SECTION I I. TITLE - -CUSTOMER VALUE- · 2015-07-16 · Grey Fabric Purchasing External Embroidery...

Lucky Knits (Pvt.) Limited

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Doc No: LK/QM/003 Issue No: 01 Rev No: 002 Issue Date: 15-01-2015

SECTION I

I. TITLE

Lucky Knits (Pvt.) Ltd. Quality Manual

Written By : ________________________ Management Representative Approved By : _________________ Executive Director


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SECTION II

II. TABLE OF CONTENTS

SECTION CONTENT Page

I TITLE 1

II TABLE OF CONTENT 2

III AMENDMENT SHEET 3

IV SCOPE 4

V PROFILE 5

VI RAW MATERIAL & PROCESSES 6

VII (1) QUALITY MANAGEMENT SYSTEM 10

VIII (2) MANAGEMENT RESPONSIBILITY 13

IX (3) RESOURCE MANAGEMENT 19

X (4) PRODUCT REALIZATION 20

XI (5) MONITORING & IMPROVEMENT 23


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SECTION III

III. AMENDMENT SHEET

Issue

# DATE INITIATED BY

PAGE # SECTION NATURE OF AMENDMENT DONE

BY


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SECTION IV

IV. SCOPE

a. GENERAL

This document specifies the quality management system of Lucky Knits (Pvt.) Ltd. The systems requirements of this manual are aimed at achieving customer satisfaction by consistently providing conforming product and meeting or exceeding customer and applicable regulatory requirements through application of the system, continuous improvement and the prevention of nonconformity. This document ensures that the Lucky Knits (Pvt.) Ltd adequately identifies customer requirements, through all quality management system processes, to achieve customer satisfaction with a closed-loop Process Model methodology. This document applies to our following product/service categories and satisfies the Quality Assurance requirements.

b. Permissible exclusions

The following sub-clauses of Product Realization (Clause 7 of ISO 9001:2008) have been excluded from the scope of Lucky Knits (Pvt.) Ltd.

i. Design Control Since Lucky Knits (Pvt.) Ltd is not into designing of product but buyer specifications are converted into patterns only.

ii. Validation of Process Since there is no special process, therefore validation is not applicable.

iii. Customer-supplied product

Lucky Knits (Pvt.) Ltd does not receive any product from customer which is incorporated into the finished product


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SECTION V - PROFILE


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SECTION VI

RAW MATERIALS & PROCESSES

Order Receiving

Order Review & Acceptance

Order Execution Planning and Purchasing

External Washing

External Dyeing / Dyed / Fabric Purchase

Grey Fabric Purchasing

External Embroidery

Accessories Purchasing

Inspection and Testing

Grey Fabric Purchasing

External Dyeing / Dyed / Fabric Purchase

Accessories (zips, buttons etc)

Layering /Cutting & Bundling

Stitching

Cropping Finishing and Packing

Inspection of Cut

Inspection of Stitched fabric

Inspection of packed Product

Ready for Shipment

Costing Inquiry Receiving Sample Submission

Sample Approval / Cost Acceptance

Inspection of embroided pieces


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SECTION VII

1. QUALITY MANAGEMENT SYSTEM

(Clause 4 of ISO 9001:2008)


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PROCESS MODEL

Management Responsibility

Management Review Meeting Quality Policy & Objectives

Job Responsibilities Organization Structure

Management Representative

Resource Management Work Area Machinery

Storage Area Healthy Wok Environment

Human Resources Competency Evaluation

Training System Introduction Criteria

Measurement, Analysis & Improvement

Customer Feed Back System Final In-coming & In-process Checking, Daily Production &

Progress Reports, Internal Audit, Quality Inspection

Procedure, System of Corrective & Preventive Action

Product Realization Production Processes, Production Planning,

Departmental Work Instructions, Product Identification System,

Merchandising Process, Order Review System,

Customers / Orders Files, Purchase & Stores Process,

Controlling of Customer Property,

Calibration System

PRODUCT


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1.1. GENERAL REQUIREMENTS (Clause 4.1 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has established, documented, implemented, maintains and continually improves a quality management system covering the requirements of ISO 9001:2008. To implement the quality management system, the Lucky Knits (Pvt.) Ltd has managed to:

a) Identify the processes needed for the quality management system; b) Determine the sequence and interaction of these processes; c) Determine criteria and methods required to ensure the effective operation and control of these

processes; d) Ensure the availability of information necessary to support the operation and monitoring of these

processes; e) Measure, monitor and analyze these processes f) Implement actions necessary to achieve the planned results and continual improvement. The Lucky Knits (Pvt.) Ltd manages these processes in accordance with the requirements of this standard.

1.2. DOCUMENTATION REQUIREMENTS (Clause 4.2 of ISO 9001:2008)

The Lucky Knits (Pvt.) Ltd has prepared its quality management system documentation, which includes:

a) Quality System Manual (Clause 4.2.2 of ISO 9001:2008) Quality System Manual is a top- level policy document outlining the structure and general principles of the quality management system. It includes: a) the scope of the quality system, including details of and justification for any exclusion; b) reference to the Quality System Procedures, Work Instructions , or related documentation; c) a description of the sequence and interaction of the processes included in the quality

management system

Quality System Manual is reviewed and approved by Executive Director. Controlled copies of Quality System Manual are distributed to all the concerned persons in the controlled distribution list, given on the first page of the Quality Manual.

b) Quality System Procedures The quality system procedures are the second level quality system documents, which contain a detailed description of how quality system requirements, as specified by ISO 9001:2008 standard, have been addressed and implemented in various functions of the Lucky Knits (Pvt.) Ltd.. The Quality System procedures serve as an operational guide for all the concerned departmental staff to ensure that operations are carried out in a controlled and systematic manner as per quality system requirements. Controlled copies of Quality System Procedures are distributed to all the concerned persons in the controlled distribution list, given on the first page of the each procedure

c) Work Instructions

The work instructions are third level quality system documents, which contain instructions for individuals to perform routine tasks or specific functions.The work instructions are then distributed and, where required, displayed at the related workplace to ensure that the activities are performed as per instructions. Management Representative (MR) maintains the distribution status of Work Instructions on the Master List of Documents.

d) Product Quality plans/ Inspection Matrix


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Product Quality plans is a process -specific documents that describe all the key operations or processes to be carried out during the production or realization of a product and specifies what quality requirements are to be met to ensure compliance with customer requirements.

e) Reference Regulations and Standards These include all the legal and regulatory requirements that may apply to various aspects of the Lucky Knits (Pvt.) Ltd products. These include: Customers requirements related to the Quality of product

f) Quality records These are fourth level quality system documents, which include records required in the Quality System of this organization. These are properly referenced in all the relevant procedures, and include data/records such as test reports, forms, log sheets and other reports generated while performing routine activities.

The Quality system document structure is given below:

1.2.1. Control of Documents (Clause 4.2.3 of ISO 9001:2008)

The organization has established a procedure for controlling documents used in its quality management system. This control ensures that the: a) documents are approved for adequacy prior to release; b) documents are reviewed, updated as necessary and re-approved; c) documents are identified with current revision status; d) the relevant versions of documents are available at all locations where activities essential to the

effective functioning of the quality operating system and process are performed; e) documents remain legible, readily identifiable and retrievable; f) applicable documents (regulations, notifications, etc.) of external origin are identified and their

distribution controlled. g) obsolete documents are removed from all points of issue or use, or are otherwise controlled to

prevent unintended use. Any obsolete documents retained for legal or knowledge preservation purposes are suitably identified.

Level 1

Level 2

Level 3

Level 4

Quality Manual

Departmental/Quality Procedures

Quality Plans & Work Instructions

Supporting Documents (Regulations, Standards, reports etc.)


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1.2.1.1. Supporting Documents: Procedure for Document Data Control ( PRO/02/001)

1.2.2. Control of Quality Records (Clause 4.2.4 of ISO 9001:2008)

Quality records are maintained and controlled to demonstrate conformance to requirements and effective operation of the quality management system. The organization has established and maintains quality management system procedures for record identification, storage, retrieval, protection, retention time and disposition of quality records.

1.2.2.1. Supporting Documents:

Procedure for Document Data Control (PRO/02/001)


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SECTION VIII

2. MANAGEMENT RESPONSIBILITY



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2.1. MANAGEMENT COMMITMENT (Clause 5.1 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd management is fully committed to Quality and demonstrates its commitment to the development and improvement of the quality management system by: a) Communicating at all levels in the organization the importance of meeting customer as well as

regulatory and legal requirements; b) Establishing the Lucky Knits (Pvt.) Ltd quality policy and quality objectives, and ensuring that they

are deployed effectively at all functions and levels; c) Performing management reviews and ensuring that quality performance is effectively reviewed at

relevant levels d) Ensuring the availability of necessary resources for the fulfillment of needed quality standards.

2.2. CUSTOMER FOCUS (Clause 5.2 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd management, at appropriate levels, determines appropriate customer needs and requirements, and converts them into the form of defined requirements with the goal of achieving customer confidence. Obligations related to product, including regulatory and legal requirements are properly considered while determining customer needs and expectations. The priority of customer focus is ensured through order review process.

Procedure for Customer Related Process (PRO-2-007)

2.3. QUALITY POLICY (Clause 5.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has established its policy for quality and ensures that it: a) provides a framework for establishing and reviewing quality objectives b) is communicated, understood and implemented throughout the organization c) is regularly reviewed for continuing suitability at appropriate level of the organization.

The quality policy is the main guiding principles that provide the focus of Quality to the whole organization. The quality policy is communicated and enforced through management reviews, training, displays in Urdu and English at appropriate locations in offices and factory premises. Executive Director and Sr. General Manager conducts regular sessions with existing employees and new employees to ensure that quality policy is understood by all. The quality policy is reviewed in the management review meetings for its continuous suitability and improvement.


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2.4. PLANNING (Clause 5.4 of ISO 9001:2008) 2.4.1. Quality Objectives (Clause 5.4.1 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has established quality objectives at appropriate functions and levels within the organization. These objectives are defined in measurable terms and are the interpretation goals of policy deployment in each department.

2.4.2. Quality Planning (Clause 5.4.2 of ISO 9001:2008) Lucky Knits (Pvt.) Ltd has established plans identifying the resource needed to achieve the quality objectives. Quality planning covers the following issues: a) The processes of the quality management system, considering permissible exclusions; b) The resources needed; c) Continual improvement of the quality management system. Planning ensures that change is conducted in a controlled manner and that the integrity of the quality management system is maintained during such change(s).

2.5. RESPONSIBILITY, AUTHORITY, AND COMMUNICATION (Clause 5.5 of ISO 9001:2008)

2.5.1. Responsibility and Authority (Clause 5.5.1 of ISO 9001:2008) Functions and their interrelationships within the Lucky Knits including responsibilities and authorities are defined and communicated in order to facilitate effective quality management. The organizational chart appearing in the next page describes the hierarchical structure of Lucky Knits (Pvt.) Ltd The Job descriptions of individuals describe the responsibilities and authorities of the Lucky Knits (Pvt.) Ltd personnel. The Quality System Procedures also describe the responsibilities of personnel in relation to various quality system requirements.

2.5.1.1. Supporting Documentation

Organizational Chart Job Descriptions Quality System Procedures


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ORGANIZATION CHART


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2.5.2. Management Representative (Clause 5.5.2 of ISO 9001:2008)

Top management has appointed the Quality Assurance Manager as the Management Representative (MR) who, irrespective of other responsibilities, has defined responsibility and authority for the Quality Management System, which includes: a) Ensuring that processes of the quality management system are established and maintained in

accordance with the requirements of ISO 9001:2008; b) Reporting to top management on the performance of the quality management system, including

needs for improvement; c) Promoting awareness of customer requirements throughout the organization. d) Liaison with external parties on matters relating to the quality management system.

2.5.3. Internal Communication (Clause 5.5.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has established and maintains a procedure for internal communication between various levels and functions of the organization regarding the quality management system and its effectiveness. This ensures that the quality policy, goals, procedures, and records are properly communicated to relevant persons on time to keep them fully aware.

2.5.3.1. Supporting document

Procedure for Internal Communication (PRO-2-058)

2.6. MANAGEMENT REVIEW (Clause 5.6 of ISO 9001:2008) 2.6.1. General (Clause 5.6.1 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has established the platform for management reviews. These reviews ensure the continuing suitability, adequacy and effectiveness of the whole Quality System. The review includes evaluation of the need for changes to quality management system, including quality policy and quality objectives.

2.6.2. Review input (Clause 5.6.2 of ISO 9001:2008) The management reviews include periodic review of current performance and improvement opportunities related to: a) Results of Internal and External Audit reports; b) Customer feedback; c) Process performance and product conformance; d) Status of preventive and corrective actions; e) Follow-up actions from earlier management reviews; f) Changes that could affect the quality management system. g) Recommendations for Improvements

2.6.3. Review output (Clause 5.6.3 of ISO 9001:2008) The outputs from management review include actions related to: a) Improvement of quality management system and its processes; b) Improvement of product related to customer requirements; c) Resource needs.

Results of management reviews are recorded. 2.6.3.1. Supporting Documentation: Procedure for Management Review Meeting (PRO-2-003)


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SECTION IX

3. RESOURCE MANAGEMENT



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3.1. PROVISION OF RESOURCES (Clause 6.1 of ISO 9001:2008)

In light of the management reviews and other management controls, the top management considers the requirements for appropriate resources, and ensures that they are provided on a timely manner. These include the resources: a) to implement and improve the processes of the quality management system and b) to address customer satisfaction

3.2. HUMAN RESOURCES (Clause 6.2 of ISO 9001:2008)

3.2.1. General (Clause 6.2.1 of ISO 9001:2008) The management of human resources is considered as one of the most important processes of the Quality Management System. The basic aim is to ensure right person for the right job. This includes resources for operation and improvement of the quality system, and the satisfaction of customers. Resources are the people, infra-structure, work environment, information, suppliers and

partners, and financial resources. The Lucky Knits (Pvt.) Ltd assigns responsibilities defined in the quality management system to personnel ensuring that they are competent on the basis of applicable education, training, skills and experience. Their qualification and experience data are effectively maintained.

3.2.2. Training, Awareness and Competency (Clause 6.2.2 of ISO 9001:2008)

A planning process is being implemented which ensures the proper training, awareness and competence development of people. This planning is carried out while taking into account the organizations processes, customers’ needs and expectations, the stages of development of people and the culture of the organization. The objective is to provide people with knowledge and skills which, together with experience, improve their competence and capabilities. Lucky Knits (Pvt.) Ltd has established and maintains a procedure to ensure proper capabilities of personnel working. This includes:

a) Identification of competency needs for personnel performing activities affecting quality;

b) Providing training or take other actions to address identified needs;

c) Evaluating effectiveness of the training provided

d) Ensuring that employees are aware of the relevance and importance of their activities and how

they contribute to the achievement of the quality objectives

e) Maintaining appropriate records of education, experience, training and qualification.

3.2.3. Supporting Documentation: Procedure for Training (PRO-2-004)


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3.3. INFRASTRUCTURE (Clause 6.3 of ISO 9001:2008) The requirements for infrastructure are regularly up-dated on and when required basis. These include: a) Buildings, work space and associated facilities; b) Process equipment, machines, hardware and software; c) Supporting services such as transport or communication.

3.4. WORK ENVIRONMENT (Clause 6.4 of ISO 9001:2008)

The work environment of the organization is considered an important process to manage the quality system. In this regard, the top management ensures that a healthy, safe, and conducive environment is maintained in each department. Lucky Knits (Pvt.) Ltd has determined and manages the work environment needed to achieve conformity to product requirements. This includes health and safety conditions, and ambient working conditions.


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SECTION X

4. PRODUCT REALIZATION



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4.1. PLANNING OF REALIZATION PROCESSES (Clause 7.1 of ISO 9001:2008)

The product realization processes are defined on page 6. An effective planning is carried out for product realization. During the planning Lucky Knits (Pvt.) Ltd determines the following: a). requirements for the product / order b). the need to establish processes, documents, and provide resources specific to the product c). required verification, validation, monitoring, inspection and test activities specific to the product and

the criteria for product acceptance d). records needed to provide the evidence that the product realization/service delivery processes and

resulting product fulfil requirements Quality Plans are prepared for products which describe the sequence of realization processes including: the verification activities related control parameters reference standards related documentation record to be maintained.

4.1.1. Supporting Documentation Quality Plan (QM/01/02)

4.2. CUSTOMER-RELATED PROCESSES (Clause 7.2 of ISO 9001:2008)

4.2.1. Determination of Requirements related to the product (Clause 7.2.1 of ISO 9001:2008) This is based on the system designed by the Lucky Knits (Pvt.) Ltd for measuring the needs of customers and the applicable regulations specific to the products produced delivered by Lucky Knits (Pvt.) Ltd. The measurement of needs of customers includes: a) requirements specified by the customer, including the requirements for delivery and post-

delivery activities b) requirements not stated by the customer but necessary for specific use or known and intended

use c) statutory and regulatory requirements related to the product, and d) any additional requirements determined by the Lucky Knits (Pvt.) Ltd

4.2.2. Review of Product Requirements (Clause 7.2.2 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd reviews the requirements related to the product. This review is conducted prior to the Lucky Knits (Pvt.) Ltd commitment to supply a product to the customer and ensures that: a) Product requirements are clearly defined; b) where the customer provides no written statement of requirement, the order requirements are

confirmed before acceptance; c) order requirements differing from those previously expressed, e.g. in a tender or quotation, are

resolved; d) Lucky Knits (Pvt.) Ltd has the ability to meet the customer requirements for the product. The results of reviews and subsequent follow-up actions are recorded.


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Lucky Knits (Pvt.) Ltd ensures that relevant documentation is amended on changes in product requirements. The changed requirements are communicated to all relevant personnel.

4.2.3. Customer Communication (Clause 7.2.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd has defined and implements effective liaison with customers, with the aim of meeting customer requirements. Lucky Knits (Pvt.) Ltd has defined communication requirements relating to: a) Product information; b) Enquiries and order handling, including amendments; c) Customer complaints and their feedback

4.2.4. Supporting Documentation

Procedure for Customer Related Process (PRO-2-007)

4.3. DESIGN AND/OR DEVELOPMENT (Clause 7.3 of ISO 9001:2008) This sub-clause is not applicable

4.4. PURCHASING (Clause 7.4 of ISO 9001:2008)

4.4.1. Purchasing Process (Clause 7.4.1 of ISO 9001:2008) It is ensured that effective and efficient purchasing processes are defined and implemented for the evaluation and control of purchased products, in order that purchased products satisfy the organization’s needs and requirements. Lucky Knits (Pvt.) Ltd controls its purchasing processes to ensure purchased product or service(s) conform to purchase requirements. The type and extent of control is dependent on the effect of the purchased product and/or service(s) upon final product. Lucky Knits (Pvt.) Ltd evaluates and selects suppliers based upon their ability to supply product and/or services in accordance with Lucky Knits (Pvt.) Ltd requirements. Evaluation and selection criteria for suppliers are established. The results of evaluations and subsequent follow-up actions are recorded.

4.4.2. Purchasing Information (Clause 7.4.2 of ISO 9001:2008)

Purchasing documentation contains information clearly describing the product and/or service(s) ordered. Lucky Knits (Pvt.) Ltd reviews and approves purchasing documents for adequacy of the specification of requirements prior to release. Records of purchasing activities are maintained.

4.4.3. Verification of Purchased Product (Clause 7.4.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd determines and implements the inspection or other activities necessary for ensuring that purchased product meets the specified requirements. Where the Lucky Knits (Pvt.) Ltd or the Lucky Knits (Pvt.) Ltd customer proposes to perform verification activities at the supplier's premises, the Lucky Knits (Pvt.) Ltd specifies the required verification arrangements and method of product release in the purchasing documentation.


Procedure for Purchasing & Supplier Evaluation (PRO-2-008 & PRO-2-003)

4.5. PRODUCTION PROVISION (Clause 7.5 of ISO 9001:2008) 4.5.1. Control of Production Provision (Clause 7.5.1 of ISO 9001:2008)


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Lucky Knits (Pvt.) Ltd plans and carries out the production and service provision activities under controlled conditions. Controlled conditions include: a) availability of specifications that define the characteristics of the product; b) availability of work specifications; c) use and maintenance of suitable equipment; d) availability and use of suitable measuring and monitoring equipment; e) implementation of suitable monitoring and measurement activities; f) implementation of defined processes for release, delivery and post delivery activities.

4.5.2. Validation of Processes (Clause 7.5.2 of ISO 9001:2008)

a). This sub-clause is not applicable

4.5.3. Identification and Traceability (Clause 7.5.3 of ISO 9001:2008) Lucky Knits (Pvt.) Ltd makes provision for identifying status of products, where applicable, by suitable means throughout product realization. The status of the product with respect to measurement and monitoring requirements is identified during all stages of production and service provision. Also to ensure traceability of products, the unique identification of products or their batches are controlled and recorded.

4.5.4. Customer Property (Clause 7.5.4 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd takes necessary measures to ensure that any customer property which is under Lucky Knits (Pvt.) Ltd control or being used or incorporated by Lucky Knits (Pvt.) Ltd in its products , are properly safeguarded. The control measures include identification, verification, segregation, protection and safeguarding customer property provided for use or incorporation into the product or services. In case of loss or damage to customer property, it is immediately reported to customer and related records are maintained.

4.5.5. Preservation of Product (Clause 7.5.5 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd ensures that during internal processing and final delivery of product to the intended destination, the conformity of product with requirements is maintained. This includes product identification, packaging, storage, preservation and handling. This also applies to accessories of the product.


Work Instructions

4.6. CONTROL OF MEASURING AND MONITORING DEVICES (Clause 7.6 of ISO 9001:2008) In order to provide confidence in the measurement data, the measuring and monitoring processes include confirmation that the devices are fit for use and are maintained to suitable accuracy and accepted standards, as well as a means of identifying the status of the devices. All measuring and monitoring equipment used for verification of products and for monitoring processes are regularly calibrated and / or checked. A list of such equipment is maintained.


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The equipment is calibrated in accordance with an approved written calibration schedule. Calibration standards are traceable to recognized national / international standards.

Complete calibration records are documented and maintained. Records are evaluated periodically to ascertain adequacy of calibration, inspection levels and calibration methods in use.

All measuring and test equipment are identified with a tag, sticker, marking or other suitable identification to indicate their calibration status. If it is not possible to put an identification mark, the calibration status is recorded on an appropriate quality document, which is traceable through an indexing system. Where equipment is found to be defective or out of calibration, the results of the previous inspections are reviewed and appropriate action is taken. All equipment is safeguarded to avoid unauthorized adjustments and calibration. 4.6.1. Supporting Documentation

Procedure for Calibration & Equipment Maintenance (PRO-2-011)


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SECTION XI

5. MONITORING AND IMPROVEMENT



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5.1. GENERAL (Clause 8.1 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd plans and implements monitoring, measurement, analysis and improvements processes needed: To demonstrate conformity of product To ensure conformity of the quality management system and, To continually improve the effectiveness of the quality management system. This includes the determination of the need for and use of applicable statistical techniques.

5.2. MEASUREMENT AND MONITORING (Clause 8.2 of ISO 9001:2008)

5.2.1. Customer Satisfaction (Clause 8.2.1 of ISO 9001:2008) Lucky Knits (Pvt.) Ltd has determined and established processes for monitoring information on customer satisfaction and/or dissatisfaction to assess whether the Lucky Knits (Pvt.) Ltd has met the customer requirements. The methods and measures for obtaining this information and its use are defined in the relevant procedures.


5.2.2. Internal Audit (Clause 8.2.2 of ISO 9001:2008) The internal audit process acts as a management tool for independent assessment of any designated process or activity. The internal audit process provides an independent tool for use in obtaining objective evidence that the existing requirements have been met. Lucky Knits (Pvt.) Ltd has established a process for performing internal audits in order to determine if the quality management system: a) conforms to the requirements of this international standard; b) has been effectively implemented and maintained

Lucky Knits (Pvt.) Ltd plans audit program, which is based on the status and importance of the activities, areas or items to be audited, and the results of previous audits. Lucky Knits (Pvt.) Ltd has documented and implemented for internal audit that covers the audit scope, frequency and methodologies, as well as the responsibilities, requirements for conducting audits, recording and reporting results to management. Audits are performed by personnel other than those who performed the work being audited. The management of the Lucky Knits (Pvt.) Ltd takes timely corrective actions on deficiencies found during audit. Follow up actions include the verification of the implementation of corrective action and the reporting of verification results.


Procedure for Internal Auditing (PRO-2-012)

5.2.3. Measurement and Monitoring of Processes (Clause 8.2.3 of ISO 9001:2008) Lucky Knits (Pvt.) Ltd applies suitable methods for measurement and monitoring of processes necessary to meet customer requirements and to demonstrate the processes continuing ability to satisfy its intended purpose. In case of non-conformance with the planned result, correction and corrective action are taken to ensure conformity of product.

5.2.4. Measurement and Monitoring of Product (Clause 8.2.4 of ISO 9001:2008)


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Lucky Knits (Pvt.) Ltd applies suitable methods for measurement and monitoring of the characteristics of the product to verify that requirements for the product are met. This is carried out at appropriate stages of the product realization process in accordance with quality plan or other planned arrangements. Evidence of implementation of required measurement and monitoring and conformance with the acceptance criteria used is recorded. Product does not proceed to next stage or is not dispatched until all specified activities have been satisfactorily completed and the related documentation is available and authorized.


Procedure for Inspection System. Inspection Status And Control Of Non-Conformance Related To Fabric , Garments And Accessories (PRO-02-25)

5.3. CONTROL OF NONCONFORMITY (Clause 8.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd ensures product that does not conform to requirements is controlled to prevent unintended use or delivery. The controls and related responsibilities and authorities for dealing with non-conforming products are defined and documented. The nonconforming products are dealt with in any of the following ways: By taking actions to eliminate the detected nonconformity By authorizing its use, release or acceptance under concession by the relevant authority and, where

required, by customer By taking actions to preclude its original intended use or application

Records of nature of nonconformity and any subsequent actions taken are maintained. Any nonconforming product that has been corrected is subjected to re-verification to ensure conformity to the requirements. In case the nonconformity is detected after delivery, the Lucky Knits (Pvt.) Ltd takes action appropriate to the effects, or potential effects, of the nonconformity.

5.3.1. Supporting Documentation Procedure for Inspection, Inspection Status and Control of Non-Conformance (PRO-02-25)

5.4. ANALYSIS OF DATA (Clause 8.4 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd collects and analyzes appropriate data to evaluate the suitability and effectiveness of the quality management system and to identify areas for continual improvement. This includes data generated by measuring and monitoring activities and other relevant sources. Decisions based on facts are based on effective and efficient use of appropriate statistical techniques. The analysis of data provides information on: a) Customer satisfaction and/or dissatisfaction; b) Conformance to customer requirements; c) Characteristics of processes and products and their trends; d) Suppliers

5.5. IMPROVEMENT (Clause 8.5 of ISO 9001:2008)

5.5.1. Continual improvement (Clause 8.5.1 of ISO 9001:2008)


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Lucky Knits (Pvt.) Ltd continually strives to continually the effectiveness of improve quality management system through the use of quality policy, quality objectives, audit results, analysis of data, corrective and preventive action and management review. The quality objectives are up-graded gradually on routine basis for improving performance of different departments.

5.5.2. Corrective Action (Clause 8.5.2 of ISO 9001:2008) Lucky Knits (Pvt.) Ltd takes action to eliminate the causes of nonconformities in order to prevent recurrence. The extents of corrective actions taken depend on the impact of the problems encountered. The procedure for the corrective action process includes: a) Identification and review of nonconformities (including customer complaints); b) Determination of causes of nonconformities; c) Evaluation of the need for actions to ensure that nonconformities do not recur; d) Determination and Implementation of any actions necessary to ensure that nonconformities do

not recur; e) Recording results of actions taken; f) Follow-up to ensure corrective action taken is effective and recorded.

5.5.3. Preventive Action (Clause 8.5.3 of ISO 9001:2008)

Lucky Knits (Pvt.) Ltd determines actions to eliminate the causes of potential nonconformities in order to prevent their occurrence. Extent of preventive actions depends on the impact of the potential problems. The procedure addresses: a) Identification of potential nonconformities and their causes; b) Determination and ensuring the Implementation of preventive action c) Recording of results of action taken; d) Review of preventive action taken is effective and recorded.


Procedure for Continual Improvement ( PRO-02-30)

SECTION I I. TITLE - -CUSTOMER VALUE- · 2015-07-16 · Grey Fabric Purchasing External Embroidery...

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