Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach
-
Upload
martin-thompson -
Category
Technology
-
view
344 -
download
0
description
Transcript of Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach
![Page 1: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/1.jpg)
Service Desk Management
Lions, Tigers and Bears…Oh my!
By Rebecca Beach
@gobbymidget
uk.linkedin.com/in/rebeccalbeach
News, Reviews and Resources for ITSM Professionals
![Page 2: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/2.jpg)
News, Reviews and Resources for ITSM Professionals
“We have too many Service Desk employees and not
enough IT issues”
…said nobody ever
![Page 3: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/3.jpg)
The ITSM Review
Lions…
![Page 4: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/4.jpg)
News, Reviews and Resources for ITSM Professionals
…and Tigers…
![Page 5: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/5.jpg)
News, Reviews and Resources for ITSM Professionals
…and Bears…
![Page 6: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/6.jpg)
News, Reviews and Resources for ITSM Professionals
Oh my!!!
![Page 7: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/7.jpg)
News, Reviews and Resources for ITSM Professionals
Finding the one…
![Page 8: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/8.jpg)
News, Reviews and Resources for ITSM Professionals
“I am convinced that nothing we do is more important than hiring and developing people. At the end of the day, you bet on people, not on strategies.”
…Lawrence Bossidy, former COO, GE
![Page 9: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/9.jpg)
News, Reviews and Resources for ITSM Professionals
Managing Individuals…
![Page 10: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/10.jpg)
News, Reviews and Resources for ITSM Professionals
Managing a collective…
![Page 11: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/11.jpg)
News, Reviews and Resources for ITSM Professionals
“The first rule of leadership:
everything is your fault”
…A Bug's Life
![Page 12: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/12.jpg)
News, Reviews and Resources for ITSM Professionals
Conclusion…
![Page 13: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/13.jpg)
News, Reviews and Resources for ITSM Professionals
Questions?…
![Page 14: Service Desk Management - Lions, Tigers and Bears. On my! by Rebecca Beach](https://reader031.fdocuments.us/reader031/viewer/2022020306/547ca9e6b4af9fb4158b51cf/html5/thumbnails/14.jpg)
Thank you for listening
@gobbymidget
uk.linkedin.com/in/rebeccalbeach
News, Reviews and Resources for ITSM Professionals