SECURITY CROWD MANAGEMENT PLAN - Yemaya...

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Yemaya Festival 2017

SECURITY CROWD MANAGEMENT PLAN

V1.2 - 01/08/2017

10 Majors Line Rd, Fernihurst 3518

This document shall be read as a preliminary planning document. It is intended to facilitate stakeholder consultation and attract more information and input leading to a

mutually-agreed version. AUSWIDE will remain available to all stakeholders to progressively update this document and distribute it to stakeholders as required.

Level 2, The Lantern

707 Collins St

DOCKLANDS VIC 3008

P: 1300 AUSWIDE

F: (03) 8692 1081

[email protected]

Victoria - South Australia – New South Wales – Queensland – Western Australia

Auswide Group ABN – 67 160 789 122

ACN - 160 789 122

Auswide Security Services ABN – 60 160 789 533

ACN - 160 789 533

Auswide Labour Services ABN – 59 160 789 971

ACN - 160 789 971

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Table of Contents

INTRODUCTION ........................................................................................................................................................................................................................................... 4 SCOPE OF DOCUMENT ............................................................................................................................................................................................................................................... 4 CORRELATION WITH RELATED PLANS ............................................................................................................................................................................................................................ 4 INTEGRATION WITH RELATED STAKEHOLDERS ................................................................................................................................................................................................................. 4

SUMMARY ................................................................................................................................................................................................................................................... 5 EVENT ANALYSIS .......................................................................................................................................................................................................................................... 6

EVENT SITE PROFILE .................................................................................................................................................................................................................................................. 6 PATRON DEMOGRAPHIC ............................................................................................................................................................................................................................................ 6 MUSIC GENRES ........................................................................................................................................................................................................................................................ 7 EVENT OPERATIONAL PROFILE .................................................................................................................................................................................................................................... 7

SECURITY CROWD MANAGEMENT STRATEGY .............................................................................................................................................................................................. 8 PHYSICAL SECURITY INFRASTRUCTURE .......................................................................................................................................................................................................................... 9 SECURITY COMMAND STRUCTURE ............................................................................................................................................................................................................................... 9 EMERGENCY COMMAND LOCATIONS ............................................................................................................................................................................................................................ 9

SECURITY COMMAND ORGANISATION [STANDARD OPERATIONS] ............................................................................................................................................................ 10 SECURITY COMMUNICATIONS PROTOCOL ................................................................................................................................................................................................. 11

TWO WAY RADIO ................................................................................................................................................................................................................................................... 11 SHOW STOP PROCEDURE ......................................................................................................................................................................................................................................... 11 LOUD HAILERS ....................................................................................................................................................................................................................................................... 11

RISK MATRIX (NORMAL) ............................................................................................................................................................................................................................ 12 RISK MATRIX (EMERGENCY) ....................................................................................................................................................................................................................... 13 SECURITY ACTIVITIES ................................................................................................................................................................................................................................. 14

MEDICAL .............................................................................................................................................................................................................................................................. 14 CROWD CARE ........................................................................................................................................................................................................................................................ 14 EMERGENCY MANAGEMENT ..................................................................................................................................................................................................................................... 14 ASSET REGISTER ..................................................................................................................................................................................................................................................... 14

SECURITY RISK IDENTIFICATION AND ANALYSIS ......................................................................................................................................................................................... 14 RISK SCOPE ........................................................................................................................................................................................................................................................... 15 TRESPASSING ......................................................................................................................................................................................................................................................... 15 SECURITY RISK REGISTER [SUMMARY] ........................................................................................................................................................................................................................ 15

SECURITY OPERATIONS OVERVIEW ............................................................................................................................................................................................................ 20 SECURITY SCHEDULE ............................................................................................................................................................................................................................................... 20

SECTOR SPECIFIC OPERATIONAL PLAN ....................................................................................................................................................................................................... 21 SECTOR 0 - COMMAND ......................................................................................................................................................................................................................................... 21 SECTOR 1 - ENTRY ................................................................................................................................................................................................................................................ 21 SECTOR 2 - FIRST AID............................................................................................................................................................................................................................................ 22 SECTOR 3 - STAGES .............................................................................................................................................................................................................................................. 23

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SECTOR 4 - ART SPACE .......................................................................................................................................................................................................................................... 24 SECTOR 5 - FRONT GATE ....................................................................................................................................................................................................................................... 24 SECTOR 6 - PERIMETER PATROL .............................................................................................................................................................................................................................. 25 SECTOR 7 - PLAYGROUND RESPONSE TEAMS ............................................................................................................................................................................................................. 26 SECTOR 8 - CAMPGROUND RESPONSE TEAMS ............................................................................................................................................................................................................ 26

GENERAL DUTY STATEMENTS .................................................................................................................................................................................................................... 27 GENERAL SECURITY PROCEDURES .............................................................................................................................................................................................................. 28

DRUG HANDLING POLICY AND PROCEDURES ............................................................................................................................................................................................................... 28 SEXUAL ASSAULT POLICY AND PROCEDURES ................................................................................................................................................................................................................ 28

SECURITY STAFFING NOTES AND SUNDRY ITEMS ....................................................................................................................................................................................... 28 LICENCES .............................................................................................................................................................................................................................................................. 29 MEETINGS ............................................................................................................................................................................................................................................................ 29 LOGS, REPORTS & DOCUMENTATION ......................................................................................................................................................................................................................... 29 TRANSPORT AND ACCOMMODATION .......................................................................................................................................................................................................................... 30 ASSET PROTECTION ................................................................................................................................................................................................................................................ 30 CLEANING UP ........................................................................................................................................................................................................................................................ 30 PERMIT REQUIREMENTS .......................................................................................................................................................................................................................................... 31 ALCOHOL AND DRUGS (ILLICIT AND/OR PRESCRIPTION) ................................................................................................................................................................................................. 31 MEALS AND CATERING ............................................................................................................................................................................................................................................ 31 NUISANCE ............................................................................................................................................................................................................................................................. 31 WORK HEALTH AND SAFETY ..................................................................................................................................................................................................................................... 32 PERSONAL PROTECTIVE EQUIPMENT .......................................................................................................................................................................................................................... 32 PRESENTATION STANDARDS ..................................................................................................................................................................................................................................... 33 SITE ACCESS AND PARKING ....................................................................................................................................................................................................................................... 33 WEATHER PROTECTION ........................................................................................................................................................................................................................................... 33 SITE MEETINGS / BRIEFINGS ..................................................................................................................................................................................................................................... 33 UNIFORMS ............................................................................................................................................................................................................................................................ 33

ANNEXURE 1 .............................................................................................................................................................................................................................................. 34 EVENT SPECIFIC PROCEDURES ................................................................................................................................................................................................................................... 34

ANNEXURE 2 .............................................................................................................................................................................................................................................. 35 SECURITY SCHEDULE ............................................................................................................................................................................................................................................... 35

ANNEXURE 3 .............................................................................................................................................................................................................................................. 36 MUSIC GENRE RISK PROFILE ..................................................................................................................................................................................................................................... 36

ANNEXURE 4 .............................................................................................................................................................................................................................................. 38 MAP OF DECLARED ROADS AND NEIGHBOURING PROPERTIES ......................................................................................................................................................................................... 38

ANNEXURE 5 .............................................................................................................................................................................................................................................. 39 SITE MAP ............................................................................................................................................................................................................................................................. 39

ANNEXURE 6 .............................................................................................................................................................................................................................................. 40 SITE MAP LEGEND .................................................................................................................................................................................................................................................. 40

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INTRODUCTION

Yemaya Festival 2017 is an outdoor transformational festival featuring various performances, live art displays, workshops, and interactive demonstrations taking place simultaneously across

the two stages and many creative spaces on the site. The event will be hosted at 10 Majors Line Rd, Fernihurst with admission by ticket only. The gates to the event site will open at 12:00pm

on Thursday 28th September 2017 (SOFT OPENING AT 8:00AM) for patrons to access the site, music to conclude at 8:00pm Sunday 1st October 2017. The site will be cleared of patrons by

6:00pm on Monday 2nd

October 2017.

The ticket is classed as “General Admission” where there is no reserved seating and patrons will be able to move freely around the site between the two stages.

UE Industries PTY LTD is the event organiser and has overall responsibility for the operation of Yemaya Festival 2017 including the safety and well-being of event stakeholders. Yemaya

Festival 2017 and Loddon Shire Council share responsibility as ‘controller of premises’ within their defined areas of accountability. Yemaya Festival 2017 engages various contractors and

works closely with event regulatory stakeholders (Victoria Police Force, VICRoads, Ambulance Victoria, CFA) to assist in managing various elements of event organisation and ensuring

compliance with legislative and regulatory requirements. Auswide Security Services Pty Ltd [AUSWIDE] has been engaged to provide event security services (which includes event crowd

management and patron safety).

Scope of Document

This plan is prepared to provide an overall description of AUSWIDE security operational activities for Yemaya Festival 2017. This plan is applicable for staffing provision for AUSWIDE Event

Asset/Event Security operations in accordance with best practice security management.

The plan is a summarised document, able to be operationally implemented for event purposes (it does not detail underpinning security crowd management theoretical concepts but outlines

strategic security operations). It is supplemented by condensed brief sheets for guard reference and briefings (prepared immediately before event operations).

This plan is supplemented by AUSWIDE Policies, Standard Operating Procedures, Job Descriptions and where required event specific Standing Orders.

The plan is classified and issued in a ‘DRAFT’ format as it requires extensive ongoing consultation and refinement prior to finalising risk identification, analysis and control detail. It is provided

in conformance with relevant International and Australian Standards

Correlation with Related Plans

This plan does not specifically address access/traffic, emergency management, medical management, event risk management, event Work Health and Safety, event licensing or event

operations which are prepared separately. The plan correlates with but excepting details of security operations it does not override other event planning documents prepared by Yemaya

Festival 2017 and related stakeholders. Where feasible this plan refers to but does not duplicate existing event plans.

Integration with Related Stakeholders

Delivery of this plan requires overall co-ordination and operational integration by all event stakeholders, including:

Yemaya Festival 2017

Loddon Shire Council

Victoria Police

Medical

Ambulance Victoria

Sound Experience Safety

SES Victoria

CFA Victoria

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SUMMARY

Event Name: Yemaya Festival 2017

Event Type: Transformational Festival

Event Date: Thursday 28th

September 2017 to Sunday 1st

October 2017

Event Security Start: 08:00 Thursday 28th

September 2017

Event Security Finish: 20:00 Monday 2nd

October 2017

Event Attendance: Up to 4,000 patrons

Event Frequency: Annual

Event Crowd Profile: Alternative

Event Demographic: Family friendly, all ages, mainly 18-50 years old, approx. 50% female and 50% male

Event Behaviour: Emotional release, e.g. cheering, dancing, hugs

Licensing (Alcohol): Yemaya Festival 2017 is not intended to be a licenced event

Gates/Doors Open: 12:00 on Thursday 28th

September 2017 (soft opening 08:00)

Close: Site closed on 18:00 on Monday 2nd

October 2017, Music off 20:00 Sunday 1st

October

Security Communications: Primary security communication via Two-way Radios

Security Uniforms: Auswide Black Polos, Black Jacket, Yellow Hi-Vis Vest

Any vehicle escort/directional roles will be supplemented by high visibility workwear.

All available resources are to be deployed to assist with ingress/egress during peak times.

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EVENT ANALYSIS

Event Site Profile

The festival is located in 10 Majors Line Rd, Fernihurst. The nearest town is Serpentine.

Yemaya Festival acknowledges the Dja Dja Warrung Clan as the true custodians and traditional owners of this land. This recognition is a significant part of the opening ceremony, which

allows us to pay our respects to the elders both past, present, and future as they maintain the memories, traditions, and the culture of Indigenous Australia.

Patron Demographic

The overall event demographic is 18 years to 50 years.

The festival is family friendly, with a significant number of parents and young children amongst the patrons.

The event has historically been subject to either non-existent or statistically negligible incident rates of any violent or anti-social behaviour.

The Yemaya Festival crowd is typically friendly, cooperative, and positive, with particularly low fire, medical, and security risks for an event of its scale.

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Music Genres

Yemaya Festival 2017 is a transformational festival that features a combination of live electronic music, bands, and acoustic performances.

* Refer to Annexure 3 – Music Genre Risk Profile

Event Area Music Genre Line Up

Stage 1 YEMAYA STAGE Psychedelic and Progressive Trance TBA

Stage 2 ASHABA STAGE Dub, Ambient, Chill, Live Acts TBA

Event Operational Profile

This plan addresses event operational profile only. Yemaya Festival 2017 will have a phased operational profile as outlined below:

Security Operations are aligned with the phased event operations.

Pre Event Preparation

•Security Briefing

•Security Deployment

•Security Readiness

Event Operational

•Event Readiness

• Ingress Soft Opening

•Complete Active Ingress [full gate access]

•Security Redeployment

•Overall Event Security Operations

Event Egress

•Security Redeployment

•Security Readiness (Egress Positions, Routes)

•Event Egress

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SECURITY CROWD MANAGEMENT STRATEGY

AUSWIDE primary crowd management strategy is delivery of effective customer service to prevent patron dissatisfaction and crowd degeneration.

Critical to AUSWIDE strategy is effective communication of access control and implementation of entry search procedures (executed in co-operation with Victoria Police Force and in

accordance with legislative limitations), primarily to assist in overall harm minimisation.

The best deterrent is to have a distinct presence at all patron entry gates, at all areas of perimeter weakness, and at targeted high risk locations so that there is a visual impact of control

systems in place as the public access and observe the event site.

This will ensure the public’s perception of the event is that of a safe site controlled by proper authorities, this will also reduce the incidents that may occur.

This perception is best achieved by the existence of adequate staffing resources and use of technology to increase patron accountability.

The strategy is supported by bright distinct Hi-Viz event uniforms, with strategic positions supported by Hi-viz vests.

AUSWIDE personnel provide all internal event specific security functions (within the defined event area). Any general issues outside the event area are the responsibility of Loddon Shire

Council and/or Police (as relevant).

This planning document is limited to AUSWIDE provision for internal security services [event asset protection, crowd direction, crowd behaviour, restricted area access control].

The aim of AUSWIDE security service provision is to:

provide a visible security presence

maintain access control

maintain a professional security image throughout the event operations

implement documented security risk controls for identified risks

respond to Yemaya Festival 2017 and associated stakeholders security concerns.

The plan is reliant on coordinated application of effective risk management to mitigate security and safety risk hazards; including;

Event overlay considering safety by design principles

Effective access control infrastructure

Effective access control accreditation systems

Effective access control policies and procedures

Committed harm minimisation practice

Effective communications systems and protocols

The plan incorporates the following strategies:

1. Physical security recommendations (access control infrastructure, crowd management infrastructure communications systems, ID Scanning technology)

2. Administrative security controls (accreditation systems, preventative security procedures, incident response procedures)

3. Human resource (manpower) security controls / deployment (control and command, surveillance, static, response, vehicle mobile patrols, vessel mobile patrols)

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Physical Security Infrastructure

The plan includes the requirement for installation of the following security equipment;

1. Adequate perimeter fencing to ensure site integrity to avoid unauthorised access by patrons to maintain crowd capacity at the approved level.

2. Adequate internal fencing to direct crowd movements and control access to restricted areas.

3. Adequate staging barricades to manage crowd movements to reduce the likelihood of crowd crush and provide a safe environment for patrons and staff.

Security Command Structure

UE Industries PTY LTD will be responsible for logging and recording all incidents and emergency calls put through operations to event control.

Emergency Command Locations

The event will operate a primary Event Command Centre (ECC) with Security Command based in the same compound, adjacent to Yemaya Festival Operations.

Command Name Description Location

Security Command Command & Control

Overall Security Command Overall event security operations Overall event control and coordination (Yemaya Festival 2017, , Victoria Police and AUSWIDE senior representatives) Event communications centre (radio control) Administration centre (communications log, occurrence / incident reporting and recording) Control ingress and egress (including authorisation to commence ingress)

Map Ref: P8 (North-East section of the main event area)

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SECURITY COMMAND ORGANISATION [STANDARD OPERATIONS]

Operations Security Command

Security Command

Eugene Apter / Brianna Bone

Organisers and Site Managers

Police Forward

Command

Event Control

Sector 8

Campground

Response

Mark Haintz (Day)

Mark Ludbrook (Nights)

Security Managers

Event Control Centre

[Sector 0]

Command & Control Security

Communications Representative

Sector 1

Entry

Security

Sector 2

First Aid

Security

Sector 3

Stage

Security

Sector 4

Art Space

Security

Sector 5

Gate

Security

Sector 6

Perimeter

Response

Security Guards report to each respective Sector Security Supervisor

Sector 7

Playground

Response

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SECURITY COMMUNICATIONS PROTOCOL

Yemaya Festival has an established communications protocol which governs event communications.

Security Operations are integrated into the overall event communications protocols.

Two Way Radio

The primary communication across the event is via two-way radio. All key security positions will be allocated a two-way radio. Security will operate on a dedicated communications channel.

BASED ON THE VOLUME OF STAFF AND FREQUENCY OF COMMS, AUSWIDE REQUIRES ONLY 1 CHANNEL.

All security is trained in the use of two-way radio and radio communications. AUSWIDE prepare and implement its own radio call signs (distributed as laminates with radio issue).

All security officers will be supplied with radio communication ear muffs and microphones to enable communication within a high noise environment (stages) between security officers.

Show Stop Procedure

In the event of an EMERGENCY (if it is deemed necessary to do so) the Security Manager can affect a SHOW STOP without requiring the authorisation of any stakeholders.

Any situation where there is a very high risk of the loss of life or serious injury is deemed an EMERGENCY. A SHOW STOP can only be used if the continued use of amplified music is

detrimental to people’s safety or in the event of the necessity to make emergency announcements.

Examples are; extreme weather conditions, unsafe staging, unsafe electricals, prevention of people climbing objects, medical emergencies, fire emergencies, unruly crowd behaviour.

The procedure is to adhere to these guidelines (where practicable):

1. Call thru to ECC and log where, when and why a SHOW STOP is to occur.

2. Speak to the Stage Manager and instruct them to scale back the volume.

3. Carefully consider what announcement is to be made to not induce panic.

4. Address the crowd via a microphone thru the PA system and inform them of the situation.

Loud Hailers

Nominated Emergency Wardens and Security Supervisors will be equipped with supplementary loud hailers which will be available for emergency communication. Loud hailers are primarily

used when a power outage or emergency egress requires a power shut down so PA systems are not able to provide emergency or safety messaging. Pre-recorded emergency messaging and

emergency site egress plans should be at all production areas if PA power is still available to assist emergency directions.

Production staff needs to be briefed on emergency protocol chain of command and communication requirements.

Whilst amplified music may inhibit the effectiveness of loud hailers they provide optimum redundancy in emergency scenarios, particularly for situations which restrict the use of two-way

radio and/or failure of primary communications systems. Similarly, standard emergency protocols for performance require ‘stop’ procedures to be implemented for stage areas assisting the

implementation of emergency response and enhancing the efficiency of loud hailers.

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RISK MATRIX (NORMAL)

NORMAL DESIGN INFORMATION MANAGEMENT

ARRIVAL

(Fernihurst Rd to front gate)

Entrance gate at the property to have lighting and shelter

Gate should be wide enough to allow 2 vehicles to pass thru

(entry and exit)

VMS boards on HWY directing traffic

Signage leading up to front gate

Signage of conditions of entry at the gate

Social media to also inform people of conditions of entry

Traffic Management on nearby roads

Security with Two Way communication at the gate

Anyone turning around at the gate, or driving past to be

identified as looking for possible unauthorised entry points

LAST MILE

(Front gate to processing/ticketing)

Traffic to be split into 4 lanes 200m past front gate. 3 lanes

for GA, 1 lane for RV’s and Glamping (to be processed and

sent to camping via alternative route

Lighting tower and signage for ticket booth

Processing area for ticketing issues and intensive car

searching

At the lane splitting junction vehicles to be stopped,

welcomed and asked what tickets they have, to get their

ID’s ready and “do you have anything to declare”

Signage to be made signifying pathways and site speed

limits

Printed event guides with maps given to patrons

1x Security Guard and 1x Volunteer conducting search for

contraband per lane

1x Security Guard at ticket booth

INGRESS

(processing/ticketing to campsite)

GA Vehicles to park and camp in an orderly fashion following

designated lanes

Adequate lighting for camping area

Camping area to be filled within boundaries set up with

bunting

Social media to inform patrons about camping and

parking procedures

Signage to direct vehicles into correct lanes and

designated waiting area (for those waiting for their

convoy before heading to campsite)

Signage with grid referencing for campers

Printed event guides with maps containing gridded

reference for campsites

5x Traffic Management Volunteer with wands

1x Security with Buggy

2x Emergency Management staff to assist in keeping

access tracks clear and vehicles moving

CIRCULATION

(Campsite AND Event space)

Fencing of event space ensures patrons enter/exit via

designated areas

Adequate lighting for entrance, first aid, toilet and market

areas

Clear pathways devoid of tripping hazards leading to main

areas

Maps given to patrons that contain site information

(toilets, bars, stages, first aid) and set times

Signage for first aid, sanctuary and security locations

1x Security Guard and 1x Volunteer to scan for wristbands

Security team deployment around stages, bars, first aid

and toilets

EGRESS

(Event space to campsite)

Stages to be closed at a time which allows campsites to be

packed up in daylight

Ensure all pathways and roadways are clear of blockages

PA announcements to audience informing them of the

risks of drink/drug driving and encouraging them to stay

another night if affected

1x Security Guard and 1x Volunteer at event entry point to

scan patrons for signs of distress or intoxication

Rubbish bags given to patrons on exit (from green team)

from event area and encouragement to take rubbish with

them

DISPERSAL

(Campsite to HWY)

Ensure patrons leave the site in an orderly manner adhering

to the site speed limit

Signage directing drivers to on site breath testing

services

VMS boards on access roads to display safe driving

messages

2 Emergency Management crew to monitor flow of traffic

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RISK MATRIX (EMERGENCY)

EMERGENCY DESIGN INFORMATION MANAGEMENT

ARRIVAL

(HWY to front gate)

Entrance gate at the property to have lighting and shelter

Bollards to be put in place to ensure entry of emergency

vehicles

VMS boards on HWY displaying relevant

information

Social media to also inform people of emergency

situation If required

Clear guidance from officials to emergency

services

Gate to announce the arrival of emergency service

vehicles to ECC

Traffic Management on HWY

Volunteer (backed up by security at peak times)

with Two Way communication at the gate

LAST MILE

(Front gate to processing/ticketing)

Bollards used to make Laneway clear for emergency

services

Loud Hailers to assist staff to direct traffic

Signage signifying emergency traffic lane Emergency Services or Security Buggy to escort

emergency service vehicle(s) to location required

INGRESS

(processing/ticketing to campsite)

Adequate lighting for area where emergency assistance is

required

Loud Hailers to assist staff to direct traffic

Signage to direct vehicles into correct lanes Security and Emergency Management staff to assist

in keeping access tracks clear and vehicles moving

Emergency Services or Security Buggy to escort

emergency service vehicle(s) to location required

CIRCULATION

(Campsite to event space and inside event

space)

Adequate lighting for area where emergency assistance is

required

Barriers where required

PA available within event space

Layout designed for ease of access for any emergency

vehicles

PA Announcements if required to direct patrons

Helper hut staff to be given direction and

information to inform patrons as required

Security staff to escort emergency services vehicles

safely into event space

EGRESS

(Event space to campsite)

Barriers where required

Ensure all pathways and roadways are clear of blockages

Helper hut staff to be given direction and

information to inform patrons as required.

Emergency Services Buggy to escort emergency

service vehicle(s) to front gate

Staff to direct patrons away from affected locations

as required

DISPERSAL

(Campsite to HWY)

Signage, Barriers, SES, Security, Police Signage directing patrons to additional emergency

egress route if required

VMS boards on HWY to display relevant

information

Additional emergency egress routes to be cleared

ahead of dispersal.

Breifing and mapping of evacuation points for all

working staff

Staff to redirect crowds away from the event site or

to the evacuation point

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SECURITY ACTIVITIES

A summary of the security operational activities implemented for Yemaya Festival 2017 is outlined below:

Access Directional Security Perimeter Access Control Security Internal Access Control Security Crowd Management Security

Access Routes

Static Event Perimeter Protection

Access Control Perimeter Entry Points / Gates

Static Access Control Emergency Gates

Static Observation Security (Security Centre)

Back of House Static Access Control

Restricted Area Static Access

Control

Strategically Positioned Static Crowd Controllers (Presence)

Roaming Crowd Management Incident Response Teams

Static Observation Security (Security Centre)

Observation and prevention of mass crowd action by pre-

emptive intervention

Medical

Comprehensive operational plans are in place for medical response implemented by St John Ambulance Victoria. AUSWIDE Security Officers will serve as first respondents and refer all cases

for primary medical response. Please refer to the provider’s medical response plans for details of medical operations. AUSWIDE will brief guards at the pre event briefing to make them

aware of any recent medical (recreational drug trends) and symptoms our guards should be aware of via methods of communication to St John Ambulance Victoria.

Crowd Care

Yemaya Festival is to provide a “chill space” where patrons that have been adversely affected by weather, alcohol, drugs, and social or psychological issues can attend. The onsite staff will

also be performing roaming duties to assist First Aid or Security where required. This harm reduction service is to be provided by Dancewize.

Emergency Management

Comprehensive operational plans are in place for emergency response implemented by Yemaya Festival Safety Officer and Emergency Services. Designated Emergency Management

Company will serve as Wardens (where nominated) and act in accordance with directions of the Emergency Command Centre (ECC), with responsibility for emergency evacuation.

Please also refer to security schedule, job role descriptions and risk assessment sections of this document.

Asset Register

Specific itemised lists of internal venue and production Site Assets [infrastructure] are required to observe during operations (information to be supplied).

AUSWIDE will monitor and respond to incidents however is not responsible for loss of assets on site.

SECURITY RISK IDENTIFICATION AND ANALYSIS

In accordance with its obligations to practice effective risk management, AUSWIDE assesses the risks of each of its contracted security operations.

This plan is prepared in accordance with Australian Standard AS/NZS ISO 31000:2009 Risk Management and HB 167:2006 Security Risk Management.

AUSWIDE has assessed the known risks identified in consultation with representatives of Yemaya Festival (based on documentation provided).The plan requires extensive consultation prior to finalising

risk identification, analysis and control detail.

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Risk Scope

This document is an internal Risk Assessment restricted to crowd management and security related issues. It includes only identified risk which may impact on the service provision of Auswide Security

Services as event contractors for Yemaya Festival 2017.

It does not consider general event risk factors such as financial and public relations risks. It does not consider Work Health & Safety (WHS) risk hazards. AUSWIDE have specific WHS risk assessments for

its employees which are implemented for all operations. This security assessment provides an overview of the crowd management issues that may impact on the event activities and AUSWIDE activities

related to this event. The risks identified and the suggested treatments are based on information available at the time or preparation.

Trespassing

Based on experience at the 2016 event, the most prominent risk factor was that of trespassing. Throughout the previous event’s duration, there were reports of approximately 20-30 individuals caught

attempting to gain unauthorised access to the event site via neighbouring properties. While this is consistently a standard risk at any event of similar nature, it is a primary focus for the Security Staff for

the 2017 event.

While trespassing may seem a mild offence in comparison to most other crimes, statistics have shown that persons caught trespassing at events are more likely to be associated with crimes and anti-

social behaviour. As such, a greater focus on preventing instances of trespassing is likely to significantly reduce associated risk factors throughout the entire event.

Yemaya Festival and Auswide will be enforcing a ‘Zero Tolerance’ policy for trespassing, with a heightened focus for all security staff and event crew.

The best deterrent is to have a distinct presence at all patron entry gates, at all areas of perimeter weakness, and at targeted high risk locations so that there is a visual impact of control systems in

place as the public access and observe the event site.

This will ensure the public’s perception of the event is that of a safe site controlled by proper authorities, this will also reduce the incidents that may occur.

This perception is best achieved by the existence of adequate staffing resources and use of technology to increase patron accountability.

Any persons found without a valid Yemaya Festival wristband will be escorted to the front gate and provided the opportunity to purchase a ticket. Any persons failing to do so will be ejected from the

event, with any repeat offenders to be formally charged with trespassing.

Security Risk Register [Summary]

Risk Hazard / Threats Risk Analysis / Impact / Harm Security Controls Systems and Physical and People

Risk Controller

Ticketing fraud or non-

compliance

Uncontrolled or unidentified persons gaining entry

Breach of event capacity (multiple entry on single

ticket)

Ticketing processes (refer to ticketing procedures)

Entry ticket scanning

Entry ID scanning

Yemaya Festival

Ticketing

AUSWIDE

Delayed patron access -

Congestion Public

Transport, event parking

access

Patron dissatisfaction - asset loss reputation and

future ticketing

Patron dissatisfaction – behavioural change, patron

and crowd degeneration.

Integrated ticketing to maximise public transport (Yemaya Festival)

Yemaya Festival Traffic Management Plan

Directional signage to access venue (VMS externally at Road closures to notify road closures, parking

and way finding).

Directional signage for crowd flow (VMS, Corflute, banners and rigging structures).

Deployment (and presence) security (and directional) staff, Access Routes and Parking Areas, Entry

(all phases)

Soft opening to alleviate queuing at event start

Yemaya Festival

AUSWIDE

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Risk Controller

Pedestrian and vehicular

collision – inability to

secure pedestrian ingress

(all event site ingress

locations).

Patron injury

Asset loss future claims and reputation

Traffic Management Plan including Pedestrian access (Yemaya Festival)

Signage (Yemaya Festival)

Security deployment (presence)

Standby Tow Trucks and tractors to remove broken down or incapacitated vehicles.

Yemaya Festival

AUSWIDE

Victoria Police

Vic Roads

Loddon Shire

Council

Delayed patron access –

Entry [failure security

readiness; failure event

readiness]


future ticketing



Crowd pressure on entry areas.

Security scheduled for start at 0700 Friday 10 March to ensure soft opening 0800 take place to

ensure readiness for official opening at 1000 hrs.

Designated large entry area within site to manage queuing, located remotely to manage crowd

accumulation.

Agreed communications process for event open (Yemaya Festival Communications Protocol)

Yemaya Festival

AUSWIDE

Delayed patron access –

Entry [inadequate

processing resources

(entry lanes, entry lane

staffing).


future ticketing



Detailed analysis on entrance management (Yemaya Festival Crowd Services Planning Report and

Traffic Management Plan)

Adequate entry lanes for peak load-in deployed in advance of event open

Staggered entry process design to expedite access (queue managers, Car Check)

Dedicated Entry Supervisor

Detailed advance briefings key staff and pre-event briefings all staff

Sufficient deployment of staffing to enable efficient ingress, including

Security Entry Supervisor

Security queue management staffing

Security ID check and ID scan staffing

Security Car Search staffing

Service functions (staffing levels) determined on basis of professional ratios.

Redeployment to occur to assist during peak times.

Yemaya Festival

AUSWIDE

Delayed access – other

services (cloak room,

food and beverage,

ATM’s, amenities)


future ticketing



Large well cloaked cloakroom facility, located in easily accessible area

Hi visibility signage for service areas

Service functions (physical infrastructure, scale and staffing levels) determined on basis of

professional ratios

Security positioned at all key service locations and/or response teams patrolling service areas to liaise

with patrons and Event Control

Yemaya Festival

AUSWIDE

Entry Prohibited Items Patron dissatisfaction, poor patron experience Conditions of Entry and Prohibited Items published on website, in marketing materials and displayed Yemaya Festival

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Risk Controller

into Event Site –

excepting drugs (via

entry, staff access,

perimeter breach)

(crowd degeneration / future ticketing loss)

Regulatory breach (licensing conditions)

Asset loss – reputation damage / future claims and

prosecutions (including search related)

via signage in advance of and at entry (Yemaya Festival 2017).

Security deployment with search functions.

Condensed / narrow entry lane infrastructure to assist search compliance (Yemaya Festival 2017)

Victoria Police security deployment at entry - TBC

Pre-event entry search briefings re high risk patrons and premeditated and group or gang related

aggression

Refusal of entry (and ticketing refund) high risk patrons.

AUSWIDE

Victoria Police

Entry Prohibited Items

into Event Site – drugs

(via entry, staff access,

perimeter breach)

Patron injury (intoxication)

Drug overdose

Poor patron experience

Regulatory breach (licensing conditions)

Asset loss – reputation damage / future claims and

prosecutions

Asset loss – future claims and prosecution search

related

Conditions of Entry and Prohibited Items published on website, in marketing materials and displayed

via signage in advance of and at entry (Yemaya Festival 2017).

Pre-event entry search briefings re drugs and concealment (refer to entry procedures)

Security deployment with search functions (1 security every entry lane)

Condensed / narrow entry lane infrastructure to assist search compliance (Yemaya Festival 2017)

Victoria Police security deployment at entry - TBC

Yemaya Festival

AUSWIDE

Victoria Police

Perimeter Breach – fence

jumping

Patron and/or Staff injury

Reputation loss, future ticketing loss (known

perimeter weakness).

Damage to neighbouring properties

Security control with visibility to observe perimeter (and report to command)

Installation lighting towers to provide light to known perimeter weaknesses subject to risk analysis.

Deployment mobile security perimeter patrols for response and increased visibility.

Yemaya Festival

AUSWIDE

Restricted Area Breach

(VIP, BOH)

VIP Patron dissatisfaction

Artist / Production dissatisfaction and asset loss

(reputation damage)

Increased Threat of asset loss (BOH physical assets)

Reputation loss, future ticketing loss (VIP patrons).

Effective ID pass control system, clearly communicated to security (pass-sheets and briefings)

Static security at all area through-put locations (checkpoints, gates, emergency break gates, etc)

Yemaya Festival

AUSWIDE

Intoxication – alcohol

and drugs

Patron dissatisfaction (disharmony based on

behaviour of intoxicated patrons).

Patron injury (resultant from intoxication

slips, trips and falls)

Patron illness (dehydration, headaches)

Patron overdose and potential fatality

Regulatory licensing breach

Entry search procedures (staff and other non-public entry excluded)

All Security monitor crowd behaviour for signs of intoxication.

Security response teams to respond to identified behavioural issues to analyse signs of intoxication

and request behavioural modification.

First Aid intoxication patrols

Yemaya festival event staff engaging with patrons and monitoring intoxication

Yemaya Festival

AUSWIDE

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Risk Controller

Asset loss (Future claims and PR/damage)

Dehydration – heat

stroke

Patron illness

Asset loss – reputation damage

Pre-event weather risk analysis (routine BOM checks)

Sufficient shade structure erected within venue or on standby for installation as per pre event risk

profile

Security monitor patrons for signs of distress

Free water accessible via bars in sufficient volume to alleviate effects of heat

Yemaya Festival

AUSWIDE

Crowd congestion, crush

Pinch-points including

high density

accumulations

stage areas, stairs

Patron injury

Obstruction to security, medical and emergency

response

Obstruction to general patron movement

Patron dissatisfaction and anxiety related to above.

Professional review of event capacity – assumed considered crowd movement across planned site

layout

Review of site layout pre-event for conformance to plan

Event control monitoring and observation of crowd dispersal and accumulation across event site

(elevated control tower locations)

Security monitoring and observation throughout event (report to control for response)

Emergency Plan, Communications Plan and Show Stop Procedures (re-disperse crowd if density

issues arise).

Yemaya Festival

AUSWIDE

Crowd degeneration –

excitement driven (music

genres), Use of drugs to

maintain excitement or

sustain endurance

Crowd degeneration

Patron illness or injury

Drug overdose

Asset loss – reputation damage

Yemaya Festival profile of performers

Yemaya Festival to sign and agree to Show Stop Procedures (from adjusting beat to change patron

mood to complete stop performance)

Clear command structure and communications plan to implement Show Stop procedures (Yemaya

Festival, Police and AUSWIDE)

Yemaya Festival

AUSWIDE

Performance delay or

cancellation

Patron dissatisfaction

Crowd congestion or crush (unscheduled crowd

relocation movement, unforeseen crowd

accumulation at alternative areas and/or early

egress)

Crowd degeneration aggression and violence

Patron injury

Asset loss – future claims and asset loss

Yemaya Festival Emergency Management Plan, including supplementary entertainment options

Security deployment (response teams)

Security observation and action – request behaviour modification or removal off premises (refer to

escort and removal procedures)

Engagement and co-operation with Victoria Police where warranted (illegal acts)

Yemaya Festival

AUSWIDE

Patron failure to comply

with directions for

behavioural modification

Personal harm or injury

Public harm or injury

Breach of ticketing contract


Security observation and action – request behaviour modification or removal off premises (refer to

escort and removal procedures)

Victoria Police User pays deployment

AUSWIDE

Licensee

Victoria Police

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Risk Controller


Patron unacceptable

behaviour (threatening,

provocative,

discriminatory, harmful)

or behaviour potentially

or actually causing harm

to themselves or others



Offensive behaviour (other patron dissatisfaction)

Asset loss future claims and loss of business


Security observation and action – removal off premises (refer to escort and removal procedures)

Victoria Police User pays deployment


Observation and prevention of mass crowd action by pre-emptive intervention

Yemaya Festival

AUSWIDE

Victoria Police

Patron unacceptable

behaviour - climbing

fences, roofs, apparatus

or constructions




Security deployment known climbing risk infrastructure (lighting/signage towers)

Security observation and action – removal off premises (refer to escort and removal procedures)

Note: no retrieval or climbing via security officers (breach of WHS)

Yemaya Festival

AUSWIDE

Victoria Police

Patron unacceptable /

illegal behaviour –

intentional damage to

property



Asset loss


Victoria Police deployment (user pays)

Security observation and action – detain where legally able to do so and request immediate Victoria

Police attendance and

Removal off premises (refer to escort and removal procedures)

Yemaya Festival

AUSWIDE

Victoria Police

Mass Patron Egress Patron dissatisfaction - asset loss reputation and

future ticketing



Crowd pressure on egress or public transport

queuing areas.

Patron injury (slips, trips, falls, dark egress routes,

conflict with vehicles on roads)

Patron injury – aggression and affray

Redeployment Security to manage pedestrian egress movement and provide directional advice as per

Egress Schedule

movement and access to public transport

Deployment Victoria Police strategic egress areas

Directional signage and VMS (Yemaya Festival 2017)

Temporary lighting towers (Yemaya Festival 2017)

Graduated performance closure, continuation of low level performance through egress to reduce

mass volume (keep some patrons in venue longer) – (Yemaya Festival 2017)

Yemaya Festival

AUSWIDE

Victoria Police

Emergency Crowd congestion crush during evacuation

Patron injury emergency threat or evacuation

Security Briefing re emergency plan and functions (by Yemaya Festival 2017 ECO)

Security activities as per Warden in Emergency Plan

Yemaya Festival

AUSWIDE

Victoria Police

Emergency

Services

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SECURITY OPERATIONS OVERVIEW

Security guards are provided as a treatment method for risk controls. Security treatments are typically considered as ‘people’ (i.e. Security). The presence of a security guard is a

fundamental security treatment. Provision of security does not guarantee risk elimination or a safe environment. In this instance security guards are provided as a visual presence as part of

the overall inherent risk reduction strategy. The security strategies and resources (including security guards) in this plan are limited by the commercial restraints and tolerability of Yemaya

Festival of the ALARP principle as noted in HB167:2006 Security Risk Management.

Security figures are based on but not limited to the following:

Risk identification of client and associated stakeholders.

Final deployment determined by event organisers (subject to risk perception, tolerance and budget constraints).

Responsibility for immediate defined event area only.

External review by all related regulatory authorities.

The assistance of all regulatory bodies within their area of accountability.

Psychological crowd classification of Level II Cohesive Spectator Crowd.

Publication of terms and conditions and signage indicating the terms and conditions of entry for patrons.

Signage indicating the limitations of responsibility for patrons prior to entry.

Ticketing information to be provided by Ticket Agency at conclusion of sales (if sold out), or a minimum of 7 days prior, and 1 day prior (for analysis of patron profile).

Crowd services requirements have been determined by Yemaya Festival in consultation with AUSWIDE

Event capacity analysis has been prepared and is determined by a professional service provider and crowd is estimated at an agreed attendance of 4,000 patrons, crowd capacity

related professional qualifications not noted on documentation.

Event risk assessment has been prepared and is determined by a professional service provider.

Provision of specific risk reviews for contractor risk areas.

Ingress and egress plans have been prepared and are determined by Yemaya Festival.

Event traffic management plan has been prepared and is determined by a professional service provider.

Staff redeployment authorised as required as events proceed.

Implementation of medical response and treatment by professional medical services.

Implementation of harm minimisation and treatment by event licensee and harm minimisation services.

Provision of extensive ambient night safety security lighting including redundancy of lighting.

Security Schedule

There will be a deployment of 32 Security guards for the event over 2x12hr shifts per day (1x swing shift to cover peak periods).

It is noted final deployment will be determined in consultation with Yemaya Festival as planning continues.

Ticketing information to be provided by Ticket Agency at conclusion of sales (if sold out), or a minimum of 7 days prior, and 1 day prior (for analysis of patron profile), further analysis of

deployment to result based on crowd attendance figures.

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SECURITY SCHEDULE AND RATIO MAY CHANGE DUE TO PAID POLICE PRESENCE AND ASSISTANCE FROM OTHER CONTRACTORS.

SECTOR SPECIFIC OPERATIONAL PLAN

* NOTE – Security team numbers are to be completed after consultation with stakeholders has been concluded.

SECTOR 0 - Command

Title: SECURITY COMMAND

Location: Refer to site map

Incorporates: Security Management, Security Radio Control, Security Administration, Security Event Control and Victoria Police Liaison

Primary Hazards: Communications Failure, Delayed Response to Security Risks

Manager: Mark Ludbrook, Mark Haintz Radio Call-sign: HQ

Security Team #: 0 # Radios: 2

General Function: Manage overall security operations Inform and liaise with all stakeholders as required (Yemaya Festival, Victoria Police, Emergency Services) Record all radio transmissions Administer overall security operations (including deployment, break relief, equipment distribution, occurrences and incidents)

# Staff: Security Positions: Specific Role: Radio Call Sign:

1 Security Management Manage security operations Make decisions on behalf of AUSWIDE Coordinate response to emerging security risks Consult with key stakeholders as required (Yemaya Festival, Victoria Police, St Johns First Aid, Ambulance Victoria) primarily via Event Control Ensure conformance with plans, policies and procedures Brief and liaise with all security supervisors Ensure appropriate use resources

HQ

SECTOR 1 - Entry

Title: ENTRY (Ticket Processing)


Incorporates: Entry queue areas, all main entry areas, artist entry (excludes internal VIP entry)

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Primary Hazards: Access to event of restricted persons (premeditated violence and aggression), restricted and/or or illegal items (drugs, alcohol, weapons) Confrontation, violence in entry area (entry refusal related) Threats, future claims and prosecution entry search activities Regulatory breach (licensing related)

Supervisor: Manager Radio Call-sign: Ticket Entry


General Function: Restrict unauthorised access to event (non-accredited persons or non-ticketed patrons) Restrict access of prohibited or illegal items Restrict access of alcohol Restrict access of Identified Risk Profile Patrons


1 Entry Security Brief all security staff in team Manage implementation of entry security operations Inform Security Control of all threats, occurrences and incidents Consult with Security Command and co-ordinate agreed response to all threats, occurrences and incidents Manage and co-ordinate all entry security resources Provide proactive directional queuing information and instructions to patrons and vehicles Monitor patron behaviour (and request modification where warranted) in queue area.

Ticket Entry

SECTOR 2 - First Aid

Title: First Aid


Incorporates: First Aid, Staff Compound

Primary Hazards: Crowd behaviour, Intoxication, Unauthorised access

Supervisor: Manager Radio Call-sign: First Aid


General Function: Maintain access control and restrict access to authorised persons. Assist Medical where required.


1 First Aid Restrict access to people requiring treatment. Assist Medical in maintaining order. Manage implementation of perimeter security operations.

First Aid

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Inform Security Control of all threats, occurrences and incidents Consult with Security Command and co-ordinate agreed response to all threats, occurrences and incidents Maintain observation of perimeter at all times to restrict unauthorised access. Manage and co-ordinate all perimeter security resources. Restrict unauthorised access to event

SECTOR 3 - Stages

Title: Stages (Main Stage, Ashaba Stage)


Incorporates: Main Stage / Ashaba Stage

Stage Profile: Electronic Dance Music

Lineup: TBC

Primary Hazards: Crowd behaviour, Intoxication, Unauthorised access production area

Supervisor: Manager Radio Call-sign: Stage 1 / Stage 2


General Function: Monitor and manage acceptable crowd behaviour throughout area Monitor and protect patron safety throughout the area Monitor intoxication and maintain RSA compliance throughout area Restrict access to authorised personnel BOH, FOH or restricted areas Redeploy to entry on ingress.


1 Main Stage Security Monitor patrons for signs of stress (dehydration, crushing, intoxication). Give out water where required. Safely assist patrons over barricade where required. Maintain access control to FOH Secure assets when stage is not in use.

Stage 1

1 Ashaba Stage Security Manage and coordinate all security activities within Stage Area (including general functions) Inform Security Control of all threats, occurrences and incidents Consult with Security Command and co-ordinate agreed response to all threats, occurrences and incidents Manage and co-ordinate all allocated security resources. Maintain access control to Stage Secure assets when stage is not in use.

Stage 2

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SECTOR 4 - Art Space

Title: Art Space


Incorporates: Art Gallery display space

Primary Hazards: Intoxication and patron illness / injury Crowd degeneration (intoxication related)

Supervisor: Security Manager Radio Call-sign: Art Space


General Function: Observe and monitor crowd behaviour (maintain behavioural compliance) Coordinate escort and removal operations with Incident Response Eviction Teams Monitor all displayed works and event property


1 Art Space Maintain a non-threatening but high visibility presence and proactively patrol known and emerging high risk areas of art space area. Inform Supervisor of all threats, occurrences and incidents.

Art Space

SECTOR 5 - Front Gate

Title: Front Gate


Incorporates: Primary entry point to the event site

Primary Hazards: Crowd behaviour Intoxication Unauthorised access

Supervisor: Manager Radio Call-sign: Front Gate


General Function: Maintain access control and restrict access to authorised persons.


1 Front Gate Restrict access to ticket holders or staff only Inform Security Control of all threats, occurrences and incidents Consult with Security Command and co-ordinate agreed response to all threats, occurrences and incidents

Front Gate

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Maintain observation of perimeter at all times to restrict unauthorised access. Manage and co-ordinate all perimeter security resources. Inform ECC of the arrival of any supply/ or emergency services vehicles.

SECTOR 6 - Perimeter Patrol

Title: Perimeter Patrol


Incorporates: Mobile Vehicular Response

Location: Roadways and tracks surrounding event site

Equipment: Vehicles with security lights and signage

Primary Hazards: Crowd behaviour Intoxication Unauthorised access to event site

Supervisor: Manager Radio Call-sign: Perimeter


General Function: Monitor and manage threats of unauthorised entry Maintain visual deterrent to unauthorised entry Monitor and protect patron safety throughout the area Ensure roadways are kept clear


2 Perimeter response

Manage and coordinate all security activities within External Perimeter. Work with traffic management and gate staff Inform Security Control of all threats, occurrences and incidents Consult with Security Command and co-ordinate agreed response to all threats, occurrences and incidents Manage and co-ordinate all allocated security resources Take down Number Plate and descriptions of suspicious vehicles. Maintain clear roadways on ingress and egress of event. Inform ECC of the arrival of emergency vehicles. Liase with neighbouring property owners. Report all cars parked within 5km radius of event.

Perimeter

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SECTOR 7 - Playground Response Teams

Title: Playground Response Teams (Internal)

Incorporates: Mobile response teams

Location: Mobile

Primary Hazards: Crowd behaviour - Aggression and violence Intoxication

Supervisor: (Report to Security Manager) Radio Call-sign: Playground Response


General Function: Respond to and action all high risk response situations (crowd congestion, crowd behaviour, illegal acts or activities, eviction or removal off premises, serious medical or safety incidents) REDEPLOY TO ENTRY ON INGRESS


2 Incident Response Maintain a no-threatening but high visibility presence and proactively patrol known and emerging high risk areas of event area (including black stage and red stage areas) Inform Supervisor of all threats, occurrences and incidents Respond attend and manage agreed response to all threats, occurrences and incidents, control situation (within WHS constraints), Conduct crowd patrols as directed by Supervisor during periods where specific response is not required (deliver non-threatening friendly effective communication, customer service throughout crowd mass and monitor for signs of intoxication, patron distress or inappropriate behaviour).

Response

SECTOR 8 - Campground Response Teams

Title: Campground Response Teams

Incorporates: Mobile response teams

Location: Mobile

Primary Hazards: Crowd behaviour - Aggression and violence Intoxication Contraband items. Blockages of campground access roadways.

Supervisor: (Report to Security Manager) Radio Call-sign: Campground Response


General Function: Respond to and action all high risk response situations (crowd congestion, crowd behaviour, illegal acts or activities, eviction or removal off premises, serious medical or safety incidents)

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2 Incident Response Maintain a non-threatening but high visibility presence and proactively patrol known and emerging high risk areas of campground area. Inform Supervisor of all threats, occurrences and incidents. Respond attend and manage agreed response to all threats, occurrences and incidents, control situation (within WHS constraints). Conduct campground patrols as directed by Security Manager during periods where specific response is not required (deliver non-threatening friendly effective communication, customer service throughout crowd mass and monitor for signs of intoxication, patron distress or inappropriate behaviour). Ensure campgrounds are kept tidy and safe. Ensure that fires are not lit in campgrounds.

Campground Response

GENERAL DUTY STATEMENTS

Supervisory Duties All hours Liaise with Yemaya Festival 2017 representative and Victoria Police (where applicable), to coordinate effective and safe security operations. Adherence to security plans, standard operating procedures, human resource standards. Participate in implementation of all security and emergency planning with relevant ‘Controller of Premises’. Maintain communication systems including; operational radio control, dissemination of duties and instructions to Event Security Officers. Responsible for reporting all incidents to Yemaya

Festival 2017 representatives who will direct information as required to the regulatory authorities. Be observant of crowd activities and Event Security areas of responsibility and report and record any irregular activity. Be observant of site WHS and address, report and record as appropriate. Manage and direct Event Security Officer throughout event operations.

Crowd Management Duties Operational Hours

Be observant of crowd activities and Event Security areas of responsibility and report and record any irregular activity. Provide crowd directional and behavioural advice and management (direct patrons, answer queries, monitor behaviour). Be observant of intoxication in the general event area including large volumes of alcoholic beverages (monitor intoxication). Observe and address WHS/EHS/Public Safety issues as and when they arise. Attend to all incidents or issues as requested or observed. Monitor and address adherence to general precinct usage regulations. Be observant of precinct assets and record any damage . Encourage departure of all patrons from event area at event close (attempt site clear).

Asset Protection Duties All hours

Monitor activity on site during all off hours to ensure only authorised personnel are present within event BOH area (observe restricted areas for access control). Secure where feasible and monitor event assets – patrol though event area. Be observant of assets and record any damage to assets or property. Be observant of site activities and report and record any irregular activity.

* Supported by AUSWIDE Enterprise Wide Standing Orders, Standard Operating Procedures, Job Descriptions, and SWP.

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GENERAL SECURITY PROCEDURES

AUSWIDE will implement the following Specific Operating Procedures for this event.

ENTRY SCREENING AND REFUSAL PROCEDURE TICKET / ID CHECK PROCEDURE ENTRY BAG SEARCH PROCEDURES ENTRY SEARCH PROCEDURES ESCORT OFF PREMISES PROCEDURE MEDICAL RESPONSE PROCEDURES – INTOXICATION SPECIFIC (including persons under 18 years). PHYSICAL AND CHEMICAL RESTRAINT PROCEDURES.

Drug Handling Policy And Procedures

YEMAYA Festival has a 100 % Zero Tolerance Drug Policy. Security Staff are NOT to handle Drugs. Suspicious behaviour, drug dealings and drug taking is to be reported to Security Control /and or Victoria Police.

Sexual Assault Policy And Procedures

Yemaya Festival has a 100 % Zero Tolerance Policy on SEXUAL ASSAULT and HARRASSMENT. Any reports are to be treated seriously with details of offence to be taken by Security Control /and or Victoria Police.

SECURITY STAFFING NOTES AND SUNDRY ITEMS

Auswide Security shall nominate a Senior Security Project Manager and a Security Supervisor for the contract. The Senior Security Project Manager will be the key point of contact for the event with Auswide Security. The Security Supervisor shall be a key senior member of the security team for the event and shall act as a back-up to the Senior Security Project Manager.

Auswide Security shall ensure there are suitable amounts of relief or backup staff on standby to account for any shortfalls, illnesses, drop outs, injuries or any other unexpected issues that may attribute to any shortfalls in staffing levels which will ensure that a full complement of security personnel are rostered into scheduled positions at all times during the event.

Whilst all requests for security during operational times shall generally flow through operational teams at the Event Command Centre to the Security Communications Officer or Senior Security Project Manager, all security staff shall also respond to more urgent directions from the event Production Manager or their nominated senior staff (including Site Managers) as required. In these situations the event staff member requesting security assistance on site will follow this request up as a second priority through the appropriate channels as soon as possible to ensure information flow through the ECC to the Security Operations Office is maintained and security requests can be accurately documented.

No security scheduling (including personnel placement and security hours) shall be amended, superseded or changed without direct issue of instructions from the event organiser or unless specifically negotiated with the event Production Manager prior to the event and written authorisation is supplied.

The event Production Manager will retain the final right of say over all security operations for the event area throughout the event period, including site deployments, placements and security hours.

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Auswide Security must comply with any employment requirements imposed by Council, event organiser, State Government or Federal Government. This may include but is not limited to Visa requirements, work permits, union fees and membership requirements etc. Any cost associated with obtaining, or complying with, any and all employment requirements shall be borne by Auswide Security and any of their sub-contractors.

Auswide Security shall include any and all safety equipment required to complete the task (beyond equipment listed as supplied by the event within this document) in a safe and competent manner; this includes but not confined to closed toe shoes, marked hi-vis vests, torches, etc. Any and all Federal Government, State Government, interested parties (including the Council or event), and any governing bodies or relevant Union or associations, regulations, requirements, restrictions, and practices must be adhered to, followed and taken as being a critical requirement of both this document and any final contract or work undertaken by Auswide Security for the Council on the event. Any prospective Contractor who fails to comply with or recognise these regulations, requirements, restrictions and practices shall be deemed to have not complied with this document and as such may be in breach of contract.

Auswide Security is to ensure that security supplied by Auswide Security are qualified to use any plant equipment or communications gear supplied. Any and all security personnel supplied as ‘qualified’ to utilise supplied plant, equipment or communications gear, or similar, shall present any appropriate qualifications to the event, and shall comply with any qualification requirements and restrictions, and any and all licensing requirements (statutory or otherwise) of the Federal Government, State Government or any interested party including the Council or event.

Licences

Auswide Security shall ensure that all engaged security personnel for this contract, whether direct employees or sub-contractors, are suitably skilled and trained in their area of deployment. All security personnel shall be currently licensed, carry that licence with them whilst on duty at all times, and will be required to supply that licence for authentication and copying for records prior to starting their shift. All Security personnel will be required to sign on and off per shift in the Security Log Book for the event and record their licence number details against their shift sign on/off.

Meetings

Auswide Security shall be required to supply a Senior Security Project Manager and a Security Supervisor to consistently attend all safety briefings, Safety & Emergency Management Committee meetings, debrief meetings and other planning meetings as required through the duration of the event. Attendance at Safety Briefings and all Safety & Emergency Management Committee meetings is compulsory to the Security Services contract.

Logs, Reports & Documentation

Auswide Security shall be required to maintain a security personnel register for the entirety of the event. The register shall show all staff sign on and off for each of their shifts, their area of deployment, their security licence number, shift start date & time, shift end date & time and any other statutory requirements.

Auswide Security shall be required to maintain a radio communications log for the duration of event. The security radio communications log shall be kept by the Security Communications Officer and shall show all details relevant to all security communications on site. This shall include but not be limited to call signs of security guards, date, time, nature of communications, details of all communications on incidents, linked follow up communications and actions taken.

All logs shall be the property of the event and a copy of these logs, both electronic and printed paper copy, shall be supplied to the event Production Manager at the conclusion of the event.

An Incident Report Form shall be completed for all incidents onsite (apart from incidents considered minor or operational which can be captured through the Security Communications Officer) noting all relevant details and contacts as requested on the form. These forms must be completed in full, dated & signed and handed in by security staff at the end of their shift for collection in the Security Marshalling Office. Once collated, these forms shall be supplied to the event Production Manager at the conclusion of the event. Whilst there may be several incident report forms filled out by various staff or stakeholders for any given incident it will remain a requirement that the security officer involved completes an incident report form and provides this to their supervisor as an absolute priority at the conclusion of the incident.

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This does not discount the requirement of every security officer to report all incidents immediately to their Security Communications Officer who will then further report these incidents immediately to the ECC for capture and further action as/if required.

A full debrief report shall be supplied within 7 days of the conclusion of the event detailing;

Service delivery;

Operations in each area;

Incidents of note in each area;

Security related issues;

Communications;

Stakeholder relationships;

Recommendations for future events.

The debrief report can be provided verbally and discussed in detail at the event Emergency Management & Safety Committee Debrief Meeting, but a copy must be submitted to the event Production Manager a minimum of 7 days prior to this meeting.

Transport and Accommodation

Transport and accommodation may or may not be required by Auswide Security on a case by case basis, but all transport and accommodation requirements shall be factored into costing supplied as part of this tender process and shall not become costs to be borne by the event at any point.

Asset Protection

Auswide Security shall be responsible for taking all reasonable measures to ensure the security of all equipment supplied by Auswide Security.

Auswide Security shall be responsible for all equipment supplied by it when that equipment is in the possession and control of Auswide Security.

No liability will be accepted by the event for any loss or damage to any equipment supplied by Auswide Security and left in an area controlled by the event unless it can be demonstrated that:

A. it has followed all reasonable directions given to it by the event in relation to the placement of the equipment; and;

B. all reasonable care and measures were implemented by Auswide Security to ensure the security of the supplied equipment (this includes ensuring that, where possible, all equipment is locked and secured).

Liability for loss or damage to Auswide Security supplied equipment will not be accepted by the event unless explicitly agreed to by the event Production Manager.

Auswide Security shall work in cooperation with such security services, procedures, and facilities provided by the event and comply with all policies, rules, regulations, and directions provided by the event Production Manager.

In particular, Auswide Security shall take all steps necessary at all times to safeguard and ensure the safety of any person who may enter or trespass upon any part of the works site.

Cleaning Up

Auswide Security shall at all times keep its work sites in a clean and tidy condition, including the regular removal of rubbish and surplus material responsible to their particular work on site.

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Auswide Security shall comply with all directions of event Management or their nominated Site Representative in this regard.

In particular, Auswide Security shall ensure that they do not create a Work Health and Safety (WHS) hazard.

The event will provide common waste removal facilities for all Contractors, available in the Waste Management Service Compound and it shall remain Auswide Security’s responsibility to ensure their waste is delivered to this centralised Waste Compound.

Permit Requirements

Auswide Security shall comply with the requirements of any permit requirements that may be issued and updated by Council or the event organiser, including any modifications.

Alcohol and Drugs (Illicit and/or Prescription)

No personnel, staff or sub-contractors of Auswide Security shall consume any alcohol or illicit drugs whilst on duty or in Auswide Security’s provided uniform on site at the event. Auswide Security’s personnel, staff or sub-contractors shall also not present themselves for work on the site under the influence of alcohol or illicit drugs, or under the detrimental influence of prescription drugs. Personnel on site found to be under the influence of illicit drugs or under the detrimental influence of prescription drugs either prior to a shift and in uniform, post shift and in uniform or whilst on duty will be asked to immediately leave the event area and Senior Project Manager for Auswide Security will be advised and the incident logged for further investigation.

Meals and Catering

Auswide Security shall be responsible for adhering to its employer obligations, terms and conditions of any employee agreement related to meal provisions.

During the event’s operation, catering for Auswide Security’s personnel working at the event will be the responsibility of Auswide Security or Auswide Security’s personnel themselves.

Auswide Security shall fully inform itself of the catering options that apply across the site and ensure that all of its personnel are familiar with the options available.

It is the responsibility of all Contractors to comply with all event policies, rules, regulations and procedures and/or direction provided by the event Production Manager in this regard.

Auswide Security will be allocated a pre-determined number of food tokens from the event organiser based on the total number of shifts undertaken.

Nuisance

Auswide Security shall so organise and conduct the service delivery so as to minimise inconvenience to others including but not limited to residents near the site of the works by the control of noise, vibration, dust, mud and any other nuisance.

Auswide Security is expected to cooperate fully with event operations and Auswide Security shall comply with all directions of the event Production Manager in this regard.

Particular care shall be taken to minimise inconvenience to the public and disruption to traffic. Auswide Security will seek approval from the event Production Manager with regards to any traffic control and/or road closures during the bump in/out period and shall provide the event Production Manager with a minimum of 48 hours’ notice of any such activity.

Auswide Security will be responsible to make all necessary arrangements with appropriate authorities and provide adequate warning signals, bollards, cones and flagmen in accordance with any applicable guidelines, Codes of Practice or standards.

Agreement shall be reached by Auswide Security with the appropriate authorities and the event Production Manager with respect to roads which may be used for importing materials and removing spoil and/or waste. Wheels of vehicles shall be cleaned as necessary to ensure against spoiling of local roads, if applicable.

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Work Health and Safety

A Work Health and Safety (WHS) policy is expected to be established and administered for all the contracted service delivery being conducted for the staging of the event. Auswide Security shall at all times follow the general requirements and obligations of the event, the event Production Manager and/or their nominated event personnel, WorkSafe Victoria and any event WHS policies.

Auswide Security must ensure that all work carried out by its employees, Subcontractors and consultants is in accordance with the relevant work health, safety and environmental legislation and other requirements, including the procedures outlined in the event WHS policy and Site Safety Induction, to all personnel performing duties so as to prevent:

Injury to personnel working on this or any associated contract;

Injury to members of the public;

Injury to personnel employed by or associated with the event or its production manager.

Auswide Security acknowledges that the event Production Manager and their nominated festival personnel will monitor Auswide Security’s implementation and effectives of Auswide Security’s WHS policies, practices and management system throughout the execution of the contract. Auswide Security shall immediately rectify non-conformities as advised by the event Production Manager or their nominated event personnel.

Auswide Security shall be required to comply with the requirements of a number of bodies with respect to Work Health and Safety that includes but is not limited to:

Federal Government

Victorian State Government

Any relevant Unions

Any Governing bodies (e.g. WorkSafe, EPA, DELWP, CFA, etc.)

Loddon Shire Council

Yemaya Festival

It is important to note that it is the responsibility of Auswide Security to ensure that all work practices meet with the relevant requirements, standards and benchmarks. The event organiser is unable to take responsibility for ensuring that all prospective Contractors are compliant with all relevant requirements and restrictions.

Personal Protective Equipment

Auswide Security shall ensure that all of Auswide Security’s personnel are suitably kitted with PPE appropriate to their duties on the festival site. PPE may include but shall not be limited to:

Hard Hat

Hi-Vis Vest

Closed Toe Shoes

Steel Cap Boots

Torch

Gloves

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Eye Protection

Ear Plugs or Ear Muffs

Two-Way radio and/or Mobile Phone

Presentation Standards

Yemaya Festival is considered a major event and as such carries significant exposure. It is highly regarded as a benchmark for the best practice for outdoor festival management and as a result the quality of presentation of all facilities, services and infrastructure will be of the utmost importance.

As such, all equipment, facilities, services and infrastructure supplied by Auswide Security shall be well presented, highly professional in nature and in excellent condition.

Site Access and Parking

Site access and parking will be determined by the event organiser in consultation with Auswide Security and provided to Auswide Security based on operational requirements, should it be feasible to supply the request and it does not impact adversely on the area as determined by the event Production Manager.

Auswide Security shall gain access to the Site through nominated roads or access paths within the site or as directed by the event Production Manager or their nominated event personnel. All vehicles shall be parked in the designated car parking areas and shall comply with any accreditation requirements, vehicle access, parking arrangements, and polices of the event.

In planning for access to sites within the event area, Auswide Security should anticipate and allow for the installation of other site works provided by others occurring coincidentally with the works.

Weather Protection

Auswide Security shall provide for weather protection including, but not confined to:

Adequate protection for all Security Personnel from rain or sun (i.e. emergency ponchos, rain jackets, sunscreen, hats, etc.)

Adequate noise protection for all security personnel in the form of ear plugs where required.

Site Meetings / Briefings

Auswide Security shall attend all site meetings as requested by the event organiser or the event Production Manager.

Auswide Security shall, as requested by the event organiser from time to time, attend meetings convened by the event organiser or the event Production Manager for the purpose of discussing scheduling, service delivery, site activities or industrial matters, including meetings convened on an urgent basis in relation to actual or potential urgent matters as determined by the event or the event Production Manager in its sole discretion.

Uniforms

Auswide Security shall ensure that all staff are wearing Auswide Security’s provided uniform and/or are suitably identifiable whilst conducting any work within the event precinct. Auswide Security’s staff must be presentable at all times and hence Auswide Security shall ensure staff are appropr iately presented to start work. Uniforms developed specifically for the event shall be subject to the approval of event Management.

In some instances event marked Hi-Vis Vests will be supplied to Auswide Security’s personnel to wear whilst conducting work within the event area.

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ANNEXURE 1

SUPPLEMENTARY CROWD MANAGEMENT PLANNING INFORMATION

Event Specific Procedures

RELEVANT AUSWIDE PROCEDURES

AUSWIDE TICKET / ID CHECK PROCEDURE AUSWIDE ENTRY CAR AND BAG SEARCH PROCEDURES AUSWIDE ESCORT OFF PREMISES PROCEDURE AUSWIDE MEDICAL RESPONSE PROCEDURES – INTOXICATION SPECIFIC (including persons under 18 years)

RELEVANT STANDARD JOB DESCRIPTIONS

Event Security Manager – Event Operations Event Security Entry Supervisor Event Radio Control Event Administrator Event Security Crowd Control Guard

REPORTS

Incident Report Sample (individual reports for each incident). Incident Register (AUSWIDE enterprise specific) Targeted Risk Assessment End of Shift / Event Report

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ANNEXURE 2

Security Schedule

(Detailed schedule will be available closer to the event date)

Quantity Position Wed 27 Thurs 28 Fri 29 Sat 30 Sun 1 Mon 2

Standard Rate

Standard Rate

Public Holiday Rate

Standard Rate

Standard Rate

Standard Rate

1 Security Manager 20 24 24 24 24 24

1 Campground Response A 0 12 24 24 24 12

1 Campground Response B 0 12 24 24 24 0

1 Playground Response A 0 12 24 24 24 12

1 Playground Response B 0 12 24 24 24 0

1 First Aid 0 12 24 24 24 12

1 Art Space 0 12 24 24 24 0

1 Front Gate to property 0 12 24 24 12 0

1 Entry Processing/Re Deploy 0 12 24 24 0 0

1 Entry Processing/ Re Deploy 0 12 24 24 0 0

1 Patrol Response A 12 12 24 24 24 0

1 Patrol Response B 12 12 24 24 0 0

1 Patrol Response C 12 12 24 24 24 0

1 Patrol Response D 12 12 24 24 0 0

1 Stage 1 0 12 24 24 12 0

1 Stage 2 0 12 24 24 12 0

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ANNEXURE 3

Music Genre Risk Profile

Genre Notes / Characteristics (Notable) Risk Activities Category Score

Psychedelic

Trance

Psychedelic trance, psytrance or just psy (derived from the Ancient Greek word ψυχή "psyche", mind; soul; breath; spirit) is a genre of electronic dance music characterized by arrangements of synthetic rhythms and layered melodies created by high tempo riffs. By 1998 psytrance had become a mainstream form of music. Psytrance lies at the hardcore, underground end of the diverse trance spectrum. The genre offers variety in terms of mood, tempo, and style. Some examples include full on, darkpsy, hi-tech, progressive, suomi, psy-chill, psycore, psybient, psybreaks, or "adapted" tracks from other music genres. Goa trance preceded psytrance, when digital media became more commonly used psytrance evolved. Goa continues to develop alongside the other genres.

Stage invading,

artist

interaction

Low 1

Techno

Techno is a form of electronic dance music that emerged in Detroit, Michigan, in the United States during the mid-to-late 1980s.The first recorded use of the word techno in reference to a specific genre of music was in 1988. Many styles of techno now exist, but Detroit techno is seen as the foundation upon which a number of subgenres have been built. In Detroit techno resulted from the melding of African American music including Chicago house, funk, electro, and electric jazz with electronic music by artists such as Kraftwerk, Giorgio Moroder, and Yellow Magic Orchestra. Added to this is the influence of futuristic and fictional themes relevant to life in American late capitalist society, with Alvin Toffler's book The Third Wave being a notable point of reference. Pioneering producer Juan Atkins cites Toffler's phrase "techno rebels" as inspiring him to use the word techno to describe the musical style he helped to create. This unique blend of influences aligns techno with the aesthetic referred to as afro-futurism. To producers such as Derrick May, the transference of spirit from the body to the machine is often a central preoccupation; essentially an expression of technological spirituality. In this manner: "techno dance music defeats what Adorno saw as the alienating effect of mechanisation on the modern consciousness". Stylistically, techno is generally repetitive instrumental music, oftentimes produced for use in a continuous DJ set. The central rhythmic component is most often in common time (4/4), where time is marked with a bass drum on each quarter note pulse, a backbeat played by snare or clap on the second and fourth pulses of the bar, and an open hi-hat sounding every second eighth note. The tempo tends to vary between approximately 120 and 150 beats per minute (bpm), depending on the style of techno. The creative use of music production technology, such as drum machines, synthesizers, and digital audio workstations, is viewed as an important aspect of the music's aesthetic. Many producers use retro electronic musical devices to create what they consider to be an authentic techno sound. Drum machines from the 1980s such as Roland's TR-808 and TR-909 are highly prized, and software emulations of such retro technology are popular among techno producers. Music journalists and fans of techno are generally selective in their use of the term; so a clear distinction can be made between sometimes related but often qualitatively different styles, such as tech house and trance.

Stage invading,

artist

interaction

Low 2

Dub Dub is a genre of music that grew out of reggae in the 1960s, and is commonly considered a sub-genre,, though it has developed to extend beyond the scope of reggae. Music in this genre consists predominantly of instrumental remixes of existing recordings and is achieved by significantly manipulating and reshaping the recordings, usually by removing the vocals from an existing music piece, and emphasizing the drum and bass parts (this stripped-down track is sometimes referred to as a 'riddim'). Other techniques include dynamically adding extensive echo, reverb, panoramic delay, and occasional dubbing of vocal or instrumental snippets from the original version or other works. Dub was pioneered by Osbourne "King Tubby" Ruddock, Lee "Scratch" Perry, Errol Thompson and others in the late 1960s. Similar experiments with recordings at the mixing desk outside of the dancehall environment were also done by producers Clive Chin and

Low 1

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Genre Notes / Characteristics (Notable) Risk Activities Category Score

Herman Chin Loy. These producers, especially Ruddock and Perry, looked upon the mixing console as an instrument, manipulating tracks to come up with something new and different. Dub has influenced many genres of music, including rock (most significantly the subgenre of post-punk and other kinds of punk), pop, hip hop, disco, and later house, techno, ambient, electronic dance music, and trip hop. Dub has become a basis for the genres of jungle/drum and bass and dubstep. Traditional dub has survived and some of the originators, such as Lee "Scratch" Perry and Mad Professor, continue to produce new material.

Electronica Electronica is a music genre encompassing a wide range of contemporary electronic music designed for a wide range of uses, including foreground listening, some forms of dancing, and background music for other activities. Unlike electronic dance music (EDM), not all examples of electronica are necessarily made for dancing. The genre is loosely defined and has different connotations in different regions and time periods. Electronica has grown to influence mainstream crossover recordings. Electronic sounds began to form the basis of a wide array of popular music in the late 1970s, and became key to the mainstream pop and rock sounds of the 1980s. Since the adoption of "electronica" in the 1990s to refer to more underground music with an electronic aesthetic, elements of modern electronica have been adopted by many popular artists in mainstream music.

Low 1

Trip Hop Trip hop is a genre of electronic music that originated in the early 1990s in the United Kingdom, especially Bristol. Deriving from "post"-acid house, the term was first used by the British music media and press as a way to describe the more experimental variant of breakbeat which contained influences of soul, funk and jazz. It has been described as "Europe's alternative choice in the second half of the '90s", and "a fusion of hip hop and electronica until neither genre is recognisable." Trip hop music fuses several styles and has much in common with other genres; it has several qualities similar to ambient music and its drum-based breakdowns share characteristics with hip hop. It also contains elements of R&B, dub and house, as well as other electronic music. Trip hop can be highly experimental in nature.

Low 1

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ANNEXURE 4

Map of Declared Roads and Neighbouring Properties

Perimeter Patrol operations will be focused around the closest adjoining roads to the event site, particularly Loddon West Rd, Majors Line Rd, and Hurstwood School Rd.

Trespassing prevention will be concentrated around the two neighbouring properties as marked below:

Property 1 - 33 Loddon W Rd, Fernihurst VIC 3518

Property 2 - 383 Hurstwood School Rd, Jarklin VIC 3517

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ANNEXURE 5

Site Map

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ANNEXURE 6

Site Map Legend

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ANNEXURE 7

Trespassing Management Map

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