JOB DESCRIPTION

JOB DESCRIPTION

JOB TITLE:Senior Attendant

(A waiting list will be created for full and part time vacancies that arise within the next 12 months).

GRADE:Grade 3 16,231 - 17,372 (pro rata)

ALLOWANCES:12.75% Atypical Working Allowance 25 hours

9.75% Atypical Working Allowance 20 hours

DEPARTMENT:Development & Leisure Services

SECTION:Recreation

RESPONSIBLE TO:Crumlin Recreation Manager through Duty Managers

LOCATION OF POST:Crumlin Leisure Centre

NORMAL WORKING WEEK:25 and 20 hours with evenings and weekends on a shift basis

MAIN PURPOSE OF JOB

To supervise activities and to assist the Duty Manager/receptionists to ensure the effective and efficient service provision at Crumlin Leisure Centre.

PRINCIPLE RESPONSIBILITIES

1. Supervise generally and assist all customers to promote the safe use of Crumlin Leisure Centre to ensure safe, enjoyable and effective use of the facility.

2. Assist the Duty Manager/receptionist in the provision of reception duties and supervision of other centre staff to deliver an efficient and effective service.

3. Carry out fitness instruction, induction sessions and fitness testing for new and existing users. Promote the safe use of all fitness suite equipment to ensure safe, enjoyable and effective use of the facility.

4. Advise all users on exercise programmes and diet and lifestyle to ensure they obtain the maximum benefit from exercise. This will include special populations such as GP Referral, Special Needs centres and Cardiac Rehab patients, where necessary qualifications have been attained.

5. Provide a high level of internal and external customer service including taking ownership of customer queries and complaints, booking enquiries and related administration to ensure high standards of service provision.

6. Demonstrate a team approach to achieving the objectives of the section through full flexibility in relation to tasks undertaken including responding to and assisting with emergency evacuations.

7. Co-Ordinate and carry out detailed administration relating to the operation of the Fitness Suite including the operation of IT and pertinent software.

8. Oversee the development, review and maintenance of Motivation and Retention programmes.

9. Liase with local health professionals to promote the partnership between health and fitness.

10. Actively promote events and facilities within Crumlin Leisure Centre to potential and existing customers, in particular promoting marketing projects and initiatives devised specifically for the Fitness Suite.

11. Ensure that a comprehensive cleaning and fault reporting procedure programme is in place and implemented and that the fitness suite is maintained at a high standard of cleanliness and serviceability.

12. Co-ordinate and participate in staff training and development in compliance with the staff training policy to continuously develop personal knowledge, competency and skills to enhance internal and external customer service. Attend section meetings as scheduled.

13. Assist with end of evening building lock up procedure throughout the Crumlin Leisure Centre complex.

14. Cleaning duties throughout the complex on a regular and ongoing basis maintaining the highest standards at all times.

15. Respond to and assist with all emergency situations and evacuations pertinent to a Leisure Centre in compliance with Councils Health and Safety procedures including those relating to Health, Safety and well-being to ensure the safety and well being of customers and staff.

16. Comply with Health and Safety and ensure that colleagues comply with Councils policies and procedures including those relating to Health, Safety and Well-Being.

17. Any other duties, which may be required,appropriate to the individual's skills and the needs of the service.

The principle responsibilities are an indicator of the main aspects of the role as opposed to representing a definitive list.

EMPLOYEE SPECIFICATION

CATEGORY

ESSENTIALDESIRABLEASSESSED AT WHICH STAGE

QUALIFICATIONS/

TRAINING

Possess a current recognised Level 2 Fitness Instructor qualification.

Possess a current recognised qualification in any discipline e.g. kettle bells, aerobics, spinning etc. Hold a current recognised First Aid Qualification.

Recognised Condition Management Qualification e.g. cardiac rehab, exercise referral, cancer rehab etc Application

EXPERIENCE

One years experience of working in a customer facing role in a Fitness Suite or similar relevant environment.

Experience in marketing of a Fitness Suite.

Experience of operating a fully computerised tilling and booking system.

Application

KEY COMPETENCIES

Customer Focus Service Excellence Teamwork Communicating with impact

Interview

ATTRIBUTES

Commitment to the provision of a high quality public service.

Application

KNOWLEDGE A sound working knowledge of and interest in health related fitness, sport and leisure Application