Security Protective Force

Brook Haven, NY DOE CONFERENCE

Human Performance&

Safety Observations Achieve Results

The Idaho National Laboratory at a Glance

The Department of Energy’s Idaho National Laboratory is an 890 square mile site, centrally located in southeast Idaho.

Past and current projects

• Abrams tank armor

• Experimental Breeder Reactor-1 (EBR-1)

• Deep space battery technology

• Alternative Fueled Vehicles

• Super Hard Steel Coating

• Robotics

• Bioenergy

• Next Generation Reactor

• Medical Isotopes

Idaho National Laboratory Protective Force

• The primary mission of the INL Protective Force is to provide a well trained and qualified force to protect special nuclear material, personnel, information, the environment, and government property from theft, diversion, sabotage, and malicious acts that could impact national security or the health and safety of employees and the public.

Human Performance Improvement

• VPP continuous improvement

• Human Performance

• Definition

– Proactively reducing human error rates and the consequences of human error that result in occurrences.

Our view of Human Performance

• HPI Reviews

• HPI Education

• HPI Integration

• HPI Consultation

• HPI Ownership

• HPI Collaborators/ certification program

5 Principles of Human Performance

1. Humans are fallible, and even the best make errors.

2. Error-likely situations are predictable, manageable, and preventable.

3. Individual behavior is influenced by organizational processes and values.

4. People achieve high levels of performance based largely on the encouragement and reinforcement received from leaders, peers, and subordinates.

5. Events can be avoided by understanding the reasons errors occur and applying the lessons learned from past events.

Why a Human Performance Approach?

94% Human Error 30% Individual

6% Equipment Failures

Human Errors

Occurrences

70% Latent Organization Weaknesses

Definition of an Error• An action that unintentionally departs

from an expected behavior

Human Performance Improvement

• We all make 3 -11 errors per hour

• Most have negligible consequences

• Focus on Error Likely Situations during the CRITICAL STEPS in a process

Anatomyof an Event

Event

ErrorPrecursors

Vision, Beliefs, &

Values

LatentOrganizationalWeaknesses

Mission

Goals

Policies

Processes

Programs

FlawedDefenses Vision,

Beliefs, &Values

Initiating Action

BlameCycle

HumanError

Less communication

Management lessaware of jobsiteconditions

Reduced trustLatent organizationalweaknesses persist

Individual counseled and/or disciplined

More flawed defenses& error precursors

Source: Reason, Managing the Risks ofOrganizational Accidents, pp.127-129.

Safety Observations Achieve Results

• How SOAR was introduced to the Protective Force

– Employee owned

– Taught and coached by peers

– Tailored to fit the Protective Force needs

– Observations were utilized as a tool to implement HPI

How did we achieve success?

• Create a reason for the student to learn

• Teach with quality

• Allow the student try what they have learned

• Help the student add value to what they have learned

1. For your safety…

2. For the rewards

3. Company endorsed

Why do a SOAR observation?4. Shows DOE…

5. Reassures our future

6. Actively Care

What is the Safety Observation Process?

• Open Communication and Positive Reinforcement

• A proactive approach to identify safe and at-risk behaviors

• Behaviors are systematically identified through observation

• Observers provide immediate feedback

Reinforce the safe behavior

Discourage the at-risk behavior

5:1

Exercise 2

No one

Purposely and deliberatelysets out to have an injury

So Why Do They?

The Rule

Current StatusChallenges • Immediate Recognition

• Time and $$$

– Reasonable

– Allowable and Unallowable

• Data Tracking/ SOAR Database

• Issue Resolution

• Culture change

Current StatusSuccesses• 20,000+ Observations in less than a year

• 75% participation

• 150+ Latent Conditions Discovered

• 72 Latent Conditions Corrected

• HPI Survey

• Pro- Notes Website

• Open Communication and Positive Reinforcement…

SOAR vs. TRCR

Observation Total: 23,000Current TRCR: .60

Testimonials

• Meet Boyd Pack

• Meet Bob Burnham

• My own example…