Service Delivery - Web viewJulia Davis. Regeneration & Community Engagement. ... James O'Donnel....

bromley by bow centrerecruitment pack

Bromley by Bow CentreSt Leonards StreetLondon E3 3BTT: 020 8709 9724E: [email protected]

20th March 2015

Dear Candidate,

Many thanks for your interest in working for the Bromley by Bow Centre.

The Centre has gained a national and international reputation for its innovative regeneration work in the community. Our focus is to inspire and empower the most vulnerable people, those who are isolated, facing physical or mental ill-health problems or lacking confidence, skills or qualifications. The Centre supports over 1,400 people each month.

To keep things running smoothly requires the combined efforts of a highly talented team – one we hope you’ll be joining soon.

You probably have a lot of questions about us, about what we do and about the role for which you’re applying. You should find answers to all of them in this pack, together with some useful tips on completing your application form. However, if we’ve missed something or you have a particular question then please do contact us.

Interested candidates are invited to send a completed application form along with Equal Opportunity Monitoring form to Ather Khan, HR Manager on [email protected] by 12 pm on the 30th March 2015. Interviews will be held on 1st April 2015.

We look forward to hearing from you.

Good luck!

Ather Khan HR Manager

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mailto:[email protected]

http://www.bbbc.org.uk/


IndexTitle Page

History and Position 3

About Bromley by Bow Centre 4

Why this job is really important to us 7

Social Prescriber Advert 8

Job Description 9

Competencies 13

Terms and conditions 14

Making the best Application 16

Inclusive Bromley by Bow 17

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History and Position

Founded in 1984, the Bromley by Bow Centre is a pioneering charity located in the East End of London with an annual turnover of circa £3.5 million and a dedicated & passionate team of around 140 people plus volunteers.

In 2000 the Centre acquired the adjoining three acre park and, on a portion of the land, built the first Healthy Living Centre in the UK. This was an important evolution in the Centre’s model, moving us into primary care. Now the Centre and the medical practice operate together in a highly integrated manner unusually providing a holistic and blended mix of services, although with distinct and separate management and governance structures.

The Centre now has a national and international reputation for its innovative regeneration work in the community. We operate in a location with entrenched economic and social problems. This includes having one of the highest levels of child poverty in the UK, the highest acute mental health admission rate in London and the second lowest employment rate in London; 34% of residents do not have English as their first language compared to 22% in London and 8% nationally.

The Centre’s reputation means that it regularly hosts high profile visits which have included the Royal Family (HRH The Prince of Wales visited us in February 2012), Prime Ministers, Secretaries of State, other Ministers and members of the House of Lords, senior Civil Servants and Business Leaders. In January 2013 Lord Brian Mawhinney endorsed our work during a speech in the House of Lords:

“I urge you to take your colleagues down to the Bromley by Bow Centre and let them see what has emerged from nothing. It is one of the most impressive displays of social entrepreneurship anywhere in Europe.”

This formed the focus of an editorial in The Guardian newspaper in February 2013: http://www.guardian.co.uk/commentisfree/2013/feb/06/in-praise-of-bromley-by-bow-centre

The Centre has an innovative approach constructed around a holistic and integrated programme of services with a core of “Health & Wellbeing”. The model is based on empowering local people, fostering mutual support and creating a resilient community that can thrive at a time of huge economic pressure.

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http://www.guardian.co.uk/commentisfree/2013/feb/06/in-praise-of-bromley-by-bow-centre


About Bromley by Bow Centre

Vision and Mission

Our VISION is of an East London community where everyone benefits from the opportunities the future holds and where no one is ignored, excluded or forgotten.

Our MISSION is to use our empowering social entrepreneurial model to create a cohesive, healthy, successful and vibrant community that becomes a beacon for others.

Service Delivery Programmes

50+ projects are delivered through six Programme areas:

Community Connections responds to the needs of people who are on a longer, or less specified journey with the Centre or who are perhaps engaging with our services for the first time. The Programme integrates people into the Centre and its associated services. It is designed to increase knowledge and confidence as well as creating involvement in networking and volunteering programmes that assist with community cohesion and integration.

My Life is the Centre’s health and wellbeing programme it focuses on people who are labelled or seen as more vulnerable, significantly residents with physical, mental, sensory, learning and complex disabilities and health conditions. Last year we supported over 250 older people and adults with mental health problems, learning difficulties and physical disabilities, while assisting over 2,600 people to improve their diet, give up smoking and lose weight.

Advice Centre helps over 1,000 people annually to manage their household finances, claim welfare benefits and improve their housing. Debt intervention and energy awareness support is used to give people the control they need over money.

Beyond Business is an award-winning programme that launches and nurtures new social enterprises across Tower Hamlets, Newham and Hackney, providing practical support and advice to ensure their success in the crucial early years of trading. The Programme has a successful track record, celebrating over 40 new social enterprises, generating a combined turnover in excess of £4m and creating over 250 new jobs.

Local People Local Jobs is a responsive employment service that offers a range of intervention and support programmes. Over 500 people a year are supported to overcome barriers to work, find jobs and access training. Our accredited advisor team deliver careers information, advice and guidance across a range of venues.

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Board of TrusteesChair: Ajit Lalvani

Vice-Chair: Chris Elliott

CEORob Trimble

Senior Management Team

CEO + 5 Directors

Finance & OperationsTony Bonnar

Service DeliveryZoe Portlock

Community Connections

Shahanara Begum

Advice Centre Georgine Anthony

My Life Karen Satterthwaite

Work-based Learning James O'Donnel

Local People Local JobsGenefer Chitolie

Assitant Director of Servcies

Ruth Robers

Assistant CEO (PT)Julia Davis

Regeneration & Community EngagementHelal Uddin

Strategy & Statutory Fundraising

Dan Hopewell

Beyond BusinessAlan Woolston

Service Delivery,Finance and Property

Sub-Committees


Capital Skills responds to employer’s needs while upskilling employed and unemployed people through the Centre’s City & Guilds accredited vocational delivery. This includes apprenticeships across Health and Social Care, Business Administration, Customer Service and much more. Courses are also available for entry-level English and basic IT to family learning.

PartnershipsThe Centre has an expansive range of partnership and networking relationships that include Training Providers, Community Groups, Housing Associations, Children’s Centres, Schools and Health Centres.

Centre SupportThe Service Delivery Programmes are supported by a specialist team comprising of Development & External Communications, HR & Personnel, Finance & Accounting, Facilities and Health & Safety, Information Communications &Technology and Hospitality.

Organisation and Management The governing body is a volunteer Board of Trustees, elected by the charity’s membership, who oversee the work of the Senior Management Team, offer advice on direction and strategy, ensure that the Bromley by Bow Centre complies with its legal and reporting obligations, and carries ultimate responsibility for the charity’s financial wellbeing.

The Board comprises of a minimum of 6 and maximum of 23 trustees and includes up to 6 representatives from key collaborating stakeholders. The Board principally operates through three specialist sub-committees.

Responsibility for day to day operations is delegated to the CEO, Rob Trimble, and the Senior Management Team comprising of five Directors with defined operational responsibilities.

This organisation chart outlines the current management structure:

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Working Environment The culture of the Bromley by Bow Centre is an important component of our success. An important influence is the series of interconnected buildings set in an award winning park in Bromley by Bow. The Centre’s campus also embodies an arts centre, a café, a church and a childcare nursery.

The Centre is five minutes from Bromley by Bow Tube station serving the District and Hammersmith & City lines, the Bow Church and Devons Road DLR, as well as on the bus route to Stratford.

People StrategyFollowing its 2013 accreditation in the Best Not for Profit Organisations to Work For, the Centre was awarded a place in the Sunday Times “100 Best Not for Profit Organisations to Work For” with and entry ranking of 91. Our People Strategy remains a key part of our newly launched strategy.

London Living Wage EmployerCentre is a London Living Wage Employer since 2009 and is committed to provide better than average terms and conditions of employment to staff at lower level of earnings.

The FutureThe Bromley by Bow Centre sits alongside some of the most far-reaching urban renewal projects in the world, namely the legacy of the 2012 Olympics, the new Stratford City with direct rail links to Europe, the regeneration of the Lower Lea Valley, the expansion of Canary Wharf and the Thames Gateway developments. The Centre’s reputation puts it in a unique position to engage with these opportunities for the benefit of local people.

Our Strategic Plan for 2014 – 2019 will see the Centre grow its existing services, expand its service range and operate our health and wellbeing model from new geographical locations, using collaborations and the ability to prove the impact we have on people’s lives.

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Why this job is really important to us

We have just launched a dynamic new Strategic Plan which will see an exciting period of growth which will significantly increase our size and footprint over the next five years.

Social prescribing enables primary care services to have a meaningful impact on the social determinants of health. The service provides a pathway mechanism enabling the prescriber to connect with a wide range of services to support client’s health and wellbeing.

This role requires a motivated and dynamic individual to work in an holistic manner with clients who have a range of health, social care and welfare support needs.

Another key aspect of this role requires someone to be an analytical thinker with a skill for developing and maintaining effective monitoring and reporting systems to provide accurate and timely reports against pre agreed targets.

Key Skills:

Communication

Flexible and able to adapt to the needs of others

Confident and approachable

Advert

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Social Prescriber The Bromley by Bow Centre is a pioneering charity located in an award winning three-acre park close to the Olympic complex in the East End, an increasingly vibrant area of London undergoing wide-ranging regeneration. The Social Prescriber Service is an important element of Bromley by Bow Centre’s service delivery, by addressing a range of health, social care and welfare issues the role supports local residents to improve their health and wellbeing.

The role will build relationships with a range of stakeholders, including GP Practices, health professionals and community partners, ensuring the service remains a vital and visible community resource. The successful applicant must have experience of delivering client-focused services, working with local GP surgeries and other health professionals, good communication skills and a genuine interest in helping people to tackle the challenges they face in leading healthy and fulfilling lives. This is a full time position, 35 hours per week, offering a salary in the range of £26,350-£29,350, 30 days’ annual holiday (pro rata) and a workplace pension. You will be joining a dedicated and diverse team of around 120 staff and volunteers, all of whom helped to elevate the Bromley by Bow Centre into The Sunday Times 100 Best Not-For-Profit Organisations to Work for 2014. We are five minutes’ walk from the tube and DLR, with access to major bus routes.

Interested candidates are invited to send a completed application form along with Equal Opportunity Monitoring form to Ather Khan, HR Manager on [email protected] by 12 pm on the 30th March 2015. Interviews will be held on 1st April 2015.

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mailto:[email protected]


JOB DESCRIPTION

Job Title: Social Prescriber Coordinator

Job Grade: £26,350 - £29,350 per annum

Contract Duration: Fixed Term April -30 September 2015

Core Working Hours per week: 35 hours per week

Flexibility of out of hours, in line with delivery

Line & Functional Reporting: Health and Wellbeing Programme Manager

Location: Bromley by Bow Centre

PRIME RESPONSIBILITIES

The role will be responsible for the management and operational delivery of the Social Prescriber project, providing a referral system for GPs and other Healthcare professionals in Tower Hamlets. Working across 6 GP practices in Mile End east Bromley By Bow Network, the role will require supporting clients to access a range of health, social care, welfare advice and other support services. The role will require proactive engagement with healthcare professionals to stimulate referrals into the programme. Clients will be supported on an individual basis to set goals and priorities to improve their health and wellbeing.

DETAILED RESPONSIBILITIES

A. Service Delivery

Act as the central point of contact for all referrals to Social Prescriber service

Provide information, advice and guidance to referred client, including signposting where appropriate

Undertake initial assessments; jointly identify goals and develop personalised plans with clients

Develop and maintain a client database

Work with health professionals to implement feedback mechanisms

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Engage across six GP practices on a regular basis. Bromley by Bow Centre, Merchant Street, St Paul’s Way, St Andrews, Stroudley Walk, XX Place.

Develop a comprehensive knowledge of wider support services for people with high support needs including; social isolation, wellbeing, housing, unemployment, welfare benefits.

Extend and develop the menu of services prescribed in the form of a directory

Liaise with health professionals to increase visibility of the project and to ensure information is up to date and relevant

Attend meetings with Mile End East Bromley by Bow (MEEBBB) Network Manager, and Tower Hamlets Clinical Commissioning Group.

B. MONITORING, REPORTING AND EVALUATION

Monitor and evaluate the effectiveness of the service against agreed targets

Develop and maintain systems to keep accurate records relating to the delivery of Social Prescriber service

Develop and implement a process to give feedback to referrers

Produce and submit service reports in the agreed format and in accordance with agreed timetables

C. EXTERNAL PARTNERS AND COMMUNICATION

Maintain effective relationships with Health and Social Care professionals, Information, Advice and Guidance Services, support services, stakeholders and partners

Maintain good communication with clients and their families/carers

Recognise people’s needs for different methods of communication and respond accordingly

ADDITIONAL RESPONSIBILITIES

Adhere to the Centre’s policies and procedures at all times including Equality and Diversity, Health and Safety, Confidentiality, Lone Working and Safeguarding

Ensure the Social Prescriber service reflects to the vision, mission and values of the Centre

Responsible for producing own correspondence, performing and maintaining administrative tasks

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Undertake any other additional tasks as reasonably deemed appropriate by the Health and Wellbeing Programme Manager

PERSON SPECIFICATION

The successful candidate will have the following essential qualifications, experience, skills and personal attributes:

Qualifications:

Relevant degree qualification or equivalent in Health and/or Information Advice and Guidance.

Significant experience (minimum four years) of developing and delivering community projects which support clients with complex needs.

Essential Experience:

Experiencing of developing and maintaining relationships with clients

Working with a range of health, social care professionals and voluntary and community sector organisations

Project management experience – project delivery to time specification and within budget

Experience of developing and maintaining partnerships with a range of stakeholders

Experience of working in Tower Hamlets or a diverse multi-racial and cultural environment

Essential Skills:

Ability to assist in the development and delivery of quality services

Ability to analyse data and reports and address these with appropriate actions

Excellent co-ordination and organisational skills, including attention to detail,

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managing multiple tasks and working to tight deadlines

Computer literate including good working knowledge of Microsoft Office (Word, Excel and Outlook)

Good interpersonal skills at all levels

Ability to work unsupervised and to make decisions while prioritising ever changing work loads

High level of verbal and written communication skills

Personal Attributes:

Discretion in handling of all sensitive data

Integrity

The Bromley by Bow Centre is an equal opportunities employer and welcomes applications from all sections of the community.

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Competencies

Competencies are applied to all posts at all levels, to a greater degree with the more responsibility a post possesses. We have four competencies which all applicants will need to demonstrate.

1 Committed to People

• To celebrate the everyday and unique talent of people• Warm and welcoming communication style that shows sincerity and friendliness• Strong commitment to customer service with the ability to work with people in a sensitive manner

2 Inclusive Approach

• To work across teams, projects and programmes to ensure the range of services is always on offer to the individual and/ or family

• To believe that everyone should have a chance and be given opportunities • To be responsible for maintaining the integrated approach of the Centre and of the wider community

3 Creative and Entrepreneurial

• Able to approach a situation with creative thinking, including problem solving • An appreciation of how important spaces, places and environment are to a person’s wellbeing• Able to try new things and take on new challenges• Understand how to identify opportunities and how these assist with the vision of the Centre

4 Learning and Developing

• Showing commitment to continuously updating and improving your knowledge• To be willing to share your experience, expertise, skills and knowledge with others

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Terms and conditions

Working hours 35 hours per week (full time)

Holidays and other leave 27 days plus 3 days Christmas Closure *

Birthday day off we think everyone deserves to be spoilt on their birthday!

Maternity leave 39 weeks of paid leave**

Purchasing annual leave a maximum of five days per annum is allowed, perfect for busy lives and the unexpected***

Study leave if it relates to your role you will be entitled to a maximum of five days of study leave***

Pension Scheme

Up to 3 years’ service - 1% employee minimum contribution with a matching employer contribution of 1% based on qualifying earnings

3 to 5 years’ service - 1% employee minimum contribution with a matching employer contribution of up to 3% based on qualifying earnings.

Over 5 years’ service - 2% employee minimum contribution with a matching employer contribution of up to 6% based on basic salary.

Probationary period

Staff members on permanent contract are subject to 6 months’ probation and staff on short term contracts is subject to 3 months.

Other benefits

Extra Mile awards staff are nominated by colleagues and recognised when they have contributed to the Centre’s activities in an exceptional way.

Professional Membership we will pay the annual fee for you if the professional skills represented are key to your role at the Centre.

Training and Development we run generic training courses with the assistance of our corporate partners and encourage and support continuing professional development.

Sick pay: The Centre may at its discretion decide to pay sick employees who are entitled to SSP their full basic salary (inclusive of SSP) of up to a maximum of four weeks' of medically certified absence for sickness during any rolling twelve month period.

Graduate Fast Track scheme: An exciting two year accelerated programme which allow successful recruits to develop both functional and project management skills through a dynamic combination of training, coaching

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and mentoring. This is open to graduates with 2:2 degree or above who are residents of the London Borough of Tower Hamlets.

Internship scheme: A fantastic opportunity for undergraduates, graduates and people looking to change career paths. The experience is designed to positively influence your career choices and lead you into your next role. There are no upper age restrictions and we offer the London Living Wage. We are particularly keen to offer these opportunities to people living in the East End of London.

Apprenticeship scheme: A unique entry route for young people aged 16 to 24 years successful recruits receive accredited training and a route into a future career. One to one support and coaching and mentoring is provided. Our scheme is designed to ensure young people progress and achieve.

* pro-rata for part-time staff** the first 6 weeks at 90% of average weekly earnings and remaining 33 weeks on the lower of Statutory Maternity Pay or average weekly earnings*** after successful probation

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Making the best application

Here are a few useful tips. It’s worth taking time to read through them and using what you learn to ensure you make a good impression.

This pack should contain a job description and a person specification, a list of the competencies and our Equality & Diversity policy statement. An application form and Equal Opportunity Monitoring form will be downloaded at http://www.bbbc.org.uk/work-for-us

The Bromley by Bow Centre shortlists applicants for interview by matching the details given on the completed application form against the job description and person specification. We will be looking for clear evidence to show whether or not your experience, skills and knowledge match those set out in the job pack.

Make sure you set out your skills in full, or you could miss out on being shortlisted. Please note that CVs are not accepted.

Presentation is important, so be careful when completing the application form. Depending on the level and type of tasks involved in the job you’re applying for, spelling and grammar may be taken into account in the shortlisting process.

Section 3 of the application form is the most important part of the form as far as ‘making your case’ for shortlisting goes. Please use this section to make clear what skills, knowledge and abilities you have, giving examples where possible and linking back to the requirements set out in the person specification. If you’ve not been in work before, you should consider whether you have gained any useful skills or experience in voluntary roles.

Your completed application form must be received by the closing date given.

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http://www.bbbc.org.uk/work-for-us


Inclusive Bromley by Bow

In serving a diverse East London community for many years, the Centre has naturally become a culturally diverse organisation itself, not least as many employees live locally. We pride ourselves that our delivery and support teams comprise many backgrounds and cultures and represent England, Bangladesh, Ireland, Scotland, Australia, Ghana, Nigeria, Canada, Dominica, India, Jamaica, Wales, France, Spain and Mali. It’s a real United Nations! Between us we speak 12 different languages and dialects.

We are committed to fostering an inclusive culture which promotes equality, values diversity and maintains a working, learning and social environment in which the rights and dignity of all its staff and service users are respected. The inherent strength of a vibrant, diverse and inclusive workforce help us to forge strong connections with all our clients as well as ensuring we align our decisions to the local environment.

The Centre practises the principles of the Equality Act 2010 and recognises the provisions of Equality & Human Rights Codes of Practice by ensuring no-one is discriminated against on grounds of race, gender, disability, sexuality, age, religion and belief (including lack of religious belief), gender reassignment, marriage & civil partnership and pregnancy & maternity.

Key Objectives of our Equality and Diversity Policy

To ensure that all individuals who come into contact with the Centre are treated with dignity and respect

To ensure that the opportunities the Centre provides for learning, personal development and employment are made available on a non-discriminatory basis

To provide a safe, supportive and welcoming environment free from prejudice, bullying and harassment

Recruitment

As for all applicants, disabled candidates who meet the minimum criteria for a post are eligible for interview for the role. Prior knowledge of a disability enables us to adjust our interview arrangements if necessary.All applicants must be qualified to work in the UK. Applicants who have not been granted permanent status in the UK must produce evidence of the necessary Home Office immigration status and permission to take employment.

The Centre is committed to safeguarding and appointments are dependent on a satisfactory Enhanced Level Disclosure & Barring Service (DBS) check. We welcome applications from all sections of community.

A full copy of our Equality and Diversity Policy is available on request. All policies are available to staff on the Centre’s intranet.

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Service Delivery - Web viewJulia Davis. Regeneration & Community Engagement. ... James O'Donnel....

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