RESUME`

CONTACT DETAILSName: Richard SternAddress: Unit 1/300 Stirling St Perth WA 6000… (PO Box 8296, Perth BC, 6849)Mobile: 0411 818 257Email Address: ricfrombrooklyn@gmail.comCitizenship: Dual National (Australian/American)

SUMMARY OF EXPERIENCE

I have a diverse management background with experience in a variety of disciplines including, but not limited to: Business Management, Government, Financial Services, Hospitality, Travel/Tourism, Sales/Marketing, Human Resources, and Journalism. In addition, I created, owned, and managed Perth’s first Late Night Cabaret, catering for a niche market of mature age adults successfully competing with aggressive multi-site Cabaret Owners for 13 years.

I have a proven track record in business development and concurrent marketing strategies (Vino Vino, Mary Lamb and September’s) leading to professional relationships with stakeholders in government (Liquor and Gaming, Health Department and Police) and the private sector (Restaurant and Caterer’s Association, Catering Institute, Australian Hotels Association) within a variety of disciplines including, but not limited to Hospitality, Travel/Tourism, Sales/Marketing, Human Resources and Journalism. Key achievements have been an ability to seek out and exploit niche markets.

I have demonstrable adaptability and team leadership skills (Deloitte Touché Tomatsu and WaterCorp), including the maximising of staff performances and the achievement of targets, which have been a major contributor to the corporation’s overall performance. Ethos: a healthy, happy and well-trained crew is the backbone to any successful organisation.

My sound analytical and problem solving ability, acute business acumen and exemplary negotiation skills (e.g. Deloitte Touché Tomatsu), combined with lateral thinking, have played an integral part in past and present employment. My excellent verbal and written communication skills and interpersonal and organisational skills, as well as my displaying enthusiasm and integrity in all aspects of business dealings with customers, staff and regulatory authorities, have been the reasons for my continued success.

I have served on various executive committees in order to assist with the drafting and amending of Parliamentary Acts (Liquor Licensing Act, Crowd Controllers Act, Perth Accord, etc.). I have participated in the incorporation of associations (Northlands Traders Association), organisation of events in cooperation with the Western Australian and United States governments (Presidential Election Campaign Rally, Cultural Exchange Program, World Political Forum) and in the acquisition of qualifications and licenses to facilitate opportunities, as demonstrated in the skill summary/qualification section on page 3.

I have excellent computer skills and familiarity with a myriad of software applications. For Instance, I co-engineered Pan Am’s Automated Reservations, Ticketing & Departure Control System formerly known as “PANAMAC,” and as well have expertise in the CRS known as Semi AUTOMATIC Business Research Environment (SABRE).

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EMPLOYMENT HISTORY

ABS (Australian Bureau of Statistics) - Perth, WAStart Date: Apr 2012End Date: Nov 2012Position Title: EEH Validation Officer (APS3)Responsibilities/Achievements: I worked simultaneously with various statistical software programs, such as: ABS Links, ETK Toolkit, BLAISE, PIMS, etc. to validate information supplied by employers via paper or web based survey forms concerning employee, earnings, and hours.

Holiday Club Pacific – Fremantle, WAStart Date: Jan 2010End Date: Feb 2012Position Title: Corporate Sales Manager/TrainerResponsibilities/Achievements:I lead a team of Sales Executives, who sold international holiday accommodation. I achieved recognition as top sales consultant in Australasia before being promoted.

Self Employed – Perth, WA.Start Date: Apr 2008End Date: Dec 2009Position Title: Computer TechnicianResponsibilities/Achievements:Computer Hardware/Software Troubleshooting.

Water Corporation of Western Australia - Balcatta, WAStart Date: Oct 2007End Date: Mar 2008Position Title: Supervisor Meter Reading ServicesResponsibilities/Achievements: As the Supervisor of Reading Meter Services (Scheduled Reads, Obstructions & Audits), I led a team of 40 comprising of Regular Walk Readers, Field Officers, Route Planners, Quality Assurance Officers & Data Entry Specialists, contracted to locate and read both residential and commercial water meters in the State of Western Australia.

Converga/ Deloitte Touché Tomatsu - Perth, WAStart Date: Jun 2007End Date: Sep 2007 (interim contract during transition period)Position Title: Service Delivery ManagerResponsibilities/ Achievements: As the Service Delivery Manager, I led a team of section team leaders of Records Management, Corporate Hospitality, Secretarial, Reception, Administrative Support, Event and Meeting Coordination, Payroll and Maintenance of all office equipment.

Various Hospitality Contracts within the Perth Metro AreaStart Date: Feb 1989End Date: Feb 2006Position Title: Managing Director/General ManagerResponsibilities/ Achievements: As General Manager, I was responsible for every facet of hotel/restaurant/nightclub operations including, but not limited to: profit/loss, human resources, workplace agreements, inventory, advertising, menu creation, marketing, and training of all staff with the exception of chefs.

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Self Employed – Perth, WA.Start Date: Feb 2006End Date: Jun 2007Position Title: Computer TechnicianResponsibilities/Achievements:Computer Hardware/Software Troubleshooting.

Various Travel Industry PositionsStart Date: May1983End Date: Feb 1989Position/Title: General Manager/LicenseeResponsibilities/Achievements:I was hired by Directors to take a failing and run-down travel business out of the red & into the black. My duties were, but not limited to: Office Administrator and Wholesale Package Negotiator, Advertising & Airline Liaison Coordinator with full accountability for Profit & Loss.

Education Dept of WA – East Perth, WAStart Date: Apr 1982End Date: Apr 1983Position/Title: Staff Development Officer TAFEResponsibilities/Achievements:I was responsible for the development and administration of projects and programs which aided TAFE Faculty in the development of more professional teaching techniques and enhancement of appropriate technical skills.

Pan American World Airways – Miami, Florida, USAStart Date: Mar 1974End Date: Apr 1982Position/Title: Operations Coordinator - South-Eastern RegionResponsibilities/Achievements:I commanded an extensive workforce represented by 5 industrial labour unions and controlled & maintained a substantial budget. I was responsible for media releases, Human Resources, Sales and Marketing Campaigns and Strategic Planning. I introduced the “No Frills Fare” to combat the effects of Deregulation. I devised a strategic plan to avert the furloughing of 3,500 employees. I coordinated the take-over bid of National Airlines.

SKILL SUMMARY

Technical Skills: Most office apparatus and audio-visual equipment operationElectronics TechnologyFamiliarity with full Microsoft Office Suite;All Windows Platforms;Photoshop; Advanced;LAN; Advanced;MS Exchange; Advanced;Printer Sharers; Advanced;TCP/IP; Advanced; Fidelio V7; SABRE; andTotal Records Information Management System (TRIM)

LANGUAGESFluent in English, Spanish, Italian (Sicilian Dialect), and salutations in Japanese, and Mandarin (Taiwanese Dialect).

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INTERESTSPlaying Piano and Singing, Listening to Music, Reading, Fishing, Table Tennis, Walking, Travelling, Theatre, Movies, Ten-Pin Bowling, Computer Trouble-Shooting.

EDUCATION/QUALIFICATIONSInstitution: University of Western AustraliaCity/Country: Crawley, Western AustraliaQualifications: Post-Graduate Diploma of Business AdministrationCompleted: 2006

Institution: University of Western AustraliaCity/Country: Crawley, Western AustraliaQualifications: Post-Graduate Certificate of ManagementCompleted: 2004

Institution: Hofstra UniversityCity/Country: Hempstead, NY, USAQualifications: BSc. Mus. Ed. ProgramFinished: 1973

Institution: S.U.N.Y. at Nassau CountyCity/Country: Garden City, NY, USAQualifications: A.A. Degree in Liberal Arts (Business Management)Completed: 1972

REFEREESJames WalkerPhone: (08) 9329 9399/ 0421345596Email: gwa18643@bigpond.net.auOrganisation/Position: Interchange- Corporate Service Manager

Greg Wilson Phone: 0450 028 340Email: g regw17@gmail.com Organisation/Position: State Manager – GTS Travel

Sallybeth BumbreyPhone: 001112022445042Email: bumbrey@aol.comOrganisation/Position: Former US Consul-General Perth, WA

Mary NethercottPhone: (08) 9245-7469Organisation/Position: Proprietor-Mary Lamb Personnel

Cliff Paget Phone: (08) 9266-2933Email: cliffpaget@hotmail.com Organisation/Position: Former Managing Director of Curtin University Student Guild

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