SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR ... - WIRTGEN...

ROAD AND MINERAL TECHNOLOGIES www.wirtgen-group.com

SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR YOUR SUCCESS.

2 I 3

CONTENTS

2 I 3

CONTENTS

OVERVIEW PAGE 4

WIDOS PAGE 6

Information – news about all machine types Page 8

Navigation – easy to search for and find original parts Page 10

Ordering – prepare forms directly and quickly Page 12

Documentation – all the information you need for your everyday requirements Page 14

WITRAIN PAGE 16

Product trainings – comprehensive and informative Page 18

Documentation – detailed diagrams of your machine Page 20

Application – useful information for the field Page 22

PARTS AND MORE PAGE 24

Order assistance – easy ordering of original parts Page 26

Wear and tear – assessment and influencing factors Page 28

Functionality – requirements in field operation 0

PARTS SHOP PAGE 32

Purchase order – select and order online Page 34

4 I 5OVERVIEW | WIDOS | WITRAIN | PARTS AND MORE | PARTS SHOP

1 2

BENEFIT FROM OUR EXPERTISE AND KNOW-HOW.

WIDOS, WITRAIN, Parts and More and

Parts Shop off er you many advantages

for accomplishing your daily work.

Whether ordering original parts and

wearing parts, checking out repair and

maintenance procedures, correcting any

malfunctions quickly, or ensuring the

basic or ongoing training of your staff –

our information systems provide

background knowledge and facts on

everything to do with our machine

technologies and original parts.

WIDOS provides you with the full

documentation on all current model

ranges of the Wirtgen Group in a single

system. WIDOS is a valuable tool in

particular when operating several

machines of the Wirtgen Group, as the

documentation will be kept up to date by

our regular update service.

The WITRAIN training software includes

comprehensive product trainings plus

a full documentation on your machine

model, and is supplied free of charge

when purchasing a Wirtgen Group

machine. Additional model ranges are

available to you upon request.

4 I 5

WIRTGEN GROUP:PARTS AND MORE 2014

ROAD AND MINERAL TECHNOLOGIES www.wirtgen-group.com

PT

RU

IT

ES

FR

EN

DE

CN

ROAD AND MINERAL TECHNOLOGIESROAD AND MINERAL TECHNOLOGIES www.wirtgen-group.com

PT

RU

ITIT

FRFR

CN

3 4

1 WIDOS – cross-brand

documentation software for

Wirtgen, Vögele, Hamm and

Kleemann products.

2 WITRAIN – training software for

your sta�.

3 Parts and More – convenient

ordering tool for Wirtgen Group

Original Parts.

4 Parts Shop – select and order

online.

Make sure to also benefit from

Parts and More, our crossbrand parts

information and ordering system. Clearly

structured tables make it easy to find the

required part numbers quickly. Additional,

descriptive information on the functionali

ty and design of our original parts enables

their optimum use. Use Parts and More,

which is available as a printed catalogue

in various languages, as software on DVD,

or on the Internet.

With the Parts Shop, in certain countries

you have the possibility to order

Wirtgen Group original parts online with

absolute ease from your Wirtgen Group

representative.

The Wirtgen Group’s service information

systems – unique in the construction

machine industry.


WIDOS –THE DOCUMENTATION SOFTWARE.

6 I 7

WORKSHOP STAFF

SERVICE TECHNICIAN

TECHNICAL MANAGER

PURCHASER

“The detailed machine diagrams, which include links to the illustrations and descriptions of the various machine elements, make repair and maintenance of the Wirtgen Group machines a lot easier for me.”

“It helps me a lot that, by using WIDOS, I have the complete documentation of all of the Wirtgen Group machines stored on my laptop computer. I can thus respond fl exibly to any situation on site.”

“The transport, operating and safety manuals included in WIDOS are of great interest to me for better operation and maintenance scheduling.”

“Identify original parts and order them with the Wirtgen Group conveniently via the order form included in WIDOS – that’s what I like most.”

WIDOS –THE DOCUMENTATION SOFTWARE.


Full information in a single system.

With WIDOS you will quickly and conven

iently find detailed information about your

machine. In addition to the complete

spare parts catalogue, all instructions,

hydraulics, electrical and hose diagrams,

as well as machine data and safety notes,

WIDOS comprises even much more –

and, of course, several languages.

Work flexibly online and offline

WIDOS is available both online and off

line. The online version offers you world

wide access to the most current data

records. You don’t have to take care of

anything any more. You can simply install

the offline version on your laptop – it pro

vides you with the utmost in flexibility

when you are at a job site. Our regular

update service enables you to always

keep your data uptodate.

Intuitively find what you are looking for

Thanks to intuitive navigation, you can

quickly and easily identify the compo

nents you’re looking for (applicable for all

main factories). You will find detailed

documentation and information for every

machine, including parts lists, component

pictures and descriptions.

WIDOS − CROSS-BRAND DOCUMENTATION.

UP-TO-DATE INFORMATION ON ALL MACHINE MODELS

8 I 9

2 The machine documentation offers you the option of jumping back and forth between instructions, diagrams, service documentation, parts infor-mation and training information.

1 The documentation is displayed directly in the spare parts catalogue on the right-hand side of the screen or in the complete documenta-tion tree.

1

2


WIDOS − INTUITIVE NAVIGATION.

EASY TO SEARCH FOR FIND AND FIND ORIGINAL PARTS

Quick and convenient navigation

Choosing the “Main selection” menu item

takes you to the machine of your choice

in a quick and straightforward way. Either

click your way through the menu or go

directly to your machine. Independent of

the brand, in WIDOS all additional infor

mation – such as on specific components

in the parts catalogue – has been identi

cally arranged.

Comprehensive linking

Exploded view drawings make it possible

for you to clearly identify individual com

ponents, their locations and part num

bers. This way you can immediately find

the right original part and also recognise

just where and how it is installed in other

areas. If links are present in the parts

catalogue, these will be shown to you.

If required, you can directly follow them to

the stated component pictures and

descriptions.

Presentation of the documentation

depends on the context: only specifically

those documents are presented to you

that are relevant to the respective

component group.

Intelligent search functions

When you search for original parts,

intelligent functions help you to quickly

and simply find them through the input of

the part number or name. The different

systematic search variants are useful in

this regard.

By searching using the main navigation,

filter functions or fulltext search, you can

find the solution to your problem in the

blink of an eye !

Choosing the Main selection menu item brings you to

the machine of your choice in a quick and straightforward

way.

1 Select a company.

2 Select a product family.

3 Select a subcategory.

4 Select a model series.

1

1

2

2

3

3

4

4

10 I 11

1 The identical arrangement in the parts catalogue, regardless of the brand, provides information on the individual components.

2 Exploded view drawings enable individual components, their locations and part numbers to be clearly identified.

3 The icon identifies components in circuit diagrams and enables you to jump to the corresponding location in the diagram simply by clicking it.

4 WIDOS offers a number of systematic search variants.

1

2

3

4


WIDOS −PRODUCTIVITY IN YOUR DAILY OPERATIONS.

DIRECTLY AND QUICKLY PREPARE ORDER FORMS

12 I 13

Simplifi ed ordering processes

Have you found the parts you’re looking

for? Simply clicking them puts them in

your shopping cart. This way you can

prepare your order with little effort. You

complete your order form by including

personal information such as your

address, master data, order type and

shipping method. You simply save these

data and use them directly for further

orders. This simplifies the process for

future orders as well. You can then

choose to send the order via email or fax.

Individual notes

You can easily append notes to each

subassembly or component. They can be

imported and exported, shared with other

users, and are retained even after monthly

updates are made. Another advantage is

the differentiation between notes of the

parts list line item and those of the material

number.

Simple updates

After installing it, WIDOS will remind you

of possible updates every month. They

are free of charge and ensure that you

always have the uptodate information

you need! Which means that you don’t

have to take care of anything. If your

computer is connected to the Internet,

the update is installed in the background.

If you don’t have a permanent Internet

connection, you can specify when

updates should be searched for.

For a small fee, your service and sales

company can also send you the updates

on a USB stick.


WIDOS – COMPLETE DOCUMENTATION.

Complete documentation

You will find documentation for every

machine in WIDOS. It is displayed directly

in the spare parts catalogue on the right

hand side of the screen or in the complete

documentation tree. The machine docu

mentation offers you the option of jumping

back and forth between instructions,

diagrams, service documentation, parts

information and training information.

Optimal operations planning

The stored transportation instructions

contain the exact dimensions and safety

instructions for transport. Thus, you can

better plan the periods between job site

operations in advance.

Maintenance made easy

Operating instructions and maintenance

notes assist you in your everyday work

and in handling your machine. When is it

sensible to perform maintenance and

when is the next maintenance scheduled?

You will find all of this information in the

required documentation.

Safety is pre-eminent

For us, safety always comes first. In order

to prevent accidents, info on all safety

related topics is also kept current and

readily accessible. All important steps

regarding the handling of our technology

and products are vividly presented in the

stored safety manuals.

ALL THE INFORMATION YOU NEED FOR YOUR EVERYDAY REQUIREMENTS

14 I 15


WITRAIN − THE TRAINING SOFTWARE.

16 I 17

MACHINE OPERATOR

SERVICE TECHNICIAN

TECHNICAL MANAGER

PURCHASER

“I can use the product trainings in WITRAIN to get familiar with the control systems and maintenance of the machine.”

“Performing maintenance on our machine quickly and easily – that’s what WITRAIN permits me to do. The software comprises the full machine documentation from WIDOS for our machine model.”

“The details provided on the application and extension possibilities of the machine technology are very informative, as they enable us to optimise the use of our machines on the construction site. Consequently, we can optimise the usage of our machines at job sites.”

“As a purchaser, I particularly like the fact that WITRAIN is supplied free of charge for our machine.”

WITRAIN − THE TRAINING SOFTWARE.


1 2

Preparation and training

Your machine operators will appreciate

the product trainings included in WITRAIN

as the basis of their daytodaywork.

The various sections of the machines and

their functions are explained clearly and

descriptively by way of graphic illustra

tions and images taken in the field. The

training contents extend from the ma

chine’s technical specification all the way

to a full description of complex control

systems such as ErgoPlus or LevelPro.

With preparation and training, operators

learn the technology stepbystep in

advance. They are subsequently able to

optimally adapt usage of the machinery

to meet job site requirements.

Interactive elements for machine

functions

WITRAIN contains interactive elements for

numerous machine models intended to

present the control systems of our ma

chines in the most comprehensible

fashion. These show the operator the

functions of the individual machine sen

sors, for example; the underlying settings

can be read out and the machine values

queried.

In this way, he can safely familiarise

himself with the menu navigation of the

electronic control system.

WITRAIN – INFORMATIVE PRODUCT TRAININGS.

COMPREHENSIVE DOCUMENTATION

18 I 19

3

1 Clearly structured presentation

of the di�erent sections of the

machine.

2 Complex systems like the

ErgoPlus control system are also

explained in simple terms.

3 Ideal preparation: interactive

elements enable your machine

operators to try out the menu

navigation in advance.


1

1 Conveyor hosing diagram

including an image of the part

in question.

2 Also included free of charge –

machine-specific electric diagram.

3 The full set of exploded-view

drawings from WIDOS for your

machine model.

WITRAIN –FULL DOCUMENTATION OF YOUR MACHINE.

DETAILED DIAGRAMS OF YOUR MACHINE

20 I 21

2 3

Comprehensive additional information

WITRAIN – a comprehensive system that

contains the complete documentation

from WIDOS for your machine type. This

way you have, in addition to your hard

copy documentation, all data pertaining to

your machine in electronic form. All bene

fits provided by WIDOS are available to

you for your machine with WITRAIN. The

documentation also provides you with all

diagrams. Thus, the intelligent interlinking

of electrical, hydraulic and hose diagrams,

for example, simplifies the maintenance

and repair of your machine for you.

Your advantage: the information you

require is available quickly without the

need for timeconsuming searches.

Spare parts catalogue in digital form

WITRAIN also contains the spare parts

catalogue for your machine type,

including all exploded view drawings, with

which you can easily and conveniently

find original parts and the construction of

individual components.


1 2

Further possible uses

Your machine can do more: optimise the

use of your machine also in new business

areas that you are not yet familiar with.

Our software provides you with clearly

structured information on the potential

your machine has to offer. You are given a

brief and concise overview of the range of

applications of your machine.

WITRAIN – Knowhow that gives you

assurance in taking on orders and eases

your everyday work.

Additional equipment

WITRAIN offers comprehensive informa

tion on optional equipment features and

retrofit packages that enable you to opti

mise the use of your machine in field

operation.

The software explains, for instance, the

optional Big MultiPlex Ski for use in our

Vögele pavers. Convenient installation

and operation are explained in a descrip

tive stepbystep procedure.

Benefit from the application expertise

offered in WITRAIN, and expand the fields

of application of your Wirtgen Group

machine.

WITRAIN – OPTIMISED APPLICATION OF YOUR MACHINE.

22 I 23

3

1 Learn more about the optional

equipment features available for

your machine

2 Transport manual for the safe

transport between projects.

3 Optimise the operation of

your machine.

INFORMATION FOR PRACTICAL USE


PARTS AND MORE −ALLES ÜBER UNSERE ORIGINALTEILE. PARTS AND MORE − THE CLEARLY STRUCTURED ORDERING TOOL.

24 I 25

PURCHASER

SERVICE TECHNICIAN

MACHINE OPERATOR

“Based on the parts groups, the Parts and More cata-logue is clearly structured. Accordingly, I can quickly fi nd the right original part – that saves time and e� ort when ordering. What I also fi nd interesting are the function descriptions, through which I have learned a great deal about Wirtgen Group original parts.”

“The tips on maintaining the machines and on assessing the wear and tear of parts, as described in the brochures of the Parts and More Compact series and on the DVD, are very useful. Thanks to them, we can reduce costs by replacing original parts at the right time.”

“The usage tips provided on the www.partsandmore.net website help me to more e� ectively use my Wirtgen Group machine.”

PARTS AND MORE − THE CLEARLY STRUCTURED ORDERING TOOL.


1

PARTS AND MORE –THE CLEARLY STRUCTURED ORDERING TOOL.

1 Looking up parts quickly – the

clearly structured Parts and More

catalogue.

2 Also available on the Internet:

visit www.partsandmore.net.

3 Parts and More

as software on DVD.

EASY ORDERING OF ORIGINAL PARTS

26 I 27

2 3

A system for the Wirtgen Group

You can obtain our practical aids for

ordering Wirtgen Group original parts for

free in various forms:

Always ready to hand as a catalogue

with clearly presented facts and

figures. As software on DVD – complementing

the information contained in the

catalogue, the DVD includes compre

hensive additional information on the

conditions and assessment of parts

wear, as well as servicing and mainte

nance recommendations. Online at: www.partsandmore.net –

Our website makes it possible for you

to search for and purchase original

parts around the clock in many

countries.

Benefit from our application expertise and

use Parts and More as the basis for parts

dispatching and stocking.

Save time while working

All information in Parts and More is

arranged according to parts groups,

enabling quick and easy searches.

The parts groups are identified by

pictograms, which supports the cross

media orientation.

Parts and More offers a comprehensive

system that will support you in your day

today work with our parts by providing:

Information about possible uses convenient ordering aids aids for assessing parts wear maintenance recommendations,

and much more.


1 2

PARTS AND MORE −WEAR AND TEAR OF ORIGINAL PARTS.

Practical tips for everyday usage

There comes a time when wearing parts

have reached a state in which their further

use is no longer economical or can even

result in problems caused by consequen

tial damages.

To facilitate assessment of the right time

for replacement, Parts and More includes

many measurement values that will assist

you in determining the optimum time for

replacement.

Complementary to the Parts and More

catalogue, the DVD offers recommenda

tions on the correct use of our original

parts, and includes comprehensive

information on the factors influencing

parts wear and tear.

Also in our brochures, certain spare parts

are focused on accordingly.

ASSESSMENT AND INFLUENCING FACTORSValue retention through maintenance

Parts and More is much more than just an

ordering tool. The system offers compre

hensive information that is of interest

when it comes to maintaining the value of

your machine and original parts.

Extensive information on maintenance

and servicing procedures supports you in

maintaining the value of your machines on

a longterm basis. Costs are reduced, as

regular maintenance will increase the

lifespan of your Wirtgen Group products.

Parts and More – benefit from our

background knowledge on all original

parts.

28 I 29

3

1 Factors that play a role in cutting

tool wear and tear.

2 Clear illustration of the wear rate

of cutting tools.

3 Assessing the wear of a scraper

conveyor in a Vögele paver.


REQUIREMENTS IN FIELD OPERATION

PARTS AND MORE – FUNCTIONALITY AND APPLICATION TIPS.

Easily comprehensible explanation of

functions

Full comprehension of the innovative

technology of our machines is a prerequi

site to their optimum use. Parts and More

therefore offers clear and easily compre

hensible explanations on the functions of

our machines and original parts.

Illustrations, animations and films eluci

date complex facts.

Examples include: the oscillation principle of our

Hamm rollers, the high compaction and levelling

technology of Vögele, the cold recycling of Wirtgen, the crushing technology of Kleemann.

Wirtgen Group technologies offer intelli

gent solutions for your daytoday work.

Tips and application recommendations

Each construction site poses its own

challenges. We offer the right equipment

for them all and the parts most suited to

each application.

The recommendations contained in

Parts and More help you to optimally use

your machine. You will be delighted by the

additional explanations, tips and tricks.

30 I 31


PARTS AND MORE −ALLES ÜBER UNSERE ORIGINALTEILE. PARTS SHOPORDERING – SELECT AND ORDER ONLINE.

32 I 33

WORKSHOP STAFF

SERVICE TECHNICIAN

PURCHASER

“Via the Parts Shop I can select the entire service packages myself, also directly for several machines.”

“With the Parts Shop, I can check the availability of parts for myself online.”

“Just checking on prices can be done quickly and trouble-free. I can also easily send and administer my orders.”

PARTS SHOPORDERING – SELECT AND ORDER ONLINE.


PARTS SHOPORDERING – SELECT AND ORDER ONLINE.

REQUIREMENTS IN FIELD OPERATION

Simple selection of parts

You want to replace a component and

don’t have it at hand? In some markets,

we can offer you a further order place

ment option with our Parts Shop. Via the

Internet, you can look for the missing

parts or service packages in our online

shop. There, you can either choose the

corresponding order numbers from the

parts list or a parts table, or type them in

directly. If you don’t know the numbers,

a technical search via WIDOS or

Parts and More is possible online. Simply

click to put the parts in your shopping

cart.

Always up-to-date

You can immediately see the current price

while you are ordering. The online shop

automatically updates itself with each

login. Along with the prices, you also find

out directly about parts availability.

Comprehensive process support

Once you have completed your selection,

you generate your order based on what’s

in the shopping cart. You can conveniently

choose the shipping method and prio rity

by means of the options.

The Parts Shop also offers the possibility

to save and administer all previously

made orders. This way you can also

access completed orders from the past.

34 I 35

1 By way of traffic signal colours you can see the available quantities.

2 All selected parts in the shopping cart are preliminarily calculated and the order value is shown in the overview.

3 You can also select and review previous transactions.

1

2

3

All

imag

es a

re n

onb

indi

ng. S

ubje

ct to

tech

nica

l cha

nges

. – N

o. W

G0

411

EN

01/

14 ©

by

Wir

tgen

Gm

bH

201

4 · P

rinte

d in

Ger

man

y

WIRTGEN GMBHReinhardWirtgenStrasse 2 53578 Windhagen · Germany

Phone: +49 (0) 26 45/1310 Fax: +49 (0) 26 45/131397

www.wirtgen.de

JOSEPH VÖGELE AGJosephVögeleStrasse 1 67075 Ludwigshafen · Germany

Phone: +49 (0) 621/81050 Fax: +49 (0) 621/8105463

www.voegele.info

HAMM AGHammstrasse 1 95643 Tirschenreuth · Germany

Phone: +49 (0) 96 31/800 Fax: +49 (0) 96 31/80120

www.hamm.eu

KLEEMANN GMBHManfredWörnerStrasse 160 73037 Göppingen · Germany

Phone: +49 (0) 71 61/2060 Fax: +49 (0) 71 61/206100

www.kleemann.info

SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR ... - WIRTGEN...

Documents

Transcript of SERVICE INFORMATION SYSTEMS: KNOW-HOW FOR ... - WIRTGEN...