:

http://nau.edu/its/services/selectsurvey

Home Drive - Bonsai

• Backed up and secure• Easy migration to new computer• Remote access via VPN• Overwrite a file? Recover it with a click of a

button.• Request access and find support here:

http://nau.edu/ITS/Services/HomeDriveFS/

Ad-hoc File Exchange

• Using existing Blackboard Learn• Send to specific people at NAU• Send files to people external to NAU• Support for files larger then email• Secure• More information:

http://nau.edu/its/learn/bblearn/file-share/

Free & Discounted Software/Hardware

• Discounts for Adobe Software Personal/Home Purchase

• http://nau.edu/its/services/adobepersonal/

• Free Sophos Antivirus• http://nau.edu/its/learn/sophosconfig/

• Heavy Discounts for Microsoft Software (Office, Word, Excel…)

• http://www.microsofthup.com

• Dell and Apple Hardware Discounts• http://nau.edu/its/services/computers/personal/

Non-NAU Tools – Prezi

• Dynamic presentation software• Store presentations on the web• Present from the web or download your

presentation• Upgraded EDU account available free to

those with .edu email (e.g., you!)• Check it out here: http://prezi.com

Non-NAU Tools – Password Managers

• Save account logins and passwords for all of your accounts

• Also save credit card, bank and other info• Use one master password to access• Auto-login for authenticated websites• Access from anywhere (including your phone or

tablet) using Dropbox or other services• Make sure to use a secure, encrypted, reputable

product (well worth a few $$ a year!)• Examples:

– 1Password, KeePass

Non-NAU Tools – Polls.bb

• Real-time polling• Ask a question and get immediate results• Add interactivity to presentations by getting

your audience involved• Poll your officemates• http://polls.bb/

Your Favorites

What did we forget? What are some of your favorite tools?

How to Get Help

• ITS-Supported toolsITS Solution CenterAsk-ITS or 928-523-1511nau.edu/its

• Other tools– Check for built-in online help– Buy a beer for a tech-savvy colleague– Google is your friend!