Self help channels to effectively use greytHR
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Transcript of Self help channels to effectively use greytHR
Self-help channels to effectively use greytHR
Self-help channels to effectively use greytHR
Why self-help channels?
1. Different people prefer different methods of support. Reading docs, watching a help video, attending a webinar, writing to support team, talking to an agent etc.
2. If simple how do I kind of queries are resolved via self service, it is a win-win situation for both of us. Time Saver
3. For every ticket logged in helpdesk, we have to spend some time to resolve. So a waiting period is quite anticipated.
4. With self service channels, one can master the product slowly and address most of the how do I queries with own expertise, quickly.
Objectives
This presentation will help you understand and use:
Let’s explore 10 key self-help channels
Help Docs
Help docs for administering greytHR
Help docs for employee and manager self service
Online Help
Stacowiki
News Box
Webinars
Videos & Presentations
Youtube & Slideshare
Blogs & Case Studies
Feature Tours
My Account
Actions
Self-help channel URLs
• Help Docs Admin http://docs.greytip.in/display/GOIN/Administrator's+Guide
• Help Docs Employeehttp://docs.greytip.in/display/GEP/Employee+Portal+Help
• Slidesharehttp://www.slideshare.net/GreytipOnline
• Youtubehttp://www.youtube.com/channel/UCHPcMznJUJ_KuEm9qnAafIA
• Stacowikihttp://stacowiki.in/en/
• Bloghttp://www.greythr.com/blog
• Case Studieshttp://www.greythr.com/resources/case-studies