Senior Program Manager In Minneapolis St Paul MN Resume Leslie Wright
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Resume LESLIE COLLINS-WRIGHT Greater Minneapolis, St. Paul, MN [email protected] Senior Program Manager Degreed, Six Sigma Certified, strategic thinker with strong operational skills and solid track record of success designing and delivering value-added change across industries and global markets. Communicate effectively delivering change strategies, building relationships, inspiring stakeholder engagement, training staff and encouraging cultural change at different operational levels. Strong ability to provide robust leadership during times of change and transition. Identify business cycles and development opportunities, produce business plans and provide direction on implementation Best Practices. Audits Cost/ Benefit Analysis Expense Control Financial Analysis Reporting Change Management Consulting Project Management Strategic Planning Process Improvement Recruiting Change / Development Performance Management Needs Assessment Expense Control QC /QA Deployment / Migrations Business Development Client Relations Negotiation Outsourcing Presentations Strategic Sourcing Customer Service Vendor Relations Operations Management Risk Management APEX CONSULTING Burnsville, MN 8/2013 to Present Preferred Staffing Firm for 23 of Fortune 500 financial institutions Program Manager Lead support for corporate and LAS initiatives managing project life-cycle activities including initiation planning, executing, controlling, and closing handling end-to-end project management. Liaise with senior leadership and major stakeholders creating and launching strategic plans and objectives for projects. Create and deliver presentations regarding progress reports. Achievements: Enhanced servicing standards for key stakeholders through implementation of new guidelines and standards minimizing non-recoverable costs throughout servicing transfer processes. Minimized corporate advance costs by performing comprehensive analysis of 1M invoices paid and recommending solutions attributable to end-to-end line item review and analysis of accounts payable invoices, cost caps, and recoverability. Reduced the number of pass backs due to collection of documents that are required for borrowers applying for a loan modification (loss mitigation) per verification of income requirements. Implemented initiatives that resolved issues for SCRA loans and downstream processes, resulting in increased resolution of payment processing, statement generation, and delays in cycle time. Reduced costs associated with ordering titles before borrower modification requests are complete. BANK OF AMERICA Louisville, KY 3/2002 to 12/2012 Banking Institution Senior Vice President Senior Change Manager Delivered project leadership and management support for LAS Quality Control initiatives including managing projects impacting enterprise level business processes. Facilitate cross-functional teams implementing key enterprise-wide change initiatives. Developed consistent LAS-wide MRA risk reporting scorecard and evaluation process. Achievements: Significantly reduced and realigned number servicing “rules” required by regulatory agencies. Streamlined servicing rules from 2800 to 280 by minimizing risk and strengthening regulatory compliance alignment across LAS organization through creation of risk matrices standardizing decisions across servicing domains ensuring each executive understood potential risk, regulatory, and compliance outcomes Senior Vice President Change Management Executive Provided strategic leadership, consulting and planning support for GMG/GIB front-office initiatives. Managed projects related to offshore initiatives impacting business units, product lines, and enterprise level business processes.
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Leslie Wright is a Senior Program Manager and a Six Sigma Certified, strategic thinker with strong operational skills and solid track record of success.
Transcript of Senior Program Manager In Minneapolis St Paul MN Resume Leslie Wright
Resume LESLIE COLLINS-WRIGHTGreater Minneapolis, St. Paul, MN [email protected] Senior Program Manager Degreed,SixSigmaCertified,strategicthinkerwithstrongoperationalskillsandsolidtrackrecordofsuccess designinganddeliveringvalue-addedchangeacrossindustriesandglobalmarkets.Communicateeffectively deliveringchangestrategies,buildingrelationships,inspiringstakeholderengagement,trainingstaffand encouraging cultural change at different operational levels. Strong ability to provide robust leadership during times ofchangeandtransition.Identifybusinesscyclesanddevelopmentopportunities,producebusinessplansand provide direction on implementation Best Practices. Audits Cost/ Benefit Analysis Expense Control Financial Analysis Reporting Change Management Consulting Project Management Strategic Planning Process Improvement RecruitingChange / Development Performance Management Needs Assessment Expense Control QC /QA Deployment / Migrations Business Development Client Relations Negotiation Outsourcing Presentations Strategic Sourcing Customer Service Vendor Relations Operations Management Risk Management APEX CONSULTING Burnsville, MN 8/2013 to PresentPreferred Staffing Firm for 23 of Fortune 500 financial institutions Program Manager LeadsupportforcorporateandLASinitiativesmanagingprojectlife-cycleactivitiesincludinginitiationplanning, executing,controlling,andclosinghandlingend-to-endprojectmanagement.Liaisewithseniorleadershipand majorstakeholderscreatingandlaunchingstrategicplansandobjectivesforprojects.Createanddeliver presentations regarding progress reports. Achievements: Enhancedservicingstandardsforkeystakeholdersthroughimplementationofnewguidelinesand standards minimizing non-recoverable costs throughout servicing transfer processes. Minimizedcorporateadvancecostsbyperformingcomprehensiveanalysisof1Minvoicespaidand recommendingsolutionsattributabletoend-to-endlineitemreviewandanalysisofaccountspayable invoices, cost caps, and recoverability. Reduced the number of pass backs due to collection of documents that are required for borrowers applying for a loan modification (loss mitigation) per verification of income requirements. ImplementedinitiativesthatresolvedissuesforSCRAloansanddownstreamprocesses,resultingin increased resolution of payment processing, statement generation, and delays in cycle time.Reduced costs associated with ordering titles before borrower modification requests are complete. BANK OF AMERICA Louisville, KY 3/2002 to 12/2012Banking Institution Senior Vice President Senior Change Manager DeliveredprojectleadershipandmanagementsupportforLASQualityControlinitiativesincludingmanaging projectsimpactingenterpriselevelbusinessprocesses.Facilitatecross-functionalteamsimplementingkey enterprise-widechangeinitiatives.DevelopedconsistentLAS-wideMRAriskreportingscorecardandevaluation process.Achievements: Significantly reduced and realigned number servicing rules required by regulatory agencies. Streamlinedservicingrulesfrom2800to280byminimizingriskandstrengtheningregulatorycompliance alignmentacrossLASorganizationthroughcreationofriskmatricesstandardizingdecisionsacross servicing domains ensuring each executive understood potential risk, regulatory, and compliance outcomes Senior Vice President Change Management ExecutiveProvided strategic leadership, consulting and planning support for GMG/GIB front-office initiatives. Managed projects related to offshore initiatives impacting business units, product lines, and enterprise level business processes. Resume LESLIE COLLINS-WRIGHT Page 2 [email protected] (Continued) Achievements: Facilitated $12-$31M productivity gains over two years through management of offshore business process garnering Six Sigma Medallion Award.Doubled resource / process savings over previous year and achieved lowest associate turnover among offshore teams by developing an escalation and risk feedback program with LOB executives and management. Senior Vice President of Operational Risk ManagementEstablished operational risk management function within Technology line of business. Paired with bank employees andaffiliatesidentifyingpotentialrootcauseofcomplianceissuesandeffectuateoperationalsolutionswithin regulatoryandsupervisoryframework.Implementedriskcontrolstrategies,streamlinedcurrentbusiness processes, and conducted risk reviews and remediation efforts. Achievements: Developed and implemented reporting framework and performance targets for Enterprise Operational Risk ReportingFunctionincludingestablishingfoundationalframeworkfor1stand2ndlinesofdefensewithin operational risk organization serving as Six Sigma Certification analyst. Senior Vice President Process Design Engineer Led key process definition and operational improvement activitiessupporting planning, prioritization and execution of Multi-cultural Low to Moderate Lending strategic initiatives.Developed and implemented financial framework for allocations,aswellas,trackingandreportingofoperationalbudget.Establishedmetricsandreportingprocess accuratelymeasuringeffectivenessofallconsumerrealestatelinesofbusinesswithineachchannelensuring successfulachievementofobjectives.Createdandlaunchedmortgageproduct,approvalprocessandguidelines forlendingtooccupantsonTribalIndianLand.Createdasuccessfulmarketingcampaigndubbed,"Takea Vacation from your Mortgage", resulting in highest loan originations for quarter. Achievements: Increasedtargetedlendingforlowtomoderateincomefamiliesbyestablishingoperationalrisk management function within the Technology line of business.Achieved$1.2Mcostsavings,grewmulti-culturallowtomodlendingpipeline15%,andgarneredSix Sigma certification based upon implementation of new, Bank of America Controller "expense" rules. Vice President Senior Technology Project Manager Led implementation of streamlined CMM (Capability Maturity Model) software development and support processes across Technology & Operations (T&O) enterprise.Achievements: Facilitated Bank in meeting target achieving mature software development and implementation and CMM certification by obtaining Lead Assessor Certification and led development of reporting and tracking tool implemented throughout bank collecting and delivering operational reporting for CMM status. ADDITIONAL EXPERIENCE: DELOITTE CONSULTING, Detroit Michigan, Manager EDUCATION Master of Arts Telecommunications Information Technology Michigan State University East Lansing Michigan Bachelor of Science Computer Science Spelman College Atlanta, GA CERTIFICATIONS Facilitation Skills Presentation Performance Analysis Participative Problem Solving CMM Lead Six Sigma PROFESSIONAL ASSOCIATIONS Women in Technology TECHNICAL SKILLS Microsoft Office Suite Visio
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