Service Doesn’t End at the Sale - Cornerstone OnDemand...Committed to driving product improvements...
Transcript of Service Doesn’t End at the Sale - Cornerstone OnDemand...Committed to driving product improvements...
Service Doesn’t End at the SaleHas it happened to you? A vendor works hard to get the sale, and then…crickets.
Cue tumbleweed. You were the highest priority for sales—and
suddenly you’re the lowest for the customer service team.
At Cornerstone OnDemand, our commitment to you doesn’t end with the sale; it truly begins. Helping you fully utilize Cornerstone’s solutions to cultivate a skilled, engaged workforce—
your biggest asset in facing challenges ahead—starts with our comprehensive utilization,
engagement, and client satisfaction model. This model helps us ensure your success in
talent management at every phase, and at every step of the way, it begins with you.
With Cornerstone, your healthcare organization gets a talent
management partner that is:
Truly aligned with healthcare. Our alignment with healthcare ensures you get the benefit of industry-
specific best practices. Whether it’s rolling out ICD-10 trainings in the most
efficient manner or merging existing talent management practices with
those of acquired hospitals, our team has helped our healthcare clients
through these talent hurdles and is here for you as well.
Actively working toward healthcare special interests. Cornerstone maintains active affiliations with
healthcare special interest groups. This not only
ensures our awareness of current healthcare issues
and regulation changes but helps us advocate
for healthcare talent management needs through
product development and consulting services.
Committed to driving product improvements based on your feedback. Cornerstone is known for our receptivity to client
suggestions, a key driver in our continual innovation.
Ongoing dialogue with healthcare clients helps
us fully understand healthcare industry talent
management needs—and results in powerful product
advancements. Case in point, when a healthcare
client needed a way to observe, track, and report
on clinical performance in real time, Cornerstone
created Observation Checklist, a bedside tool that
enables users to measure competencies on the job
through the use of mobile devices.
Compliance driven. The ability to meet compliance regulations is
key for many industries—but none more so than
healthcare. After all, a lack of compliance threatens
not just bottom lines but patient health. While
Cornerstone’s unified system drives learning
and reporting key metrics for Joint Commission
audits, our integrated knowledge of healthcare
requirements means we can guide your compliance
strategies to ensure you meet regulations, spend
less time doing so, and with far less paperwork.
Passionate about client care. Cornerstone’s client care team not only helps you
establish your talent management process and
strategy but also helps execute your long-term
talent management strategies by optimizing your
use of solutions, creating workflow adaptations, and
providing resources.
Experienced in talent management issues across multiple industries. Specialization is great—if you’re a surgeon or an
accountant. But when it comes to talent management,
providers that only focus on the healthcare industry
often have tunnel vision. Because Cornerstone
works with a wide variety of industries, we see the
big picture view when it comes to solving talent
management issues. This means you get the benefit
of best practices that are both targeted to healthcare
and those that are truly universal.
Ready to work at your pace. Our agenda is your agenda. If you’re ready to start
with the whole package, we can help you integrate
and plan across all phases of the employee lifecycle,
including recruiting and onboarding, learning and
development, performance management, and
succession. Starting simply is also an option: we can
help you develop a recruiting strategy or standalone
learning plan. While Cornerstone modules work
seamlessly together, they’re equally powerful as
standalone solutions.
csod-healthcare-tipsheet--9/2014© 2014 Cornerstone OnDemand, Inc. All Rights Reserved.
Cornerstone OnDemand is a leader in cloud-based applications for talent management. Our solutions help organizations recruit, train, manage and connect their employees, empowering their people and increasing workforce productivity. To learn more, visit cornerstoneondemand.com/healthcare.