Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British...

53
Kay Dale Service designer Government Digital Service

Transcript of Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British...

Page 1: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Kay DaleService designer Government Digital Service

Page 2: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Designing services that use emerging technology

Page 3: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital
http://www.youtube.com/watch?v=X1YHTQY8MQs
Page 4: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

How it came about

Page 5: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital
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Invest 2.4% of GDP in Research & Development (R&D) by 2027

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The GovTech Catalyst is a £20 million, 3-year programme that funds private sector innovators to solve public sector challenges with emerging technologies

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The GovTech Catalyst is a £20 million, 3-year programme that funds private sector innovators to solve public sector challenges with emerging technologies

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Emerging technology IoTCommunication networks Artificial intelligence

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Emerging technology New to governmentNot currently buyable Not well understood

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What are its goals?

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1Increase awareness and understanding of emerging technology in government

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2Increase ability to identify appropriate uses of emerging technology in government

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3 Increase the ability of government to buy emerging technology

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4Increase the diversity of emerging technology suppliers to government

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Case Study

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http://www.youtube.com/watch?v=VExnFUNyuL4
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Lesson 1: Speaking the same language

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Page 20: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Lesson 1: Speaking the same language

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Lesson 2: Understand context

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Page 24: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Lesson 2: Understand context

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Lesson 3: Inclusive design

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Page 27: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

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Lesson 3: Inclusive design

Page 32: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Lesson 4: Understanding constraints

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British Standard EN137 2006British Standard 10999 2010Health & Safety Executive HSG53 2005PACE, ESN, JESIP, MAIT Digital Service StandardTech code of practise Accessibility regulation

Page 39: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Lesson 4: Understanding constraints

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Lesson 5: Understanding what people need

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Lesson 5: Understanding what people need

Page 48: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

In summary

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GovTech Catalyst is just one way the UK Government is learning about emerging technology

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Support 75 tech companies and 15 public sector bodies

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1. Speak the same language 2. Understand context 3. Practise inclusive design4. Understand constraints5. User needs

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You are a service designer.

Just do what a service designer would do

Page 53: Service designer Government Digital Service Kay Dale...GDS British Standard EN137 2006 British Standard 10999 2010 Health & Safety Executive HSG53 2005 PACE, ESN, JESIP, MAIT Digital

Questions?

Thanks :)


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