SECURITY EXCHANGE CENTRE OF EXCELLENCE · • RSPH level 2 Award in Food Safety and Hygiene....
Transcript of SECURITY EXCHANGE CENTRE OF EXCELLENCE · • RSPH level 2 Award in Food Safety and Hygiene....
S E C U R I T Y E X C H A N G EC E N T R E O F E X C E L L E N C E
SE is the specialist security risk management arm of the
Chelsea Group, one of the largest privately owned security
and emergency logistics companies.
We provide crisis management support services to a number
of global insurers and their clients covering the full range of
Special Risks including Security and Risk Management, Crisis
Management, Health, Safety and Environmental Compliance,
Food Safety Assurance, Bespoke Training and Workshops,
Supplier Chain Assurance. Other areas include, Kidnap &
Ransom, Product Contamination, Terrorism, Piracy, Cyber-
crime and Travel Assistance.
ABOUT US
TRAINING PROVISION
SE is a UK-based company providing clients with the
opportunity to access learning on a three-tiered basis
Purely academic courses are available in conjunction with the
University of Salford. Professional qualifications are offered
through accredited training providers. Finally, bespoke training
is offered by industry specialists.
• Managing Director: Rupert Reid
• Director, Strategy: Maldwyn Worsley-Tonks
• Operations Director: James Walters
• Head of Security Management: Neil Thompson
• Head of Asia-Pacific: Michael Haughey
• Global Head of Product Contamination/Recall: Eric Smith
• Crisis Management & Product Recall Consultant: Grant Cropper
• Head of Recall (US): Paula Piontek
• Special Advisor, Kidnap & Ransom: Jack Cloonan
• Head of Political Risk: Gareth Sephton
• Academic Programmes: Caroline Bashford
• Head of Customer Services: Sue McDonald
• Company Secretary/Head of Administration: Pauline Wakeling
OUR TEAM
CYBER-CRIMEPRODUCT RECALLKIDNAP & RANSOM PIRACYTERRORISM EMERGENCY ASSISTANCE
AREAS OF TRAINING
RISK & CRISIS MANAGEMENT
SECURITY & RISK MANAGEMENT
HEALTH, SAFETY & ENVIRONMENTAL
COMPLIANCE
FOOD SAFETY ASSURANCE
BESPOKE TRAINING & WORSHOPS
SUPPLY CHAIN ASSURANCE
Security Exchange consultants have extensive experience in
security and risk management. This underpins risk
assessment decision making which will enable security
provisions to be put in place.
• Understanding the risk process
• ISO 31000
• Establishing a secure situation taking into account risk
determination
• Indemnification provision supported by legal counsel
SECURITY AND RISK MANAGEMENT
Security Exchange consultants have extensive experience in
the subject area of risk and crisis preparedness. Ensuring
that organisations make informed decisions based on
evidence made available at any specific time is key to
ensuring that crisis situations are managed efficiently.
• Decision making during a crisis
• Risk assessment and evaluation of crisis events
• Crisis management plans and procedures
• Industry standards for risk and crisis management
• Dealing with the media and social media
RISK AND CRISIS MANAGEMENT
Security Exchange consultants have extensive experience in
dealing with policies and procedures which ensure for
compliant and healthy working conditions and
environmental control.
Areas of training offered by SE include
• Health and safety management and workplace training
• GAP analysis of workplace culture
• Risk assessments
• Understanding the importance of health and safety and
environmental compliance cultures
HEALTH, SAFETY & ENVIRONMENTAL COMPLIANCE
Security Exchange consultants have extensive experience in
ensuring all aspects of food safety assurance. Areas include:
• Food safety culture
• Auditing for assurance
• HACCP/TACCP/VACCP – audit and training
• Laboratory testing
• Third-party accreditation
• Allergens
• Food fraud/Food crime ; Security and Defence
• Procurement and supply chain management
• Supply of vendor auditing
FOOD SAFETY ASSURANCE
• Product Recall procedures (CPD)
• Risk and Crisis Management training (CPD)
• Media training (including social media focus)
• SE delivers professional and bespoke industry-
based training programmes across food and non-
food, automotive, pharmaceutical, consumer
goods and environmental management sectors.
• Consumer call centre audits and phone tree
BESPOKE TRAINING & WORKSHOPS
• Security Exchange consultants have extensive experience in supply chain management and procurement. Modern day supply chains have become increasingly efficient and fast. Efforts have been made to make the best use of resources, labour and time.
• With the increase in sophistication of supply chains there has been the creation of a number of challenges for business. SE consultants offer support, guidance and expertise in dealing with the various aspects of supply chain assurance
• Procurement
• Gold standard for suppliers
• Self assessment
• Specification and product control
SUPPLY CHAIN ASSURANCE
Security Exchange consultants have extensive experience in
the field of kidnap prevention and response, are well versed
in the local cultures and are fluent in the relevant languages,
thereby ensuring a high degree of expertise and
communication when dealing with any incident. Services
include:
• Personal security training
• Profiling
• Crisis response
• Repatriation
• Trauma management
KIDNAP & RANSOM
Based on their extensive experience of handling product
contaminations worldwide, the SE team’s services include:
• Pre-inception/pre-incident audit and analysis
• Desktop reviews of policy and procedures
• Accredited training courses (CPD)
• Cyber-vulnerability assessments
• On-site crisis response and management training
• Laboratory testing and product analysis
• Advice on product recall logistics
• Monitoring and analysis of post-incident media activity
• Expert witness services
• Accidental and malicious contamination
PRODUCT CONTAMINATION
To meet the needs of companies and individuals
concerned about the risks of cyber-crime and its impact
on their businesses and livelihoods, SE has developed
‘Cyber Safe’ to provide our clients with a comprehensive
cyber risk management service:
• Penetration testing
• Digital forgery investigation
• Computer forensics
• Procedural training
• Systems breach response
• Business continuity & recovery
• Vulnerability assessments
CYBER CRIME
Security Exchange has one of the most experienced anti-piracy
consultancy teams in the market, combining over twenty years’ of
Kidnap & Ransom negotiations with the latest marine security
measures and best practice, thereby affording clients the most
effective prevention and response services at sea:
• Pre-inception security surveys
• Voyage planning and vessel tracking
• Target-hardening consultancy
• Onboard security teams
• Kidnap & Ransom response
PIRACY
SE has been supporting clients in the terrorism
market for over 25 years, providing essential
services such as:
• Business impact analysis
• Contingency planning
• Probable maximum loss studies
• Disaster recovery
• Crisis response
• Trauma management
• Vulnerability assessments
TERRORISMTERRORISM
Through its strategic partnership with Euro-Center, SE
offers insured clients’ access to four main operations
centres (Madrid, Prague, Bangkok and Helsinki) and a
number of regional hubs providing:
• 24/7/365 combined security and medical advisory
• Incident notification service
• Claims management monitoring and cost containment
• 200 agents speaking 23 languages
• Global evacuation and repatriation
GLOBAL ASSISTANCE CENTRES
INTOUCHSE provides all of our clients with access to InTouch, our travel and political risk platform. Our team of analysts monitor global security and political incidents to help our clients respond to various risks. InTouch helps support all of our services; from underwriters analysing their risk exposure, companies with global workforces, to individual travellers concerned about threats to their safety.
INTOUCH
Content includes: • Country guides• Health risks• Travel advice• Security alerts• Guidance and support• Documents, templates and Codes of Practice COPs • Bespoke reporting• Contact a specialist • White papers relating to current issues• Research documents • Online/remote training
TIERED TRAINING APPROACH
Tier One – Academic Courses (Postgraduate Certificate, Postgraduate Diploma & MSc)
Tier Two – Professional accredited qualifications
Tier Three – Bespoke training and workshops
For further detailed information on the above please see detailed appendix
• Experienced Management Team (>30 years)• Understanding of the Insurance Market
(Collaborative Approach)• Claims Management & Cost Control (Cost
Awareness)• Global Consultancy Network (Consultancy Panel,
Fixers, ASIS)• Group Strength in Depth (Chelsea Group Global
Operations)• Global Customer Service & Response Centres
(Multi-discipline, Multi-lingual)• In-house Political & Travel Risk Information
Service (InTouch online and app)• Accredited Academic Programmes (Salford
University Business School)• Innovation (Response24, Crisis Concierge, Gold
Standard)
KEY DIFFERENTIATORS
WHERE TO FIND US:
HEAD OFFICE:
HOBBS BOATHOUSE, GORING-ON-THAMES,
READING, RG8 9AB, UK
WWW.SECURITYEXCHANGE24.COM
+44 (0)1491 683710
CONTACT US
APPENDIX ONE Tier Training and Support
Tier One Academic Courses
MSc in Security and Risk Management MSc in Risk and Crisis Management • Security Management Principles & Practice Strategic Risk & Crisis Management (*common to both)• Supply Chain Assurance & Product Recall Security Management Policy & Strategy• Strategic Risk & Crisis Management Optional Modules • Workplace-based Project Workplace-based Project
• (Optional Modules Brand & Reputational Risk Management, Cyber Security, Kidnap, Extortion & Blackmail (proposed), Marine Piracy,(proposed), Organizational Resilience (business continuity), Risk Management in Multi-National Corporations (proposed), Supply Chain Assurance & Product Recall & Terrorism & Political Violence (proposed))
APPENDIX TWO Tier Training and Support
Tier Two Professional Qualifications
• RSPH Level 2 Award in Identifying and Controlling Food Allergy Risks.• RSPH level 2 Award in Food Safety and Hygiene. Duration 1 day.• RSPH Level 3 Award in Supervising Food Safety and Hygiene, (Catering/Manufacturing.• RSPH Level 3 Award in understanding how to develop a HACCP plan.• RSPH Level 4 Award in Managing Food Safety and Hygiene. • RSPH Level 4 Award in HACCP Management for Food Manufacturers.• IOSH Managing Safely• IOSH Working Safely• Risk assessment • International HACCP Alliance• FSPCA awareness
APPENDIX THREE Tier Training and Support
Tier Three Bespoke training and Workshops
• Crisis Management Risk Escalation Exercises. Duration 5 hours. • Risk Management for the food manufacturing industry Product recall and Crisis Management.• Duration 5 hours.• Critical Incident Management for the Education Sector. Duration I day.• Crisis Management Awareness • BS: 11200:2014. Duration 1 day.• Risk Management Awareness • ISO: 31000:2018. Duration 1 day.• British Retail Consortium (BRC) • Food Accredited Schemes Agents and Brokers.• Support for Third Party Accredited Schemes• Industry technical support (food, auto, pharma & consumer goods) • Accident/incident investigations • Root cause analysis • Organisational culture• Contractual guidelines : Audit supplier/Customer Insurance & Indemnifications Provisions