Service Design in Government
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Transcript of Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com
organisational challenge
Service design & theMay 2014
PRESENTATION
Service Design in Government
7 April 2023Livework © 2013

2Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE

3Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
service users

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
user experiences

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
journeys

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions

8Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS

9Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
EXPERIENCES INTERACTIONS

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
experiences

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
service systems

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
experiences

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
systems

16Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
JOURNEYS INTERFACES

17Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
SYSTEMS PEOPLE
POLICY PROCESS PROCEDURESPRACTICE PRINCIPLES

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
the organisation

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Build strong
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
principles

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Help organisations
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
align process with citizens

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Engage people
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
in future service vision

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Work with
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
day-to-day practice

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Navigate policy
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013

London Oslo Rotterdam São Paulowww.liveworkstudio.com
Connect
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
Digital to IT

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CONTACT
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Ben Reason
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