Services CatalogueHardware Services

HardwareServices

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Standard Features: - Presentations - Demos - Offering - Responding to RFI’s and RFP’s

Optional Features: - Proof of concepts (when applicable)

Interact offers full range of appliances for every IT solution for the variable IT environments through our presales specialists to discover the existing factors in your IT environment, especially those factors which usually costs huge budget to deliver the most effective solution that meets your needs.

We are here to develop your business interest, and save your budget. Interact has established partnerships with almost 20+ leading global IT Vendors such as HP, Lenovo, Dell, Cisco, Fortinet, EMC, Aruba, APC Schneider and more.

Study Customer’s Scope of Work, Design, Size and Provide Solution

Pre-sales Consultancy

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Standard Features: - On-Site Delivery - Supply Chain - Insurance

Optional Features: - Pickup & Return Services - Long Distance Delivery (Air freight/ Sea freight)

Controlled Delivery, Supply Chain, Pickup & Return Services, Insurance

After-sales Support

Standard Features: - Trouble Shooting - Failure Diagnostics - Repair - On-Line Support

Optional Features: - Provide Spare Parts (for out of warranty cases) - Pickup and Return Services - Hardware Upgrade

Controlled Delivery, Supply Chain, Pickup & Return Services, Insurance

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After-sales Consultancy

Hotline &RemoteTrouble

Shooting

HardwareUpgrade &Upscaling

Spare Parts&

Repair

AfterSales

Standard Features: - According to SLA

Optional Features: - Service Contracts. - Tailored SLAs .

Provide the Hardware standard warranty, Upgrade Standard Warranty and Upgrade SLA services

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HP Care Packs and Warranty Services

Standard Features: - According to SLAPrerequisites: - Support our customers with our own local stock (if Part available in our own stock)

Lenovo Warranty Services

Provide the Hardware standard warranty services as Lenovo Authorized Warranty Service Provider "AWSP

PSG Engineer repairing Lenovo ThinkPad HELIX371

AuthorisedWarrantyServiceProvider

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Via Microsoft CRM we can accurately analysis the stock with relative to our maintenance contract this analysis will grantee the availability of spare part during the contract life time ,Analysis factors such machine failure rate are considerable in creating our warehouse stock.

Spare Parts

Providing Genuine Spare Parts with a competitive prices. Our huge warehouse make us grantee the liability and flexibility of fulfilling all kind of Service Level Agreements to Interact Contracts.

Analyze the IT infrastructure for the best power rating and Install Uninterruptable Power Supplies with related Software Alert Management. As an APC-UPS uninterruptable power supplies Select Partner Interact Technology Solutions provide customers with a professional service in customizing the server room power consumption with a complete analysis of the IT infrastructure for the best power rating ,leading to an optimum solutions .moreover a complete site survey for the electricity distribution and grounding from voltage rating to ground impedance testing and rating with a report to customer before installation of the UPS.

We also recommend the way to keep a healthy environment for the supplied UPS, with the best practice to keep GND impedance on the appropriate rates.Interact provide her customer with the best practice to keep their UPS working in a healthy environment and to extend the battery life of the supplied UPS.The on job training for UPS include a complete instruction on how to monitor your UPS ,inspect and troubleshoot the common errors using monitor software and panels ,this training prevent small problems form escalating and insure keeping the equipment healthy status.

Interact System Engineers adjust the proper interactive actions between operating system and the UPS to ensure proper Auto shutdown without loosing data or functionality of the system ,this done by guidelines the IT with best scenarios according his environment and adjusting return battery capacity ,low battery duration and shutdown delay on the Software Management software.

UPS Installation and Repair Services

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Part (7), Block (S 67) El-Shatr El-Aasher, Zahraa El-Maadi, Maadi, Cairo - Egypt

Phone: +(202) 2754 4443 (10 Lines) Fax: +(202) 2754 5911

EGYPT (Headquarters) GERMANY

MAXECOM INC.15550 Rockfield Blvd. Suite B-100Irvine, CA 92618

Phone: +(1) 949 535 3311

USA

Website:www.interactts.come-mail: info@interactts.com

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Diamond Technology Solutions Ltd. London

Phone: +(44) 7930 3128 85

UK

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