Service Design in Government 2015 - Conference Themes

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govservicedesign.net Service Design in Government 19 - 20 March 2015

Transcript of Service Design in Government 2015 - Conference Themes

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Service Design

in Government19 - 20 March 2015

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They came from far and wide!

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Some themes from #SDinGov 2015

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Complexity is inherent in Government

© Jess McMullin

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Or is it just the organisational culture?

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– Louise Downe

“Service design in government is not actually that complicated,

it’s just really, really hard.”

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Build capacity - get others to think like

designers

Slide © Jess McMullin 2015

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– Alex MacLennan & Jess McMullin

“Every public servant can be a service designer (even if

unconsciously).”

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Involve designers, service operators and users in

the design process

govservicedesign.netPhoto by Ricky Morris @beesinabox

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Understand users’ needs together

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See the whole journey and the details

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Ask challenging questions

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Design the ‘real world’ parts of the service (as

well as the digital parts)

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Prototype and iterate

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Take a step back to tackle policy / strategy issues

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– Andrea Siodmok

“Light a fuse, give permission, then policymakers become

change makers themselves.”

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And find yourself a ‘Gov Whisperer’

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But don’t forget…

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Everyone is a service design star!Photo by Jess McMullin @jessmcmullin

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See you in 2016!@MicheleIdeSmith, Programme Chair

@MarkDalgarno, Conference Organiser