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SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES CONFERENCE 2017

SERVICE IMPROVEMENT AND INNOVATION IN

UNIVERSITIES CONFERENCE

19-20 OCTOBER 2017

PIER ONE SYDNEY HARBOUR

CONFERENCE GUIDE

OVERVIEW

Our goal is to provide a truly innovative and value-for-money event for the sector, by the sector.

Building on earlier successful Service Improvement Conferences at the University of South Australia in 2012 and the University of Newcastle in 2013, the LH Martin Institute ran its first Service Improvement and Innovation in Universities conference in Melbourne in 2015 with guidance and support from a steering group of senior university sector leaders. With over 100 delegates attending, this two-day event was very well received. The second annual Service Improvement and Innovation in Universities Conference was held in Brisbane in 2016 and it is back in again in Sydney in 2017.

This year, the conference will be taking on a new and innovative format. Our broad aim remains

building our capability as institutions, however as the true experts, we encourage participants to be the drivers of their own learning.

LEARNING OUTCOMES • Collaborate and share your stories

of success (or failure), ideas for change and expertise with your peers to create something new

• Contribute to a post-conference publication on key issues and findings from the conference proceedings

• Develop a return to work action plan to implement your great ideas

AcknowledgementsThis Conference Guide is inspired by the Conference Navigator Guides created by Ed Bernacki of The Idea Factory. This analogue innovation has helped many people get more value and ideas from conferences. It is one of a series of Navigator journals for managing ideas and solving challenges.

www.InnovativeConferences.com www.NavigatorNotebook.ca

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SPONSORS

MINOR SESSIONS 30 minutes

WORKSHOP MAJORS 90 minutes

16:30 CLOSE OF CONFERENCE

WELCOME ACKNOWLEDGEMENT & RUN THROUGH OF THE DAY Steering Committee 08:45

KEYNOTE SPEAKER Mr Darryl Carpenter Head, Integrated Services, Department of Internal Affairs, New Zealand Overcoming the challenges of digital transformation – lessons learned from the NZ Government

09:00

PANEL DISCUSSION Innovation, collaboration and smart spending: how universities can build their communities

Audience as experts: a champion from each of the four streams will present a recurring topic or theme identified within the breakout sessions before opening the discussion to the floor. Champions to give brief overview of main themes/issues identified throughout conference. Discussion then opens to preselected questions, and questions from the floor

14:00

REFLECTIONS Investing 30 minutes for a year of great ideas – Includes afternoon tea

Goals for this session: 1. Brief wrap up of overall main themes / key take homes for those not in the room 2. Action plans 3. Next steps – what happens post conference

16:00

KEYNOTE SPEAKER Professor Caroline McMillen Vice-Chancellor, University of Newcastle Australian Universities: Transforming and Transformational

15:00

STUDY HALL Meet with your minors group to discuss your reflections and ideas generated by the morning’s discussion, share your experiences from the different minors sessions, work on your action plans and brainstorm questions for this afternoons panel session Ed Bernacki and SCie

12:30

10:30 MORNING TEA

13:00 LUNCH AND NETWORKING HOTSPOTS

ARRIVAL Registration, Tea and Coffee on Arrival08:30

10:00 Minor Session:

Innovation Powered by SkillsInnovation within: Using internal capabilities to create a sustainable service model

Wilna Joubert Group Manager, Scheduling Services: Student and Education Business Services, Scheduling Services Group, Monash University

Minor Session:

The Power of CollaborationTitle TBC

The talk will finish on learnings from other sectors that could be readily inform higher education.

Dr David Bowser CEO, Curio

Minor Session:

Powerful CommunitiesStudent-driven innovation for universities: A win for community

Anatoli Kovalev Program Manager, Office of the Deputy Vice Chancellor, UNSW Sydney

Minor Session:

Collective Buying PowerDetails to be confirmed

11:00 Workshop Major 1C:

The Power of CollaborationCollaboration: How to work with other entities to create value and support innovative thinking

Vernon Crew, Senior Honorary Fellow, LH Martin Institute; and Sue Crew, Consultant, VSEC Consultancy

Workshop Major 1D:

The Power of CollaborationTurning theory into action: transformation guidance

Ray Fleming Education Industry Solutions Executive, Microsoft; and Wayne Hart Digital Transformation Adviser for Education, Microsoft

Workshop Major 2D:

Skills For InnovationDevelop, critique and grow your ideas. This workshop will focus on the skills of developing ideas, judging ideas and communicating and presenting ideas.

Ed Bernacki Innovationalist

Workshop Major 2C:

Skills For InnovationThe sneaky way to create a culture of innovation: using design thinking for personal/professional transformation and success

Carol Harding Principal, Innoversities

DAY 2: DRAFT PROGRAM Friday 20 October 2017

LH Martin Institute www.lhmartininstitute.edu.au

SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES CONFERENCE

Special thanks to our International Guest and Gold Sponsor:

Special thanks to our Silver Sponsors:

Special thanks to our Major Sponsors:

Special thanks to our conference collaborators:

Special thanks to our Bronze Sponsor:

SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES CONFERENCE 2017SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES CONFERENCE 2017

Mrs Suzanne CrewFormer Head Academic Quality and Analytics, University of New England

Until recently Sue was Head, Academic Quality and Analytics at the University of New England (UNE). Previous to this

she was Head, Strategy and Planning at the same institution. Over the last few months she has been advising new entrants to the higher education sector in relation to strategy, academic quality, and compliance.

Sue holds a Master of Tertiary Education Management from the University of Melbourne and has also recently completed a Specialisation in Design Thinking from the Darden Business School, University of Virginia, in the US. She is a mentor for both programs. She has an academic and practical interest in the nexus between quality and innovation in tertiary education, change management in tertiary education and the applicability of behavioural science in developing student communication and engagement strategies, particularly in relation to conversions from application to enrolment.

Session details:Thursday 19 October 1:30pm – 3pm

Workshop 1: Reality Check: Are you equipped to be an effective collaborative partner?

Friday 20 October 11am – 12:30pm

Workshop 2: Collaboration: How to work with other entities to create value and support innovative thinking

Prof Leo GoedegebuureDirector, LH Martin Institute Management

Director at the LH Martin Institute, Professor Leo Goedegebuure is active in the field of higher education policy research

and management. Prior to his move to Australia in 2005 (University of New England, Centre for Higher Education Management and Policy), Leo was Executive Director of the Centre for Higher Education Policy Studies (CHEPS), at the University of Twente, Netherlands, Europe’s largest research centre in this field.

Leo’s research interests are in the areas of governance and management, both at the systems and institutional level, system dynamics including large scale restructuring policies, university-industry relationships, and institutional mergers. Most of his work has a comparative focus, both within and outside of Europe, which has resulted in a strong international network. He is an auditor for the Hong Kong Quality Assurance Council and has been a member and rapporteur for the OECD tertiary education review of New Zealand.

Leo has worked as an expert on governance and management in Central and Eastern Europe, the Russian Federation, Africa, South East Asia and South America on projects initiated by the European Commission, the World Bank and UNESCO.

During the period 1997–1999, Leo spent a 3-year term in institutional administration as deputy to the Rector Magnificus at the University of Twente, the Netherlands, with primary responsibility for the teaching & learning portfolio. In this capacity he restructured the university’s education programs. This experience not only furthered his overall management skills, it also equipped

him with the project management skills to successfully direct complex institutional change processes.

Dr Stephen WellerChief Operating Officer, Australian Catholic University and Past President, Association for Tertiary Education Management

A member of the Senior Executive Group at the Australian Catholic University, Dr Weller leads the Corporate

Services Portfolio which is critical to the achievement of the strategic and operational priorities of the University. The Portfolio includes infrastructure; information technology; properties; marketing and external relations; student recruitment and client services; student administration; human resources; finance; planning & strategic management; and governance & corporate services. Dr Weller is also responsible for providing effective corporate governance through the University Senate and Company in his role as Company Secretary.

With more than 20 years’ experience in tertiary education across five universities in three states, Dr Weller brings a wealth of experience to ACU. He holds a PhD in Organisational Justice from Victoria University, a Master of Business Administration from the University of Technology, Sydney, a Master of Commerce, Employment Relations from Western Sydney University, and a Bachelor of Arts, Government and Public Administration from the University of Sydney.

Session details:Thursday 19 October 11:30am – 12:30pm

Panel Discussion: The power of collaboration: breaking down silos to build stronger outcomes

ABOUT THE STEERING COMMITTEE

This conference is held by the LH Martin Institute and led by a steering committee made up of leaders and senior managers in Australian universities who have experienced or spearheaded the implementation of change and service improvements in their own institutions.

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Ms Janet BeardSenior Honorary, Fellow LH Martin Institute, University of Melbourne

Janet Beard is an experienced senior manager and leader with demonstrated capacity to design and implement

improved organisational arrangements and services in the education sector, facilitate discussions to bring peoples’ views together, and take people through major change.

Janet has a deep knowledge and understanding of all aspects of university management and administration from more than 30 years of experience in three Australian universities (Melbourne, La Trobe and Sydney). Her business improvement and change management expertise is informed by a successful track record in managing large and complex faculties as well as university-wide change programs.

Janet works as a consultant in the sector and has undertaken consultancies and reviews of administrative, technical and academic support services in universities, nationally and internationally including the South Pacific, New Zealand and Indonesia.

Mr Steve ParisExecutive Director, Students, RMIT Vietnam

Steve Paris, Executive Director Students, joined the academic staff of RMIT Vietnam in 2002 as a teacher of information

management and technology. Following periods managing the university preparation program and the undergraduate information technology program, in 2005 Steve assumed the role of Academic Registrar for the Vietnam campuses. As student numbers expanded from hundreds to thousands, Steve oversaw the expansion of student services including administration, counselling, sports and recreation, career centre, learning support, and the on-campus residential centre.

Prior to RMIT Steve held a number of roles at the intersection of technology and media, primarily in software and systems development. Experience in large television, weather information services, and computer service organisations was interspersed with co-founding technology companies.

Opportunities in South East Asia led Steve into business development and technology training roles, first in the Apple channel, and more recently co-founding and managing a web development operation in Vietnam.

Steve is a graduate of Victoria University of Wellington, New Zealand, and of RMIT University’s Educational Leadership and Management program.

Ms Lakshmi WestDirector, Service Improvement Group, Australian National University

Lakshmi has over 20 years’ experience in various roles in the Management Consulting, Information Technology

and Higher Education sectors.

Since joining the Australian National University in 2009, Lakshmi has led the delivery of several University wide end-to-end business transformational change projects aimed at increasing productivity and improving customer experience. Lakshmi has been a member of University executive level committees and has been Project Director for a number of service improvement flagship projects.

In 2014, Lakshmi was appointed to lead Digital Transformation at the ANU and has successfully established an agile centre of excellence, delivering key digitally transformed, streamlined, standardised and system integrated processes to a customer base of circa 30,000.

In 2017, Lakshmi has returned to lead the Service Improvement Group, delivering strategic initiatives across academic and professional service areas, embedding an organisation wide approach to service improvement.

Prior to joining the ANU, Lakshmi worked as a management consultant on various Accenture client projects in the areas of Superannuation, Banking, Shared Services and Telecommunications both in Australia and overseas.

ABOUT THE STEERING COMMITTEE

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Between sessions, head to the Study Hall to brainstorm with your peers and problem-solve issues you are facing, soundboard ideas and develop some actions for change. Participants are encouraged to join an ideas factory or networking table over meal breaks, or volunteer for one of the audience led sessions.

Study Hall: This is your chance to meet with your majors group to discuss your reflections and ideas generated by the morning’s discussion, share your experiences from your different minor sessions, work on your action plans and brainstorm questions for the panel sessions.

Ideas Factories: During Q&A, with the people at your table, discuss questions for the keynote presenter and write them down on the cards provided. Cards will then be collected by conference staff and selected for the presenter to answer.

During meal breaks, check the signage around the venue to join a brainstorming or problem solving session on a topic of interest.

Audience Led sessions:5-by-5 Mini Pecha Kucha: Prepare a quick 5 minute talk with 5 accompanying PowerPoint slides to present to your peers. Think of this like a mini Pecha Kucha!

Improvised Panel: Join an improvised panel session with your colleagues. A topic and three corresponding questions will be drawn from a hat (or Pre-selected by vote), three volunteers will then act as the panel, providing a quick introduction and their roles and experience before answering the questions.

CONFERENCE FORMAT

CONFERENCE THEMES

That’s right, it’s back to Uni! Participants will be asked to select a Major and a Minor to study over the two-day conference. Keynote sessions and in-depth workshops cover the main themes, while breakout sessions will be split into the Minor streams.

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INNOVATION POWERED BY SKILLSMajor / MinorMany times we are asked, “but what is innovation?” or “how do I innovate?” This theme challenges the way we think about innovation and what that means in different contexts within the sector, our lives and our work. Participants will explore different concepts of innovation, and learn new skills for innovation.

COLLECTIVE BUYING POWERMinorWith budget cuts looming on the horizon, how can we as institutions improve the efficiency and effectiveness of procurement practices to gain the best value for money? This theme explores the concepts behind and methods for shared procurement within the sector and what savings can be made when we harness our collective buying power.

THE POWER OF COLLABORATIONMajor / MinorThe nature of universities is traditionally characterised by competition, however in the context of open innovation the realistation grows that collaborating and sharing knowledge and information has a very positive impact on innovation and the effectiveness of individual organisations. So what can we learn from others? This theme will walk through how universities partner with other universities, state and local governments, and industry and community organisations.

POWERFUL COMMUNITIESMinorWhat is the value of reaching out? This theme builds on the notion of collaboration to look at the broader socio-economic impact for the community when strong universities partner with local stakeholders to foster inclusiveness and build a sense of community that reaches beyond the campus borders.

You will notice as you flip through the guide that each session has a dedicated notes page, separated into sections to help you organise your notes and refer to them during the Study Hall sessions. The final pages in the guide will help you organise your great ideas and turn them into actions

Taking notes with meaning:Inspiration, information and validation: listen for good quotes or stories that motivate you and that you can share with others. Take note of facts,

figures and key points which will help you defend a position or sell an idea. Listen for examples and anecdotes that confirm and validate your experience.

Assessing your Conference Participation Think about the last conference, workshop or seminar you attended:

• Did you make notes and never look at them again?

• Collect business cards from

people you can’t remember?

• Find a great idea, and did nothing with it?

If you answered yes to more than one of these questions, setting some pre-conference goals and challenges can help you become a more effective conference participant.

Having clearly defined problems to solve, or goals to meet will keep you focussed, help you take better notes, listen for ideas and transform these ideas into actions.

ABOUT THIS GUIDE

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This Conference Guide has been developed in collaboration with Ed Bernacki of the Idea Factory. Use this guide as a regular notebook to jot down notes, quotes, insights and ideas throughout the conference.

CONFERENCE DINNER

MCA: MUSEUM OF CONTEMPORARY ART AUSTRALIA6:30PM THURSDAY 19 OCTOBER

Entrance West Circular Quay, The Rocks, address: Sydney NSW 2000 Australia

Pre-Dinner: Drinks and networking from 6:30pm.

Dinner: Please be seated by 7:00pm


DEFINE YOUR CONFERENCE CHALLENGES

ORGANISATION

What ‘wicked’ problem is my organisation currently facing?

What is one key idea, solution or tool my organisation could benefit from?

What potential partnership or collaboration is my organisation currently looking for?

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DEFINE YOUR CONFERENCE CHALLENGES

PERSONAL

What topic am I particularly interested in learning about?

What is one key message, idea, solution or tool I hope to take back to my work?

Who am I hoping to meet? A peer in a similar role, a mentor, a soundboard?


THURSDAY, 19 OCTOBER 2017

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BREAKOUT SESSIONS 30 minutes



17:00 CLOSE OF DAY 1

WELCOME TO COUNTRY Uncle Allen Madden 09:05

KEYNOTE SPEAKER Mr Ray Fleming Education Industry Solutions Executive, Microsoft Australia Insights, challenges and frameworks for future-proofing the Australian Higher Education Sector

09:30

NAVIGATING YOUR GREAT IDEAS TO TURN THEM INTO ACTIONS Mr Ed Bernacki Innovationalist 09:25

PANEL DISCUSSION The power of collaboration: breaking down silos to build stronger outcomes

Panel: Professor Pip Pattison Deputy Vice-Chancellor, Education, University of Sydney Ms Jane King Deputy Commissioner, Design and Change Management, Australian Taxation Office Mr Darryl Carpenter Head, Integrated Services, Department of Internal Affairs, New Zealand

Chair: Dr Stephen Weller Steering Committee (SCie)

11:30

KEYNOTE SPEAKER Ms Jane King Deputy Commissioner, Design and Change Management, Australian Taxation Office Focusing on a Transformational Agenda

16:00

STUDY HALL Meet with your minors group to discuss your reflections and ideas generated by the morning’s discussion, share your experiences from the different minors sessions, work on your action plans and brainstorm questions for this afternoons panel session. Goals for this session: 1) Capture key take homes and main themes from Day 1 Breakouts 2) Set up personal action plans

Ed Bernacki and SCie

15:30

11:00 MORNING TEA


18:30 CONFERENCE DINNER Pre-Dinner drinks and networking from 6:30pm Please be seated by 7:00pm


SETTING THE CONTEXT Dr Stephen Weller Chief Operating Officer/Deputy Vice-Chancellor, Australian Catholic University09:10

10:30 Audience ledMini PechaKucha5by5. Five delegates will present five slides in five minutes on one of the conference themes. Don’t like PowerPoint? Submit a poster instead.

Minor Session

Powerful Communities Innovation through improvement: Team BPI at UC

Grace Bryant Senior Coordinator, Business Process Improvement (Team BPI), University of Canberra

Minor Session:

The Power of CollaborationPrecipice: a case study in applied-industry research leadership connecting science and the arts for innovation.

Penelope Thomas Project Manager – Applied Industry Research for Innovation, Australian Film, Television and Radio School

Minor Session

Innovation Powered by SkillsCrafting Community and Building Capability

James Phyland Business Analyst, The University of Melbourne

13:30 Workshop Major 1A:

The Power of CollaborationReality Check: Are you equipped to be an effective collaborative partner?

Vernon Crew Senior Honorary Fellow, LH Martin Institute; and Sue Crew Consultant, VSEC Consultancy

Workshop Major 1B:

The Power of CollaborationCreating Shared Solutions to Unique Problems

Dr David Bowser Chief Executive Officer, Curio

Workshop Major 2B:

Skills For InnovationKnow your style: innovation and problem-solving


Workshop Major 2A:

Skills For InnovationThe fundamentals of design thinking and its power as a tool for organisational innovation and problem solving



Innovation Powered by SkillsRealising the potential for digital innovation in universities

Peter Wiseman Partner, Nous Group

Minor Session:

The Power of CollaborationExploring collaboration opportunities through technical research support services

Dr Rachael Morgan Project Manager, Service Improvement Group, Australian National University

Minor Session:

Powerful CommunitiesGiving Lilydale a heart: Breaking down barriers and engaging with a hurt community

Andrea Read Manager Community Relationships, Box Hill Institute

Minor Session:

Collective Buying PowerVendor Q&A

Microsoft Australia

FRIDAY, 20 OCTOBER 2017

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09:00



14:00



16:00


15:00

STUDY HALL Meet with your minors group to discuss your reflections and ideas generated by the morning’s discussion, share your experiences from the different minors sessions, work on your action plans and brainstorm questions for this afternoon’s panel session. Goals for this session:

1) Highlights from workshops 2) Capture key take homes and main themes from Day 2 Breakouts 3) Brainstorm questions for panel session after lunch

Ed Bernacki and SCie

12:30

10:30 MORNING TEA





Wilna Joubert Associate Director, Scheduling Services, Monash University, and Reshmee Gunesh, Principal Specialist, Business Transformation, Monash University

Minor Session:

The Power of CollaborationCollaboration or Partnership: solving problems and providing solutions


Minor Session:

Powerful CommunitiesAchieving more through partnership than is possible in isolation: The Smith Family’s partnerships with Australian universities

Wendy Field Head of Policy and Programs, The Smith Family

Audience led:

Improv Panel A topic and three corresponding questions will be drawn from a hat, three volunteers will then act as the panel, providing a quick introduction, their roles and experience before answering the questions and opening the discussion to the group.




Workshop Major 1D:



Workshop Major 2D:



Workshop Major 2C:




Ed BernackiInnovationalist, Canada

Ed Bernacki helps people develop a greater capacity to innovate. Whether he works as a part of team or an outside advisor, he is

a source of ideas and inspires others to develop their skills and capacity to innovate.

Ed believes any team or organisation can be an idea factory capable of creating new ideas anywhere and anytime to solve the challenges that it faces. This takes some new skills and perspectives to harness the creativity and conviction of people to act on their ideas.

He walks the innovation talk by creating innovative tools and models to help others be more creative. He has the skills to solve problems effectively and elegantly. His thinking goes beyond simple models and clichés. He shapes concepts into practical tools that prompt others to be more innovative in their thinking.

He has a great passion for public service. Ed has helped numerous government departments with strategies and training. He wrote a guide on innovation for the Singapore Government. He has also written guides and provided the content for in-house innovation programs for SMEs.

Ed likes working inside organisations that need to enhance a culture of innovation with the skills for solving problems and creating opportunities. His expertise is also in cognitive diversity, starting with a simple question: do all people think alike? The answer is obvious yet do our management processes recognise and harness these differences?

Session details:Thursday 19 October 1:30pm – 3pm

Workshop 1: Know your style: innovation and problem solving

This workshop will focus on understanding your style of problem-solving using the Basadur Profile. Opportunities will be provided for participants to explore their strengths, discuss their thinking styles and then in groups, discuss this concept with ‘like-minded thinkers’. Using the results from the profile, participants

will be given the opportunity to reflect on participation in other group and team based tasks to provide insight on how thinking style, and the nature of participation, influences how we innovate.


Workshop 2: Develop, critique and grow your ideas

This workshop will focus on the skills of developing ideas, judging ideas and communicating and presenting ideas. Using different tools and methodologies, participants will be asked to explore how they react to a good or bad idea, and learn how to identify the missing piece that makes an idea stronger. Participants will then choose an idea to develop further, and receive tips and tools on how to grow the idea and present it.

Proudly sponsored by Microsoft Australia, 2017 International Guest and Gold Conference Sponsor

KEYNOTE SPEAKER

Ray FlemingEducation Solutions Executive, Microsoft Australia

Ray Fleming is the Industry Solutions Lead for Education in Microsoft Australia, and has spent 30 years working within

the education ICT industry. Ray moved to Australia in 2011 from Microsoft UK and has been a senior manager at a number of large Education IT companies. Much of Ray’s work involves bridging the gap between the technology industry and education – helping each side to better understand the other, and creating stories that help both sides to discuss the impact that IT could have upon education in the future.

In the past, Ray has written for the Times Higher Education Supplement including writing a regular column. Ray is a regular speaker at a range of educational conferences – focusing on the significance of IT, the role it will play in the digital transformation of education and the impact on students’ future lives.

In the last year Ray has spoken at a number of conferences, including events run by Microsoft, such as the Australia Partner Conference, and external conferences including Business Improvement in Universities, Business Intelligence in Tertiary Education, University Student Retention, and conferences for University Library Directors and University IT Directors.

Session details: Thursday 19 October 9:30am – 10:30am

Opening Keynote: Insights, challenges and frameworks for future-proofing the Australian Higher Education Sector

Leading during Digital Transformation: The experts are predicting that the jobs of the future are going to be very different from the careers of today – and this will impact both universities and your students. Using data points and examples from the world around us right now, we will look at the impact that this will have on people and organisations, and then discuss how to lead through this the digital transformation and what technology and organisational change might mean. Ray will also share insights from Microsoft’s own journey of change as the organisation set out to move from a product-led to a service-led world, and will reflect on the cultural change that accompanied the journey.

Thursday 19 October 3pm – 3:30pm

Minor: Vendor Q&A

With the Turnbull government having announced this year that over $3 billion in funding is set to be slashed from the Higher Education sector, it is now more crucial than ever that Universities tighten belts without causing great impact to the quality of teaching, research and community service. Join us in this session to explore the different avenues available to advance on your budget by leveraging the collective buying power that Universities hold and thinking innovatively about business processes. Hear from a vendor about which considerations should be made and gauge the tangible impact they’re having with one Australian University.

SPEAKERS AND FACILITATORS

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Friday 20 October 11am–12:30pm

Workshop: Turning theory into action: transformation guidance

Effective Digital Transformation: Ray Fleming and Wayne Hart, Digital Transformation Adviser for Education in Microsoft’s global consulting team, will lead this workshop through an interactive process that will illustrate what the potential digital transformation projects could be, using examples and case studies of universities within Australia and globally. They will discuss the ideation, planning and measurement mechanisms that are used in education and across other industries so that you can leave with a clearer picture of what best practice looks like, and how it may be adapted for your strategic needs. Wayne will also discuss how to get other stakeholders on board for the journey, and keep them with you throughout the implementation of any strategic plan.

KEYNOTE SPEAKER

Ms Jane KingDeputy Commissioner, Design and Change Management, Australian Taxation Office

Jane King joined the Australian Taxation Office in 2007 as Deputy Commissioner, Customer Service and

Solutions where she managed the contact centre network (around 1500 seats across 8 sites) and oversaw the customer service strategy for the ATO. Jane managed the transformation of the ATO call centres into a multi-channel contact centre environment serving its customers with most inbound interactions.

In mid-2014, Jane was tasked with leading the ATO’s Budget Response Program as well as being the project sponsor of a number of enabling reviews. Jane undertook the Chief Information Officer role for the ATO’s Technology Group from November 2014 to December 2015. Jane has recently been appointed as the Deputy Commissioner for the Design and Change Management capability across the enterprise.

Prior to joining the ATO, Jane worked in senior roles in customer service for over 20 years with Telstra, the Brisbane City Council and various departments in the Queensland Government always driven by the

belief that citizens deserve as good a service from government as they get from anywhere else.

Jane started her career as a teacher and is a graduate of the Australian Institute of Company Directors. Jane sits on a number of boards within the ATO and other federal agencies. She is also a non- executive director for Auscontact, the national industry body for customer experience in Australia.

Session details: Thursday 19 October 11:30am – 12:30pm


Thursday 19 October 4:00pm - 5:00pm

Plenary Session: Transformational Leadership and Mindsets for the Future of Work

KEYNOTE SPEAKER

Darryl CarpenterManager Integrated Services & Better Public Services Result 10, Department of Internal Affairs, New Zealand

Having spent much of his early career as a professional outdoor instructor and guide, Darryl applied the many

lessons he learnt to his work providing strategic business advice in leadership, strategy and transformational change to the private sector, government and community organisations.

Eventually becoming the CEO of the NZ Mountain Safety Council, Darryl led that national organisation on a seven year transformation journey delivering outdoor safety programmes and services (many on behalf of government) that continue today.

Darryl now leads the NZ Better Public Services Result 10 programme transforming citizens interaction with government. While positive progress is being made, the challenge of integrating services based around citizen life events has only just begun – and so the next adventure begins.

Session details:Thursday 19 October 11:30am – 12:30pm


Friday 20 October 9:00am – 10:00am

Plenary Session: Overcoming the challenges of digital transformation – lessons learned from the NZ Government

KEYNOTE SPEAKER

Professor Caroline McMillenVice-Chancellor, University of Newcastle

Professor Caroline McMillen joined the University of Newcastle as Vice-Chancellor and President in October 2011.

Professor McMillen has dedicated almost 30 years to the higher education sector, holding leadership roles across research, innovation and teaching. She holds a Bachelor of Arts (Hons) and Doctor of Philosophy from Oxford University, and completed her medical training at the University of Cambridge.

In 1983, Professor McMillen moved to Australia to lecture at Monash University. In 1992, she was appointed Professor, Chair and Head of the Department of Physiology at the University of Adelaide. In 2005, she accepted the position of Deputy Vice-Chancellor and Vice President: Research and Innovation at the University of South Australia, a position she held until her move to Newcastle.

As a biomedical researcher, Professor McMillen is internationally recognised for her work into the impact of the nutritional environment before birth on the risk of developing cardiovascular disease and obesity in adult life.

Her research group has been funded continuously for two decades by both the Australian Research Council and the National Health and Medical Research Council. She has published more than 200 publications and been invited to present at more than 70 international and national meetings. Professor McMillen is also currently the Chair of the Endocrinology, Reproduction and Development Commission of the International Union of Physiological Societies - the only Australian Chair on this international body.

Over her career, Professor McMillen has trained more than 50 Honours and PhD students who have gone on to win national honours and

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fellowships and made significant contributions in diverse careers, including research, industry, medicine, dentistry, veterinary science and education.

She has served on state government groups focused on: building innovation, climate change, manufacturing and the resources industry. Professor McMillen was a member of the Prime Minister’s Science, Engineering and Innovation Council Working Group on Aboriginal and Torres Strait Islanders focusing on maternal and peri-natal health. She has served as Chair of the Australian Research Council and National Health and Medical Research Council’s grant review panels.

Professor McMillen is committed to building collaborative partnerships between universities, government, industry and communities that directly contribute to the economic, environmental, social and cultural health of Australia.

Session details:Friday 20 October 3pm – 4pm

Closing Keynote: Australian Universities: Transforming and Transformational

Professor Philippa Pattison AOPhD Melbourne, FASSA

Professor Philippa (Pip) Pattison was appointed Deputy Vice-Chancellor (Education) at the University in Sydney in June 2014.

As Deputy Vice-Chancellor (Education), Professor Pattison is responsible for the University’s strategy and vision for teaching and learning and students’ educational experience. She oversees institution-wide development of better support for student learning, including the University’s approach to curriculum renewal, new thinking in pedagogy, learning and teaching analytics, e-learning and quality assurance for learning and teaching.

A quantitative psychologist by background, Professor Pattison began her academic career at the University of Melbourne, and has previously served as president of Melbourne’s Academic Board and most recently as Deputy Vice-Chancellor (Academic).

The primary focus of Professor Pattison’s research is the development and application of mathematical and statistical models for social networks and network processes. Recent applications have included the transmission of infectious diseases, the evolution of the biotechnology industry in Australia, and community recovery following the 2009 Victorian bushfires.

Professor Pattison was elected a Fellow of the Academy of the Social Sciences in Australia in 1995.

Professor Pattison was named on the Queen’s Birthday 2015 Honours List as an Officer of the Order of Australia for distinguished service to higher education, particularly through contributions to the study of social network modelling, analysis and theory, and to university leadership and administration.

Session Details:Thursday 19 October 11:30am – 12:30pm


Dr Vernon CrewSenior Honorary Fellow, LH Martin Institute and Principal, VSEC Consultancy

Vernon is a Senior Fellow of the L H Martin Institute, continuing a career in education at all levels and in a variety of contexts,

working in the United Kingdom, Zambia, Hong Kong and Australia, all for substantial periods, together with short-term consultancies and secondments elsewhere in Africa, North America, Asia and the Pacific Rim. His experience includes teaching in schools, vocational and higher education institutions, long-term service as Principal of an international school in Zambia and as Head of the School of English at the principal teacher training institution in Hong Kong, founding Head of the Centre for International Education at the Hong Kong Institute of Education and Director, English Language and International Services at the University of New England. He holds a BA in Education and an MA and PhD in Applied Linguistics. His areas of interest are tertiary

education leadership, governance and management, with a particular interest in change capability development and institutional quality assurance, driven by substantial experience in auditing and working with tertiary institutions seeking to position themselves in the higher education space.

Session Details:Thursday 19 October 1:30pm – 3pm

Workshop 1: Reality Check: Are you equipped to be an effective collaborative partner?

This workshop will provide participants with the tools necessary to assess their own organisational ability and readiness to engage in and maintain beneficial collaborations.

Two quick case studies will be provided to set the scene and the opportunity then offered to participants to undertake a ‘reality check’ of their own organisational strengths and weaknesses and to share their learning with fellow participants.

While this is the first of two sequential workshops on the theme of the power of collaboration, it is also designed as a stand-alone event at the conference.


Workshop 2: Collaboration: How to work with other entities to create value and support innovative thinking

This workshop will provide participants with an overview of alternative approaches to collaboration and real-life examples of how these tactics can be an effective driver of innovation.

Participants will have the opportunity to consider how tactics identified in the workshop, or indeed innovative tactics of themselves, might most usefully be deployed as part of a whole-of-institution strategy.

While this is the second of two sequential workshops on the theme of the power of collaboration, it is also designed as a stand-alone event at the conference.

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Ms Carol HardingInnovation/Design Practitioner and Principal, Innoversities

Carol has been Deputy Director of the Australian Innovation Research Centre (AIRC) for the past decade and has a deep passion for

innovation and operating by design, not default. She is an innovation and design thinking practitioner, advisor, trainer and design sprint master. She has helped government, universities, business and community organisations - nationally and internationally - build capability in innovation, creative thinking, design thinking and the development of innovation programs. Carol’s major focus is on professional staff in the tertiary education sector and she runs specifically tailored workshops and other innovation/design related events. She also helps people use design thinking to design and live their best life.

Carol is the Chair of the judging panel for the Association of Tertiary Education Management/Campus Review Best Practice Awards in the category of Excellence in Innovation and an assessor for the Australian Public Sector Innovation Awards.


Workshop 1: The fundamentals of design thinking and its power as a tool for organisational innovation and problem solving

Those organisations that truly master the art of design thinking and embed it throughout their organisations, from the leadership and culture through to the end-services and products, have a proven and significant competitive advantage over those that don’t. Watch out for the competitive advantage that the first Australian universities to embed design thinking capability and mastery will have over the balance! This workshop will provide an overview of design thinking including some validation about the success of design centric organisations. Participants will learn about its evolution and its mindset and process. We will walk through a case study based on an award winning design thinking project, with participants having the hands-on experience of using some of the tools employed in the project. The case study will also provide insight into the difference between the outcome that was actually achieved and that which may have occurred if design thinking had not been used.


Workshop 2: The sneaky way to create a culture of innovation: using design thinking for personal/professional transformation and success

Many organisations are now offering staff both personal and professional development opportunities, often with a view to helping them create career and life visions and acquire generic skills that serve them well in both areas of their lives. Enabling staff to learn how to use design thinking to create success in their personal and professional lives will quite quickly have a significant ripple effect for organisations. Not only will staff become proficient as they apply it in their own time to their personal challenges but they also will develop a mindset which will enable them to see opportunities for innovation and improvement within their organisations that were never obvious beforehand. The result being a workforce of skilled and passionate innovators. This workshop will provide an overview of how to use design thinking for ‘life’ design and provide participants with some personal insight into the process.

Associate Professor David BowserChief Executive Officer, Curio

David combines his strong analytical capacity, innate curiosity and enthusiasm to develop insights that can be

embraced by organisations and readily implemented by staff. He advises clients in highly regulated sectors including education, financial services and healthcare specialising in strategy, marketing, product development, and organisational change engagements.

David is currently CEO and Founder of Curio, a collective of creatively inspired, intellectually curious advisors, educators and product developers. Working across education, health and financial service sectors, Curio seek opportunities to solve problems and help organizations make better decisions and design better client experiences.


Workshop: Creating Shared Solutions to Unique Problems

In this workshop, participants will learn how to use several frameworks to collaborate and co-design service innovation. Drawing on the challenges as developed on MindHive in the lead up to the conference, participants will utilise the frameworks to develop practical skills and build groups to address a shared service innovation.

Friday 20 October 10am – 10:30am

Collaboration or Partnership: solving problems and providing solutions

Universities can collaborate to solve common problems or partner to provide better solutions for industry, government and other funders. In this short presentation, we provide a framework for the different ways universities collaborate and partner to create greater shared value that leverages the collective resources, expertise or assets of individual organisations. This will be illustrated through three case studies: 1) Co-design and development of a shared technology platform for the recruitment and management of casual academic staff; 2) Sharing of grouped research metrics and performance data to collectively establish best practice workload models; 3) Creation of a Community Operated Tertiary Education Centre in the Upper Spencer Gulf region of South Australia


Wayne Hart Digital Transformation Adviser for Education, Microsoft

Wayne has gained extensive experience (over 20 years) working in management, delivery and consulting roles. His primary

focus is on digital transformation, digital service delivery and the alignment of business and IT strategy within the Education Industry. Wayne has assisted many organisations in the realisation of their strategic goals by combining his visionary ability to formulate strategies, visions and tactics with his architectural and delivery experience to develop realistic and pragmatic program roadmaps. To achieve transformation success he utilises his commercial acumen, negotiation, communication and influential skills to gain support, increase buy-in and take key stakeholders on the journey.

Wilna JoubertGroup Manager, Scheduling Services, Student and Education Business Services, Monash University

Wilna has worked in the higher education sector for over fourteen years in a number of operational and management roles

in events management, graduations, examinations and timetabling most notably with Massey University, Bond University and Monash University.

Wilna is currently the Group Manager, Scheduling Services, and part of the senior management team within the Student and Education Business Services Directorate which reports into the COO Portfolio. Her team delivers services to both students and staff through the provision of timetabling services and the development of process improvements through the deployment of an Enterprise Timetabling and Placements solution. She has a passion for technology-enabled service excellence, understanding team capabilities and leveraging talent for optimal business performance.

Abstract: A review of timetabling in 2015 revealed that the service attracted the lowest student satisfaction rating across student administration services at Monash. How could we innovate using existing capability and new technologies to enhance our students experience while providing a more effective and efficient timetabling service?

This case study will take you through our journey of adopting an agile framework and work practices in reimagining a core business function – the development and delivery of the university timetable. Moving from 83 disparate professional staff to a specialist team of 15, the Scheduling Services Improvement Program has created a student-centric function, with a significant cultural mind shift and skills uplift. Adopting agility in core operations can reap tangible benefits and sustainable work practices that enable the realisation of any university’s growth ambitions. We are in the early days of our transformative journey and the signs are both promising and rewarding.

Reshmee GuneshPrincipal Specialist, Business Transformation, Monash University

Reshmee has worked in the higher education sector for over fifteen years. Starting as an academic teaching

Marketing in undergraduate and MBA Programs, Reshmee moved into higher education management and has since demonstrated knowledge and experience in the development and implementation of stakeholder engagement, change management, marketing and communications strategies in the sector.

Reshmee is currently Principal Specialist, Business Transformation at Monash University. The role provides thought leadership and advice to the senior management and influences the execution of transformation initiatives and projects for key services at Monash University.

Penelope ThomasProject Manager – Applied Industry Research for Innovation, Australian Film, Television and Radio School

Penelope is Project Manager of Applied Industry Research for Innovation at the Australian Film Television

and Radio School (AFTRS). She has managed a number of research projects including VR Noir, Biometrics for Audience Engagement, the AFTRS/CSIROData61 Portal, and Precipice: a binaural narrative podcast created in collaboration with Sydney Philharmonia Choirs, WNYC and BBC. Penelope’s interest is in bringing together global inclusive teams to explore technology for communication and art. Penelope has a BA in English Literature and Theatre Studies, Graduate Diploma in Education, Master of Arts in Applied Linguistics, Leading and Managing Research (LH Martin Institute), and is a Master of Arts by Research candidate (University of Sydney).

Abstract: There is an undeniable connectedness between the arts and science, yet with specialisation occurring over time the two have come to be thought of as polarised. This is not the case with screen and broadcast, which history shows have

always been defined by technological innovation for communication and art. The Australian Film, Television and Radio School (AFTRS) embodies the creativity and innovation inherent in both the arts and sciences as demonstrated by several future-focused, applied industry research projects that lie at this intersection. One such project is Precipice, a binaural narrative podcast recently launched as part of Vivid Ideas Sydney 2017. The innovation research strategy and leadership model for this project serve as a case study by demonstrating three key components:

1 a specific approach to achieving innovation that is experimental and iterative;

2 a ‘pan-collaboration’ profile of an inclusive team spanning students, academia, industry, organisational and international partnership; and

3 a model for the ‘digital dissemination’ of outcomes.

James PhylandBusiness Analyst, Business Analyst, The University of Melbourne

Dr James Phyland is a compulsive creative collaborator with many years of experience working with faculties

and central university administrative teams to effect organisational improvement. Initially focussed on any project that saw the elimination of paper-based processing and the scourge of filing, he now collaborates with others to build sustainable work practices that are robust, documented and flexible.

Abstract: Having undergone a massively disruptive organisational restructure in 2014-2015, an opportunity arose to reframe priorities and rebuild skills and capability within a distributed team of faculty-based analysts who provided strategic and operational reporting to support key decision makers. However, this had to be done at a time where community cohesion across the business was low because some staff had moved to new positions and now had new colleagues (who also were new and had new colleagues), while others had key allies who departed from the organisation, and there were also a number of newcomers to the

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team. Who had the knowledge? Who was authorised to act? To lead? Who were the new gatekeepers across the business? And what did it mean to be an expert in this environment, as staff turnover was positionally and organisationally high? This presentation will explore the approaches used to craft a collaborative, high trust community of faculty-based analyst practitioners with a diverse range of talents who needed to keep dynamically responding to internal and external change forces at a time of turbulent transition.

Peter WisemanPrincipal, Nous Group

Peter is experienced in higher education and has led projects focused on system-level arrangements, workforce

cost analysis, regulatory frameworks, strategic planning, course portfolio design, operating model reviews, pricing strategy, business case development, competitor analysis and funding policy. He has led education sector-wide reviews and major strategy and redesign projects; including on school curricula and university course architecture, financial performance, pricing and functional operations.

Abstract: Innovation can be amplified by the application of digital technology. However the concept of digital innovation is often met with hesitancy. Across all sectors, people lack confidence and are challenged by the idea of learning and then applying new technology in order to innovate. But the benefits that can be achieved through digital innovation are significant, particularly in a university context.

This discussion will explore the potential of digital innovation in higher education referencing tangible examples of success. We will also explore some useful digital tools and how they can be applied at different skill levels to provide deeper insight and expand the realms of possibility when it comes to problem solving and innovation.

Andrea ReadManager Community Relationships, Box Hill Institute

Andrea is responsible for building strong community relationships to enable the BHI Group to strengthen its focus on being an

educational leader and enhancing its scope of operations. This role underpins the enabling of educational relationships and achievement of commercial outcomes across all business arms and is responsible for liaising with schools, local community groups, community services providers and employers.

Andrea is passionate about education and has spent 17 years promoting and growing the secondary market and vocational training options for students in government TAFE programs. Currently Andrea is managing the Community Relationships for Box Hill in Lilydale, a role which awarded her the CEO award for Professional Excellence.

Abstract: In 2014, Box Hill Institute announced it was opening a Community Campus in Lilydale, a suburb that sits on the urban/rural fringe. It had previously had a university presence but its closure had left a community feeling angry and isolated from education.

Whilst operating the small campus we were laying the foundations of a new way of engaging learners and seeing if it would be viable to take over the larger university site. Make the community the life of the Campus. Don’t tell them but ask them. Don’t assume we know who they are from research data. Find out who they are through experience with them.

This presentation explores the complexities of opening two campuses in two years, the need for community engagement to strengthen the ties and how internal systems struggle with the mere concept of community outside of the education walls.

Wendy FieldHead of Policy and Programs, The Smith Family

Wendy has more than 20 years’ experience in management, administration and leadership across a

range of environments, including the community sector, policy and advocacy organisations and public service sectors at State and Commonwealth Government levels.

Wendy initially trained as a social worker and spent several years working with homeless people, primarily young people and chronically homeless women; later in her career she gained a second degree in Social Sciences.

Prior to joining The Smith Family she held a number of leadership roles across a wide variety of policy and program areas in the Australian Government Department of Family, Housing, Community Services and Indigenous Affairs (FaHCSIA).

Abstract: The Smith Family works in 94 communities across Australia to help disadvantaged young Australians to succeed at school so they can create better futures for themselves. Our Learning for Life programs support over 38,000 children and young people to participate more fully in their education by providing evidence-based programs and emotional, practical and financial support throughout their schooling and tertiary education.

Developing strong and sustained partnerships is key to us achieving our mission.

This session will provide examples of how we partner with universities to:

• Deliver innovative, evidence-based programs to support school engagement and achievement

• Develop collaborative research that furthers our knowledge of factors impacting on educational engagement

• Provide opportunities for university students and staff to develop their social awareness through volunteering and mentoring opportunities.

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Participants will explore the mutual value of cross-sectoral partnerships, gaining a deeper understanding of how we might approach such partnerships through an innovative lens and considering new ways we might collaborate to add value to the lives of the students with whom we work.

Dr Rachael MorganProject Manager, Service Improvement Group, Australian National University

Rachael holds a PhD from the Université Paris-Sud (France) and a joint Bachelor’s and Master’s from the

University of Leeds (UK). Following her PhD, Rachael worked as a project specialist for Google before making the move to management consulting where she focused on strategic analysis, business transformation and modelling disruptive trends. Her clients were in the higher education, energy and utility and government sectors. She is now a project manager at the ANU where she is dedicated to improving technical research support services.

Abstract: Cutting edge and experimental research often requires instrumentation and research equipment that is not available commercially, but instead must be custom designed and built. These services have traditionally been provided by mechanical and electronic workshops. The way these workshops operate is changing, from a purely inward focused service delivery model to one with greater emphasis on delivering services to external institutions as well as commercialisation opportunities.

The ANU is currently undertaking a project to unify its Science instrumentation workshops and is exploring opportunities to foster and enhance collaboration between research institutions, private enterprise and with local government, including CSIRO and the ACT Government. Of particular interest is understanding what skills the technical workforce will need to support our future research needs and how these skills can be developed in partnership with local government agencies.

Grace BryantSenior Coordinator, Business Process Improvement (Team BPI), University of Canberra

Grace Bryant genuinely believes in the transformative power of higher education and has dedicated the last 13

years to the support of the University of Canberra. She spent a decade in student-facing service environments, and more recently assisted to establish UC’s Business Process Improvement team. In 2017, UC’s Team BPI received an ATEM award for governance and policy and were highly commended in the innovation category. Her own background is storytelling; through creative writing and illustration, which she sees as essential to innovation and improvement.

Abstract: Effective governance reform can and does contribute to effective and efficient core business processes aligned to strategic goals. Join Grace Bryant, Winner of the 2017 Best Practice Award for Excellence in Governance and Policy explain how University of Canberra rationalised committee processes, improved decision making and increased transparency around capital planning.

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Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

OPENING KEYNOTE

Things to Research:

Insights, challenges and frameworks for future-proofing the Australian Higher Education Sector

Ray FlemingEducation Solutions Executive, Microsoft Australia


Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

MINOR SESSION

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Things to Research:

PRESENTER:

TITLE:

THEME:

PANEL DISCUSSION

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Professor Pip PattisonDeputy Vice-Chancellor, Education, University of Sydney


Mr Darryl CarpenterHead, Integrated Services, Department of Internal Affairs, New Zealand

Dr Stephen WellerCHAIR

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

Things to Research:


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Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

WORKSHOP

Things to Research:

FACILITATOR:

TITLE:

THEME:

Things to Research:

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Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

MINOR SESSIONPRESENTER:

TITLE:

THEME:


Issues to manage:

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Stud

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Key insights:

Resources:

Ideas to develop:

Actions:

STUDY HALL

These reflective sessions are provided as an opportunity to discuss in groups findings from day one of this conference. Think about key take home messages: What will you tell your co-workers who couldn’t be here? Think about your conference objectives and what you learned today that can help you achieve those goals or address those challenges.

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PLENARY SESSION

Focusing on a Transformational Agenda


Things to Research:

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:


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Plen

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PLENARY SESSION

Overcoming the challenges of digital transformation – lessons learned from the NZ Government

Mr Darryl CarpenterHead, Integrated Services, Department of Internal Affairs, New Zealand

Things to Research:

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

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Things to Research:

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

MINOR SESSIONPRESENTER:

TITLE:

THEME:


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Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

WORKSHOP

Things to Research:

FACILITATOR:

TITLE:

THEME:

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Issues to manage:

Key insights:

Resources:

Ideas to develop:

Actions:

STUDY HALL

These reflective sessions are provided as an opportunity to discuss in groups findings from day one of this conference. Think about key take home messages: What will you tell your co-workers who couldn’t be here?. Think about your conference objectives and what you learned today that can help you achieve those goals or address those challenges.


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Pane

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Innovation, Collaboration and smart spending: how universities can build their communities

PANEL DISCUSSION

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:

Things to Research:

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CLOSING KEYNOTE

Australian Universities: Transforming and Transformational

Professor Caroline McMillenVice Chancellor, University of Newcastle

Things to Research:

Insights and ideas:

Questions to ask:

Quotes to remember:

Actions:


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TURNING IDEAS INTO ACTIONS:

1 Review your notes: look back through your notes, handouts, ideas and anything else you collected during the conference

2 Find the important ideas or insights

3 Sort your ideas! Pick the HOT ideas and the Big ideas, put the others on hold

4 Think about what resources you might need to turn your hot ideas into actions.

INVESTING 30 MINUTES FOR A YEAR OF GREAT IDEAS

Hot Ideas:

Big ideas:

On hold:

Resources:

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STRATEGIC IDEAS:

1 What are you trying to achieve?

2 How will you communicate your initiatives?

3 Which problems are you trying to solve – define specific areas of focus

4 What resources are required?

5 How will you know if you have been successful? What will you measure?

INVESTING 30 MINUTES FOR A YEAR OF GREAT IDEAS

Key insights:

Ideas to develop:

Key contacts:

Resources:


Net

wor

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Why is this person important?

Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:

NETWORKING

BUSINESS CARDS

BUSINESS CARDS

BUSINESS CARDS

BUSINESS CARDS


Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:


Ideas discussed:

Follow up actions:

NETWORKING

BUSINESS CARDS

BUSINESS CARDS

BUSINESS CARDS

BUSINESS CARDS


The LH Martin Institute for Tertiary Education Leadership and Management was established in 2007 with the vision to create a nationally and internationally recognised hub of teaching and research on tertiary education leadership and management. Our mission is to develop more effective governance as well as leadership and management

capacity in tertiary sector institutions so that they may fulfill their missions more successfully. We do this by providing an integrated set of research, programs, events and projects tailored to the needs of the sector’s academic and professional leaders. The LH Martin Institute is based at the Melbourne Centre for the Study of Higher Education.

— Find out more lhmartininstitute.edu.au

+61 3 8344 0756

[email protected]

Join the LH Martin Institute for Tertiary Education Leadership and Management discussion group

twitter.com/lhmartininst

facebook.com/lhmartininstitute

ABOUT THE LH MARTIN INSTITUTE

The Melbourne Centre for the Study of Higher Education, or Melbourne CSHE, conducts research and development in the fields of higher education teaching and learning, research, engagement and leadership and management.

We aim to deliver quality and innovation in each of these fields through our signature research themes, distinctive projects, practical professional development programs and special events. The Centre is part of The University of Melbourne.

— Find out more melbourne-cshe.unimelb.edu.au

+61 3 8344 4605

[email protected]

linkedin.com/company/melbourne-centre-for-the-study-of-higher-education

twitter.com/melbcshe

ABOUT THE MELBOURNE CENTRE FOR THE STUDY OF HIGHER EDUCATION

lhmartininstitute.edu.au

SPONSORS






09:00



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15:00

STUDY HALL Meet with your minors group to discuss your reflections and ideas generated by the morning’s discussion, share your experiences from the different minors sessions, work on your action plans and brainstorm questions for this afternoons panel session Ed Bernacki and SCie

12:30

10:30 MORNING TEA





Wilna Joubert Group Manager, Scheduling Services: Student and Education Business Services, Scheduling Services Group, Monash University

Minor Session:

The Power of CollaborationTitle TBC



Minor Session:

Powerful CommunitiesStudent-driven innovation for universities: A win for community

Anatoli Kovalev Program Manager, Office of the Deputy Vice Chancellor, UNSW Sydney

Minor Session:

Collective Buying PowerDetails to be confirmed




Workshop Major 1D:



Workshop Major 2D:



Workshop Major 2C:



DAY 2: DRAFT PROGRAM Friday 20 October 2017

LH Martin Institute www.lhmartininstitute.edu.au

SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES CONFERENCE

Special thanks to our International Guest and Gold Sponsor:

Special thanks to our Silver Sponsors:

Special thanks to our Major Sponsors:

Special thanks to our conference collaborators:

Special thanks to our Bronze Sponsor:

SERVICE IMPROVEMENT AND INNOVATION IN UNIVERSITIES …...Chief Operating Officer, Australian...

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