Senior Management Development...

33rdrd ASEANASEANSenior Management Senior Management

Development ProgrammeDevelopment Programme

Senior Management Senior Management


1 August 20091 August 2009

MALAYSIA : CASE STUDYMALAYSIA : CASE STUDY

�� Politically, We Speak UpPolitically, We Speak Up

“Dr. M & Young “Dr. M & Young Manager in a Lift”Manager in a Lift”

�� What type of Economy :What type of Economy :

ooSocialistSocialist

MALAYSIA : CASE STUDYMALAYSIA : CASE STUDY

ooSocialistSocialist

ooCommunistCommunist

ooCapitalistCapitalist

“Give & Take Economy”“Give & Take Economy”

�� Eldest SonEldest Son : 1/2: 1/2

Father’s Gift of 17 Father’s Gift of 17 CowsCows

�� Second Son Second Son : 1/3 : 1/3

�� Youngest Son Youngest Son : 1/9 : 1/9

��Uncle Wants to HelpUncle Wants to Help

GIVE & TAKE ECONOMYGIVE & TAKE ECONOMY

��Gave them his own CowGave them his own Cow

�� Total now is 18Total now is 18

�� 1/2 = 91/2 = 9

�� 1/3 = 61/3 = 6

18 Cows18 Cows

�� 1/3 = 61/3 = 6

�� 1/9 = 21/9 = 2

Total 17Total 17

UncleUncleUncleUncleUncleUncleUncleUncle : Give me back : Give me back

GIVE & TAKE GIVE & TAKE

ECONOMYECONOMY

UncleUncleUncleUncleUncleUncleUncleUncle : Give me back : Give me back

my Cow!my Cow!

SOCIAL SET UPSOCIAL SET UP

�� We QuarrelWe Quarrel

�� We ArgueWe Argue

�� We FightWe Fight

�� But we Agree on ConsensusBut we Agree on Consensus

�� And Remain FriendsAnd Remain Friends

�� 3 Ministers Stranded in 3 Ministers Stranded in

an Island for a Weekan Island for a Weekan Island for a Weekan Island for a Week

�� Blaming Each OtherBlaming Each Other

��They Found a GenieThey Found a Genie

��Genie Gave them 3 Genie Gave them 3 ��Genie Gave them 3 Genie Gave them 3

WishesWishes

�� Syed HamidSyed Hamid : Take me to Johore: Take me to Johore

�� Lim Keng Yaik: Take me to PenangLim Keng Yaik: Take me to Penang

�� Samy VelluSamy Vellu : Where are my Friends?: Where are my Friends?�� Samy VelluSamy Vellu : Where are my Friends?: Where are my Friends?

I Want them Back!I Want them Back!

Genie Brought 2 of the Ministers Genie Brought 2 of the Ministers

Back!Back!

Rubber, Cocoa & Palm OilRubber, Cocoa & Palm Oil

Agricultural Agricultural ExcellenceExcellenceExcellenceExcellence

SemiSemi--conductors, conductors,

AirAir--cond, Electronicscond, Electronics

Manufacturing Manufacturing Manufacturing Manufacturing ExcellenceExcellence

MALAYSIA : MALAYSIA :

SUPER INFRASTRUCTURESUPER INFRASTRUCTURE

RoadsRoads

AirportsAirportsAirportsAirports

PortsPorts

MSCMSC

SARS

Avian Flu

CRISISCRISIS

ARBITRAGING ON ARBITRAGING ON

INEFFICIENCIESINEFFICIENCIES

�� Singapore in South East AsiaSingapore in South East Asia

Hong Kong in the Far EastHong Kong in the Far East�� Hong Kong in the Far EastHong Kong in the Far East

�� Dubai in Middle EastDubai in Middle East

�� India for ITIndia for IT

�� China for ProductionChina for Production

TOP SIX COUNTRIESTOP SIX COUNTRIES

�� ChinaChina : 125mn TEUs: 125mn TEUs

�� U.S.AU.S.A : 41mn TEUs: 41mn TEUs

�� SingaporeSingapore : 30mn TEUs: 30mn TEUs

�� South Korea South Korea : 15mn TEUs: 15mn TEUs

�� JapanJapan : 15mn TEUs: 15mn TEUs

�� MalaysiaMalaysia : 15mn TEUs: 15mn TEUs

INDIA & CHINAINDIA & CHINA

�� Future World PowersFuture World Powers

�� India India : 6mn boxes: 6mn boxes�� India India : 6mn boxes: 6mn boxes

�� China China : 125mn boxes: 125mn boxes

�� Who isWho is CapitalistCapitalistCapitalistCapitalistCapitalistCapitalistCapitalistCapitalist??

�� Who is Who is CommunistCommunistCommunistCommunistCommunistCommunistCommunistCommunist??

ASIAN GAMES ASIAN GAMES ––

GOLD MEDALSGOLD MEDALSRankRank Gold MedalsGold Medals

1111 MalaysiaMalaysia 881111 MalaysiaMalaysia 88

88 IndiaIndia 1010

11 ChinaChina 165165165165165165165165

3 MOST DANGEROUS 3 MOST DANGEROUS

WORDSWORDS

�� Osama Bin LadenOsama Bin Laden

�� War on TerrorismWar on TerrorismWar on TerrorismWar on TerrorismWar on TerrorismWar on TerrorismWar on TerrorismWar on Terrorism

�� Made in ChinaMade in China

Who Built the Taj Who Built the Taj Who Built the Taj Who Built the Taj Who Built the Taj Who Built the Taj Who Built the Taj Who Built the Taj Mahal?Mahal?Mahal?Mahal?Mahal?Mahal?Mahal?Mahal?

�� Shah JahanShah Jahan�� Shah JahanShah Jahan

�� WorkersWorkersWorkersWorkersWorkersWorkersWorkersWorkers

SalarySalarySalarySalarySalarySalarySalarySalary19701970

Malaysia and Singapore Malaysia and Singapore

Salary and Currency sameSalary and Currency same

TodayToday

Singapore Salary Singapore Salary : : 33 Times Higher Times Higher

Singapore Currency Singapore Currency : : 2.52.5 Times HigherTimes Higher

“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”“Gap Become 7 Times”

Income LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome Levels�� Hong Kong Double Singapore SalaryHong Kong Double Singapore Salary

�� Japanese Double Hong Kong SalaryJapanese Double Hong Kong Salary�� Japanese Double Hong Kong SalaryJapanese Double Hong Kong Salary

�� Germans Double Japanese SalaryGermans Double Japanese Salary

Income LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome LevelsIncome Levels�� We Produce Melon for RM 5We Produce Melon for RM 5

�� Japanese Buys Melons for RM 200Japanese Buys Melons for RM 200�� Japanese Buys Melons for RM 200Japanese Buys Melons for RM 200

�� Nike Shoes = USD 50cents / PairNike Shoes = USD 50cents / Pair

�� TV SetsTV Sets= USD 1 / Box= USD 1 / Box

Malaysia a Malaysia a Malaysia a Malaysia a Malaysia a Malaysia a Malaysia a Malaysia a Developed NationDeveloped NationDeveloped NationDeveloped NationDeveloped NationDeveloped NationDeveloped NationDeveloped Nation

MakeMakeMakeMake

Vision 2020 = Vision 2020 =

RM 2,020RM 2,020

MALAYSIA A MALAYSIA A

DEVELOPED NATIONDEVELOPED NATION

�� First Class InfrastructureFirst Class Infrastructure�� First Class InfrastructureFirst Class Infrastructure

�� Third Class MentalityThird Class Mentality

�� “Third World Salaries”“Third World Salaries”

BILL GATESBILL GATESSpeech at HarvardSpeech at Harvard

“Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the “Can we use the

bestbestbestbestbestbestbestbest BRAINSBRAINSBRAINSBRAINSBRAINSBRAINSBRAINSBRAINS in the in the in the in the in the in the in the in the

world to solve world to solve world to solve world to solve world to solve world to solve world to solve world to solve

world problems world problems world problems world problems world problems world problems world problems world problems

in the next 100 in the next 100 in the next 100 in the next 100 in the next 100 in the next 100 in the next 100 in the next 100

years?”years?”years?”years?”years?”years?”years?”years?”

BILL GATESBILL GATES

�� Worldwide PovertyWorldwide Poverty

World ProblemsWorld Problems

�� Worldwide PovertyWorldwide Poverty

�� Children’s EducationChildren’s Education

�� Incurable DiseasesIncurable Diseases

�� Clean WaterClean Water

Capitalism & Capitalism & Capitalism & Capitalism & Capitalism & Capitalism & Capitalism & Capitalism &

DemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracy

�� Celebration of CapitalismCelebration of Capitalism

�� 20092009 : Russian & Chinese PM : Russian & Chinese PM

DavosDavosDavosDavosDavosDavosDavosDavos

�� 20092009 : Russian & Chinese PM : Russian & Chinese PM

Invited as Keynote SpeakersInvited as Keynote Speakers

“Virtual Condemnation “Virtual Condemnation

of Capitalism”of Capitalism”

�� Nasdaq Boom from 5,000 to 2,000Nasdaq Boom from 5,000 to 2,000

�� Enron ScandalEnron Scandal

Warnings to the WorldWarnings to the WorldWarnings to the WorldWarnings to the WorldWarnings to the WorldWarnings to the WorldWarnings to the WorldWarnings to the World

�� Arthur Anderson Close DownArthur Anderson Close Down

�� Last Straw…Last Straw…

“Lehman Brothers & Satyam”“Lehman Brothers & Satyam”

�� In 1950s, Banks had 80% of EconomyIn 1950s, Banks had 80% of Economy

�� By Year 2000, Banks only By Year 2000, Banks only

What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?

Responsible for 20% in the USResponsible for 20% in the US

�� Shadow Banks in Terms of CreditsShadow Banks in Terms of Credits

�� Everybody Dependent on CreditEverybody Dependent on Credit

What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?What Happened?

�� Last 20 Years, World Controlled by Last 20 Years, World Controlled by

Financial InstitutionsFinancial Institutions

�� They Employ the Best GraduatesThey Employ the Best Graduates

�� They Speculated on StocksThey Speculated on Stocks

�� They Engaged in Mergers & They Engaged in Mergers &

AcquisitionsAcquisitions

Current Global Current Global Current Global Current Global Current Global Current Global Current Global Current Global Financial CrisisFinancial CrisisFinancial CrisisFinancial CrisisFinancial CrisisFinancial CrisisFinancial CrisisFinancial Crisis

�� They Manipulated the CurrenciesThey Manipulated the Currencies

�� They Invented SubThey Invented Sub--prime Loans & prime Loans & �� They Invented SubThey Invented Sub--prime Loans & prime Loans &

DerivativesDerivatives

�� They Speculated on Oil PricesThey Speculated on Oil Prices

�� They Introduced MultiThey Introduced Multi--Mortgage Mortgage

SystemsSystems

�� Left Hand, Right Hand DriversLeft Hand, Right Hand Drivers

World is a Super World is a Super World is a Super World is a Super World is a Super World is a Super World is a Super World is a Super HighwayHighwayHighwayHighwayHighwayHighwayHighwayHighway

�� Each Country has Own RegulationsEach Country has Own Regulations

�� Drivers Drive However They LikeDrivers Drive However They Like

“Need to Live with “Need to Live with Regulations”Regulations”

GreedGreedGreedGreedGreedGreedGreedGreed

Unfortunately…Unfortunately…Unfortunately…Unfortunately…Unfortunately…Unfortunately…Unfortunately…Unfortunately…

GreedGreedGreedGreedGreedGreedGreedGreed

Is Not A Crime!Is Not A Crime!Is Not A Crime!Is Not A Crime!Is Not A Crime!Is Not A Crime!Is Not A Crime!Is Not A Crime!

2020202020202020thththththththth CenturyCenturyCenturyCenturyCenturyCenturyCenturyCentury

�� Growth due to White GoodsGrowth due to White Goods

�� More People Buy Houses, More People Buy Houses, �� More People Buy Houses, More People Buy Houses,

Furniture, AirFurniture, Air--conds, Automobiles, conds, Automobiles,

Refrigerators, TV etcRefrigerators, TV etc

2121212121212121stststststststst CenturyCenturyCenturyCenturyCenturyCenturyCenturyCentury

�� People Can’t Afford New People Can’t Afford New

Technologies…Technologies…Technologies…Technologies…

�� Computer, Hand phones, Computer, Hand phones,

Road Tolls, Internet…Road Tolls, Internet…

Purchasing Purchasing Purchasing Purchasing Purchasing Purchasing Purchasing Purchasing Power ParityPower ParityPower ParityPower ParityPower ParityPower ParityPower ParityPower Parity

�� Cost of Houses : 100 Months to 250 MonthsCost of Houses : 100 Months to 250 Months

�� Cost of Cars : 10 Months to 25 MonthsCost of Cars : 10 Months to 25 Months

�� Cost of Tertiary EducationCost of Tertiary Education

�� Cost of LRT Same in Japan / UKCost of LRT Same in Japan / UK

�� Medical Cost : Bypass is $400,000 in USMedical Cost : Bypass is $400,000 in US

Income Levels Income Levels Income Levels Income Levels Income Levels Income Levels Income Levels Income Levels

�� In Europe & US is Actually LowIn Europe & US is Actually Low

�� People Cannot Afford People Cannot Afford Technological Progress toTechnological Progress to--datedateTechnological Progress toTechnological Progress to--datedate

�� Financial Crisis due to Low IncomeFinancial Crisis due to Low Income

�� Worldwide : Everything is on CreditWorldwide : Everything is on Credit

Disparity of IncomeDisparity of IncomeDisparity of IncomeDisparity of IncomeDisparity of IncomeDisparity of IncomeDisparity of IncomeDisparity of IncomeChinaChina

�� 100mn People p. Capita Income is USD 11,000100mn People p. Capita Income is USD 11,000

�� More than 1bn People Less than USD 1,000More than 1bn People Less than USD 1,000

IndiaIndia

�� 200mn People p. Capita Income is USD 10,000200mn People p. Capita Income is USD 10,000

�� 1bn People with Less than USD 2,0001bn People with Less than USD 2,000

“More than 1bn People Live in “More than 1bn People Live in Poverty Worldwide”Poverty Worldwide”

DemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracy

Political UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical Upheavals�� AustraliaAustralia--Kevin Rudd Apologized to Kevin Rudd Apologized to

AboriginesAborigines

�� Bolivia After 61 YearsBolivia After 61 Years�� Bolivia After 61 YearsBolivia After 61 Years

�� Malaysia 50 Years Lost 2/3 MajorityMalaysia 50 Years Lost 2/3 Majority

�� Nepal Rebels After 20 YearsNepal Rebels After 20 Years

�� Tibet After 50 Years of SilenceTibet After 50 Years of Silence

�� Black Man Enters the White HouseBlack Man Enters the White House

Political UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical UpheavalsPolitical Upheavals

�� Better Educated WorldBetter Educated World

WHY?WHY?WHY?WHY?WHY?WHY?WHY?WHY?

�� SMS & BloggersSMS & Bloggers

�� Biggest Library Not in CongressBiggest Library Not in Congress

�� Internet LibraryInternet Library

�� Excess Information WorldwideExcess Information Worldwide

DemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracy

�� Democracy is Now Democracy is Now TwoTwo WordsWords

�� DemoDemo & & CrazyCrazy�� DemoDemo & & CrazyCrazy

�� Red Shirts vs Yellow Shirts in Red Shirts vs Yellow Shirts in ThailandThailand

DemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracyDemocracy

�� Republicans vs Democrats in USRepublicans vs Democrats in US

�� Labour vs Conservative in UKLabour vs Conservative in UK�� Labour vs Conservative in UKLabour vs Conservative in UK

�� Liberal vs Labour in AustraliaLiberal vs Labour in Australia

�� Congress vs BJP in IndiaCongress vs BJP in India

U.S. Car IndustryU.S. Car IndustryU.S. Car IndustryU.S. Car IndustryU.S. Car IndustryU.S. Car IndustryU.S. Car IndustryU.S. Car Industry�� No Limits to BailoutsNo Limits to Bailouts

�� Key Issue is Who Will Buy the CarsKey Issue is Who Will Buy the Cars

�� Do Americans Prefer Japanese & Do Americans Prefer Japanese & �� Do Americans Prefer Japanese & Do Americans Prefer Japanese & European Cars?European Cars?

�� Do Americans Prefer Electric & Fuel Do Americans Prefer Electric & Fuel Efficient Cars?Efficient Cars?

�� Who Will Buy the Cars?Who Will Buy the Cars?

�� Consumer with Income LevelsConsumer with Income Levels

Future of The WorldFuture of The WorldFuture of The WorldFuture of The WorldFuture of The WorldFuture of The WorldFuture of The WorldFuture of The World

�� Private Sector : Engine of GrowthPrivate Sector : Engine of Growth

�� During Crisis, Public Sector During Crisis, Public Sector StimulusStimulusStimulusStimulus

�� Ultimately, It is Consumers who Ultimately, It is Consumers who Drive the EconomyDrive the Economy

Future GrowthFuture GrowthFuture GrowthFuture GrowthFuture GrowthFuture GrowthFuture GrowthFuture Growth

�� Capital Belongs to the PeopleCapital Belongs to the People

�� 95% of Indian Wealth Belongs to 5%95% of Indian Wealth Belongs to 5%

�� 7,000 Billionaires Control 65% of 7,000 Billionaires Control 65% of

Wealth WorldwideWealth Worldwide

�� Such Discrepancy Limits World GrowthSuch Discrepancy Limits World Growth

OutlookOutlookOutlookOutlookOutlookOutlookOutlookOutlook

�� Future Entrepreneurs Require Larger Future Entrepreneurs Require Larger

Customer BaseCustomer BaseCustomer BaseCustomer Base

�� 50% of the World can Afford the 50% of the World can Afford the

ServicesServices

Progress of the WorldProgress of the WorldProgress of the WorldProgress of the WorldProgress of the WorldProgress of the WorldProgress of the WorldProgress of the World

�� TheocracyTheocracy

�� FeudalismFeudalism

SocialismSocialism�� SocialismSocialism

�� CommunismCommunism

�� CapitalismCapitalism

�� New ‘ism’ RequiredNew ‘ism’ Required

Future WorldFuture WorldFuture WorldFuture WorldFuture WorldFuture WorldFuture WorldFuture World

�� World Cannot Carry On Feudalism / World Cannot Carry On Feudalism /

CapitalismCapitalismCapitalismCapitalism

�� Rather than Challenge Democracy… Rather than Challenge Democracy…

�� Capitalism has to be Spread OutCapitalism has to be Spread Out

FutureFutureFutureFutureFutureFutureFutureFuture�� Accept New World of Democratic Accept New World of Democratic

CapitalismCapitalismCapitalismCapitalism

�� Capital Belongs to the PopulationCapital Belongs to the Population

�� People Want to Own Wealth… People Want to Own Wealth…

Not only Voting Rights!Not only Voting Rights!

�� The Worst since Great Depression / The Worst since Great Depression /

Second World WarSecond World War

Economic CrisisEconomic CrisisEconomic CrisisEconomic CrisisEconomic CrisisEconomic CrisisEconomic CrisisEconomic Crisis

�� But What Happened After That?But What Happened After That?

�� Last 50 Years Progress is Better than Last 50 Years Progress is Better than

2,000 Years Before that2,000 Years Before that

�� Confidence More Valuable than GoldConfidence More Valuable than Gold

•• Invite Shah Jahan todayInvite Shah Jahan today

•• Built 7 Wonders of the WorldBuilt 7 Wonders of the World

•• Showed Him the Following ThingsShowed Him the Following Things

Human ProgressHuman ProgressHuman ProgressHuman ProgressHuman ProgressHuman ProgressHuman ProgressHuman Progress

•• Showed Him the Following ThingsShowed Him the Following Things

•• AirAir--condcond

•• TVTV

•• OvenOven

•• CarsCars

•• PlanesPlanes

•• Clap Hand Lights OffClap Hand Lights Off

•• Clap Twice Lights OnClap Twice Lights On

•• Talk to Wife in KashmirTalk to Wife in Kashmir

•• Press Button, Room Gets ColdPress Button, Room Gets Cold

SUPERSUPER--MANMANSUPERSUPER--MANMAN

Democratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic CapitalismDemocratic Capitalism

Professor & An Professor & An Professor & An Professor & An Professor & An Professor & An Professor & An Professor & An Indian EntrepreneurIndian EntrepreneurIndian EntrepreneurIndian EntrepreneurIndian EntrepreneurIndian EntrepreneurIndian EntrepreneurIndian Entrepreneur

�� Met in a TrainMet in a Train

�� No Books, No MagazinesNo Books, No Magazines

�� Needed to Start a ConversationNeeded to Start a Conversation

�� Professor Gave a Lengthy Professor Gave a Lengthy


�� Professor Gave a Lengthy Professor Gave a Lengthy

ProfileProfile

�� Entrepreneur … Short ProfileEntrepreneur … Short Profile

�� They Started a GameThey Started a Game

11


�� Prof : “Prof : “11 Dollar for the Correct Answer”Dollar for the Correct Answer”

�� Entrepreneur : “No. Prof Entrepreneur : “No. Prof 11 DollarDollar and and

Entrepreneur Entrepreneur 5050centscents””

�� Entrepreneur Asked the First QuestionEntrepreneur Asked the First Question


�� “What is a 5 Legged Animal that can Fly?”“What is a 5 Legged Animal that can Fly?”

�� Professor Couldn’t AnswerProfessor Couldn’t Answer

�� Paid the Entrepreneur Paid the Entrepreneur 11 DollarDollar

�� Entrepreneur Also Didn’t Know the AnswerEntrepreneur Also Didn’t Know the Answer


�� Entrepreneur Also Didn’t Know the AnswerEntrepreneur Also Didn’t Know the Answer

�� Entrepreneur : “Here is Your 50cents”Entrepreneur : “Here is Your 50cents”

�� An Indian Guy from SingaporeAn Indian Guy from Singapore

�� Wants to Move to MalaysiaWants to Move to Malaysia

Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…Coming to Malaysia…

�� Wants to Move to MalaysiaWants to Move to Malaysia

�� Singapore Minister Interviewed Him…Singapore Minister Interviewed Him…

Indian Replied :Indian Replied :

�� “Job“Job : I Can’t Complain: I Can’t Complain

�� WifeWife : I Can’t Complain: I Can’t Complain

SPORESPORE

�� WifeWife : I Can’t Complain: I Can’t Complain

�� Children’s Education : I Can’t ComplainChildren’s Education : I Can’t Complain

�� Food Prices : I Can’t Complain”Food Prices : I Can’t Complain”

“Why Want to Move to Malaysia”“Why Want to Move to Malaysia”

“ I“ I CANCAN

Answer…Answer…

“ I“ I CANCAN

Complain! ”Complain! ”

Thank YouThank YouThank YouThank You

33rdrd ASEANASEANSenior Management Senior Management


Senior Management Senior Management


1 August 20091 August 2009

Thank YouThank YouThank YouThank YouThank YouThank YouThank YouThank You

�� Guest of HonourGuest of Honour

Y.B. Dato’ Saifuddin Bin AbdullahY.B. Dato’ Saifuddin Bin Abdullah

�� Deputy Minister of Deputy Minister of Higher EducationHigher Education

Thank YouThank YouThank YouThank YouThank YouThank YouThank YouThank YouProfessor Richard H.K. Professor Richard H.K. VietorVietor

Professor David J. CollisProfessor David J. Collis

VietorVietor

Thank YouThank YouThank YouThank YouThank YouThank YouThank YouThank You�� Datuk Othman YusoffDatuk Othman Yusoff

�� Exco MembersExco Members

�� HBSACM SecretariatHBSACM Secretariat

“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”

“Wisdom cannot be “Wisdom cannot be “Wisdom cannot be “Wisdom cannot be

Taught”Taught”

“No Substitute for “No Substitute for

“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”“ HBS Case Study ”

“No Substitute for “No Substitute for

Experience”Experience”

to allto all

Congratulationsto allto all

GRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATES

WelcomeWelcometo the Club ofto the Club of

1,600 1,600 1,600 1,600 1,600 1,600 1,600 1,600 SMDPSMDPSMDPSMDPSMDPSMDPSMDPSMDP Graduates Graduates Graduates Graduates Graduates Graduates Graduates Graduates

to the Club ofto the Club of

SMDP SMDP

Graduates ClubGraduates Club�� Be ActiveBe Active�� Be ActiveBe Active

�� Continue the NetworkContinue the Network

�� Prolong the ExperienceProlong the Experience

Best Friends are Made Best Friends are Made in the Classroomin the Classroom

Enjoy the NetworkingEnjoy the Networking

�� Russian Paid $100 for HotelRussian Paid $100 for Hotel

�� Hotel Manager Paid $100 to Meat SupplierHotel Manager Paid $100 to Meat Supplier

How the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy Works

�� Meat Supplier Paid Farmer $100Meat Supplier Paid Farmer $100

�� Farmer Paid Fertilizer Salesman $100Farmer Paid Fertilizer Salesman $100

�� Salesman Paid Girl $100Salesman Paid Girl $100

�� Girl Paid Hotel $100Girl Paid Hotel $100

How the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy WorksHow the Economy Works

�� Russian Didn’t Want the RoomRussian Didn’t Want the Room

�� Took Back $100Took Back $100

�� All Debts Settled…All Debts Settled…

ConceptsConceptsConceptsConcepts

AIRPORT BAGGAGEAIRPORT BAGGAGE�� Is it Late?Is it Late?

�� Customers Arrive before BaggageCustomers Arrive before Baggage

�� Hong Kong Immigration Takes More Hong Kong Immigration Takes More

than 30 Minutesthan 30 Minutes

�� KLIA Uses only 1 Carousal, KLIA Uses only 1 Carousal,

�� 15 are Empty15 are Empty

BEST IMMIGRATION DEPTBEST IMMIGRATION DEPT

�� Electronic Passport ClearanceElectronic Passport Clearance

�� Passport Within a DayPassport Within a Day

�� People with MyKadPeople with MyKad

�� 2.5mn Foreign Workers2.5mn Foreign Workers

�� Expatriate Within a WeekExpatriate Within a Week

IRBIRB

�� Very EfficientVery Efficient

�� Only Issue of Contention Only Issue of Contention �� Only Issue of Contention Only Issue of Contention is Refundis Refund

�� New Refunds Pay within New Refunds Pay within 2 Weeks2 Weeks

LICENSES RENEWALLICENSES RENEWAL

�� Need to Stop Annual Renewal Need to Stop Annual Renewal

�� Licenses to Extend to 5 Licenses to Extend to 5 –– 10 Years10 Years

�� Propose Licenses be Valid for 10 YearsPropose Licenses be Valid for 10 Years

�� Licenses Can be Withdrawn Anytime Licenses Can be Withdrawn Anytime

�� Establish One Licensing AuthorityEstablish One Licensing Authority

�� 78 Licenses to Start Factory78 Licenses to Start Factory

�� 50 Licenses to Start Hotel50 Licenses to Start Hotel

DOING BUSINESS LICENSESDOING BUSINESS LICENSES

�� To Reduce to MinimumTo Reduce to Minimum

�� Need One Start Agency Need One Start Agency

�� Need for Composite LicensesNeed for Composite Licenses

CIVIL SERVICECIVIL SERVICE�� Total 1.2mn WorkforceTotal 1.2mn Workforce

�� 350,000 Teachers350,000 Teachers

250,000 in Hospitals250,000 in Hospitals�� 250,000 in Hospitals250,000 in Hospitals

�� 150,000 Policemen150,000 Policemen

�� 170,000 Soldiers170,000 Soldiers

Should we Reduce?Should we Reduce?

CORRUPTION CORRUPTION

�� A Function of Delays & A Function of Delays &

DiscretionDiscretion

�� Eliminate Delays & DiscretionEliminate Delays & Discretion

�� Need clear SOPsNeed clear SOPs

�� Passport in 2 HoursPassport in 2 Hours

EDUCATIONEDUCATION

�� Is a Basic Civil RightsIs a Basic Civil Rights

�� Europe, U.S, China & IndiaEurope, U.S, China & India

�� 50% Private Education50% Private Education

�� People will Pay for Child’s EducationPeople will Pay for Child’s Education

�� What We Need is Good Schools and What We Need is Good Schools and LecturersLecturers

3 BOTTOM LINES3 BOTTOM LINES

�� ProfitsProfits

��PassionPassionPassionPassionPassionPassionPassionPassion��PassionPassionPassionPassionPassionPassionPassionPassion

��CompassionCompassion

�� For a Day… For a Day… Go For PicnicGo For Picnic

�� For a Week… Go On a VacationFor a Week… Go On a Vacation

HappinessHappinessHappinessHappinessHappinessHappinessHappinessHappiness

�� For a Month… Get MarriedFor a Month… Get Married

�� For a Year… Inherit WealthFor a Year… Inherit Wealth

�� For a Lifetime…For a Lifetime…

“Learn to Love What You Do”“Learn to Love What You Do”

CHARITYCHARITY�� TsunamiTsunami : RM 72mn: RM 72mn

�� PakistanPakistan : RM 10mn: RM 10mn�� PakistanPakistan : RM 10mn: RM 10mn

�� BosniaBosnia : RM 3mn: RM 3mn

Poverty is Tsunami Poverty is Tsunami Everyday!Everyday!

CHARITYCHARITY

�� Fund Raising DinnersFund Raising Dinners

oo 50% for Hotel & Food50% for Hotel & Foodoo 50% for Hotel & Food50% for Hotel & Food

oo 30% to Organizer30% to Organizer

oo 10% for VIP Gifts10% for VIP Gifts

oo 10% for the Purpose10% for the Purpose

Always Give 100%Always Give 100%

New New

GenerationGeneration

Always Give 100%Always Give 100%

Every WeekEvery Week

�� MondayMonday : 12%: 12%

�� TuesdayTuesday : 23%: 23%

�� Wednesday: 40%Wednesday: 40%

�� ThursdayThursday : 20%: 20%

�� FridayFriday : 5%: 5%

�� TOTALTOTAL : : 100%100%

�� US History ClassUS History Class

�� Teacher : Who Said…Teacher : Who Said…

Slumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire IISlumdog Millionaire II

“Give Me Liberty or Give Me Death”“Give Me Liberty or Give Me Death”

�� Slumdog Replied : Slumdog Replied :

“Patrick Henry 1775”“Patrick Henry 1775”

�� Teacher : Who Said…Teacher : Who Said…

“Government Of the People, By “Government Of the People, By


“Government Of the People, By “Government Of the People, By

the People, For the People”the People, For the People”

�� Slumdog : Slumdog :

“Abraham Lincoln “Abraham Lincoln 1863”1863”

�� Teacher : Teacher :

“Class, You All Should Be Ashamed. “Class, You All Should Be Ashamed.


“Class, You All Should Be Ashamed. “Class, You All Should Be Ashamed.

Indians Know More US History”Indians Know More US History”

�� Loud Whisper…Loud Whisper…

“Screw the Indians”“Screw the Indians”


“Screw the Indians”“Screw the Indians”

�� Teacher… Who Said That?Teacher… Who Said That?


“General Custer “General Custer 1862”1862”

�� Another StudentAnother Student

“Oh Yeah, Suck This!”“Oh Yeah, Suck This!”


“Oh Yeah, Suck This!”“Oh Yeah, Suck This!”

�� Teacher… Who Said That?Teacher… Who Said That?

�� Slumdog Replied : Slumdog Replied :

“Bill Clinton 1997”“Bill Clinton 1997”

�� Teacher : Teacher : “I Am Very Angry”“I Am Very Angry”

�� Students : Students : Oh Shit! We Are Screwed!Oh Shit! We Are Screwed!


�� Teacher… “Who Said That”Teacher… “Who Said That”


“George Bush 2007 in “George Bush 2007 in Iraq”Iraq”

to allto all

Congratulationsto allto all

GRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATESGRADUATES

Go Make A Go Make A

SMDP GraduatesSMDP Graduates

DifferenceDifferenceGo Make A Go Make A


Professor Richard H.K. VietorProfessor Richard H.K. Vietor


Y.B. Dato’ Saifuddin Bin AbdullahY.B. Dato’ Saifuddin Bin Abdullah

Thank YouThank YouThank YouThank You

Senior Management Development...

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