Secret Sauce of a DevOps Journey

Jay Hopia

© 2018 CWT

Me – Jay Hopia

© 2018 CWT

22 years with CWT

Change Agent

My mentor IS David Hussman

@jayhopia

What you will get out of this:

• Who the heck is CWT?

• Ideas and what we have found as the right ingredients within our journey

• Mindset

• Culture

• Continuous Marketing

• Future/current enablers

• InnerSource

• Open Source Program Office

@jayhopia

© 2018 CWT

© 2018 CWT

© 2018 CWT

© 2018 CWT

© 2018 CWT

Our Journey

Image courtesy of Morgue File

© 2018 CWT

Business travelers

Travel manager

People

© 2018 CWT

This file is licensed under the

Creative Commons Attribution-Share Alike 3.0 Unported license.

© 2018 CWT

© 2018 CWT

CWT 3.0

Business travelers

Travel manager

People&

technology

© 2018 CWT

© 2018 CWT© 2018 CWT

Empathy

Passion

Networking

Thought Leaders

Education & Learning

© 2018 CWT

Mindset

© 2018 CWT

• Executive Support

• Small Working Group

Recognize

• Vision

• Strategy

• Charter

Create Purpose • Tech Days

• Thought Leader Workshop

• Community of Practices / Guilds

Transform w/ initiatives

How did the Movement Start?

+ 100’s

© 2018 CWT

© 2018 CWT

Our Values in Action

© 2018 CWT

MIKI Yoshihito Creative Commons

© 2018 CWT

Building a Community of Practice

Lunch n Learns

Internal Conferences

Book Clubs

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GitHub SaaS Adoption

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Open Community

Catalysts / Secret Source

Learning Plans

Opportunities & Gaps

Strategy for education of organization leaders

Create TIME to AUTOMATE

Self-Service

Product Mindset in Operations

Fail Fast

Psychological Safety

Measure output, celebrate misses

© 2018 CWT

© 2018 CWT

Learning Plan

© 2018 CWT

Automation

https://xkcd.com/1205/

© 2018 CWT

Self-Service

© 2018 CWT

Product Mindset

© 2018 CWT

Fail Fast - Misses

Where do we want to go?

Establish and measure Flow

Everything As Code

Cont. to enable Self Service

Continuous Learning

Source Code ( what’s possible )

© 2018 CWT

• Encouraging cross-team collaboration/contribution

• Anything As Code• Configuration as Code

• Infrastructure as Code

• Enable via Modernizing tools and technology to facilitate the growth

© 2018 CWT

CWT & Innersource

© 2018 CWT

© 2018 CWT

Image Courtesy of http://www.keepcalm-o-matic.co.uk

© 2018 CWT

• Increased velocity • Faster time-to-release

• Improved code • Peer-reviewed/security verified

• Reduced costs • Code reuse/API development

• Shared development/maintenance costs

• Increased innovation • Component teams collaborating

• Increased cross-organizational awareness

• Enhanced human capital efficiencies • Improved morale, retention and recruitment

© 2018 CWT

© 2018 CWT

Removes Redundancy

© 2018 CWT

Courage

© 2017 CWT 37

In the moment

An Open Dialogue on Open SourceOpen Source North (OSN) is a Twin Cities tech conference that brings enterprise developers and industry experts

together to learn, share, and connect. We’re all about Open Source technologies emerging within the enterprise

community. OSN is a great way to meet, mingle, and mix with other Open Source leaders.

Track 6Pic from talk via twitter.

Track 6 Pic at conference

© 2018 CWT

Open / Shared

© 2018 CWT

Share Knowledge – Best Practices

© 2018 CWT

© 2018 CWT

How you can start an OSPO (Open Source Program Office)

Establish an Open Source OfficeFind a Leader

Define your Operations

Seek Feedback and buy-in

Structure

Legal, Engineering, Developer Relations, Communications

Manage OSS

MeasureDeveloper Participation

Organization Reputation

Ability to Recruit & Retain

General Health

Compliance Mgmt

BenefitsCompetitive Advantage

Recruit / Retain

Show Cost & Risks

Build Community Trust

Resources

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© 2018 CWT

© 2018 CWT

© 2018 CWT

Join CWT on our digital journey

EMEA

London

Tel Aviv

Warsaw

Brussels

Paris

45

Americas

Minneapolis

Chicago

New York City

San Antonio

St. Louis

Bogotá

APAC

Manila

Singapore

New Delhi

careers.carlsonwagonlit.com

@jayhopia

© 2018 CWT

© 2018 CWT