Hospital Management&Quality Improvement Consultants

National Registration Board ForPersonnel & Training

ChennaiF-159, 5th Street, Anna Nagar EastChennai - 600 102. Tamil NaduPhone : + 91 - 44 - 2626 6703 / 04 / 05Fax : + 91 - 44 - 2626 6447E-Mail : chennai@acmeconsulting.inContact Person: Mr.Kannan

Mobile : +91 9176661041

KeralaAsha Padmam,KeralaVarma College RoadKanattukara., Thrissur - 680 003Phone:+ 0487-2383970 / 71Mobile : +91 9633276757E-Mail: Contact Person : Mr. Haridas Menon

kerala@acmeconsulting.in

ACME is the only Health

care Quality Consultancy

in South India accredited

by the Quality Council of

India of the Government

of India

ACCREDITATIONS& CERTIFICATIONS

Hospital Project Consultancy

ACME PULSE - Patient Satisfaction SurveysThird Party Independent Patient Satisfaction Surveys and Audits

Hospital Rating and Grading for Insurers, Corporates, Government

Agencies, Industry Bench marking, Public Surveys

Making Hospitals Patient Friendly - Consulting Assistance

NABH, NABL, JCI, ISO 9001, AHPI StandardsCompliance for Large & Small Hospitals, Day Care Centres, Blood Banks,

Ayurveda Hospitals Medical Imaging Centres and Clinical laboratories

Hospital Management Solutions

Quality Improvement & Accreditation Services

Through planning and design, Patient Friendly Audits,

Independent Patient Satisfaction Surveys, Consulting support

compliance. Layout planning and design for Patient Friendly and

Project feasibility, Market viability studies, Facility & Equipment Planning.

ACME STARS - Staff Training And Recruitment SolutionsThis program assists hospitals in Recruiting and Retaining the Right staff for all Clinical & Administrative functions.

Call us any time at our Toll free Number 1800-425-2430 for a response to your query within 24 hours

Karnataka & Andhra Pradesh

Mobile : 9448884514

E-Mail : blore@acmeconsulting.in

Contact Person : Mr. B.H.Balaji

MumbaiA-304, Progressive Sea longe

Plot No- 44-45, Sector 15, CBD Belapur

Navi Mumbai -400 614

Mobile : 9710401761

E Mail :

Contact Person: Mr.Suresh Shenoy

mumbai@acmeconsulting.in

Fr.F-02,"SUMUKHA ENCLAVE"5th Cross,1st Main,5th Stage,B E M L Layout 2nd PhaseRajarajeshwari Nagar,Bangalore-560 098

Aakash Hospital Chennai ABC Hospital Trichy Adyar P M Hospitals ChennaiAmala Cancer Hospital ThrissurAnand Hospital Chennai.Apollo Hospital Madurai Apollo K.H. Hospital Vellore Apollo Specialty Hospital Chennai Apollo Victor Hospital Goa Appasamy Hospitals Chennai Asirvatham Hospital MaduraiB.M. Hospitals ChennaiBangalore Hospital Bangalore Belleview Hospital Kolkata Bethel Hospital Coimbatore Bombay Hospitals, Mumbai, Indore BW Lions Eye Hospital Bangalore Cancer Institute Adyar ( WIA )Caritas Hospital KottayamCHILDS Trust Hospital ChennaiCHL Hospitals Indore Choithram Hospital IndoreCIGMA Instit Of Med Sciences AurangabadContinental Hospital Hyderabad Co-operative Hospital Irinjalakuda Criticare Multi Specialty Hospital Mumbai Devados Multispeciality Hospital Madurai Devi Eye Hospital (2 Nos.)BangaloreDhanalakshmi Hospitals KannurDharan Hospital Salem Dr. V. Seshiah Diabetes Centre ChennaiDr. Zamindar's Eye Care Centre Bangalore Dr.Mehta's Hospitals Pvt LtdChennai Dr.Ramesh Cardiac Hospital Guntur Elite Mission Hospital ThrissurEMS Memorial Hospital MalappuramFather Muller Med College Hospital Mangalore Firm Hospitals Chennai Gunam Super Specialty Hospital HosurHariharan Diabetes Centre ChennaiHoly Cross Hospital Kottiyam

Indira Gandhi Instit of Child Health Bangalore Indo American Cancer Hospital Hyderabad Institute of Neurosciences Kolkata Isha Hospital Vadodara ISIS Group of Hospitals Bangalore K.M.Multispeciality Hospital ChennaiKalari Kovilakkom Kollemkode Kalari Rasayanam KollamKalinga Hospitals Ltd Bhubaneswar Kamalnayan Bajaj Hospital Aurangabad Kamlakar Hospital Rajmundry Karnataka Cancer Hospital BangaloreKavery Medical CentreTrichyKerala Govt Hospitals (19 Nos.)KeralaKerala Institute of Medical Sciences TrivandrumKIMS Bolinneni Hospital Rajmundry KIMS Hospital KondapurKLE Medical College Hospital Belgaum Kottakal Arya VaidyasalaKottakalLittle Flower Hospital & Research Centre AngamalyLN Medical College & JK Hospital Bhopal Lotus Hospital ErodeM R Hospital, Chennai M.V Hospital for Diabetes Chennai Maharashtra Govt. Hospitals (51 Nos.)MaharashtraMallya Hospital BangaloreManu HospitalnCoimbatore Manwatkar Hospital ChandrapurMES Medical College Hospital Perintalmanna Metropolitan Hospital ThrissurMIOT Hospitals Chennai MMC Hospital, Assam GuwahatiMorris Mathias Hospital NagercoilMother Hospital ThrissurMoulana Hospital Perinthalmana MS Ramaiah Medical College BangaloreMuthoot Medical Centre KozhencherryMVJ Medical College Hospital Bangalore Narayana Super Specialty Hospital BangaloreNathan Superspeciality Hospital Salem National Neurosciences Centre Kolkata

Neuro FoundationSalemNew Hope Hospital ChennaiParvathy Hospital ChennaiPeerless Hospital Kolkata Pradnya Nethralaya BangalorePrashanth Hospital Chennai Priyamvada Birla Eye Hospital Kolkata PRS Hospital TrivandrumPushpagiri Hospital TiruvallaPVS Hospital CalicutRadhatri Nethralaya ChennaiRaja Rajeswari Med College Hospital BangaloreRegional Cancer Centre TrivandrumS. S. Instit of Medical Sciences DavangereSankara Nethralaya ChennaiSantosh Hospital BangaloreSat Kaival Hospital & IVF Centre Anand Sir Ivan Stedeford Hospital (TI Group) ChennaiSooriya Hospitals ChennaiSri Jayadeva Institute of Cardiology Bangalore Sri Narayani Hospital Vellore St. Philomena's Hospital Bangalore Sun Medical Centre (Trichur Heart) TrichurThirumalai Eye Hospital Bangalore Thiruvalla Medical Mission ThiruvallaTirumala Superspeciality Hospitals Vizianagaram TN Govt. District Hospitals (12 Nos.) TN Govt. PHCs (48 Nos.) Trinity Eye Hospital PalakkadUdhi Eye Hospitals Chennai Vaidyaratnam Oushadhasala Thrissur Vijaya Hospital Group Chennai Vinayaka Medical Mission Karaikal West Bengal Govt Hospitals (5 Nos.) West Fort Hitech Hospital ThrissurXcellent Care Hospital Chennai

SELE

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QUALITY ACCREDITATIONS & CERTIFICATIONS

NABH for Hospitals, Clinics, Blood Banks, Imaging

Ayurveda Hospitals

Centres and Senior Team Members

Essential Features of ACME PULSE:

1. Reliable results you can trust.

2. Actionable results, with focus on improvement.

3. Data integrity and security.

4. Critical issues highlighted for immediate response.

5. Areas for improvement, with appropriate steps for corrective action.

6. Patient comments and their suggestions captured effectively.

ACME PULSE - India’s First Third Party Patient Satisfaction Survey Program

Patient Satisfaction Surveys are recommended by NBQP & QCI to measure the success of implementation of NABH.

ACME PULSE is the only approved model by QCI for this purpose.

Your to the Partner FutureYour to the Future

Suresh Shenoy, Vice President

Devasri Chatterjee, Regional Head, Mumbai

Reema Saha, Product Manager-ACME PULSE

Nandini Dutta, Senior Consultant

Anjana Menon, Senior Consultant

K. Sukumaran, Regional Manager, Kerala

V. Surendran, Senior Consultant

Leena Sivaprakasam, Senior consultant

Dr. Vivek Gopal, Senior Consultant

Dr. Sangeetha Kamatchi, Senior Consultant

Mohammed Niyam, Senior Consultant

Dr. Sree Lakshmi, Consultant

B.H. Balaji, Regional Head, AP & Karnataka

Haridas Menon, Senior Manager

Kshititi Nagarkar, Principal Architect

PR

OFI

LE ACME Consulting, established at Chennai in 1996, by the late Mr. P. Siva Sankaran and Mr. B.G.Menon to provide advisory services in

the area of quality improvement. Later collaborated with global healthcare major Thomsun Consulting to focus on the

Presently the leading Healthcare Consultancy in India with over 350 Private and Government Hospitals across the country

as Clients. The only QCI approved NABH Consultancy in South India. ACME is today assisting 7 States in improving the

healthcare quality in their District Hospitals and Primary Health Centres.

HOSPITAL PROJECT CONSULTANCY

We assist new Hospitals to be set up in full compliance with the NABH and with the best clinical and non clinical practices. Our team today

comprises Hospital trained Project

Managers, Architects, Planners, Equipment Specialists and HR Professionals. We are presently assisting new upcoming Hospitals in Chennai, Mumbai

Today with our expertise we offer to you complete end to end solutions, including Hospital Project Consultancy, Hospital

1. Market Feasibility Studies: We conduct market feasibility studies for establishing Hospitals.

2. Project Report: Preparation of Detailed Project Report (DPR) based on the approved concept. Infrastructure development plan, Human

3. Detailed Architectural Services Conceptual Drawings based on your requirements of

specialties, plot size and layout, Interior design of OT, OPD, wards, lobbies and other waiting areas,

drawings for work to proceed and Design of services including Electrical, Plumbing, HVAC.

AHPI PATIENT SAFETY & PATIENT FRIENDLY STANDARDS

Patient friendliness and safety have become one of the most important factors in

Healthcare delivery and concerns all stakeholders.

HOSPITAL MANAGEMENT

ACME’s expertise gathered over 17 years of work in Healthcare has helped it offer total customized solutions

for hospitals to compete with the world’s best. We help to

providing services to meet the needs of patients by the use of Lean Management techniques.

2. Working in collaboration with all the Stakeholders of the Hospital.

3. Recruitment and training of the right staffs for you.

4. Applying the principles of Total Quality Management and 5S effectively, the basic principle

Improve organization’s ability to deliver good quality healthcare.

Improve organization’s ability to increase patient volume and improve revenue.

Our scope of services include

ACME has been selected as the Technical Support Partner by the Association of Healthcare

Providers (India) to help hospitals with these standards which will soon become one of the most

important requirements for the healthcare delivery systems in India.

The Patient Safety Standards are intended to be used by the vast majority of the Healthcare

Providers to establish a basic patient safety framework to provide essential healthcare services to

the community.

In-house Surveys and Patient feedback systems rarely give a true insight into the perception of your patients. Worldwide it

has been proved more reliable and objective to rely on a professional Third Party Agency to carry out such Surveys.

ACME STARS - Staff Training and Recruitment Solutions

in topics including NABH Awareness, Internal Audits, Infection Control and Safety and Soft skill development

hospital to achieve this very important goal while being ethical, honest and trust worthy.

providing a warm and personal touch to their patients and their relatives. It is the duty of every

The Patient Friendly Standards will help the hospital ensure that all the staff work towards

NABH Entry Level Standards for Hospitals

ACME assists hospitals successfully, to strive for the highest Healthcare Quality

Standard in India developed by the Quality Council of India on par with

International Accreditations and accepted by ISQUa. ACME today has over

75 clients with whom we have worked on the NABH supported by the largest

in house team of quality experts in India.

ACME has continued to maintain its leadership position in the Healthcare Quality segment by being

selected for 3 years, as the highest technically rated Consulting Organization in the country by the

National Health Systems Resource Centre (NHSRC), the technical wing of National Rural Health

Mission (NRHM), Ministry of Health, Government of India

The new Hospital Quality Pre-Accreditation Entry Level Standards from NABH

has been launched with major contributions from Private and Government

Insurers like Rajiv Arogyasri, RSBY, RGJAY, Suvarna Arogya Suraksha Trust,

Karnataka, Vajpayee Arogyasri, CM's Comprehensive Health Insurance

Scheme-Tamil Nadu, Arogyasri Health Trust and United India Insurance. Set to

be the new empanelment criteria by all Insurers. ACME's trained team of

NABH Experts can help Hospitals who have found the full NABH Accreditation

National Accreditation Board for Testing & Calibration Laboratories (NABL),

also by the QCI, is an Accreditation for Laboratories suitable for India.

ACME has helped leading labs across India to achieve the NABL.

ACME's team of healthcare experts are now trained for helping your hospital

strive for the very prestigious Joint Commission International (JCI)

Accreditation which puts your hospital in an elite group. Today there are less

than 25 hospitals across the country which are JCI Accredited.

NABL Accreditation for Medical Laboratories

JCI Accreditation for Hospitals