facility managementS E R V I C E S

F A C I L I T Y M A N A G E M E N T

MARKET RESEARCH & VALUATION

RISK MANAGEMENT

PORTFOLIO & OPERATIONS PLANNING

ASSET MANAGEMENT

DECOMMISSIONED ASSETS & ADAPTIVE REUSE

SPACE PLANNING

CONSTRUCTION & PROJECT MANAGEMENT

MAINTENANCE

BUDGETING & ACCOUNTING

A P R OAC T I V E M A N AG E M E N T A P P R OAC H TO

M A X I M I Z E T H E VA L U E O F YO U R A S S E T

Friedman provides facility management services to private and institutional investors, both local and national. We understand that a building is a direct reflection of the company enclosed within. Keeping it maintained and operating safely is essential to the image of your overall business. Our facility management division encompasses the physical management of the property, service contract management, insurance administration, work order/service request management and follow through, nurturing tenant/occupant relationships, budgeting of operating and capital expenses, and monthly reporting. Our internal processes are thorough to ensure peace of mind.

P R E V E N TAT I V E M A I N T E N A N C E

We actively pursue a preventative maintenance program for each facility we manage. This greatly minimizes the number of service requests handled on a day-to-day basis. Our preventative maintenance schedules are input into our tracking software and once populated, automatically generate work orders which are processed by our service coordinators. Each work order is assigned to a maintenance technician or 3rd party contractor and tracked throughout the process to ensure completion.

AC C O U N TA B I L I T Y

Problems or issues discovered during our preventative maintenance inspections are brought to the Property Manager’s attention. This information will be shared with the client pursuant to their reporting protocol. For instances requiring emergency or unplanned maintenance or repair, your designate will be provided with our main service desk contact information. This provides a direct line of communication between the facility and our service department for immediate response to all service requests.

P H YS I C A L A S S E S S M E N T

Upon receiving an assignment, we immediately assess the physical structure including but not limited to the roof, HVAC, façade, asphalt/concrete, electrical and plumbing systems. We provide you with clear, actionable recommendations based upon our findings.

C O N T R AC T M A N AG E M E N T

We review existing vendors’ performance and contract language to ensure that you receive the best possible service at the most favorable price. We annually bid out maintenance contracts and submit RFP’s as needed pursuant to the owner’s protocol.

I M M E D I AT E AC T I O N

Authorized personnel will be interviewed to quickly educate ourselves regarding any lingering problems or issues that need to be corrected and take immediate steps to determine solutions.

I N S U R A N C E A D M I N I S T R AT I O N

We have strict guidelines regarding service contract and insurance administration. If you do not have your own service contract, all vendors will be required to sign our proprietary service contract that provides strong liability protection. Insurance certificates are obtained for every vendor working at the property and we work diligently to ensure that the proper entities are named as certificate holders and additional insureds.

Our team takes a proactive approach to all facets of management and have the proper protocol and systems in place to ensure your goals and objectives are achieved.

PORTFOLIO OPTIMIZATION

Consolidate sites into locations with critical mass

Exit unprofitable locations

COST REDUCTION

Execute early lease renewals

Appeal assessed real estate taxes

Evaluate alternative real estate management solution

ASSET MONETIZATION

Execute sales/leaseback program

Real estate financing options

BRAND ENHANCEMENT

Project a consistent, quality image

Execute exterior signage upgrade program

OCCUPANCY EFFICIENCY

Implement off-campus relocation program

Evaluate admin-to-Industrial space conversion

Reclaim tenant space around campus

DEVELOPMENT

Consolidate into new, smart buildings

Access efficient capital

Open book pricing

Value engineered solutions

FM SOFT SERVICES

BUSINESS SERVICES

MANAGEMENT

HSSE

ENERGY &

SUSTAINABILITY

SOURCING

ENGINEERING CRITICAL

ENVIRONMENTS

REPAIRS & MAINTENANCE

BUILDING OPERATIONS

PARKING MANAGEMENT

INSURANCE SERVICES

TAX ADVISORY SERVICES

ENERGY MANAGEMENT

JANITORIAL SERVICES

WASTE MANAGEMENT

LANDSCAPING

SECURITY

HEALTH & SAFETY

ASSET PLANS

ACCOUNTING

sourcingSERVICES

BUSINESS SERVICESFM SOFT SERVICES

01AS S E S SR E A L E S TAT EC O M M I T M E N T S

04P R E S E N TP O RT F O L I OSAV I N G S

02E N G A G EL O CA L M A R K E TR E S O U R C E S

05D E V E L O P S T R AT E GY

03A N A LY Z EM A R K E TO P P O RT U N I T I E S

06I M P L E M E N TE X E C U T I O N O FS T R AT E G I C P L A N

07CA P T U R E SAV I N G S /N E W P R O P E RT Y C O M M I T M E N T S

01 02 03GATHER DATA

Faculty tours

Gather cost data

Investigate staffing needs

Gather data

building size, usage, location(s)

Conduct select interviews

EVALUATE DATA

Compare to Client goals

Compare to Friedman best practices

RECOMMENDATIONS

Apply Friedman operating philosophy and standards

Focus on high impact solutions

Reduce operating costs

WEB-BASEDFU N CTI O NALITY

R EPO RTS &M ETR I CS

M O B I LECAPAB I LITI ES

SECU R EACCESS

CAPITAL ASSET

MANAGEMENT

Lifecycle tracking

Capital Renewal

Retrofits

Improvements

Asset Upgrades

Replacements

Capital Budgeting

Condition Assessments

TCO Calculations

Inspections

WORK

MANAGEMENT

Work Orders

Planned Maintenance

Service Requests

Resource Management

RESOURCE

MANAGEMENT

Labor

Materials

Contracts

Vendors

PROJECT DELIVERY

MANAGEMENT

Master Planning

Asset Replacement

Portfolio Strategy

Regulatory Compliance

Expansion and additions

Light Project Management

KNOWLEDGE

PACKS

Process Controls

Documents

Best Practices

Presentations

Tools

Training Programs

REPORTING

Analytics

Business Intelligence

Projections

Results

FRIEDMAN PLAYBOOKS

A tool that provides consistency of delivery and continuous improvement with performance linked to cost and delivery. Playbooks integrate with customer policies, tools and best practices as well as account KPI’s and master service agreements.

FACILITY MANAGEMENT PLAYBOOKS

CRITICAL ENVIRONMENT PLAYBOOKS

ENERGY MANAGEMENT PLAYBOOKS

PERFORMANCE MANAGEMENT PLAYBOOKS

SOURCING PLAYBOOKS

HEALTH & SAFETY PLAYBOOKS

ACCOUNTING PLAYBOOKS

OPERATIONAL MAINTENANCE PLAYBOOKS

W W W . F R I E D M A N R E A L E S T A T E . C O M

2 4 8 . 3 2 4 . 2 0 0 0 I N Q U I R E @ F R E G . C O M