Service Delivery .

• Service Delivery

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Information Technology Infrastructure Library - Service delivery

1 The service delivery discipline concentrates on the proactive services the ICT must deliver to

provide adequate support to business users. It focuses on the business as the customer of

the ICT services (compare with: service support). The discipline consisted of the

following processes:


Service (economics) - Service delivery

1 * Other customers at the service

delivery location



1 The service encounter is defined as all activities involved in the service

delivery process. Some service managers use the term moment of

truth to indicate that defining point in a specific service encounter where

interactions are most intense.



1 The location of the service delivery is referred to as the Stage (theatre)|stage and the

objects that facilitate the service process are called Theatrical property|props


Belgacom - Service Delivery Engine Wholesale (SDEW)

1 Service Delivery Engine and Wholesale (SDEW) groups together

the network and IT services. Its wholesale activity offers

telecommunications services to other operators and suppliers on the

Belgian market.


Argela - Service Delivery Framework

1 Argela’s Service Delivery Framework(SDF)

http://news.thomasnet.com/companystory/AVEA-Boosts-Its-Services-Revenue-with-ARGELA-SDP-510338 based on Argela’s Multiplay Service Delivery

Platform(MSDP) promises rapid uptake of new services leading to ARPU total

revenue increase with automated service and partner management capabilities. Automated business processes reduce Operating expense|OPEX and re-use of

infrastructure reduce CAPEX.https://store.theartofservice.com/the-service-delivery-toolkit.html

Service delivery platform

1 In telecommunications, a 'service delivery platform' ('SDP') is usually a

set of components that provide a services delivery architecture (such as service creation, session control and

protocols) for a type of service. There is no standard definition of SDP in the

industry although the TM Forum (TMF) is working on defining specifications in

this area, but different players define its components, breadth and depth in

slightly different ways.


Service delivery platform

1 “Service delivery platform market to hit $4.6 billion by 2014, driven by mobile ads, app stores]


Service delivery platform - History

1 The Service Delivery Platform, whose power comes in large part from the

quality and acceptance of these supporting standards, is rapidly gaining acceptance as a widely applicable architectural pattern.



1 Because of this, and the need for service providers to understand how

to better manage SDPs, the TM Forum (TMF) has started

standardizing the concept of Service Delivery Framework (SDF) and SDF

management



1 This allows the solution architecture to be verified that it meets the

operational, service delivery and business requirements.



1 In the new world of converged service delivery, SDPs should also be considered not just as a core function within an operator but as a number

of interconnected, distributed service nodes (e.g.) for redundancy reasons and for different service profiles to

different business and market sectors



1 SDPs can also be used to manage independent wireless enabled precincts such as shopping malls, airports, retirement villages, outcare centres. In this case a lightweight easy to

deploy platform could be used. See wwite: [http://www.wwite.com Next Generation

Governance and Service Delivery Platform].


Service delivery platform - Service Creation Environment

1 The leveraging of converged Java EE and SIP service creation

environments has accelerated the adoption of specific Service Delivery

Platform solutions


Service delivery platform - Relationship to SOA

1 This enables service providers to focus on their core functionality and to outsource the service delivery to

third parties


Self-help - Self-help and professional service delivery

1 Self-help and mutual-help are very different to - though they may

complement - service delivery by professionals: note for example the interface between local self-help and International Aid's service delivery

model.[http://www.laceweb.org.au/int.htm Paper on self-help processes]


Greater New Haven - New Haven Service Delivery Area

1 A service delivery area is a geographical area within which employment and

training services are provided under the Job Training Partnership

Act.[http://www.ct.gov/ecd/cwp/view.asp?a=1106q=251000 Connecticut

Department of Economic and Community Development - Service Delivery Areas] This definition contains 14 towns and

additionally includes the towns of Clinton, Connecticut|Clinton and

Woodbridge, Connecticut|Woodbridge.


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Service Delivery .

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