Service Design in Government
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A new, practical conference for anyone involved in designing or commissioning digital government. Design better public services.
Transcript of Service Design in Government
London Oslo Rotterdam São Paulowww.liveworkstudio.com
organisational challenge
Service design & theMay 2014
PRESENTATION
Service Design in Government
7 April 2023Livework © 2013
2Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
3Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
service users
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
user experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
journeys
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions
8Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
9Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
EXPERIENCES INTERACTIONS
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
7 April 2023Livework © 2013
service systems
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
7 April 2023Livework © 2013
systems
16Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
JOURNEYS INTERFACES
17Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
SYSTEMS PEOPLE
POLICY PROCESS PROCEDURESPRACTICE PRINCIPLES
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
the organisation
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Build strong
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
principles
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Help organisations
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
align process with citizens
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Engage people
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
in future service vision
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Work with
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
day-to-day practice
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Navigate policy
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Connect
GOVERNMENT ORGANISATIONS
7 April 2023Livework © 2013
Digital to IT
London Oslo Rotterdam São Paulowww.liveworkstudio.com 7. apríla 2023
CONTACT
www.liveworkstudio.com
Ben Reason
Livework © 2013
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