Service offer 2016 slideshare
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13-Sep-2014 -
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Transcript of Service offer 2016 slideshare
![Page 1: Service offer 2016 slideshare](https://reader033.fdocuments.us/reader033/viewer/2022061104/541480688d7f72536c8b45fd/html5/thumbnails/1.jpg)
2016 SERVICE
A Future ServiceWorkshop
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If it can happen in kenya
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REVOLUTIONARY FACTORS AFFECTING SERVICE
Smart TechnologyFirst Fully Mobile Customers
M- CommerceVideo
Gen y , I-Gen Customers, Ageing UK
= Fragmentation and Need for speed
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Renewal Move–on Up Sell
Introduction to Service
and adaptation
Mid Servi
ce Revie
ws
ServiceReview and Evaluation
Pre – AllocationAmbition Assessment
Service Cycle
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Three Customer Profiles
1 2 3 Three Customer Deals
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Predictive Profiling
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Collaborative Learning via Bromford Connect
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The 2016 Sign Up
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Mobile as window to BromfordMobile as window to customer
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Resolution by social collaboration
The 80/20 becomes the 90/10
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LOW LEVEL COMPLAINTSLOW LEVEL ARREARS VISITS
LOW LEVEL SKILLS + SUPPORTLOW LEVEL ASB
PHYSICAL INTERVENTIONS REPLACED
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Ease of Payment and Mobile Commerce
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Intuitive voice, video and sms integrated within customer journey
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The Home That Always Worked
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M powered homes
M powered customers
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GEO-MAPPED COMMUNITIESGEO-MAPPED CUSTOMERS
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NETWORKED NEIGHBOURHOODS
Volunteer community managers
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HYPER LOCAL COMMUNICATIONS
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discussion