Service Design Global Network Conference 2013

@LouiseDowne / @hereatEngine

CHICKEN SHOPS,PLATFORMS

& CHAOS


DESIGNINGTHE FUTURE


AND WHY WE SHOULDN’T

IMAGE BY WATCH TOWER


THE FUTURE HAS NO MORALITY


DESIGN:

JUST BECAUSE YOU CAN DO SOMETHING DOESN’T MEAN YOU

SHOULD


TECHNOLOGY:

IF SOMETHING CAN BE DONE IT

PROBABLY WILL BE


RESTARTING BRITAIN 2 2013:

‘DISJOINTED INCREMENTALISM’ CHARACTERISES PUBLIC SERVICE DESIGN: WHERE SERVICES ARE ALTERED AND ADAPTED BY CHANGING POLITICAL DRIVERS, PROFESSIONAL FASHIONS & SHIFTING INSTITUTIONAL BOUNDARIES...

IMAGE BY E.ON

IMAGE BY VIC CASAMBROS

IMAGE BY NASA

IMAGE BY DIUSGOVUK


SCIENCE TODAY:

“THE ROVERS ENJOY CONSIDERABLE POLITICAL SUPPORT IN CONGRESS”

IMAGE BY WELLS FARGO

IMAGE BY BARCLAYS GROUP


SHOPPER:

“I DON’T THROW MY RECEIPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS”

@LouiseDowne / @hereatEngine@LouiseDowne / @hereatEngine

WHEN WE DON’T KNOW HOW A THING WORKS

WE MAKE IT UP

@LouiseDowne / @hereatEngine@LouiseDowne / @hereatEngine

FUNCTION FOLLOWS FORM


DAVID WEINBERGER:

“SMALL THINGS LOOSELY JOINED”


WE CAN ONLY TRUST SOMETHING

IF WE THINK WE KNOW HOW IT WORKS


DESIGN BORDERS NOT BOUNDARIES


LEARN TO SCALE HONESTLY


TAKE UBIQUITYSERIOUSLY


BE MODULAR


ANTICIPATE FUTURE BUSINESS

NEEDS


CREATE AFFORDANCES


DON’T DESIGNTHE FUTURE


DESIGN SOMETHING THE FUTURECAN DESIGN

Service Design Global Network Conference 2013

Business

Transcript of Service Design Global Network Conference 2013