Second Line Option -...

Second LineOptionUser's ManualFor use with DL170

Table of contentsSetting up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Get the Second phone line module installed . . . . . . . . . . . . . . . . . .1Enter settings with EasyStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Dialing within a PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

PBX dialing with the autodialer . . . . . . . . . . . . . . . . . . . . . . . . . .9PBX dialing with the numeric keypad . . . . . . . . . . . . . . . . . . . . .9

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10“Check Message” printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Error messages and their meanings . . . . . . . . . . . . . . . . . . . . . .11Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Communication settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Types of phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

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1

Setting upGet the Second phone line module installed

Pitney Bowes will install the second phone line module to your machine.Do not perform this installation yourself.

Once the second phone line module is installed, follow the steps below tocomplete your machine’s setup. (Your dealer may also perform thesesteps for you as part of the installation.)

Enter settings with EasyStartImportant: You must enter the initial settings using EasyStart, even if

you have already entered them before.Important: If you press STOP during EasyStart, your fax machine

returns to standby mode (its normal condition). But it willkeep the settings you saved by pressing ENTER as describedin these instructions.

1. Press Program key, I, ENTER.The LCD shows the current language setting.

2. Press or until the language you want appears.

3. Press ENTER to save the setting and continue EasyStart.

4. The LCD now shows the current calendar/clock setting, with a cur-sor appearing under the first digit.

Enter Time01/01 ’01 00:00

Language :English/ /Enter

5. Use the numeric keypad to enter the correct date and time, using aMMDDYY format for the date and 24-hour (“military”) format forthe time. For instance, if it’s 8:30 PM on September 11, 2000, enter0911002030, which results in:

Note: Your fax machine automatically inserts the spaces and date-slash. All you have to do is enter the digits.

To change a digit, press to move the cursor left, or to move itright. Then enter the correct digit.

6. Press ENTER to save the clock setting and continue.

7. The LCD now asks if you want to set the calendar/clock toautomatically recognize Daylight Savings Time (DST):

When the setting is On, your machine automatically recognizesDST at 2AM on the appropriate switchover Sundays each year.

When the setting is Off, no automatic change will occur.

8. Press or until the mode you want appears. Here, we’vechanged the setting to On:

9. Press ENTER to save the setting and continue.

10. Use the numeric keypad to enter the fax number for the first phoneline as you want it to appear on other fax machines’ displays orprintouts:

Your Fax Number (1)_

Daylight Saving :On/ /Enter

Daylight Saving :Off/ /Enter

Enter Time09/11 ’00 20:30

2

To insert a dash-, as shown here, press DIALING OPTIONS once. Thenumber may contain up to 20 characters (numbers and dashes).

Note: If you make a mistake, press CANCEL to erase to the left. Tochange just one character, press to move the cursor left, or

to move it right. Press CANCEL to erase the number. Thenre-enter the fax number correctly.

11. Press ENTER to save the number.

12. Use the one-touch keys to enter the name for the first phone line asyou want it to appear at the top of faxes you send. The name maybe up to 22 characters in length.

The word “Upper” means the machine will enter only upper-caseletters. If you press R, the machine will see it as an R (not an r).To use a lower-case letter, press ALPHABET.

To switch back for upper-case entries, press ALPHABET again.

To enter spaces, punctuations and symbols, use the one-touch keys.

To enter characters using the Code function, review the chartbelow:

0123456789ABCDEF

2 3 4 5 6 7 A B C D E F0 @ P ` p Ç É ↑ α p

! 1 A Q a q ü æ ↓ q" 2 B R b r é Æ á β θ# 3 C S c s â ô í ε$ 4 D T d t ä ö ` ó µ Ω% 5 E U e u à ò . ú σ ü& 6 F V f v å û ñ ρ Σ’ 7 G W g w ç ù Ñ π( 8 H X h x ê ÿ \ a) 9 I Y i y ë Ö ″ o* : J Z j z è Ü ¿ j+ ; K [ k ï, < L ¥ l | î £- = M ] m ì ¡ ÷. > N ^ n → Ä Pt «/ ? O _ o ← Å ƒ »

n

x

Seco

nd k

eypr

ess

First keypress

˚

˚

¥

YourName(1);Upper_

Your Fax Number (1)972-555-2034_

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The legends in the black border indicate which key you press, andin which order, to get a given character. For example, to get the &character, press 2, then 6. (The blank areas for 2, 0 and C, 0 indi-cate that spaces will be inserted if you use these key combinations.)




14. The LCD now asks you to enter the type of dialing needed for thefax machine’s first line, either tone or pulse.

15. Press or until the mode you want appears. Here, we’vechanged the setting to pulse mode.


17. The LCD now shows the communication setting for the first phoneline. (See “Reference,” page 12, for more details.)

The setting you choose here will determine how your first line willbe used. Choose between transmit and receive (“Tx/Rx”), transmit-only (“Tx”) or receive-only (“Rx”) settings.

18. Press or until the setting you want appears. Here, we’vechanged the setting to “Tx” transmit only.


Tx/Rx (1) :Tx/ /Enter

Tx/Rx (1) :Tx/Rx/ /Enter

Phone Type(1) :Pulse/ /Enter

Phone Type(1) :Tone/ /Enter

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20. The LCD now shows the phone line type for the first phone line,either PSTN or PBX.

21. Press or until the setting you want appears. Here, we’vechanged the setting to PBX mode.

22. Press ENTER to save the setting and continue.If you selected PSTN, skip to step 25.

23. If you selected PBX, the LCD now asks you to enter a number — 9,for example — for accessing PSTN from the PBX (the access num-ber needed to get an “outside” line). The number may contain up to10 characters.

Note: If the first line on your fax machine will not need an accessnumber to make PSTN calls (to reach an outside line), skipto step 24 without entering the access number.



24. Press ENTER to save the number and continue.

25. Use the numeric keypad to enter the fax number for the secondphone line as you want it to appear on other fax machines’ displaysor printouts. To insert a dash, as shown here, press DIALING

OPTIONS once. The number may contain up to 20 characters(numbers and dashes).

Your Fax Number (2)972-555-4934_

PSTN Access No. (1)_

Line Type (1) :PBX/ /Enter

Line Type (1) :PSTN/ /Enter

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27. Use the one-touch keys to enter the name for the second phone lineas you want it to appear at the top of faxes you send. The namemay be up to 22 characters in length.

If necessary, review the explanation on pages 3 for entering upper-case letters, lower-case letters and the characters on the one-touchkeypad, or using the Code function to enter characters.




29. The LCD now shows the type of dialing set for the second phoneline, either tone or pulse.

30. Press or until the setting you want appears. Here, we’vechanged the setting to pulse mode.


32. The LCD now shows the communication setting — transmit/receive(“Tx/Rx”), transmit-only (“Tx”) or receive-only (“Rx”) — for the sec-ond phone line.

Tx/Rx (2) :Tx/Rx/ /Enter

Phone Type(2) :Pulse/ /Enter

Phone Type(2) :Tone/ /Enter

YourName(2);Upper_

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33. Press or until the setting you want appears. Here, we’vechanged the setting to “Rx” recieve only.


35. The LCD now shows the type of phone line set for the second phoneline, either PSTN or PBX.

36. Press or until the setting you want appears. Here, we’vechanged the setting to PBX mode.

37. Press ENTER to save the setting and continue.If you selected PSTN in steps, skip to step 40.

38. If you selected PBX, the LCD now asks you to enter a number — 9,for example — for accessing PSTN from the PBX (the access num-ber needed to get an “outside” line). The number may contain up to10 characters.

Note: If the second line on your fax machine will not need anaccess number to make PSTN calls (to reach an outside line),skip to step 39 without entering the access number.



39. Press ENTER to save the number and continue.

PSTN Access No. (2)_

Line Type (2) :PBX/ /Enter

Line Type (2) :PSTN/ /Enter

Tx/Rx (2) :Rx/ /Enter

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40. The LCD now shows your fax machine’s current reception mode,which is Fax Ready. (See your fax machine’s operating instructionsfor more on reception modes.)

41. Press ENTER to save the setting. Your machine will return tostandby mode.

Fax Ready/ /Enter

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Dialing within a PBXIf you have selected “PBX” for the line you’re using on your fax machine,you must enter the ! character when dialing from one PBX extension toanother PBX extension. This character tells your fax machine not to dialthe PSTN access code, which your machine uses to reach an outside line.To enter the ! character: Press DIALING OPTIONS three times.Note: While it looks the same, this character is not the same as the ! char-

acter described in the “Autodialer” section of your fax machine’soperating instructions. Please don’t confuse them.

PBX dialing with the autodialer

Note: If using the autodialer to dial from one PBX extension to another,you must include the ! character into the autodialer number youprogrammed, as described below.

Note: The following instructions presume you are familiar with how to setand use your machine’s autodialer. If necessary, consult your faxmachine’s operating instructions.

1. Use the numeric keypad to make a normal autodialer entry. Enterthe number exactly as your machine should dial it.

2. Press DIALING OPTIONS three times to enter the ! character.


4. Autodial the number as usual, either by using a one-touch key or aspeed-dial number.

PBX dialing with the numeric keypad

1. Use the numeric keypad to enter the number .

2. Press DIALING OPTIONS three times.

3. Press START to dial the number.

9

TroubleshootingError codesOccasionally, your fax machine will detect a problem with the phone lineduring transmissions. If this happens, your machine prints an errorreport. The error code listed in the “Result” column of the error reportindicates the specific problem encountered. The following error codes arein addition to the error codes listed in the “Just in case” section of yourfax machine’s operating instructions:

D.0.10 The call couldn’t be completed. This can happen if the commu-nication type for both phone lines is set to Rx (receive-only).

D.0.12 The call couldn’t be completed. The phone line type is set toPSTN, but the telephone number called is a PBX extension.

D.0.13 The call couldn’t be completed. The phone line type is set toPBX, but the telephone number called is a PSTN number. Youmust set a PSTN access number on your machine to reach anoutside line.

R.1.5 The fax machine didn’t detect the silence at the end of the call,which is necessary to receive an RCR.

R.8.1 A compatibility error occurred while recieving.

R.8.10 Line noise or other problems prevented communication duringrecieving.

R.8.11 The fax machine timed out while waiting for the signal.

T.3.2 The fax machine didn’t detect the silence which marks the endof a call.

T.8.1 A compatibility error occurred while transmitting.

T.8.10 Line noise or other problems prevented communication whileattempting to transmit.

T.8.11 The remote fax machine didn’t complete the equalizer trainingphase.

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11

“Check Message” printoutsWhen a fax call ends and your machine detects an error, it prints a“Check Message” report. This printout lists the following informationabout the transmission:• The error code• A communications error messages (see below)• The phone number (or TTI) of the fax machine with which your

machine had attempted to communicate• The phone line number (line #1 or line #2 on your fax machine).

Error messages and their meaningsThe error messages below are in addition to those listed in the “Just incase” section of your fax machine’s operating instructions: Er

Error message Possible meanings

Check the Tx and Rx settings • Communication type is set to Rx.• The two faxes were incompatible.

Check no. dialed and line type • While the phone line type is set toPSTN, the phone number is for PBX.

• The phone line type is PBX and thephone number is for PSTN, but thereis no PSTN access number stored.

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ReferenceCommunication settingsYour fax machine has three communication settings:• Tx/Rx (Transmit/Receive) — You can send and receive calls/faxes.• Tx (Transmit) — You can only call/fax.• Rx (Receive) — You can only receive calls/faxes.

Types of phone numbersThe following types of telephone numbers can be used:• PSTN — A regular phone number.• PBX — A PBX extension.• PSTN call placed from a PBX.

Each telephone number is characterized by:• Its phone line type• How it’s dialed — either with your autodialer or direct-dialed

The following table shows possible combinations, using the commonPSTN access number “9” as an example for getting an outside line:

Case 1 Case 2 Case 3 Case 4 Case 5 Case 6

Line type PSTN PSTN PBX PBX PBX PBX

PSTNaccess None None 9 9 None Nonenumber

Entered 972-555-5525 5525! 972-555-5525 5525! 972-555-5525 5525!number

Dialed9725555525 Error 99725555525 5525 Error 5525number message message

Regulatory informationUnited States of America

Federal Communications Commission (FCC) informationRinger Equivalence Number (REN): AC REN, 0.3B; DC REN, 0.3This facsimile machine has been tested and found to comply with the limits for a Class A digitaldevice, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable pro-tection against such interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmful interference to radio communica-tions. However, there is no guarantee that interference will not occur in a particular installation.If this equipment causes interference to radio or television reception (which can be determined byturning the equipment off and on), the user is encouraged to try to correct the interference by oneor more of the following measures:

• Reorient or relocate the receiving antenna

• Increase the separation between the equipment and receiver

• Connect the equipment into an outlet on a circuit different from that to which the receiver isconnected

• Consult the dealer or a experienced radio/TV technician for help.This equipment complies with Part 68 of the FCC rules. At the back of this equipment is a labelthat contains, among other information, the FCC registration number and REN for this equip-ment. If requested, you must provide this information to the telephone company.An FCC compliant telephone cord and modular plug is provided with this equipment. This equip-ment is designed to be connected to the telephone network or premises wiring using a compatiblemodular jack which is Part 68 compliant.

Telephone company proceduresThe goal of the telephone company is to provide you with the best service it can. In order to dothis, it may occasionally have to make changes in its equipment, operations or procedures. Ifthese changes might affect your service or the operation of your equipment, the telephone com-pany will give you notice, in writing, to allow you to make any changes necessary to maintainuninterrupted service.If you have any questions about your telephone line, such as how many pieces of equipment youcan connect to it, the telephone company will provide this information upon request.In certain circumstances, it may be necessary for the telephone company to request informationfrom you about the equipment which you have connected to your telephone line. Upon request ofthe telephone company, provide the FCC registration number and the Ringer EquivalenceNumber (REN) of the equipment which is connected to your line. Both of these numbers are listedon the equipment label attached to your fax machine.The sum of all RENs on your telephone line should be fewer than five (5) in order to assure properservice from the telephone company. Sometimes, a sum of five (5) may not be usable on a giventelephone line.Notice: The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use

a computer or other electronic device to send any message via a telephone fax machineunless such message clearly contains, either in a margin at the top or bottom of eachtransmitted page or on the first page of the transmission, the date and time it was sentand an identification of the business or other identity, or other individual sending themessage and the telephone number of the sending machine or such business, entity orindividual. For instructions on programming this information (the “TTI”) into your faxmachine, see page 3 of these operating instructions.

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Type of serviceYour fax is designed for use on standard-device telephone lines. The fax connects to the telephoneline with a standard line called the USOC RJ-11. Connection to telephone-company-provided coinservice (central-office-implemented systems) is prohibited. Connection to party line service is sub-ject to State tariffs.

If problems ariseIf any of your telephone equipment is not operating properly, you should immediately remove itfrom your telephone line, as it may cause harm to the telephone network. If the telephone com-pany notes a problem, they may temporarily stop service. When practical, they will notify youbefore this disconnection. If advance notice is not feasible, you will be notified as soon as possible.When you are notified, you will be given the opportunity to correct the problem and will beinformed of your right to file a complaint with the FCC.In the event repairs are ever needed on your fax machine, they should be done by Pitney Bowes.For information, please call the Pitney Bowes Facsimile Diagnostic Center at the following tollfree number - 1-800-243-5556. In Canada, please call the Canadian Pitney Bowes DiagnosticCenter at toll free number 1-800-668-9194 (English); or 1-800-387-0185(French). In the U.K., call01279-443431 (not toll free).

CanadaIndustry Canada (IC) regulationsIC Load Number (LN): 0.2This digital apparatus does not exceed the Class A limits for radio noise emissions from digitalapparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,”ICES-003 of the Department of Communications.Cet appareil numérique respecte les limites de bruits radio électriques applicables aux appareilsnumériques de Classe A prescrites dans la norme sur le matériel brouilleur : “AppareilsNumériques,” NMB-003 édictée par le Ministre des Communications.Notice: The Canadian Department of Communications label identifies certified equipment. This

certification means the equipment meets certain telecommunications network protective,operational and safety requirements. The Department does not guarantee the equipmentwill operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to thefacilities of the local telecommunications company. The equipment must also be installed using anacceptable method of connection. Sometimes, the company’s inside wiring associated with a sin-gle-line individual service may be extended with a certified connector assembly (telephoneextension cord). The customer should be aware that compliance with these conditions may notprevent degradation of service in some situations.Repairs to certified equipment should be made by an authorized Canadian maintenance facilitydesignated by the supplier. Any equipment malfunctions or repairs or alterations made by theuser to this equipment, may give the telecommunications company cause to request the user todisconnect the equipment.Users should ensure for their own protection that the electrical ground connections of the powerutility, telephone lines and internal metallic water pipe system, if present, are connected. Thisprecaution may be particularly important in rural areas.Caution: Users should not attempt to make such connections themselves, but should contact the

appropriate electric inspection authority or electrician.The Load Number (LN) assigned to each terminal device denotes the percentage of the total loadto be connected to a telephone loop which is used by the device to prevent overloading. The termi-nation on a loop may consist of any combination of devices subject only to the requirement thatthe total of the load numbers of all the devices doesn’t exceed 100. The IC Load Number for yourequipment is 0.2.

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© Pitney Bowes Office Systems Inc. 2001

Printed in U.S.A.

FX30076

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