Service Desk Manager's Crash Course - HDI MN
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Transcript of Service Desk Manager's Crash Course - HDI MN
![Page 1: Service Desk Manager's Crash Course - HDI MN](https://reader031.fdocuments.us/reader031/viewer/2022022202/5880c05f1a28abba3b8b57ab/html5/thumbnails/1.jpg)
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What are you hiring for?
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Develop Questions (and Answers)
to uncover these skills and behaviors
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Progressive Discipline Works Best
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TERMINATOR!
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Marketing Your Service Desk
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Culture Matters
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Listen First
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Market to Your Team First
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Invest in Training and Development
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Market to IT Second
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FISH! Philosophy
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Market to Everyone Else Last
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Ice Cream Can Help You Win
Friends and Influence People
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Your Calls to Action
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Write out your job description
and the questions and answers to the questions
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Schedule your weeklies
and your 5 pennies of feedback
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Spell out your discipline policyand share it with your
team
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Market your successes
to your team, to your department, to your entire
company