SenchaCon 2016: Refine Enterprise Applications by Focusing on U0ser Experience - Emil Pennlov
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Transcript of SenchaCon 2016: Refine Enterprise Applications by Focusing on U0ser Experience - Emil Pennlov
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Refine enterprise applications by focusing on user experience
Emil Pennlöv2016-11-08
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Emil Pennlöv
• 13 years in web tech
• 7 years working with Sencha framwork(s)
• Certified trainer for Sencha
• Team leader at Orango AB
2
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OrangoERP specialists• Microsoft Dynamics AX, Microsoft Dynamics NAV, PRMS & Bison
• 110+ employees
• Malmö, Stockholm, Helsingborg & Kristianstad
• Select partner with Sencha
• 8 Sencha developers - both internal & external projects
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Agenda
ERPchallenges
UXhappy users
TOOLBOXcomponents
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ERP / Challenges with large scale and data heavy applications
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ERP?
“Emil, please tell me about ERP so I can fall asleep” - Wife
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ERPThe hub of an organization
Purchasing
Manufacturing
Warehouse Management
Sales
Financial Management
…
CRM
API
Handheld applications
3rd party application
…
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ERPA lot of data
1 000s of tables1 000 000s of records in each table10 000s of transactions each day
1 000s of pages in the system
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ERPComplexity
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Hide complexity from user
• image • text• live stock balance• customer unique price• …
Order App
Add to cart
120 SEK
- +8 psc
200 in stock
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ExampleRetail handheld
by Orango for Panduro Hobby
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ExampleRetail handheld
by Orango for Panduro Hobby
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UX / How to get happy users
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User ExperienceVisual design, information
architecture, usability, interaction design
Great UXcreates confident and
happy users
UX
which encourages them touse your application
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Banana1 kg. More info >>
23,20 SEK/kg - +5 pcs
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Evolvement of UX
ux
time
B2C
B2B
now
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UX from B2CHow does it affect enterprise developers (like us)?
We can get inspired by great workOur customers have an unmet modernization
need – a lot of work for usWe will be compared with large teams
with unlimited resources
++
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Real world examples of good (B2C) UXHow users became happy• Uber- Rated driver & trusted payment
• Airbnb- Rated host & trusted payment
• Pokémon Go- Combining gaming & health
• Bank, tax, payment, authority- Remove (snail) mail with electronic signatures
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Real world examples of good (B2C) UXUnhappy parking
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Real world examples of good (B2C) UXHappy parking with Parkster
by Parkster
1 - choose parking area 2 - park
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Who is in focus?
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The user!
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The UI of an Enterprise applicationis often based on database design
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Real world examples of good (B2B) UXHow users became happy• Slack- Flexible & searchable communication
• Basecamp- Makes it easy to be good
• Microsoft Dynamics 365- Real web based clients
• Workplace by Facebook- B2C approaching B2B
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Real world examples of good (B2B) UXWhat makes a consultant unhappy?
Mobile time sheet by Orango
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UX for B2BHow can we make the enterprise system user happy?
Warehouse management
Manufacturing
Purchasing
Financial management
Sale
s
Serv
ice
Tran
spor
t
Management
Company(with an ERP system)
Customer Supplier
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Toolbox / Using custom components to achieve great UX
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ComponentsA way to improve UX• A component may:- Be seen on the screen
- Visualize data
- Expect input
- Be interacted with
• Ext JS …- Provides a great set ( grid, tree, chart, form, window, d3, pivot etc.)
- Components are highly customizable using configurations
- Provides the means to create your own custom components
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A system handles a lot of data - the tricky part is
how to visualize it and get the desired input
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Bison ERP
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Form fields
' updatedcontainer '
' tablelookup'
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Form fields
' clickfield'
' linkfield'
' uploadarea'
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filter
grid
Filter
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filter
grid
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KPI
• What and why- Key Performance Indicator
- System has the data
- Push
- Learn and improve
• Avoid seeing a KPI as …- A design element
- Something that’s interesting for everyone
- A dead end
$1,800,000Revenue
+2%
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KPI
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KPI
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Summary
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Summary
Utilize the system
Hide complexity
Modernize
Visualize (a lot of) data
Get the desired input
Reuse & scale
Attract the user
Make it easy to use
Show relevant information
ERPchallenges
UXhappy users
TOOLBOXcomponents
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Please Take the Survey in the Mobile App
• Navigate to this session in the mobile app
• Click on “Evaluate Session”
• Respondents will be entered into a drawing to win one of five $50 Amazon gift cards
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