Self Checkout Solutions atSPARGARY HARRIS – HEAD OF BRANDSPAR INTERNATIONAL

• New ERP Microsoft Dynamics• Self Scan Technology• Mobile Checkout

SPAR Netherlands University Stores

SPAR SELF CHECKOUT SOLUTIONS – SPAR NETHERLANDS

SOCIAL MEDIA CARRIED INTO THE STORE ENVIRONMENT

SPAR SELF CHECKOUT SOLUTIONS – SPAR NETHERLANDS

WHERE SELF SERVICE IS THE NORM

Self Checkout Solutions – SPAR Netherlands

DIGITAL IS THE NORM

SPAR – Self Checkout Solutions

THE TONE-OF-VOICE IS INFORMAL AND RELAXED

BANKS OF CASHLESS HIGH-SPEED SELF CHECKOUT PODS

OPEN FLOORPLAN LAYOUT CONFIGURATION

EASILY ACCESSIBLE AS PART OF THE CUSTOMER FLOW

SPAR Austria University Store – Vienna

CATERING TO THE NEEDS OF A MODERN CONSUMER

BANKS OF CASHLESS HIGH-SPEED SELF CHECKOUT PODS

DIGITAL TECHNOLOGY IS NOT A BARRIER – INITIAL ACCEPTANCE WAS VERY HIGH

SPAR Norway Self Checkout

SELF CHECKOUT WITH BIOMETRIC AGE CONTROL

Developed Own POS System and Self Checkout• Designed to be low cost – 80% cheaper• No extra floor space• Able to take fuel payment• Easy to use• Fully flexible

SPAR UK – Henderson Group

BUILT INTO EXISTING CHECKOUTS

SPAR Ireland Self Checkout

WITH A COMBINATION OF CASH AND CARD-ONLY MACHINES

SPAR Russia Self Checkout

IN COMBINATION WITH CAMERA AND WEIGHT-CHECKING FACILITY

SPAR India – Multiple Checkout Options

Mobile App Checkout Checkout On Staff App Self Checkout Kiosk

A (VERY) HIGH INVESTMENT IN (NON-MATURE) TECHNOLOGY IS NOT AN OPTION!

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SPAR Belgium – Colruyt GroupSo… what can we do to approach this experiencewhile avoiding the cost?

still queues…. …. still expensive hardware

SPAR Belgium – Colruyt GroupSo… what can we do to approach this experiencewhile avoiding the cost?

Let customers use their own device as scanning & payment terminal, and focus on a good integration with legacy systems.

SPAR Belgium (Colruyt) Scan, Pay and Go

STEP 1: SCANScan the barcode on the

packaging of the product or scan the code on the shelf

SPAR Belgium (Colruyt) – Scan, Pay and Go App

STEP 2: PAYIf you are done shopping,

you can immediately pay by mobile phone in the check-out zone. You do not have

to wait in queue.

SPAR Belgium (Colruyt) – Scan, Pay and Go App

STEP 3: GOEverything is in your

Shopping bag. You can check out by scanning your

digital receipt.

SPAR Belgium (Colruyt) – Scan, Pay and Go App

Early Results: Customer BehaviourA stable, loyal customer base, who are quite happy

• Re-use: about 70% (2 out of 3) are frequent customers and use the app regularly.

• Active user base remains stable at SPAR (4 Test Stores).

• Basket size is equivalent to regular basket size. No significant differences.

• High NPS (Net Promotor Score) of 32% (55% in best store)

• Target: 5% of turnover. Currently achieving 4%.

SPAR Belgium (Colruyt) Scan, Pay and Go

Early Results: What do Customers Say?

• First Conclusions• Modernises shopping, but more individual• Matching perfectly with the need for efficient and functional shopping• Not a 100% match with a ‘traditional’ SPAR customer who prefer personal contact

• Reasons to use match perfectly with pilot project intentions• No queuing, faster and more efficient• Perceived as innovative, although relatively simple technology• Paperless shopping• More price conscious shopping, greater transparency

SPAR Belgium (Colruyt) Scan, Pay and Go

THANK YOU

GARY HARRIS – HEAD OF BRANDSPAR INTERNATIONAL

The Many Dimensions of Self-CheckoutPanelists:

Gary Harris, Head of Brand | SPAR InternationalSøren Birkstrøm, CIO | Reitan Convenience Denmark