Service Level Agreement - Rutgers University...Services 848-932-4805 [email protected] Jack...

40
Transportation Services - New Brunswick Service Level Agreement July 1, 2019

Transcript of Service Level Agreement - Rutgers University...Services 848-932-4805 [email protected] Jack...

Page 1: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Transportation Services - New Brunswick

ServiceLevelAgreement

July 1, 2019

Page 2: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation
Page 3: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

TABLE OF CONTENTS

1.0 Service Level Agreement Overview 1

2.0 Description of Services 1

3.0 Service Costs 2

4.0 Service Provider Responsibilities 3

5.0 Problem Management 3

6.0 Key Performance Indicators and Metrics 3

7.0 Periodic Review Process 4

8.0 Out of Scope Services 4

Exhibit A - Maps

Exhibit B - Schedule

Page 4: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 1

1.0 SERVICE LEVEL AGREEMENT OVERVIEW

This Service Level Agreement (SLA) is intended to identify the basic services, and any agreed upon optional services provided by the Department of Transportation Services (DOTs).

This SLA covers the period from July 1, 2019 to June 30, 2020 and will be reviewed and revised at the end of this period.

2.0 DESCRIPTION OF SERVICES

The Rutgers University New Brunswick/Piscataway Campus Bus/Shuttle Service uses lift-equipped accessible buses on various routes to provide reliable and safe transportation within or between the College Avenue, Busch, Livingston, Cook & Douglass Campuses. Accessible bus service is available to all members of the Rutgers University community.

Detailed information can be located at https://ipo.rutgers.edu/dots/buses-shuttle

Bus Route Descriptions & Schedules

New Brunswick/Piscataway Campus Bus Route Descriptions (Exhibit A provides the details of each route):

• Route A: (https://ipo.rutgers.edu/files/arouteonlinedescription2017-18pdf)College Avenue & Busch Campuses (Stadium area first serviced in Busch Campus) • Route B: (https://ipo.rutgers.edu/files/brouteonlinedescription2017-18pdf)Livingston & Busch Campuses • Route C: (https://ipo.rutgers.edu/files/crouteonlinedescriptionfall2012pdf)Busch Commuter Shuttle • Route EE: (https://ipo.rutgers.edu/files/eerouteonlinedescriptionfall2012pdf)College Avenue, Douglass & Cook Campuses; via Downtown New Brunswick/George Street • Route F: (https://ipo.rutgers.edu/files/frouteonlinedescripstartingfall2012pdf)College Avenue, Douglass & Cook Campuses; via Route 18. • Route H: (https://ipo.rutgers.edu/files/hrouteonlinedescription2017-18pdf)College Avenue & Busch Campuses (Stadium last area serviced in Busch Campus) • Route LX: (https://ipo.rutgers.edu/files/lxrouteonlinedescription2017-18pdf)College Avenue & Livingston Campuses • Route REXL: (https://ipo.rutgers.edu/files/rexlrouteonlinedescriptionfall2012pdf)Douglass & Livingston Campuses • Route REXB: (https://ipo.rutgers.edu/files/rexbrouteonlinedescriptionfall2012pdf)Douglass & Busch Campuses • Route Weekend 1: (https://ipo.rutgers.edu/files/weekend1onlinedescriptionfall2012pdf)College Avenue, Busch, Livingston, Cook/Douglass Campuses • Route Weekend 2: (https://ipo.rutgers.edu/files/weekend2onlinedescriptionfall2012pdf)

Page 5: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 2

College Avenue, Cook/Douglass, Livingston, Busch Campuses • Route All Campus: (https://ipo.rutgers.edu/files/allcampusesonlinedescriptionfall2012pdf)College Avenue, Busch, Livingston, Cook/Douglass Campuses

New Brunswick/Piscataway Campus Bus Schedules (Exhibit B provides the details of each route):

The Official Rutgers University App - Transloc

Rutgers University uses Transloc as its mobile app for various platforms and devices that can be used to connect to the university from anywhere. The app delineates in real time bus arrivals. More information can be found at http://oss.rutgers.edu/mobile/.

The Cook/Douglas Library Shuttle

The Cook/Douglass Library Shuttle services the Cook/Douglass Campuses only, looping to and from the Mabel Smith Douglass Library, the various Academic Departments-Buildings and the Residence Halls. All Campus Bus stops are also serviced.

It is in service Sunday through Thursday during the Fall & Spring Semesters; from 10:00 PM until 2:00 AM. There is no service Friday and Saturday nights.

The shuttle does not operate during Thanksgiving Holiday Period, Christmas-New Years’ Holiday Period, Winter Break, Spring Break, Summer Break-Session.

The Knight Mover: 732-932-RIDE (7433)

The Knight Mover provides transportation within or between all of the Rutgers University New Brunswick & Piscataway Campuses after the Intercampus Transit System ceases to operate for the night. This service is open only to Rutgers University affiliated persons (Faculty, Staff and Students). Individuals must show valid university ID to the driver in order to board the Knight Mover shuttle. Service can be accessed by calling the Knight Mover telephone number.

During the Fall and Spring Semesters: The Knight Mover Service operates from 3:00 AM until 6:00 AM Monday through Thursday morning. New requests are not taken after 5:45 AM in order to be able to complete any pending requests before 6:00 AM when the normal morning Campus Bus service begins. The Knight Mover does not operate Friday through Sunday mornings as the normal Campus Bus service is running.

3.0 SERVICE COSTS

In developing the fiscal operating budget (Cost Pool), there are numerous assumptions and sensitivities that are addressed. These include but are not limited to:

Page 6: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 3

1. Changes in aligned employees collective bargaining agreements.2. Fluctuation in fringe benefit rates.3. Rise in contract, equipment and supply costs.4. Rise in fuel cost.

4.0 SERVICE PROVIDER RESPONSIBILITIES

DOTs manages the service by providing oversight to First Transit. DOTs will communicate any service changes or issues with the service.

5.0 PROBLEM MANAGEMENT

DOTs works with First Transit directly if there are bus breakdowns or emergencies. All these issues are handled by DOTs and its provider First Transit.

5.1 Support & Problem Escalation Contact List

Support Help Line

Name Role Phone Email

Bus Dispatch Dispatch 848-932-7817 [email protected]

Support Contacts

John Karakoglou Manager of Transit Services

848-932-4805 [email protected]

Jack Molenaar Senior Director of DOTs

973-353-2574 [email protected]

Escalation Contacts

John Shulack Vice President, Facilities

848-445-2460 [email protected]

6.0 KEY PERFORMANCE INDICATORS AND METRICS

• On time performance – Percentage on time by day/week/month• Missed trips – Number of instances/percentage of total/root cause• Fleet status – Percentage out of service/availability vs. demand• Staffing status – Current vacancies/turnover percentage/staffing actions• Accidents/Incidents – Accident/injury frequency rate/serious incidents• Mechanical Road Calls – Number of instances/root cause

Page 7: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 4

7.0 PERIODIC REVIEW PROCESS

This SLA is a living document and will be reviewed and updated at a minimum of once per fiscal year. Contents of this document may be amended as required, provided mutual agreement is obtained and communicated to all affected parties. DOTs will incorporate all subsequent revisions and obtain mutual agreements/approvals as required.

8.0 OUT OF SCOPE SERVICES

Rutgers Charter Bus Rentals

For more information on the Rutgers Charter buses please call, 848-932-4811.

Page 8: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NB/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 5

Exhibit A Maps

Page 9: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 College Avenue Student Center

2 Scott Hall

3 Student Activities Center

4 Visitor Center

5 Stadium West Lot

6 Werblin Recreation Center (Rear Entrance)

7 Hill Center

8 Science Buildings(across from the ARC)

9 Library of Science & Medicine

10 Busch Suites

11 Busch Student Center

12 Buell Apartments

13 Werblin Recreation Center (Front Entrance)

Page 10: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 Livingston Student Center

2 Quads

3* Busch/Livingston Health Center

* Only the “B-He” designated bus still service this stop.

4 Werblin Rec. Center (Rear Entrance)

5 Hill Center

6 Science Buildings(across from the ARC)

7 Library of Science & Medicine

8 Busch Suites

9 Busch Student Center

10 Livingston Plaza

Page 11: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 Stadium West Lot2 Werblin Rec. Center

(Rear Entrance)3 Hill Center4 Allison Road Classroom

Building5 Hill Center

Page 12: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 College Avenue Student Center

2 Scott Hall

3 NB Train Station (Somerset Street side)

4 George Street Southbound at Paterson Street

5 290 George Street (formerly Rockoff Hall)

6 Public Safety Building (George Street southbound)

7 Red Oak Lane

8 Lipman Hall

9 Food Science Building

10 Biel Road

11 Henderson Apartments

12 Katzenbach

13 Gibbons

14 College Hall

15 Public Safety Building (George Street northbound)

16 George Street Northbound at Liberty Street

17 George Street Northbound at Paterson Street

18 NB Train Station (George Street side)

19 Zimmerli Art Museum

20 Student Activities Center

Page 13: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 College Avenue Student Center

2 Scott Hall

3 Public Safety Building (Commercial Avenue side)

4 Red Oak Lane

5 Lipman Hall

6 Food Science Building

7 Biel Road

8 Henderson Apartments

9 Katzenbach

10 Gibbons

11 College Hall

12 Student Activities Center

Page 14: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 Busch Student Center

2 Davidson Hall

3 Library of Science & Medicine

4 Allison Road Classroom Building

5 Hill Center

6 Stadium West Lot

7 College Avenue Student Center

8 Scott Hall

9* NB Train Station (Somerset Street side)

* Stop serviced starting after 9:30 PM weeknights.

10 Student Activities Center

11 Werblin Recreation Center (Front Entrance)

12 Buell Apartments

Page 15: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 Livingston Center

2 Quads

3 College Avenue Student Center

4 Scott Hall

5* NB Train Station (Somerset Street side)

* Stop serviced starting after 9:30 PM weeknights.

6 Student Activities Center

7 Livingston Plaza

Page 16: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map

Stop Name

1 Red Oak Lane

2 Lipman Hall

3 College Hall

4** Bravo Supermarket** Stop serviced starting after 9:00 PM

weeknights.

5 Hill Center (heading towards the ARC)

6 Allison Road Classroom Building

7 Hill Center (heading away from the ARC)

8* Public Safety Building (Commercial Avenue side)

* Stop serviced before 9:00 PM weeknights.

9** 290 George Street (Formerly Rockoff Hall)** Stop serviced starting after 9:00 PM

weeknights.

Page 17: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map Stop Name

1 College Avenue Student Center

2 Scott Hall

3 NB Train Station (Somerset Street side)

4 Student Activities Center

5 Visitor Center

6 Werblin Recreation Center (Rear Entrance)

7 Hill Center

8 Science Buildings

9 Library of Science & Medicine

10 Busch Suites

11 Busch Student Center

12 Livingston Plaza

13 Livingston Student Center

14 Quads

15 Student Activities Center (George St southbound)

16 Public Safety Building (Commercial Avenue side)

17 Red Oak Lane

18 Lipman Hall

19 Food Science Building

20 Biel Road

21 Henderson Apartments

22 Katzenbach

23 Gibbons

24 College Hall

25 Public Safety Building (George Street northbound)

26 George Street Northbound at Liberty Street

27 George Street Northbound at Paterson Street

28 NB Train Station (George Street side)

29 Zimmerli Art Museum

Page 18: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map Stop Name

1 College Avenue Student Center

2 Scott Hall

3 NB Train Station (Somerset Street side)

4 George Street Southbound at Paterson Street

5 290 George Street (formerly Rockoff Hall)

6 Public Safety Building (George Street Southbound)

7 Red Oak Lane

8 Lipman Hall

9 Food Science Building

10 Biel Road

11 Henderson Apartments

12 Katzenbach

13 Gibbons

14 College Hall

15 Student Activities Center

16 Livingston Plaza

17 Livingston Student Center

18 Quads

19 Busch Student Center

20 Davidson Hall

21 Library of Science & Medicine

22 Allison Road Classroom Building

23 Hill Center

Page 19: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stop # on Map Stop Name

1 College Avenue Student Center

2 Scott Hall

3 NB Train Station (Somerset Street side)

4 Student Activities Center

5 Visitor Center

6 Werblin Recreation Center (Rear Entrance)

7 Hill Center

8 Science Buildings

9 Library of Science & Medicine

10 Busch Suites

11 Busch Student Center

12 Livingston Plaza

13 Livingston Student Center

14 Quads

15 Student Activities Center (George St southbound)

16 Public Safety Building (Commercial Avenue side)

17 Red Oak Lane

18 Lipman Hall

19 Food Science Building

20 Biel Road

21 Henderson Apartments

22 Katzenbach

23 Gibbons

24 College Hall

25 Public Safety Building (George Street northbound)

26 George Street Northbound at Liberty Street

27 George Street Northbound at Paterson Street

28 NB Train Station (George Street side)

29 Zimmerli Art Museum

Page 20: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

REMINDERS:

PASSENGERS CAN GET ON OR OFF THE SHUTTLE ANYWHERE ALONG THE PORTION OF THE ROUTE BETWEEN THE SOMERSET STREET TRAIN STATION UP UNTIL COLLEGE AVENUE STUDENT CENTER. HOWEVER, THE SHUTTLE IS NOT PERMITTED TO LET PEOPLE ON OR OFF THE BUS IN THE MIDDLE OF THE CITY STREET AT ANY TIME. PICKUPS AND DROPOFFS MUST BE DONE AT A CORNER / INTERSECTION. PLEASE FLAG DOWN THE SHUTTLE IN SUCH AN AREA AS IT APPROACHES TO BOARD. WHEN BOARDING THE SHUTTLE, PLEASE INFORM THE DRIVER OF YOUR DESTINATION OR SIGNAL THE “STOP REQUEST” WELL IN ADVANCE OF REACHING YOUR INTENDED DESTINATION.

ALSO REMEMBER THAT THE SHUTTLE COULD DEVIATE FROM ITS NORMAL ROUTE DUE TO ROAD CLOSURES / DETOURS TAKING PLACE ALONG/NEAR ITS ROUTE. PLEASE CHECK WITH THE DRIVER BEFORE/UPON BOARDING THE SHUTTLE.

HOURS OF SERVICE: FALL / SPRING SEMESTERS WEEKDAYS: 6 AM until 2 AM.

WINTER BREAK, SPRING BREAK, SUMMER WEEKDAYS:6 AM until 9 AM; and 4 PM until 7 PM.

**NBQ1S ONLY SERVICES THE BUCCLEUCH PARK AREA (ST. PETER’S AND COLONY HOUSE STOPS) BETWEEN 6 AM until 9 AM and 4 PM until 8 PM (7 PM during the Semester breaks/Summer).

Track the buses online via the TransLoc website (https://rutgers.transloc.com/) or via the TransLoc Rider app.

Page 21: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

REMINDERS:

PASSENGERS CAN GET ON OR OFF THE SHUTTLE ANYWHERE ALONG THE PORTION OF THE ROUTE BETWEEN THE COLLEGE AVENUE STUDENT CENTER UP UNTIL THE SCHOOL OF NURSING. HOWEVER, THE SHUTTLE IS NOT PERMITTED TO LET PEOPLE ON OR OFF THE BUS IN THE MIDDLE OF THE CITY STREET AT ANY TIME. PICKUPS AND DROPOFFS MUST BE DONE AT A CORNER / INTERSECTION. PLEASE FLAG DOWN THE SHUTTLE IN SUCH AN AREA AS IT APPROACHES TO BOARD. WHEN BOARDING THE SHUTTLE, PLEASE INFORM THE DRIVER OF YOUR DESTINATION OR SIGNAL THE “STOP REQUEST” WELL IN ADVANCE OF REACHING YOUR INTENDED DESTINATION.

ALSO REMEMBER THAT THE SHUTTLE COULD DEVIATE FROM ITS NORMAL ROUTE DUE TO ROAD CLOSURES / DETOURS TAKING PLACE ALONG/NEAR ITS ROUTE. PLEASE CHECK WITH THE DRIVER BEFORE/UPON BOARDING THE SHUTTLE.

HOURS OF SERVICE:

FALL / SPRING SEMESTERS WEEKDAYS: 6:15 AM until 9:45 PM.

WINTER BREAK, SPRING BREAK, SUMMER WEEKDAYS:DOES NOT RUN DURING THIS PERIOD.

**NBQ2S ONLY SERVICES THE BUCCLEUCH PARK AREA (ST. PETER’S AND COLONY HOUSE STOPS) BETWEEN 6 AM until 9 AM and 4 PM until 8 PM.

Track the buses online via the TransLoc website (https://rutgers.transloc.com/) or via the TransLoc Rider app.

Page 22: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NEWARK/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 7

Exhibit B Schedules

Page 23: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Hill Center

Science Buildings

(across from the ARC)

Library of Science & Medicine

Busch Suites

Busch Student Center

Buell Apartments

Visitor Center

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

College Avenue Campus Busch Campus

START OF ROUTE

College Avenue Student Center

Scott Hall

Student Activities Center

Stadium West Lot

Werblin Recreation Center

(Rear of building on the Frelinghuysen Road

side)

Werblin Recreation Center

(Front of building on the Bartholomew Road

side)

BACK TO

START OF

ROUTE

Page 24: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

Health Center

LivingstonCampus Busch Campus

START OF ROUTE

Livingston Student Center Quads

Werblin Recreation Center

(Rear of building on the Frelinghuysen Road

side)

Hill Center Science Buildings

(across from the

ARC)

Library of Science & Medicine

Busch Suites

LivingstonCampus

Livingston Plaza

BACK TO

START OF

ROUTE

NOTE: Only one “B” bus designated as the “B-He” will service the Health Center. NO other “B” bus will stop here.

Busch Student Center

Page 25: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Stadium West Lot

Hill Center (North/

towards the ARC)

Allison Road

Classroom Building

Hill Center (South/

Towards the Stadium)

Busch Campus

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

Werblin Recreation

Center

(Rear of building on the Frelinghuysen

Road side)

START OF

ROUTE

BACK TO

START OF

ROUTE

Page 26: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

College HallKatzenbach

HendersonApts

Biel Road

Food Science Building

Lipman Hall

Red Oak Lane

Gibbons Public Safety Building (George Street

Northbound)

290 George Street

(Formerly Rockoff

Hall)

Downtown New

Brunswick

College Avenue Campus

Public Safety

Building (George Street

Southbound)

Paterson Street (near the Rite Aid:

George Street Southbound &

Paterson Street)

Train Station (George Street by Albany Street)

Scott Hall

Train Station (Somerset Street by George Street)

Zimmerli Art

Museum

Student Activities Center

Paterson Street (by the Burger King: George

Street Northbound & Paterson Street)

Liberty Street

(George Street

Northbound & Liberty Street)

START OF ROUTE

BACK TO

START OF

ROUTE

Downtown New

Brunswick

College Avenue CampusCook & Douglass Campuses

College Avenue Student Center

Page 27: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

START OF ROUTE

Red Oak Lane

Lipman Hall

Food Science Building

Biel Road

HendersonApts

Katzenbach

Gibbons

College Hall

Student Activities Center

Scott Hall

BACK TO

START OF

ROUTECollege Avenue Student Center

Cook & Douglass CampusesDowntown

New Brunswick

College Avenue Campus

Public Safety Building (Paul Robeson Blvd

side)

Page 28: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Hill Center

Allison Road Classroom

Building

Library of Science & Medicine

Davidson Hall

Buell Apartments

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

College Avenue CampusBusch Campus

START OF ROUTE

Scott Hall

Student Activities Center

Stadium West Lot

Werblin Recreation Center

(Front of building on the Bartholomew Road

side)

BACK TO

START OF

ROUTE

Busch Campus

Train Station

(Somerset Street by George Street)

BEFORE 9:30 PM

AFTER 9:30 PM

College Avenue Student Center

Busch Student Center

Page 30: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

START OF ROUTE

Downtown New

Brunswick

LivingstonCampus

BEFORE 9 PM

AFTER 9 PM

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

BEFORE 9 PM

BACK TO

START OF

ROUTE

Downtown New

Brunswick

AFTER 9 PM

Livingston Plaza

Livingston Student Center

Douglass Campus

Red Oak Lane

Lipman Hall

College Hall

Bravo Supermarket

(George Street

Northbound & Morris Street)

290 George Street

(Formerly Rockoff Hall)

Public Safety Building (Paul Robeson Blvd

side)

Page 31: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Red Oak Lane

Lipman Hall

College Hall Hill Center

Allison Road

Classroom Building

Douglass Campus

Bravo Supermarket

(George Street

Northbound & Morris Street)

START OF ROUTE

Downtown New

Brunswick

Busch Campus

BEFORE 9 PM

AFTER 9 PM

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

BEFORE 9 PM

BACK TO

START OF

ROUTE

Downtown New

Brunswick

AFTER 9 PM

Hill Center

290 George Street

(Formerly Rockoff Hall)

Public Safety Building (Paul Robeson Blvd

side)

Page 32: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Public Safety

Building

TO LIVINGSTON CAMPUS

TO COOK/DOUGLASS CAMPUSES

FROM BUSCH

CAMPUS

Back to Start

Starting Point

FROM DOWNTOWN

NEW BRUNSWICK

Student Activities Center

(Paul Robeson Blvd side)

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

Student Activities Center

(George Street southbound side)

Train Station (Somerset Street by

George Street)

Livingston Plaza

Livingston Student Center

Quads

Red Oak Lane

Lipman Hall

Food Science Building

Biel Road

HendersonApts

Katzenbach Gibbons College Hall

Public Safety

Building (George St.Northbound)

Liberty Street (George St. &

Liberty Street)

Paterson Street (by the Burger King:

George St. Northbound &

Paterson Street)

Train Station(George Street

by Albany Street)

Zimmerli Art

Museum

Werblin Recreation

Center

(Rear of building on the

Frelinghuysen Road side)

Visitor Center

Busch Suites

Science Buildings

(across from the ARC)

Downtown New Brunswick

Downtown New Brunswick

College Avenue Campus

College Avenue Campus

College Avenue CampusCook & Douglass Campuses

Livingston Campus

Busch Campus

College Avenue Student Center

Scott Hall

Student Activities Center

Hill Center

Library of Science & Medicine

Busch Student Center

Page 33: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Scott Hall

Public Safety

Building (George Street

Southbound)

TO COLLEGE AVE CAMPUS

Back to Start

Starting Point

FROM COOK/ DOUGLASS CAMPUSES

College Avenue Student Center

Train Station (Somerset Street by George Street)

Red Oak Lane

Lipman Hall

Food Sciences Building

Biel Road

HendersonApts

Katzenbach

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

Gibbons College Hall

Student Activities Center

Livingston Plaza

Livingston Student Center

Quads Busch Student Center

Davidson Hall

Allison Road

Classroom Building

Library of Science & Medicine

Hill Center

College Avenue Campus

College Avenue Campus

Downtown New Brunswick Cook & Douglass Campuses

Busch Campus

290 George Street

(Formerly Rockoff

Hall)

Paterson Street

(George Street

Southbound & Paterson Street)

Livingston Campus

Page 34: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

Public Safety

Building

TO LIVINGSTON CAMPUS

TO COOK/DOUGLASS CAMPUSES

FROM BUSCH

CAMPUS

Back to Start

Starting Point

FROM DOWNTOWN

NEW BRUNSWICK

Student Activities Center

(Paul Robeson Blvd side)

Due to scheduled events & unforeseeable events/detours, the buses could be delayed and/or some bus stops may be bypassed.

Student Activities Center

(George Street southbound side)

Train Station (Somerset Street by

George Street)

Livingston Plaza

Livingston Student Center

Quads

Red Oak Lane

Lipman Hall

Food Sciences Building

Biel Road

HendersonApts

Katzenbach Gibbons College Hall

Public Safety

Building (George St.Northbound)

Liberty Street (George St. &

Liberty Street)

Paterson Street (by the Burger King:

George St. Northbound &

Paterson Street)

Train Station(George Street

by Albany Street)

Zimmerli Art

Museum

Werblin Recreation

Center

(Rear of building on the

Frelinghuysen Road side)

Visitor Center

Busch Suites

Science Buildings

(across from the ARC)

Downtown New Brunswick

Downtown New Brunswick

College Avenue Campus

College Avenue Campus

College Avenue CampusCook & Douglass Campuses

Livingston Campus

Busch Campus

College Avenue Student Center

Scott Hall

Student Activities Center

Hill Center

Library of Science & Medicine

Busch Student Center

Page 35: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

DEPARTMENT OF TRANSPORTATION SERVICES (NEWARK/RBHS REGIONAL) SERVICE LEVEL AGREEMENT

Page 8

Exhibit C Charter Bus Request

Page 36: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

10/18/2019 TransportReq.aspx

https://park.ufcp.rutgers.edu/SpecialTransport/

SPECIAL TRANSPORTATION REQUEST FORM

PLEASE COMPLETE AND SUBMIT FORM BELOW Any questions, please call (848)932-4811

Ambulatory patients/passengers only

Your Information: (All Fields Required)

Today's Date: 10/18/2019 9:49:39 AM Event:

Your First Name: Your Last Name:

Your Email: Your Telephone #:

Department Name:

Task Unit Division Org Location

Type Line Acct Project No.

Transportation Information: (All Fields Required)

Is this transportation request for official Rutgers business? No Yes

Is patient/passenger ambulatory (can patient walk, enter and exit vehicle withoutassistance)? No Yes

Transportation Date: Insert # ofPassengers:

Meeting/AppointmentTime:

Requested Pick-UpTime:

Passenger/PatientName(s):

Passenger/PatientTelephone:

Departing From: (Street,City, State)

Going To: (Street,City, State)

Does this request include the transportation of School Age Children (Preschool through12th grade)? No Yes

Airport: Train Station:

Airport Name: Train Station:

Departure or Arrival: Departure orArrival:

Airline Name: Train Number:

Flight Time: Train Time:

Flight Number:

Origin/Destination:

Return Trip Information:

Pick-Up Date: Pick-Up Time:

Pick-Up Address (Street,City, State, Department):

Going To (Street, City,State, Department):

Pick-Up Telephone:

Airport: Train Station:

Airport Name: Train Station:

Departure or Arrival: Departure orArrival:

Airline Name: Train Number:

Flight Time: Train Time:

Flight Number:

Origin/Destination:

Additional Transportation Information: (Infant/child seat, special assistance required, etc.)

Submit Exit

For questions or comments about this site, contact [email protected]. © 2019 Rutgers, The State University of New Jersey. All rights reserved.

Page 37: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

This page intentionally left blank.

Page 38: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

This page intentionally left blank.

Page 39: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation

This page intentionally left blank.

Page 40: Service Level Agreement - Rutgers University...Services 848-932-4805 jkarakog@ipo.rutgers.edu Jack Molenaar Senior Director of DOTs 973-353-2574 molenaar@ipo.rutgers.edu Escalation