SEG Awards ABC Level 3 Certificate and Diploma in ......2 Level 3 Certificate in Procurement and...

C7040-03 D7041-03 Issue 4.1

60133636 60134203 January 2019

SEG Awards ABC Level 3

Certificate and Diploma in

Procurement and Supply

Qualification Guidance

Level 3 Certificate [60133636]

Level 3 Diploma [60134203]

About Us At the Skills and Education SEG Awards (ABC)1 we continually

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The ABC website www.ABCawards.co.uk provides access to a wide variety of information.

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without the prior permission of the publishers.

This document may be copied by approved centres for the purpose of assessing learners. It may also be copied by learners for their own

use.

1 ABC Awards is a brand of the Skills and Education Group Awards, a recognised awarding

organisation and part of the Skills and Education Group. Any reference to ABC Awards, its registered

address, company or charity number should be deemed to mean the Skills and Education Group

Awards.

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Contents

Qualification Summary 1

Introduction 6

Aims 6

Target Group 6

Progression Opportunities 7

Unit Details 9

Recognition of Prior Learning (RPL), Exemption and Credit

Transfer

76

Certification 77

Glossary of Terms 78

1

Qualification Summary

ABC Awards Level 3 Certificate and Diploma in Procurement

and Supply

Qualifications

Level 3 Certificate in Procurement and Supply

Level 3 Diploma in Procurement and Supply

Regulated The qualifications identified above are all

regulated by Ofqual.

Assessment Internal assessment, internal and external

moderation

Grading Pass

Operational Start

Date 01/06/2014

Review Date 31/03/2019

Operational End Date

Level 3 Certificate:

31/03/2019

Level 3 Diploma:

31/08/2019

Certification End Date

Level 3 Certificate:

31/03/2021

Level 3 Diploma:

31/08/2019

ABC Sector Business and Administration

Ofqual SSA Sector 15.3 Business Management

Stakeholder Support Skills for Logistics

Contact See ABC website for the Centre Support Officer

responsible for these qualifications

2

Level 3 Certificate in Procurement and Supply

Rules of Combination: Learners must achieve a minimum of 21

credits. This must include 13 credits from the mandatory units and

a further 8 credits from the option units.

Unit Level Credit

Value

GLH

Mandatory Units

Stakeholder relationships in procurement and

supply [A/506/1754] 3 4 15

The procurement and supply environment

[F/506/1755] 3 5 25

Analyse information about procurement and

supply [J/506/1756] 3 4 20

Option Units

Manage own professional development within

procurement and supply [M/506/1766] 3 3 15

Determine requirements for procurement and

supply [L/506/1757] 3 4 20

Identify and appraise potential suppliers of non-

critical supplies [R/506/1758] 3 4 15

Place and expedite orders with suppliers

[Y/506/1759] 3 4 20

Administer contracts [R/506/1761] 3 4 20

Manage a procurement in accordance with EU

public procurement rules [Y/506/1762] 4 4 20

Monitor the performance of suppliers

[D/506/1763] 3 3 15

Negotiate for supplies [H/506/1764] 3 4 20

Administer a stock control system

[K/506/1765] 3 3 15

Customer service in own area of responsibility

[T/506/1767] 3 3 24

Numbers in box brackets indicate unit number.

If learners achieve credits from units of the same title (or linked titles) at

more than one level, they cannot count credits achieved from both units

towards the credit target of a qualification.

3

Qualification

Purpose

C. Prepare for employment

C2. Prepare for employment in a specific occupational area

Entry

Requirements

16+

Age Range Pre 16 16 – 18 18+ 19 +

LARS Reference 60133636

Recommended

GLH2

95

Recommended

TQT3

210

Credit Value 21

Type of Funding

Available See LARS (Learning Aim Rates Service)

Minimum

Qualification Fee See ABC website for current fees and charges

Unit Fee

Unit fees are based upon a unit’s individual credit

value. Please see the ABC website for the current

fee charged per credit

Additional

Information

See ABC website for resources available for this

qualification.

2 See Glossary of Terms 3 See Glossary of Terms

4

Level 3 Diploma in Procurement and Supply

Rules of Combination: Learners must achieve a minimum of 40

credits. This must include 16 credits from the mandatory units and

a further 24 credits from the option units.

Unit Level Credit

Value

GLH

Mandatory Units

Stakeholder relationships in procurement and

supply [A/506/1754] 3 4 15

The procurement and supply environment

[F/506/1755] 3 5 25

Analyse information about procurement and

supply [J/506/1756] 3 4 20

Manage own professional development within

procurement and supply [M/506/1766] 3 3 15

Option Units

Determine requirements for procurement and

supply [L/506/1757] 3 4 20

Identify and appraise potential suppliers of non-

critical supplies [R/506/1758] 3 4 15

Place and expedite orders with suppliers

[Y/506/1759] 3 4 20

Administer contracts [R/506/1761] 3 4 20

Manage a procurement in accordance with EU

public procurement rules [Y/506/1762] 4 4 20

Monitor the performance of suppliers

[D/506/1763] 3 3 15

Negotiate for supplies [H/506/1764] 3 4 20

Administer a stock control system

[K/506/1765] 3 3 15

Customer service in own area of responsibility

[T/506/1767] 3 3 24

Numbers in box brackets indicate unit number.

If learners achieve credits from units of the same title (or linked titles) at

more than one level, they cannot count credits achieved from both units

towards the credit target of a qualification.

Qualification

Purpose

C. Prepare for employment

5

C2. Prepare for employment in a specific

occupational area

Entry

Requirements

16+

Age Range Pre 16 16 – 18 18+ 19 +

LARS Reference 60134203

Recommended

GLH4

190

Recommended

TQT5

400

Credit Value 40

Type of Funding

Available See LARS (Learning Aim Rates Service)

Minimum

Qualification Fee See ABC website for current fees and charges

Unit Fee

Unit fees are based upon a unit’s individual credit

value. Please see the ABC website for the current

fee charged per credit

Additional

Information

See ABC website for resources available for this

qualification.

4 See Glossary of Terms 5 See Glossary of Terms

6

Introduction

Procurement is the act of obtaining or buying goods and services from

external sources. The process includes preparation and processing

of a demand as well as the end receipt and approval of payment. It

is favourable that the goods and services are appropriate and that

they are procured at the best possible cost to meet the needs of the

purchaser in terms of quality and quantity, time and location.

These qualifications are part of a new suite of vocational qualifications

(Level 3 – Level 6) that supersede the current Supply Chain

Management (SCM) NVQs. This Level 3 Certificate in Procurement

and Supply has been developed in partnership with the NVQ Providers

Association (NVQPA) and Skills for Logistics (Sector Skills Council) to

satisfy the current market for a professionally recognised, non-

examination route for procurement practitioners.

Aims

This qualification has specifically been designed to provide an access

route into the Procurement and Supply sector.

The ABC Level 3 Certificate and Diploma in Procurement and Supply

provides learners with the opportunity to gain an understanding and

appreciation of the practical skills required to work in this exciting

and fast paced industry, along with the technical knowledge needed

to excel.

Target Group

All of ABC Awards Procurement and Supply suite of vocational

qualifications have been designed for adults and young people who

have an interest in the subject area and are looking to develop work-

related skills. This qualification is accessible to those 16 and above.

There are no specific qualification requirements for entry onto the

Level 3 Certificate and Diploma in Procurement and Supply.

However, it would be advisable to have some prior knowledge of

7

office skills/workings. Vocational qualifications that might provide

useful include:

Further Education

Financial administration

Business administration Logistics

Warehousing and administration Warehousing and storage

Work-based learning

Intermediate Apprenticeship in Business and Administration

Intermediate Apprenticeship in Warehousing and Storage Intermediate Apprenticeship in International Trade and

Logistics Intermediate Apprenticeship in Logistics Operations

Intermediate Apprenticeship in Traffic Office Level 2 Supply Chain Management NVQ

Progression Opportunities

For those successfully achieving the ABC Level 3 qualifications in

Procurement and Supply, there are available career developments

into higher level job roles such as:

Level 4 and 5

Senior Buyer Procurement/purchasing executive

Procurement specialist

Contract or category officer Procurement/Supply chain/inventory/ analyst

Procurement/Supply chain/inventory/l planner

Level 6

Strategic/senior/purchasing or procurement manager

Head of procurement

Supply chain manager Operations manager

Work-based Learning

Learners could also complete the remaining elements of the Advanced Apprenticeship in Procurement and Supply

8

Learners engaging with vocational education/training by completing

the ABC Level 3 Procurement and Supply qualifications are able to

progress in their chosen careers or follow further studies such as

relevant Level 4 and higher level programmes of learning eg

Foundation Degrees, Higher National Diplomas/Certificates, BA

Honours Degrees and related professional courses.

Language

These specifications and associated assessment materials are in

English only.

9

Unit Details

10

Stakeholder Relationships in Procurement and

Supply

Unit Reference

A/506/1754

Level

3

Credit Value

4

Guided Learning

Hours

15

Unit Summary

This unit will help learners to understand the

importance of effective procurement and supply

relationships and how to maintain them

Learning Outcomes

(1 to 3)

The learner will

Assessment Criteria

(1.1 to 3.2)

The learner can

1. Understand the

importance of

stakeholder

relationships in

procurement and

supply

1.1 Define the key stakeholders in the

procurement and supply environment

1.2 Explain the benefits of effective stakeholder

relationships in procurement and supply

1.3 Explain how to maintain and improve

relationships with key stakeholders

2. Be able to gather

and present

information on

stakeholder

relationships in

procurement and

supply

2.1 Gather relevant information on stakeholder

relationships in

procurement and supply within an organisation

2.2 Analyse information on stakeholder

relationships in procurement and supply

11

2.3 Present findings including recommendations on

stakeholder relationships in a suitable format for

audience

3. Be able to maintain

and improve

stakeholder

relationships in

procurement and

supply

3.1 Maintain and improve communications with

key stakeholders including suppliers

3.2 Obtain feedback from stakeholders to improve

performance

12

Supporting Unit Information

A/506/1754 Stakeholder relationships in procurement and

supply – Level 3

Indicative Content

NB stakeholders throughout refers to internal and external stakeholders

Learning Outcome 1. Understand the importance of stakeholder

relationships in procurement and supply Learners can recognise and explain the importance and benefits of

maintaining good stakeholder relationships, and methods in which relationships with stakeholders can be improved.

Learning Outcome 2. Be able to gather and present information on

stakeholder relationships in procurement and supply Evidence could include

Email Spreadsheets

Report

Evidence could include Spreadsheets

Graphs/tables/charts

Power point

Learning Outcome 3. Be able to maintain and improve stakeholder relationships in procurement and supply

Evidence could include Email

Spreadsheets Report

Teaching Strategies And Learning Activities

Centres should adopt a delivery approach which supports the development

of their particular learners. The aims and aspirations of all learners,

including those with identified special needs, including learning

difficulties/disabilities, should be considered and appropriate support

mechanisms put in place

13

Methods Of Assessment

This unit will be internally assessed, internally and externally moderated via

a learner’s portfolio and other related evidence, against the unit outcomes

and assessment criteria

Minimum requirements when assessing this unit

ABC expects that staff will be appropriately qualified to assess learners

against the outcomes and criteria within the units. Generally teaching staff

should be qualified and/or vocationally experienced to at least a level above

that which they are teaching

Evidence Of Achievement

All evidence must be clearly signposted and made available for the external

moderator upon request

All internal assessments must be accompanied by a signed Declaration of

Authenticity (this document is available on the ABC website)

14

The Procurement and Supply Environment

Unit Reference

F/506/1755

Level 3

Credit Value 5

Guided Learning

Hours

25

Unit Summary This unit will help learners to understand the

characteristics of procurement and supply

Learning Outcomes

(1 to 3)

The learner will

Assessment Criteria

(1.1 to 3.2)

The learner can

1. Understand the

role of procurement

and supply in

different sectors

1.1 Explain the role of procurement and supply in

the private and public sectors

1.2 Explain how procurement and supply can add

value to an organisation

2. Understand the

procurement and

supply process

2.1 Explain the stages in the procurement and

supply process

2.2 Explain the methods that can be employed at

each stage of the procurement and supply process

3. Understand how

procurement and

supply can be

managed in

organisations

3.1 Describe the different ways that procurement

and supply is managed in different organisations

3.2 Explain the factors that would determine how

procurement and supply is managed in an

organisation

15


F/506/1755 The procurement and supply environment –

Level 3

Indicative Content

Learning Outcome 1. Understand the role of procurement and supply in different sectors

Learners can explain the level, the scope and the impact of procurement

and supply in the following sectors Manufacturing

Service Facilities

Public Third

Learning Outcome 2. Understand the procurement and supply

process Learners can explain the range of skills and competences required by

procurement and supply practitioners to include Relationship aware skills and competencies

Task focus skills and competences Technical procurement skills and competences to carry out upstream

and downstream procurement functions

Learners can explain the process to Determine skills and competence gaps in individual and teams in

procurement and supply Produce training and development plans for procurement and supply

practitioners

Learning Outcome 3. Understand how procurement and supply can

be managed in organisations

Evidence could include

Email Spreadsheets

Report Graphs/tables

Internal procedures


16
















Learners can demonstrate achievement through assessment tasks which

should practical wherever possible.

Evidence is not prescribed but may include any or all of the

following

Product evidence

Observation reports

Oral / Written questions and answers

Reports / Notes

Worksheets / Workbooks

Photographic evidence

Assignments

Witness statements

Other suitable supplementary evidence

17

Portfolios must contain the learner’s own work, not an abundance of tutor

handouts.

A large proportion of the skills and knowledge criteria can be assessed

through informal observation of the learners in performance of practical

project work.

All aspects of related knowledge which cannot be assessed through

observation of practical work could be assessed through formal oral and

written questioning techniques.

Evidence should be varied, the learner’s own work and naturally generated

from the activities undertaken on the course.

It must clearly demonstrate how the learner has met the assessment criteria

for the unit.

Photographic evidence, articles, handouts etc. must be appropriately

annotated to clearly demonstrate the learner’s role and how it meets the

assessment criteria.

Witness and observation statements should contain the name and status of

the witness/observer and be signed and dated.

Group evidence is admissible where the individual learner’s role is properly

identified or described





18

Analyse Information about Procurement and Supply

Unit Reference

J/506/1756

Level

3

Credit Value

4

Guided Learning

Hours

20

Unit Summary

This unit will help learners apply analytical

techniques when analysing procurement and

supply information

Learning Outcomes

(1 to 4)

The learner will

Assessment Criteria

(1.1 to 4.1)

The learner can

1. Understand how to

access information

about procurement

and supply

1.1 Explain the sources and types of information

used in procurement and supply

1.2 Explain methods used to analyse information

about procurement and supply


information about

procurement and

supply

2.1 Access suitable sources of information about

procurement and supply

2.2 Gather information in accordance with

organisational procedures

3. Be able to

undertake analysis of

information about

3.1 Analyse information about procurement and

supply using appropriate methods.

19

procurement and

supply

3.2 Identify areas for further investigation for

example errors, anomalies, trends

4. Be able to present

results of analysis of

information about

procurement and

supply to

stakeholders

4.1 Present results of analysis of information about

procurement and supply in an appropriate format

to stakeholders

20


J/506/1756 Analyse information about procurement and

supply – Level 3

Indicative Content

Learning Outcome 1. Understand how to access information about procurement and supply

Learners to explain the use of a variety of sources of information, and

methods to analyse information about procurement and supply Evidence could include

Database reports References

Spreadsheets Graphs/tables

Emails

Learning Outcome 2. Be able to gather information about procurement and supply

Learners to access sources of information in accordance with workplace procedure

Evidence could include Dunn and Bradstreet reports

Supplier database reports

References Spreadsheets

Graphs/tables

Learning Outcome 3. Be able to undertake analysis of information about procurement and supply


Spreadsheets Report


Graphs/tables List of areas requiring further analysis

Learning Outcome 4. Be able to present results of analysis of information about procurement and supply to stakeholders


Traffic light analysis

21

PowerPoint presentations

Notes of meetings








This unit is assessed using evidence from the workplace i.e. observable

performance, physical products of work (such as reports, plans,

correspondence etc.), witness testimony, discussion and questioning etc.











should be work-based wherever possible.


following

Product evidence

Observation reports

22


Reports / Notes



Assignments

Witness statements



handouts.



project work.







for the unit.












23

Manage Own Professional Development within

Procurement and Supply

Unit Reference

M/506/1766

Level

3

Credit Value

3

Guided Learning

Hours

15

Unit Summary

This unit will help learners to manage their own

professional development within the procurement

and supply industry

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.2)

The learner can

1. Know about job

roles and career

progression in

procurement and

supply

1.1 Describe different job roles in procurement and

supply

1.2 Explain opportunities for progression in different areas of procurement and supply

2. Understand the

skills required to work

in procurement and

supply

2.1 Explain the skills and competencies required to

undertake different roles in procurement and

supply

3. Be able to assess

own skills and

qualities relevant to a

career in procurement

and supply

3.1 Assess own skills and qualities relevant to a

career in procurement in supply

24

4. Be able to produce

a personal

development plan

4.1 Identify gaps in own knowledge,

understanding and skills in relation to a career in


4.2 Produce a development plan

5. Be able to

implement and

monitor own personal

development plan

5.1 Plan activities identified in own development

plan

5.2 Explain how to monitor and review own

personal development plan

25


M/506/1766 Manage own professional development within

procurement and supply – Level 3

Indicative Content

Learning Outcome 1. Know about job roles and career progression

in procurement and supply

Learners to describe a range of potential job roles relevant to their setting

including progression routes and potential opportunities for further career

progression.

Learning Outcome 2. Understand the skills required to work in


Learners to describe a range of skill sets and competencies that employers

in procurement and supply would expect, these should be related to

various job roles within the sector.


Spreadsheets Report

Graphs/tables Internal procedures

Learning Outcome 3. Be able to assess own skills and qualities

relevant to a career in procurement and supply

Learners to reflect on own skills and personal qualities in order to assess

their skills against those required in the various job roles for procurement

and supply

Learning Outcome 4. Be able to produce a personal development

plan

Using skills and competency gaps identified in the learners own assessment,

they should plan to address the identified gaps as related to a specified job

role.


Spreadsheets Report

Graphs/tables

26

Learning Outcome 5. Be able to implement and monitor own

personal development plan

Learners to add specific tasks to their development plan in order to

address skills gaps, and explain the best methods to monitor their

development progress


Spreadsheets Report

Graphs/tables






















27

Evidence is not prescribed but may include any or all of the following

Product evidence

Observation reports


Reports / Notes



Assignments

Witness statements



handouts.



project work.







for the unit.










28



29

Determine Requirements for Procurement and

Supply

Unit Reference

L/506/1757

Level

3

Credit Value 4

Guided Learning

Hours

20

Unit Summary

This unit will help learners to gather information

and determine requirements for procurement and

supply

Learning Outcomes

(1 to 3)

The learner will

Assessment Criteria

(1.1 to 3.1)

The learner can

1. Understand how

procurement

requirements are

determined and their

importance

1.1 Explain the key stages in developing a procurement requirement

1.2 Explain why a procurement requirement is

important

2. Be able to prepare

procurement and

supply requirements

2.1 Gather information to determine procurement

and supply requirements in line with organisational

procedures

2.2 Confirm procurement and supply requirements

with stakeholders


procurement and

supply requirements

3.1 Present procurement and supply requirements

to internal stakeholders according to organisational

procedures and best practice

30


L/506/1757 Determine requirements for procurement and

supply – Level 3

Indicative Content

Learning Outcome 1. Understand how procurement requirements are determined and their importance

Learners can explain

Types of specifications - input

- output Methods of communicating needs including requisitions, ROL,

BOM/MRP, emails Finding suppliers to include, approved lists, supplier databases,

internet, trade journals, framework contracts

Learning Outcome 2. Be able to prepare procurement and supply requirements

Evidence could include Show examples of demand triggers such as requisitions, emails, ROL

reports Emails, notes of meetings


Extract from procedures re stakeholder authorisation to purchase Evidence of compliance such as correctly completed documentation

(e.g. requisition)

Learning Outcome 3. Be able to present procurement and supply requirements


Spreadsheets Report




31






















following

Product evidence

Observation reports


Reports / Notes



Assignments

32

Witness statements



handouts.



project work.







for the unit.












33

Identify and Appraise Potential Suppliers of Non-

Critical Supplies

Unit Reference

R/506/1758

Level

3

Credit Value

4

Guided Learning

Hours

15

Unit Summary

This unit will help learners to understand what

defines a non-critical supply and enable them to

identify and appraise suppliers of non-critical

supplies

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.1)

The learner can

1. Know the

difference between

critical and non-

critical supplies

1.1 Describe the characteristics of critical and non-critical supplies

1.2 Define non-critical supplies in the context of your organisation

2. Be able to identify

potential sources of

non-critical supplies

2.1 Explain the methods available for identifying

potential suppliers

2.2 Select the most appropriate method for

identifying potential suppliers for a specific

requirement

34

3. Understand the

purpose and process

of supplier appraisal

for non-critical items

in procurement and

supply

3.1 Explain the purpose of supplier appraisal for

non-critical supplies

3.2 Explain where supplier appraisal fits into the

procurement cycle

3.3 Explain the key criteria for evaluating potential

suppliers of non-critical supplies


and analyse supplier

appraisal information

4.1 Obtain relevant information to appraise

suppliers

4.2 Use relevant criteria to analyse information to

determine suitability of supplier


outcomes of supplier

appraisal

5.1 Present outcomes of supplier appraisal to

relevant stakeholders in an appropriate format with

evidence to support decision

35


R/506/1758 Identify and appraise potential suppliers of non-

critical supplies

– Level 3

Indicative Content

Learning Outcome 1. Know the difference between critical and non-critical supplies

Evidence could include Graphs/tables

Spreadsheets Report

Learning Outcome 2. Be able to identify potential sources of non-

critical supplies Supplier review documents


PowerPoint presentations Reports

Dashboard analysis Vendor rating

Learning Outcome 3. Understand the purpose and process of

supplier appraisal for non-critical items in procurement and supply The procurement cycle

Key supplier appraisal criteria such as financial health, track record, quality systems, cost management, logistics, capacity, business outlook

Learning Outcome 4. Be able to gather and analyse supplier

appraisal information Obtain secondary data about the supplier

Access primary data about the supplier

Evidence could include Dunn and Bradstreet reports

Supplier database reports References


List of areas requiring further analysis Supplier questionnaire Commercial and technical visit report

36

Learning Outcome 5. Be able to present outcomes of supplier

appraisal Evidence could include

Email Spreadsheets

Report Evidence could include

Spreadsheets





















37




Product evidence

Observation reports


Reports / Notes



Assignments

Witness statements



handouts.



project work.







for the unit.








38





39

Place and Expedite Orders with Suppliers

Unit Reference

Y/506/1759

Level

3

Credit Value

4

Guided Learning

Hours

20

Unit Summary


procurement ordering cycle and demonstrate the

processes involved with placing and expediting

orders with suppliers

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.3)

The learner can

1. Understand the

procurement ordering

cycle

1.1 Explain the procurement ordering cycle

2. Be able to agree

purchase and delivery

requirements with

stakeholders

2.1 Gather information on purchase and delivery

requirements by consulting with relevant

colleagues

2.2 Negotiate the agreed delivery schedule with

stakeholders

3. Be able to place

orders with suppliers

3.1 Draw up and place orders with suppliers

according to organisational procedures

3.2 Explain the legal implications of purchase

orders

40

4. Be able to monitor

the progress of orders

4.1 Explain the benefits of effective expediting

4.2 Identify orders requiring expediting

4.3 Liaise with stakeholders about orders requiring

expediting using appropriate communication

methods

5. Be able to deal

with problems

relating to the

delivery of orders

5.1 Identify problems with delivery of orders

5.2 Inform stakeholders of status of expedited

orders

5.3 Propose solutions to problems with expedited

orders

41


Y/506/1759 Place and expedite orders with suppliers – Level

3

Indicative Content

Learning Outcome 1. Understand the procurement ordering cycle Law of contract

Battle of the forms

Managing supplier relationships 5 rights of purchasing

Learning Outcome 2. Be able to agree purchase and delivery

requirements with stakeholders Requisitions

BOM ROL reports

Productions schedules MRP reports

Emails Meeting notes

Witness statements Order schedule

Learning Outcome 3. Be able to place orders with suppliers Ordering procedures

Purchase orders Emails

E-procurement screen dumps

Learning Outcome 4. Be able to monitor the progress of orders Expediting schedule

Overdue order reports Outstanding order reports

Emails Meeting notes

Supplier files

Learning Outcome 5. Be able to deal with problems relating to the

delivery of orders Delivery schedule


Meeting notes

42























Product evidence

Observation reports


Reports / Notes



43

Assignments

Witness statements



handouts.



project work.







for the unit.












44

Administer Contracts

Unit Reference

R/506/1761

Level

3

Credit Value

4

Guided Learning

Hours

20

Unit Summary


process of contract administration and enable them

to demonstrate administering a contract

Learning Outcomes

(1 to 4)

The learner will

Assessment Criteria

(1.1 to 4.2)

The learner can

1. Understand the

contract

administration

process

1.1 Explain best practice in contract administration

process

1.2 Explain the legal and regulatory requirements of contract administration

1.3 Explain own organisational procurement

practices in relationto administering contracts

1.4 Identify potential problems that can occur with

contract administration

2. Be able to

administer the

contract

2.1 Gather information on contract performance

2.2 Analyse information on contract performance

3.3 Present outcome of analysis to stakeholders

45

3. Be able to organise

contract review

meetings

3.1 Organise contract review meetings

3.2 Provide contract performance information to

key stakeholders


outcomes of contract

review meetings

4.1 Monitor implementation of agreed key

outcomes from the contract review meeting

4.2 Provide regular updates on contract

performance to key stakeholders

46


R/506/1761 Administer contracts – Level 3

Indicative Content

Learning Outcome 1. Understand the contract administration process

Service Level Agreements

KPIs Performance measurement

Contract review meetings Improvement plans

Both parties contractual obligations Contract amendments

Contract default Contract completion

Legislation Effective communication

Learning Outcome 2. Be able to administer the contract

KPI graphs and charts Monthly performance comparison tables

PowerPoint presentations

Contract review papers

Learning Outcome 3. Be able to organise contract review meetings Meeting invites

Agendas PowerPoint presentations

Dashboard data Contract review papers

Contractor improvement plans

Learning Outcome 4. Be able to monitor outcomes of contract review meetings

Contract change authorisations Contract change notice

Contract cancellation notices

Contract completion notices

47























Product evidence

Observation reports


Reports / Notes


48


Assignments

Witness statements



handouts.



project work.







for the unit.












49

Manage a Procurement in Accordance with EU Public

Procurement Rules

Unit Reference

Y/506/1762

Level

3

Credit Value

4

Guided Learning

Hours

20

Unit Summary

This unit will help learners to understand the EU

public procurement rules and enable them to

demonstrate the management of a procurement

that complies with EU procurement rules

Learning Outcomes

(1 to 4)

The learner will

Assessment Criteria

(1.1 to 4.5)

The learner can

1. Understand EU

public procurement

rules

1.1 Explain organisational policies and procedures

for carrying out a procurement exercise below EU thresholds

1.2 Explain the basis of EU public procurement

rules

1.3 Identify the types of procurements which need

to comply with EU rules


specifications which

comply with EU

procurement rules

2.1 Produce specifications in consultation with

stakeholders ensuring they comply with EU

procurement rules

50

3. Be able to plan the

procurement process

3.1 Agree contract type and award criteria with

stakeholders

3.2 Produce a procurement implementation plan in

accordance with public procurement rules and

timescales

4. Be able to

implement the

procurement plan

4.1 Advertise the contract in appropriate

publications

4.2 Invite bids from suppliers

4.3 Evaluate bids in accordance with pre-

determined criteria and organisational procedures

and regulations

4.4 Make and obtain ratification of award recommendations

4.5 Award business and notify unsuccessful

bidders

51


Y/506/1762 Manage a procurement in accordance with EU

public procurement rules – Level 3

Indicative Content

Learning Outcome 1. Understand EU public procurement rules

Public accountability

Standing orders

Standing financial instruction

EU types of procurement

EU procedures for public procurement

Learning Outcome 2. Be able to produce specifications which

comply with EU procurement rules

Notes of meetings

Emails to and from stakeholders

Draft specification

Final specification

Learning Outcome 3. Be able to plan the procurement process

Notes of meetings

Award criteria

Gantt chart

Project plan

Learning Outcome 4. Be able to implement the procurement plan

Contract advert

OJEU notice

ITT

RFQ

Bid evaluation spreadsheet

Award recommendation

Notes of meetings

PO

Contract award letter

Unsuccessful letters

52























Product evidence

Observation reports


Reports / Notes

53



Assignments

Witness statements



handouts.



project work.







for the unit.












54

Monitor the Performance of Suppliers

Unit Reference

D/506/1763

Level

3

Credit Value

3

Guided Learning

Hours

15

Unit Summary

This unit will help learners understand how to

monitor supplier performance and enable them to

demonstrate monitoring a supplier’s performance

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.3)

The learner can

1. Understand how to

monitor a supplier’s

performance

1.1 Explain the key areas of supplier’s performance that require monitoring

1.2 Explain the methods used to monitor supplier

performance

2. Be able to define

the criteria to be used

to monitor the

performance of

suppliers

2.1 Define the criteria to be used to monitor the

performance of suppliers

3. Be able to identify

suppliers that require

performance

monitoring

3.1 Use agreed criteria and organisational

processes to identify suppliers requiring monitoring

55


and use data to

analyse supplier’s

performance

4.1 Gather data on supplier’s performance

4.2 Benchmark performance against historic data

and required performance level

4.3 Identify and analyse gaps in performance and

performance trends


results of supplier

performance analysis

to stakeholders with

recommendations for

supplier performance

improvement

5.1 Present the results of supplier performance

analysis to internal stakeholders

5.2 Review results of the supplier performance

analysis with the supplier

5.3 Recommend options for improving the

performance of suppliers

56


D/506/1763 Monitor the performance of suppliers - Level 3

Indicative Content

Learning Outcome 1. Understand how to monitor a suppliers performance

5 rights of purchasing

Customer service

Strength of relationship

Vendor rating

Supplier review meetings

Supplier relationship management

Learning Outcome 2. Be able to define the criteria to be used to monitor the performance of suppliers

KPIs Graphs

Tables

Spreadsheet Dashboard analysis

Learning Outcome 3. Be able to identify suppliers that require

performance monitoring

Pareto analysis

Kraljic model

Suppliers requiring improvement

Vendor rating model

Supplier meeting notes

Emails/letters

Learning Outcome 4. Be able to gather and use data to analyse supplier’s performance

KPIs Graphs

Tables Spreadsheet

Dashboard analysis Gap analysis


57

Learning Outcome 5. Be able to present results of supplier

performance analysis to stakeholders with recommendations for supplier performance improvement

Supplier review documents Traffic light analysis

PowerPoint presentations Supplier review minutes

Supplier improvement plan

Notes of meetings






















58


Product evidence

Observation reports


Reports / Notes



Assignments

Witness statements



handouts.



project work.







for the unit.










59



60

Negotiate For Supplies

Unit Reference

H/506/1764

Level

3

Credit Value

4

Guided Learning

Hours

20

Unit Summary


process of negotiation in procurement and supply

and enable them to demonstrate the negotiation of

supplies

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.2)

The learner can

1. Understand the

process of negotiation

in procurement and

supply

1.1 Explain the benefits and disadvantages of

negotiation for supplies

1.2 Explain the phases of negotiation

1.3 Explain the key persuasion techniques utilised

in negotiation

2. Be able to prepare

for the negotiation of

supplies

2.1 Identify requirements of all stakeholders

2.2 Carry out market research for the required supplies


a negotiation plan for

the negotiation of

supplies

3.1 Define negotiation objectives and targets

3.2 Identify acceptable negotiable variables

61

3.3 Produce negotiation plan

4. Be able to conduct

a negotiation meeting

for supplies

4.1 Conduct negotiation with suppliers

4.2 Reach an agreement with the supplier in line

with negotiable variables

5. Be able to

implement the

agreement

5.1 Circulate agreement to stakeholders

5.2 Implement the negotiated agreement

62


H/506/1764 Negotiate for supplies - Level 3

Indicative Content

Learning Outcome 1. Understand the process of negotiation in

procurement and supply Opening, testing, moving and agreeing

Threat, compromise, emotion, logic, bargaining

Learning Outcome 2. Be able to prepare for a negotiation of a non-critical supply

Suppliers letters/emails Internet searches

Trade journal extracts

Info from other suppliers Emails to stakeholders

Notes of meetings

Learning Outcome 3. Be able to produce a negotiation plan for the negotiation of a non-critical supply

MIL target List of variables

Position/interest table Team briefing document

Negotiation plan Meeting agenda

BATNA

Learning Outcome 4. Be able to conduct a negotiation meeting for a

non-critical supply Meeting notes

Emails Letters

Witness statements

Learning Outcome 5. Be able to implement the agreement Contract amendment

New agreement Notes of meeting

Implementation plan Implementation review meetings

63























Product evidence

Observation reports


Reports / Notes


64


Assignments

Witness statements



handouts.



project work.







for the unit.












65

Administer a Stock Control System

Unit Reference

K/506/1765

Level

3

Credit Value

3

Guided Learning

Hours

15

Unit Summary


importance of effective stock control and enable

them to demonstrate administering a stock control

system

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.3)

The learner can

1. Understand the

importance of

effective stock control

in procurement and

supply

1.1 Explain the key principles of stock control and

its importance to the organisation

1.2 Explain how to determine and manage

effective stock levels

2. Be able to re-order

stock items

2.1 Produce re-order reports at timely intervals

2.2 Consider reports and demand forecasts to determine re-order quantities

2.3 Place orders for stock

3. Be able to expedite

stock orders

3.1 Identify outstanding orders and overdue orders

66

3.2 Determine priority orders to expedite to

maintain effective stock levels

3.3 Expedite orders with suppliers

4. Be able monitor

and update

stockholding

inventory

4.1 Review reports, recommending and agreeing

the introduction of new items with stakeholders in

accordance with organisational procedures

4.2 Review reports, recommending and agreeing withdrawal of existing items in accordance with

organisational procedures

4.3 Introduce new items into stock with agreed re-

order levels

4.4 Withdraw existing items from stock as agreed

5. Be able to resolve

problems when

administering a stock

re-ordering system

5.1 Identify any problems with the administration

of stock control

5.2 Discuss problems with relevant stakeholders

5.3 Implement solutions to resolve problems with

stock control

67


K/506/1765 Administer a stock control system – Level 3

Indicative Content

Learning Outcome 1. Understand the importance of effective stock

control in procurement and supply

How to optimise stock levels to meet agreed service level System should include min/max levels, buffer stock, ROL, EOQ, FIFO,

LIFO Stock turns, cost of holding stock, service level

MRP systems

Learning Outcome 2. Be able to reorder stock items

Ordering procedures


E-procurement screen dumps

Learning Outcome 3. Be able to expedite stock orders

Expediting schedule Overdue order reports

Outstanding order reports Emails

Learning Outcome 4. Be able monitor and update stockholding

inventory


Email Spreadsheets


Internal procedures

Learning Outcome 5. Be able to resolve problems when

administering a stock re-ordering system

Evidence could include Internal Procedures

Spreadsheets Report

Outstanding order reports meeting minutes

68

Email























Product evidence

Observation reports


Reports / Notes

69



Assignments

Witness statements



handouts.



project work.







for the unit.












70

Customer Service In Own Area of Responsibility

Unit Reference

T/506/1767

Level

3

Credit Value

3

Guided Learning

Hours

24

Unit Summary


importance of customer service and enable them

to provide, and improve customer service

Learning Outcomes

(1 to 5)

The learner will

Assessment Criteria

(1.1 to 5.2)

The learner can

1. Understand the

importance of

customer service

1.1 Explain the benefits to an organisation of

building positive relations with its customers, both

internal and external

1.2 Explain how interactions with employees

influence a customer’s opinion of the organisation

as a whole

2. Understand how

organisations ensure

effective customer

service

2.1 Explain how organisations use policies and

procedures to quality assure their customer service

2.2 Explain the requirements of equalities

legislation when dealing with customers

3. Understand

effective customer

3.1 Explain expected standards for customer

service performance in own organisation

71

service in own area of

responsibility

3.2 Explain typical customer service tasks and

activities in own area of responsibility

3.3 Explain how to resolve customer service

queries within own area of responsibility

4. Be able to provide

customer service

4.1 Follow procedures, within agreed timescale to

process problems and complaints

resolve problems and complaints

refer problems and complaints, where

appropriate


and improve

customer service

5.1 Obtain and analyse customer feedback

5.2 Take actions that will lead to improvements in

customer service

72


T/506/1767 Customer service in own area of responsibility –

Level 3

Indicative Content

Learning Outcome 1. Understand the importance of customer

service

Learners to detail benefits

Learners to explain key benefits and related benefits to the organisation of

good customer service. They should look at the culture of the organisation

and explain how interactions within the organisation can be perceived by

customers and affect their view on service within an organisation.

Learning Outcome 2. Understand how organisations ensure

effective customer service

Learners to explain how their organisation implements policy and

procedures, including national and international standards quality assure

their customer service, such as

ISO 9000/9001

Internal procedures

Investors in People

Learners to explain the requirements of government policy and legislation

regarding equality when dealing with customers.

Learning Outcome 3. Understand effective customer service in own

area of responsibility

Learners to explain their own organisations expected standards for

customer service performance, linking to internal policies or procedures

where possible. This should detail a range of typical customer service tasks

commonly undertaken within the learners own area of responsibility. They

should also explain how to resolve common customer service queries

within their own area of responsibility, and where appropriate the reporting

procedure of any query.

Learning Outcome 4. Be able to provide customer service

Learners to demonstrate customer service activities to resolve problems

within their own organisation


73

Emails

Spreadsheets

Video evidence

Screen dumps

Internal procedures

reports

Learning Outcome 5. Be able to monitor and improve customer service

Learners to use feedback from customer service to analyse the problems and devise actions to improve the service in the future.


Email

Spreadsheets


Internal procedures

















74







Product evidence

Observation reports


Reports / Notes



Assignments

Witness statements



handouts.



project work.







for the unit.




75









76

Recognition of Prior Learning (RPL), Exemption and Credit

Transfer

ABC Awards policy enables learners to avoid duplication of learning

and assessment in a number of ways:

Recognition of Prior Learning (RPL) – a method of

assessment that considers whether a learner can

demonstrate that they can meet the assessment

requirements for a unit through knowledge, understanding

or skills they already possess and do not need to develop

through a course of learning.

Exemption - Exemption applies to any certificated achievement

which is deemed to be of equivalent value to a unit within ABC

qualification but which does not necessarily share the exact

learning outcomes and assessment criteria. It is the assessor’s

responsibility, in conjunction with the Internal Moderator, to

map this previous achievement against the assessment

requirements of the ABC qualification to be achieved in order to

determine its equivalence.

Any queries about the relevance of any certificated evidence,

should be referred in the first instance to your centre’s internal

moderator and then to ABC.

It is important to note that there may be restrictions upon a

learner’s ability to claim exemption or credit transfer which will

be dependent upon the currency of the unit/qualification and a

learner’s existing levels of skill or knowledge.

Where past certification only provides evidence that could be

considered for exemption of part of a unit, learners must be able

to offer additional evidence of previous or recent learning to

supplement their evidence of achievement.

Credit Transfer – ABC may attach credit to a qualification, a unit

or a component. Credit transfer is the process of using

certificated credits achieved in one qualification and transferring

that achievement as a valid contribution to the award of another

qualification. Units/Components transferred must share the

same learning outcomes and assessment criteria along with the

same unit number. Assessors must ensure that they review and

verify the evidence through sight of:

o original certificates OR

o copies of certificates that have been signed and dated

by the internal moderator confirming the photocopy is

a real copy and make these available for scrutiny by

the External Moderator.

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Equivalencies – opportunities to count credits from the unit(s)

from other qualifications or from unit(s) submitted by other

recognised organisations towards the place of mandatory or

optional unit(s) specified in the rule of combination. The unit

must have the same credit value or greater than the unit(s) in

question and be at the same level or higher.

ABC encourages its centres to recognise the previous achievements

of learners through Recognition of Prior Learning (RPL), Exemption

and Credit Transfer. Prior achievements may have resulted from past

or present employment, previous study or voluntary activities.

Centres should provide advice and guidance to the learner on what is

appropriate evidence and present that evidence to the external

moderator in the usual way

Certification

Learners will be certificated for all units and qualifications that are

achieved and claimed

ABC’s policies and procedures are available on the ABC website.

78

Appendices

Glossary of Terms

GLH (Guided Learning Hours)

GLH is where the learner participates in education or training under

the immediate guidance or supervision of a tutor (or other

appropriate provider of education or training). It may be helpful to

think – ‘Would I need to plan for a member of staff to be present to

give guidance or supervision?’

GLH is calculated at qualification level and not unit/component level.

Examples of Guided Learning include:

Face-to-face meeting with a tutor

Telephone conversation with a tutor

Instant messaging with a tutor

Taking part in a live webinar

Classroom-based instruction

Supervised work

Taking part in a supervised or invigilated assessment

The learner is being observed.

TQT (Total Qualification Time)

‘The number of notional hours which represents an estimate of the

total amount of time that could reasonably be expected to be

required, in order for a learner to achieve and demonstrate the

achievement of the level of attainment necessary for the award of a

qualification.’ The size of a qualification is determined by the TQT.

TQT is made up of the Guided Learning Hours (GLH) plus all other

time taken in preparation, study or any other form of participation in

education or training but not under the direct supervision of a

lecturer, supervisor or tutor.

TQT is calculated at qualification level and not unit/component level.

Examples of unsupervised activities that could contribute to TQT

include:

Researching a topic and writing a report

Watching an instructional online video at home/e-learning

Watching a recorded webinar

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Compiling a portfolio in preparation for assessment

Completing an unsupervised practical activity or work

Rehearsing a presentation away from the classroom

Practising skills unsupervised

Requesting guidance via email – will not guarantee an

immediate response.

SEG Awards ABC Level 3 Certificate and Diploma in ......2 Level 3 Certificate in Procurement and...

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