SERVICE & MAINTENANCEwww.fiagon.com

Fiagon North America Austin, Texas

Ph: 512-383-8580

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SERVICE YOU C AN TRUST

With a powerful piece of equipment like the Fiagon Navigation System, maintaining it at optimal performance is a must. That’s why Fiagon offers flexible options for service contracts—ensuring that your needs are met, your investment is protected, and your patients continue to get the safest possible care.

Fiagon has a service package that fits your needs, regardless of the size of your clinic. Our standard service package offers the essential, hassel-free support perfect for a practice with lower procedure volume. Higher volume facilities may find their needs better met with Fiagon’s deluxe service plan, designed with every contingency in mind. You may choose to customize to your needs with our à la carte options.

Protect your investment. Stay on the cutting edge with a Fiagon Service Package.

Low Volume High VolumeLow Volume PROCEDURE VOLUME

Standard Package

Deluxe Package

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*$6,975 per year, discounts are applied for multi-year plans *$9,975 per year, discounts are applied for multi-year plans

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STANDARD SER VICE PACK AGE DELUXE SER VICE PACK AGE

Get up and running, without missing a beatFacilities with higher procedure volumes benefit from a service package with the most extensive menu of maintenance and repair options to provide seamless navigation. In addition to the services in the Standard Package, the Deluxe Service Package offers:

Everything you need, when you need it mostPractices with a lower procedure volume may consider the Standard Service Package to address the most critical needs. It offers key features for intraoperative excellence, including:

$9,975*

Software UpdatesUnlimited access to the most up-to-date software and

features

Extended 12 Month Manufacturer’s WarrantyReplacement of any malfunctioning hardware or software

components covered under the warranty

24 Hour Technical Support HotlineInstant contact to Fiagon support technicians

Equipment InstallationInstallation and configuration of the Fiagon Navigation

System by a certified technician

Annual Product Training/ In-serviceInitial and annual system training for the facility staff

by a certified technician

System Replacement GuaranteeIn the event of an issue, Fiagon will replace your

Navigation System the next day

Bi-annual System Diagnostics ReportIncludes disk defragging and cleaning for improved performance and patient registration feedback with

focused registration tips

Network Configuration & InstallationA network connection setup between the Fiagon Navigation System and the facility’s CT scanner to

easily retrieve and load patient scans

Annual on-site visit by Fiagon technicianComplete system diagnostic and calibration test ensuring

optimal performance

Deluxe Service

Package

Software UpdatesUnlimited access to the most up-to-date software and

features

System Replacement GuaranteeIn the event of an issue, Fiagon will replace your Navigation

System within 5 business days

Extended 12 Month Manufacturer’s WarrantyReplacement of any malfunctioning hardware or software

components covered under the warranty

Equipment InstallationInstallation and configuration of the Fiagon Navigation

System by a certified technician

Annual System Diagnostics ReportIncludes disk defragging and cleaning for improved performance and patient registration feedback with

focused registration tips$6,975*

Standard Service

Package Product Training/ In-serviceInitial system training for the facility staff by a certified

technician

24 Hour Technical Support HotlineInstant contact to Fiagon support technicians

Fiagon Support LocalizerAn additional patient localizer is provided complimentary

ensuring no procedure is ever missed

Fiagon Support LocalizerAn additional patient localizer is provided complimentary

ensuring no procedure is ever missed

Updates

Integration

Expert Training

Hands-onService

CustomizationOptimalPerformance

ExtendedWarranty

Expansion

Reliability SeamlessNavigation

SystemReplacement

24-HourSupport

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À L A C ARTE SER VICE OFFERINGS

Build our services as you go

$ 3,800

$ 4,200

$ 6,200

Expand upon either of our service packages with our à la carte options. These allow you to elect services on an as-needed basis. À la carte services include:

— Network Installation & Configuration

— On-Site Technician Visit

— PACS Integration

— Software Expansion

$ 11,500 $ 11,500 $ 11,500 $ 12,500

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CMF/ PLASTICS

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SKULL BASE

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